Product Listing
Do Not Disturb - V10.0
Product Description
Do Not Disturb is a service that blocks incoming calls during designated times. The end-user can set schedules to automatically activate/deactivate Do Not Disturb and can establish up to two weekday and up to two weekend schedules. See Establish Schedules below.
Do Not Disturb does not impact outgoing calls.
Do Not Disturb provides an announcement to callers indicating that the end-user is unable to come to the phone, utilizing one of four different messages to choose from. See Greetings below. Do Not Disturb allows the end-user to create a 4-digit Privileged Caller Code to allow an incoming caller to breakthrough the Do Not Disturb greeting. See Privileged Caller Code below.
The Emergency Breakthrough option is set to on when Do Not Disturb is installed, the end-user must go in to the menu and change if needed. See Emergency Breakthrough below.
The CenturyLink™ Update Center, used to access the menu options for Advanced Intelligent Network (AIN) products and services, can be accessed, by end-users, one of two ways:
- By dialing 1-888-NPA-8052 (NPA equals the end-user's area code).
- By dialing *78 from the line Do Not Disturb is provisioned on.
- Exceptions:
- Calling from NPA in AZ, 928, end-users will need to use NPA 520; i.e., 1-888-520-8052.
- Calling from NPA in IA, 641, end-users will need to use NPA 515; i.e., 1-888-515-8052.
- Calling from NPAs in MN, 763 & 952, end-users will need to use NPA 612; i.e, 1-888-612-8052.
- In Oregon for NPA 458, use 541; e.g., 1-888-541-8052
- In Oregon for NPA 971, use 503; e.g., 1-888-503-8052
A 4-digit administrative security code is required to access and make changes to Do Not Disturb. The temporary default security code is 1234. The end-user will call the Update Center to establish a permanent security code.
- When an end-user calls the Update Center they will be asked for a security code. The first time they call they enter the temporary security code of 1234. Recorded instructions will guide them through the process of setting their own security code.
NOTE: If the end-user already has another service on their line that uses the Update Center, such as Dial Lock® or Call Following, they enter the Administrative Security Code for that service instead of 1234.
Menu Options
- Press 0 to go to Help Menu
- Press 1 to turn Do Not Disturb on or off
- Press 2 to restart or suspend schedules
- Press 3 for Do Not Disturb Options
- Press 1 for Greetings
- Press 2 for Privileged Caller Code
- Press 3 for Schedules
- Press 4 for Emergency Breakthrough
The greeting that a caller hears with Do Not Disturb will vary depending on whether or not the end-user has Voice Messaging Service on the line and whether or not the Emergency Breakthrough feature is used.
End-users with Voice Messaging Service will have one of the following greetings:
- "You have reached XXX-XXXX. We can't come to the phone at this time. To leave a message, press # or wait."
- "You have reached NAME. We can't come to the phone at this time. To leave a message, press pound (#) or wait."
- "We can't come to the phone at this time. To leave a message, press pound (#) or wait."
- "You have reached XXX-XXXX. If this is a solicitation call of any kind, please add my number to your do-not-call list and hang up now. Otherwise, to leave a message press # or wait."
End-users without Voice Messaging Service will have one of the following greetings:
- "You have reached XXX-XXXX. We can't come to the phone at this time. Please call again later."
- "You have reached (recorded name). We can't come to the phone at this time. Please call again later."
- "We can't come to the phone at this time. Please call again later."
- "You have reached XXX-XXXX. If this is a solicitation call of any kind, please add my number to your do-not-call list and hang up now. Otherwise, please call again later."
If Emergency Breakthrough is used the following greetings will be heard:
End-users with Voice Messaging Service will have one of the following greetings:
- "You have reached XXX-XXXX. We can't come to the phone at this time. If this is an emergency, press *, or to leave a message, press # or wait."
- "You have reached (recorded name). We can't come to the phone at this time. If this is an emergency, press *, or to leave a message, press # or wait."
- "We can't come to the phone at this time. If this is an emergency press *, or leave a message press # or wait."
- "You have reached XXX-XXXX. If this is a solicitation call of any kind, please add my number to your do-not-call list and hang up now. Otherwise, if this is an emergency, press * or leave a message press # and wait."
End-users without Voice Messaging Service will have one of the following greetings:
- "You have reached XXX-XXXX. We can't come to the phone at this time. If this is an emergency press *, or please call again later."
- "You have reached (recorded name). We can't come to the phone at this time. If this is an emergency press *, or please call again later."
- "We can't come to the phone at this time. If this is an emergency press *, or please call again later."
- "You have reached XXX-XXXX. If this is a solicitation call of any kind, please add my number to your do-not-call list, and hang up now. Otherwise, if this is an emergency press *, or please call again later."
There is no limit to the number of callers who have the Privileged Caller Code.
To establish a Privileged Caller Code:
- The end-user calls into the Update Center and follows the voice prompts.
The end-user may schedule times when Do Not Disturb will turn on automatically.
Do Not Disturb comes provisioned with a preset schedule of 10 PM to 6 AM.
To establish a different schedule:
- The end-user calls into the Update Center and follows the voice prompts.
Emergency Breakthrough is always on unless the end-user turns it off by accessing the Update Center and following the voice prompts.
- When Emergency Breakthrough is on, callers have the option to ring through to the end-user when Do Not Disturb is on.
