Escalations Archive
In the boxes below you will find information about ongoing escalations. You may also Initiate a New Escalation by completing the CMP Escalations and Dispute Submittal Form or view the Escalations Archive.
| Escalation Number | #47 |
| Description | #47 - Integra 04-07-11 Escalation PROS.LSOG.03.21.11.F.08775.LSOG_BP_PCAT_IMA_R30 |
| Initial Web Post Date | 4/8/11 |
| Customer Participation Due | 4/11/11 Close of Business |
| CenturyLink/CLEC Responses | Qwest Binding Response #47 |
| Escalation Number | #46 |
| Description | #46 - Integra Escalation Qwest CR# PC072010-1 |
| Initial Web Post Date | 2/15/11 |
| Customer Participation Due | 2/16/11 |
| Qwest/CLEC Responses |
| Escalation Number | #45 |
| Description | #45 - Integra Escalation PC082808-1IGX Denied |
| Initial Web Post Date | 3/23/09 |
| Customer Participation Due | 3/24/09 |
| Qwest/CLEC Responses | Qwest
Binding Response #45 Posted 03/27/09 Esc #45 Integra Binding Position PC082808-1IGXES Posted 04/03/09 |
| Escalation Number | #44 |
| Description | Integra_Escalation 44 PC020409 1EX Denied |
| Initial Web Post Date | 3/6/09 |
| Customer Participation Due | 3/9/09 |
| Qwest/CLEC Responses | 3/13/09
Qwest response 44 posted 3/13/09 Escalation #44 Integra Binding Position 03/20/09 |
| Escalation Number | #43 Escalation #43 - Additional information 1 Escalation #43 - Additional information 2 Escalation #43 - Process Option notices |
| Description | Integra Telecom – Level 1 Notification PROD.11.14.08.F.05712.LNP_V56 |
| Initial Web Post Date | 11/24/08 |
| Customer Participation Due | 11/25/08 |
| Qwest/CLEC Responses | 12/8/08
Qwest response #E43 posted 12/8/08 12/09/08 Integra Response #E43 posted 12/12/08 |
| Escalation Number | Escalation #42 Escalation #42 History |
| Description | Integra Telecom – Level 3 Notification PROS.04.18.08.F.05290.P_and_I_Ovrw_V119 |
| Initial Web Post Date | 8/12/08 |
| Customer Participation Due | 8/13/08 |
| Qwest/CLEC Responses | 08-26-08 Qwest Response #E42 --- Posted 08-26-08 08-29-08 Integra Response #E42 --- Posted 09-02-08 |
| Escalation Number | Escalation #41 |
| Description | Integra/Eschelon Telecom - CR#CR PC110907 - Development |
| Initial Web Post Date | 1/16/08 |
| Customer Participation Due | 1/17/08 |
| Qwest/CLEC Responses | 01-23-08 Qwest Response #41 --- Posted 01-23-08 |
| Escalation Number | Escalation #40 – SCR060407-01 |
| Description | Eschelon Telecom --- CR#SCR060407-01 --- Denied |
| Initial Web Post Date | 11/27/07 |
| Customer Participation Due | 11/28/07 |
| Qwest/CLEC Responses | 12/04/07 Qwest Response |
| Escalation Number | Escalation #39 |
| Description | 2w/4w loops should remain in the Expedites Requiring Approval process and not incur charges. |
| Initial Web Post Date | 10-28-05 |
| Customer Participation Due | 10-31-05 |
| Qwest/CLEC Responses | 11-4-05 Qwest Response - Posted to Web 11-4-05 |
| Escalation Number | SCR062105-01E38 |
| Description | Issue related to the retirement of RPD |
| Initial Web Post Date | 10/18/05 |
| Customer Participation Due | 10/19/05 |
| Qwest/CLEC Responses | 10-25-05 Qwest Response - Posted to Web 10-25-05 |
| Escalation Number | VCI Escalation E36 |
| Description | Issue regarding Qwest denial of CR # SCR061405-03 |
| Initial Web Post Date | 10/06/05 |
| Customer Participation Due | 10/07/05 |
| Qwest/CLEC Responses | Qwest Response - Posted 10-13-05 |
| Escalation Number | VCI Escalation E37 |
| Description | Issue regarding Qwest denial of CR # SCR061405-01 |
| Initial Web Post Date | 10/06/05 |
| Customer Participation Due | 10/07/05 |
| Qwest/CLEC Responses | Qwest Response - Posted 10-13-05 |
| Escalation Number | 092605-1E35 |
| Description | Qwest is attempting to implement new rates via a process change through CMP. Qwest cannot implement new charges to CLEC or change the application of rates through a process change notice. |
| Initial Web Post Date | 9/26/05 |
| Qwest/CLEC Responses | Qwest response |
| Escalation Number | 092305-1E34 |
| Description | As an initial matter, Covad objects to the notice because Qwest does not specifically identify the unbundled loop product(s) that are intended to be impacted. That said, Covad objects to Qwest intent to impose "design change" charges for services that do not include engineering changes or actual work to an unbundled loop circuit. |
| Initial Web Post Date | 9/26/05 |
| Qwest/CLEC Responses | Qwest response |
| Escalation Number | SCR100104-01E33 |
