Product Listing
PreferredChoice™ Packages V10.0
NOTE: PreferredChoice Packages, including ConveniencePak™, are grandparented effective August 16, 2004, and are not available as a new service throughout CenturyLink's 14-state local service territory. Contact your CenturyLink Sales Executive for additional information.
Product Description
PreferredChoice™ Packages, includes a flat rated residential line, selected features and LineBacker™, which is a CenturyLink Inside Wire Maintenance (IWM) Plan. Optional Voice Messaging Service - Residence Only may also be included.
2-Line PreferredChoice package offers the same features as PreferredChoice but with an additional flat rated residential line or CenturyLink High-Speed Internet™. The features and LineBacker are associated with one line. Features on the additional line are not included in the package and are ordered as optional features.
PreferredChoice with ConveniencePak™ is available with PreferredChoice packages and provides additional feature selection.
Availability
PreferredChoice packages and ConveniencePak are available where facilities exist throughout CenturyLink QC except in Idaho-North (ID-N).
2-Line PreferredChoice is not available in ID-N or Wyoming and in certain rate groups in Idaho-South (ID-S) and South Dakota. Refer to the state specific Tariffs/Catalogs/Price Lists.
ConveniencePak is only offered with the PreferredChoice packages and where the individual features are available.
General pre-ordering activities are described in the Pre-Ordering Overview.
Compatibility & Restrictions
For specific feature compatibility and restrictions, see the individual feature Product Catalogs (PCAT's).
PreferredChoice packages can not be provided on the same line with other packages, with the exception of ConveniencePak.
PreferredChoice Packages are compatible with line Universal Service Order Codes (USOCs) 1FR, AFH, HFR, AFL, RUA.
2-Line PreferredChoice must always include two flat residence lines or may be provided with CenturyLink High-Speed Internet. Both of the end-user lines must be established on the same account.
Pricing
Rate Structure
The PreferredChoice packages may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
There is no charge to add or remove features on an existing PreferredChoice package.
ConveniencePak has a recurring charge in addition to the PreferredChoice package recurring charge. There is no charge to add or remove ConveniencePak to an existing PreferredChoice package.
Rates
Retail rates for these packages can be found in the state specificTariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
General ordering activities are described in the Ordering Overview.
Two-Line Packages
When adding, changing, removing or converting 2-Line PreferredChoice, you must provide the USOC PGO2N. PGO2N is not used for billing or provisioning the line; it enables CenturyLink to correctly identify and bill the package elements on the account. The following ordering rules illustrate examples of when the USOC is required.
Three Way Calling, Last Call Return, and Continuous Redial are available as Pay Per Use features. The USOCs for these features are automatically added to the service request when PreferredChoice USOCs are present to prevent Pay Per Use billing. To block a Pay Per Use feature, include the applicable feature blocking USOC listed in the feature table below.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
The following USOCs are required when ordering PreferredChoice packages:
| Packages | USOC |
| PreferredChoice | PGOFE |
| PreferredChoice with Voice Messaging Service | PGOFD |
| 2-Line PreferredChoice | PGOFB |
| 2-Line PreferredChoice with Voice Messaging Service | PGOFA |
| Second Line USOC (required when two lines are present) | PGO2N |
| ConveniencePak | FFK7N |
The following features are included in the PreferredChoice and 2-Line PreferredChoice packages:
| Feature | USOC |
| Anonymous Call Rejection | AYK |
| Call Forwarding Busy Line/Don't Answer Expanded (this feature is not available with Voice Messaging Service-Residence Only) | FVJ |
| Call Forwarding Busy Line/Don't Answer Intraoffice (this feature is not available with Voice Messaging Service-Residence Only) | EV2, EVK |
| Call Forwarding Variable | ESM |
| Call Rejection | NSY |
| Call Waiting | ESX |
| Call Waiting ID | N2W |
| Caller ID | NNK |
| Caller ID | NNK, NSD |
| Continuous Redial | NSS |
| Continuous Redial Blocking | HBQ |
| Last Call Return | NSQ |
| Last Call Return Blocking | HBS |
| LineBacker | OWMPA |
| Long Distance Alert | LWE |
| Message Waiting Indication-Residence Only | M1W, MV5, MWW |
| Non Listed Service | NLT |
| CenturyLink Easy Access | SQAV2 |
| Selective Call Waiting | S7Y |
| Three Way Calling | ESC |
| Three Way Calling Blocking | 3BL |
| Security Screen® | RV1 |
| Voice Messaging Service - Residence Only | VMJXA, VMJXB |
NOTE: You may choose any or all of the PreferredChoice package features.
