Operation Support System (OSS) Production Support
This web page includes information about Event and Systems Notifications, the latest Events that may be occurring, and other Wholesale Systems Help Desk related information.
Event Notifications
Learn about System Events that have been identified, their business impacts, known workarounds and resolutions. If you would like to add or remove yourself from the notification list:
- Address an e-mail to majordomo@centurylink.com
- The required subject line for your e-mail is: Changes to wshdnoti mail list
- In the text area of the e-mail enter only the following required command: unsubscribe wshdnoti
- Send the e-mail to complete the process.
System Notifications
Learn about current or future OSS functional changes that may affect CLECs. Subscribe to Notices.
View System Notifications Information
Information Technologies Wholesale Systems Help Desk (IT-WSHD)
The IT-WSHD supports CLECs that are in production who have questions regarding connectivity issues, outputs, and system outages. They do not support functional ("how to") questions concerning systems or applications. The IT-WSHD serves as your single and first point of contact. If the IT-WSHD is unable to assist you with a question, they will refer the information to the proper subject matter expert (SME) who will contact you directly or pass the resolution information to the IT-WSHD. The Help Desk professional will then call you to provide the information and confirm resolution.
IT-WSHD Telephone Number
(888) 796-9102
IT-WSHD Hours of Operation
Monday-Friday 6:00 AM-5:30 PM Mountain (Pager assistance provided 5:30 PM - 7:00 PM)
Saturday 7:00 AM-2:00 PM Mountain
IT-WSHD CenturyLink System Event Notification
Download Instructions for subscribing to CenturyLink System Event Notification.
Download CMP approved Notification Intervals and Severity Levels
Electronic Interface Services Team
The Electronic Interface Services (EIS) Information Technologies Team can be contacted directly for specific questions and issues related to:
- EASE-XML testing via EASE-SATE
- EASE XML Release Migration coordination
- ASOG Release coordination and test files
- New CLEC implementation to EASE-XML, EASE-SATE, MTG.
- CLEC questions regarding Unified Order Model (UOM) connectivity for ASOG
Last Update: October 27, 2023
Last Reviewed: October 27, 2023