| Description | Covad seeks the opportunity to implement change request SCR100104-01 titled 'Provide Circuit ID on Billing Outputs for the Shared Loop Family of Products' |
| Initial Web Post Date | 02-17-05 |
| Customer Participation Due | 02-18-05 |
| Qwest/CLEC Responses | 02-24-05 Qwest Response - Posted to Web 02-24-05 |
| Escalation Number | PC102704-1-E32 |
| Description | Issue regarding Qwest initiation of CR #PC102704-1. |
| Initial Web Post Date | 11-09-04 |
| Customer Participation Due | 11-10-04 |
| Qwest/CLEC Responses | 11-16-04 Qwest Response - Posted to Web 11-16-04 |
| Escalation Number | E31 |
| Description | Prioritization |
| Initial Web Post Date | 08-24-04 |
| Customer Participation Due | 08-25-04 |
| Qwest/CLEC Responses | 09-07-04 Qwest Response - Posted to Web 09-07-04 |
| Escalation Number | E30 |
| Description | Reissue PROD.05.26.04.F.01729.LineLoopSplitLineSharing as a Level 4 change. |
| Initial Web Post Date | 06-08-04 |
| Customer Participation Due | 06-09-04 |
| Qwest/CLEC Responses | 06-15-04 Qwest Response - Posted to Web 06-15-04 |
| Escalation Number | PC012004-1-E29 |
| Description | Issue regarding Qwest denial of CR # PC012004-1. |
| Initial Web Post Date | 06-03-04 |
| Customer Participation Due | 06-04-04 |
| Qwest/CLEC Responses |
| Escalation Number | SCR-031203-01-E28 |
| Description | Issue regarding an IMA 16.0 implementation for CR # SCR-031203-01 |
| Initial Web Post Date | 06-01-04 |
| Customer Participation Due | 06-02-04 |
| Qwest/CLEC Responses | 06-08-04 Qwest Response - Posted to Web 06-08-04 |
| Escalation Number | PC110403-1-E27 |
| Description | Issue regarding an implementation timeframe for CR # PC110403-1-ES |
| Initial Web Post Date | 05-06-04 |
| Customer Participation Due | |
| Qwest/CLEC Responses | 05-12-04 Qwest Response - Posted to Web 05-13-04 |
| Escalation Number | SCR030204-02-E26 |
| Description | Ability to quickly suspend and disconnect customers by issuing bulk orders |
| Initial Web Post Date | 04-13-04 |
| Customer Participation Due | 04-14-04 |
| Qwest/CLEC Responses | 04-16-04 Qwest Response - Posted to Web 04-16-04 |
| Escalation Number | PC110403-1-E25 |
| Description | AT&T desires an implementation date as soon as possible for PC110403-1 |
| Initial Web Post Date | 03-23-04 |
| Customer Participation Due | 03-24-04 |
| Qwest/CLEC Responses | 03-30-04 Qwest Response - Posted to Web 03-31-04 |
| Escalation Number | SCR031303-01-E24 |
| Description | Qwest to provide an implementation date as soon as possible for SCR031303-01 |
| Initial Web Post Date | 03-23-04 |
| Customer Participation Due | 03-24-04 |
| Qwest/CLEC Responses | 03-30-04 Qwest Response - Posted to Web 03-31-04 |
| Escalation Number | SCR102703-01-E23 |
| Description | Implementation date of no later than June 2004 is requested for SCR102703-01 |
| Initial Web Post Date | 03-23-04 |
| Customer Participation Due | 03-24-04 |
| Qwest/CLEC Responses | 03-30-04 Qwest Response - Posted to Web 03-31-04 |
| Escalation Number | SCR111203-01-E22 |
| Description | Request for information regarding any unplanned outages |
| Initial Web Post Date | 03-15-04 |
| Customer Participation Due | 03-16-04 |
| Qwest/CLEC Responses | 03-22-04 Qwest Response - Posted to Web 03-23-04 |
| Escalation Number | SCR030403-01-E21 |
| Description | Description: No Qwest scheduled implementation dates for SCR030403-01 and SCR042303-01X |
| Initial Web Post Date | 01-16-04 |
| Customer Participation Due | 01-19-04 |
| Qwest/CLEC Responses | 01-23-04 Qwest Response - Posted to Web 01-23-04 |
| Escalation Number | SCR070103-01-E20 |
| Description | Denial from Qwest to allow financial suspend orders |
| Initial Web Post Date | 01-12-04 |
| Customer Participation Due | 01-13-04 |
| Qwest/CLEC Responses | 01-19-04 Qwest Response - Posted to Web 01-20-04 02-13-04 Qwest Response - Posted to Web 02-13-04 |
| Escalation Number | PC061103-1-E19 |
| Description | Implementation Date for CMP CR PC061103-1 |
| Initial Web Post Date | 10-21-03 |
| Customer Participation Due | 10-22-03 |
| Qwest/CLEC Responses | 10-28-03 Qwest Response - Posted to Web 10-28-03 |
| Escalation Number | E18 |
| Description | Response to TT 242666 |
| Initial Web Post Date | 9-02-03 |
| Customer Participation Due | 9-03-03 |
| Qwest/CLEC Responses | 09-16-03 Qwest Response - Posted to Web 09-17-03 09-19-03 CLEC Response - Posted to Web 09-22-03 |
| Escalation Number | SCR012103-04-E17 |
| Description | CABS/BOS IABS Updates Implementation |
| Initial Web Post Date | 6-05-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 06-12-03 Qwest Response - Posted to Web 06-12-03 |