The following features are included in the ConveniencePak package:
| Feature | USOC |
| Call Following | AFM |
| Custom Ringing Services | RGG++ |
| Do Not Disturb | D7T |
| Priority Call | NSK |
| Selective Call Forwarding | NCE |
| Speed Calling | E3D, E8C, ESF, ESL |
NOTE: You may choose any or all of the ConveniencePak Features.
Examples of order entry:
Feature Detail (FID and Data Requirements)
Adding PreferredChoice with Voice Messaging package for new end-user
This package is ordered by including:
- Feature Activity Type N and line USOC (1FR, RUA, HFR, AFH or AFL).
- Feature Activity Type N and USOC PGOFD.
- Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, VMJXA
- Feature Activity Type N and LineBacker USOC OWMPA
N 1FR
N PGOFD
N ESX
N LWE
N VMJXA
N OWMPA
Adding PreferredChoice with Voice Messaging Service for existing end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOFD.
- Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, VMJXA
- Feature Activity Type N and LineBacker USOC OWMPA
N PGOFD
N ESX n
N LWE
N VMJXA
N OWMPA
Removing PreferredChoice with Voice Messaging Service
This package is removed by including:
- Feature Activity Type D and USOC PGOFD.
- Feature Activity Type D and applicable Feature USOCs; e.g., ESX, LWE, VMJXA.
- Feature Activity Type N and LineBacker USOC OWMPA
D PGOFD
D ESX
D LWE
D VMJXA
D OWMPA
Adding 2-Line PreferredChoice for new end-user
This feature is ordered by including:
- Feature Activity Type N and USOC PGOFB
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and line USOCs (1FR, RUA, HFR, AFH or AFL)
- Feature Activity Type N and applicable Feature USOCs; e.g., AYK, ESX, RV1, TW1
- Feature Activity Type N and LineBacker USOC OWMPA
N 1FR /TN NPA-nnn-nnnn/ PIC xxxx/LPIC xxxx
N PGOFB
N PGO2N
N AYK
N ESX
N RV1
N OWMPA
N AFH
Adding 2-Line PreferredChoice for existing end-user
This feature is ordered by including:
- Feature Activity Type N and USOC PGOFB
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and applicable Feature USOCs; e.g.,ESX, NNK,TW1
- Feature Activity Type N and LineBacker USOC OWMPA
N PGOFB
N PGO2N
N ESX
N NNK
N OWMPA
Removing 2-Line PreferredChoice
This feature is removed by including:
- Feature Activity Type D and USOC PGOFB
- Feature Activity Type D and USOC PGO2N on the second line in the package.
- Feature Activity Type D and applicable Feature USOCs; e.g., ESX, NNK, TW1
- Feature Activity Type N and LineBacker USOC OWMPA
D PGOFB
D PGO2N
D ESX
D NNK
D OWMPA
Adding PreferredChoice with Voice Messaging and ConveniencePak Service for new end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOFD.
- Feature Activity Type N and line USOC (1FR, RUA, HFR, AFH or AFL).
- Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, VMJXA
- Feature Activity Type N and linebacker USOC OWMPA
- Feature Activity Type N and USOC FFK7N
- Feature Activity Type N and applicable USOCs: e.g., AFM, RGG++, D7T
N 1FR
N PGOFD
N ESX
N LWE
N VMJXA
N OWMPA
N FFK7N
N AFM
N RGG++/TN NPA-nnn-nnn
Removing 2-Line PreferredChoice and ConveniencePak
This feature is removed by including:
- Feature Activity Type D and USOC PGOFB
- Feature Activity Type D and USOC PGO2N on the second line in the package.
- Feature Activity Type D and applicable Feature USOCs; e.g., ESX, NNK, TW1
- Feature Activity Type N and LineBacker USOC OWMPA
- Feature Activity Type N and USOC FFK7N
- Feature Activity Type N and applicable USOCs: e.g., AFM, RGG++, D7T D PGOFB
D PGO2N
D ESX
D NNK
D OWMPA
D FFK7N
D AFM
D RGG++
Last Update: February 1, 2010
Last Reviewed: October 16, 2023