| Escalation Number | SCR012103-04-E16 |
| Description | CABS/BOS IABS Updates Implementation |
| Initial Web Post Date | 6-05-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 06-12-03 Qwest Response - Posted to Web 06-12-03 |
| Escalation Number | SCR012103-04-E15 |
| Description | CABS/BOS IABS Updates Implementation |
| Initial Web Post Date | 6-05-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 06-12-03 Qwest Response - Posted to Web 06-12-03 |
| Escalation Number | SCR012103-04-E14 |
| Description | CABS/BOS IABS Updates Implementation |
| Initial Web Post Date | 6-05-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 06-12-03 Qwest Response - Posted to Web 06-12-03 |
| Escalation Number | SCR012103-04-E13 |
| Description | CABS/BOS IABS Updates Implementation |
| Initial Web Post Date | 6-05-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 06-12-03 Qwest Response - Posted to Web 06-12-03 |
| Escalation Number | SCR012103-03-E12 |
| Description | CABS/BOS IABS Updates Implementation |
| Initial Web Post Date | 6-05-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 06-12-03 Qwest Response - Posted to Web 06-12-03 |
| Escalation Number | PC032803-1-E11 |
| Description | Halt the implementation of CLEC impacting process changes with no notice |
| Initial Web Post Date | 5-21-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 5-28-03 Qwest Response Posted to Web 5-29-03 |
| Escalation Number | SCR010303-02-E10 |
| Description | Optional Controlled Production Phase |
| Initial Web Post Date | 4-25-03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 05-02-03 Qwest Response Posted to Web 05-05-03 |
| Escalation Number | PC101802-3-E09 |
| Description | Interval Reduction from 3 to 2 days |
| Initial Web Post Date | 3/6/03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 03/13/03 Qwest Response Posted to Web 03/13/03 |
| Escalation Number | #E08 |
| Description | CALA Order Edit Requirements |
| Initial Web Post Date | 2/24/03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 3/4/03 Qwest Response Posted to Web 3/4/03 03/13/03 CLEC Response Posted to Web 03/13/03 03/24/03 Qwest Response Posted to Web 03/24/03 04/03/03 CLEC Response Posted to Web 04/10/03 04/15/03 Qwest Response Posted to Web 04/16/03 |
| Escalation Number | PC100101-5-E01 |
| Description | Clarification of Additional Testing Process |
| Initial Web Post Date | 12/5/01 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 12/13/01 Qwest Response Posted to Web 12/13/01 12/21/01 CLEC Response Posted to Web 12/21/01 |
| Escalation Number | PC102301-2-E02 |
| Description | Qwest to include successful porting of numbers from Qwest to the CLEC with OP13 PID measurement |
| Initial Web Post Date | 01/04/02 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 01/10/02 Qwest Response Posted to Web 1/10/02 01/17/02 CLEC Response Posted to Web 1/18/02 |
| Escalation Number | PC032801-4-E03 |
| Description | Advance notice of profile and rate changes |
| Initial Web Post Date | 01/04/02 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 01/11/02 Qwest Response Posted to Web 01/11/02 01/24/02 Qwest Response Revised Posted to Web 1/25/02 1/31/02 CLEC Response Posted to Web 2/14/02 2/08/02 Qwest Response Posted to Web 2/14/02 2/12/02 CLEC Response Posted to Web 2/14/02 2/21/02 Qwest Response Posted to Web 2/22/02 |
| Escalation Number | PC 101201-1 E-04 |
| Description | Shared Loop Data Parameters |
| Initial Web Post Date | 01/15/02 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 01/22/02 Qwest Response Posted to Web 01/22/02 |
| Escalation Number | SCR062702-09-E07 |
| Description | Production defect with EDI 10.0 |
| Initial Web Post Date | 01/29/03 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 02/06/03 Qwest Response Posted to Web 02/06/03 02/06/03 CLEC Response Posted to Web 02/07/03 |
| Escalation Number | PC030802-1-E06 |
| Description | Local Service Freeze - Process to remove LEFV from Qwest residential accounts |
| Initial Web Post Date | 04/09/02 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 04/11/02 Qwest Response Posted to Web 04/11/02 04/17/02 CLEC Response Posted to Web 04/18/02 04/26/02 Qwest Response Posted to Web 04/26/02 |
| Escalation Number | SCR090601-1-E05 |
| Description | Request that UNE-P orders to be billed on a CABS bill |
| Initial Web Post Date | 01/23/02 |
| Customer Participation Due | N/A |
| Qwest/CLEC Responses | 01/30/02 Qwest Response Posted to Web 01/30/02 02/01/02 CLEC Response Posted to Web 02/05/02 |