- When a caller has an emergency, the phone will ring and the recorded name of the caller will be played. The end-user has the option to accept or reject the call.
- When Emergency Breakthrough is off, only those callers with a Privileged Caller Code can ring through to the end-user.
- When Emergency Breakthrough is on the following will be heard: the calling party will hear the pre-selected greeting by the end-user and then "if this is an emergency press *.
- Calling party is then asked to record their name. Call sent to Do Not Disturb end-user with message: "This is your Do Not Disturb Service. You have an emergency call from (recorded name). To accept the call press 1. To indicate you are not available, press 2. When the incoming caller uses the emergency breakthrough option, the end-user's Caller ID unit will show all zeros, e.g., 000-000-0000. This is an indication to the end-user an incoming caller is using the emergency breakthrough option.
- If an end-user rejects a call or there is no answer, the calling party is then informed that their party could not be reached, then one of the following occurs: the call is routed to voice messaging service or if no voice messaging service is available the caller will be prompted to call again later and is disconnected.
Availability
Do Not Disturb is available in selected 5ESS®, and DMS™-100 switch types on flat rate service only.
Do Not Disturb is not available with:
- High-Speed Internet
- Centrex/Centron® type services
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
| Feature/Service | Rules/Restrictions |
| Anonymous Call Rejection | The incoming caller will hear the Do Not Disturb greeting. If the incoming caller bypasses
the Do Not Disturb greeting using the Privileged Caller Code and they have a blocked number,
they will hear the Anonymous Call Rejection greeting. If the incoming caller presses *82 to unblock their telephone number, they will still hear the Do Not Disturb greeting. If the unblocked incoming caller uses the Privileged Caller Code to bypass the Do Not Disturb greeting and ring the end-user's phone line, their number will appear on Caller ID. However, due to a unique interaction with Anonymous Call Rejection, the incoming caller name will not appear on Caller ID. |
| Call Following/Remote Access Forwarding | Do Not Disturb will take precedence over Call Following and Remote Access Forwarding. If Do Not Disturb and Call Following or Remote Access Forwarding are active at the same time, incoming callers will hear the Do Not Disturb greeting. If the incoming caller inputs the Privileged Caller Code during the Do Not Disturb greeting, the call will then forward. If the incoming caller does not know the Privileged Caller Code, calls will not forward. |
| Call Forwarding | When both Do Not Disturb and Call Forwarding are active, the caller hears the Do Not Disturb announcement. If the incoming caller enters the Privileged Caller Code, the call will go to wherever the end-user has forwarded their calls. |
| Call Reports | Will execute even when Do Not Disturb is on. |
| Call Trace | Not compatible when Do Not Disturb is active. When Do Not Disturb is not active, Call Trace will work as it normally does. |
| Call Waiting | Call Waiting will be activated when Do Not Disturb is active only if the incoming caller uses Privileged Caller Code or Emergency Breakthrough and the Do Not Disturb end-user is on line with another party. |
| CallCurfew® | Will take precedence over Do Not Disturb. If both CallCurfew and Do Not Disturb are active, the incoming caller will hear the CallCurfew greeting. If only Do Not Disturb is active, callers will hear that greeting. |
| Caller ID | When Do Not Disturb is active and the calling party uses Privileged Caller Code or Emergency Breakthrough, incoming calls will show as "out of area" or "unavailable". |
| Continuous Redial | Will not work when Do Not Disturb is active. Do Not Disturb end-user will receive denial recording if attempting to use Continuous Redial. If Do Not Disturb end-user has activated Continuous Redial with Do Not Disturb off and subsequently turns on Do Not Disturb, Continuous Redial will continue to attempt to reach the party and will work as though Do Not Disturb was off. (this will only work for the current call in que.) |
| Custom Ringing Service | Is available in DMS-100 and 5ESS switch types. Custom Ringing Service numbers will distinctively ring if the calling party uses the Privileged Caller Code or Emergency Breakthrough. If the Do Not Disturb end-user has chosen the standard greeting (which gives the telephone number), the calling party will receive greeting with custom ringing service number when dialing custom ringing service number. If more than one Custom Ringing Service number is associated with a Do Not Disturb line, all Custom Ringing Service numbers must work with Do Not Disturb. |
| Dial Lock | Dial Lock and Do Not Disturb are fully compatible simultaneously. |
| Hunting | Not compatible when Do Not Disturb is active unless a call bypasses the Do Not Disturb announcement
using the Privileged Caller Code. When Do Not Disturb is not active, Hunting will work as it normally does. |
| Last Call Return | Will not work when Do Not Disturb is active.
Do Not Disturb end-user will receive denial recording if attempting to use Last Call Return. If a Do Not Disturb end-user has activated Last Call Return with Do Not Disturb off and subsequently turns on Do Not Disturb, Last Call Return will continue to attempt to reach the party and will work as though Do Not Disturb was off (this will only work for the current call in queue). |
| No Solicitation® | Do Not Disturb will take precedence over No Solicitation. If both services are active, the incoming caller will hear the Do Not Disturb greeting. If the Do Not Disturb greeting is off the caller will hear the No Solicitation Service greeting, if active. |
| Priority Call | Will not priority ring when Do Not Disturb is on and the caller uses Privileged Caller Code
or Emergency Breakthrough.
When Do Not Disturb is inactive, Priority Call will work as it normally does. |
| Scheduled Forwarding | Do Not Disturb will take precedence over Scheduled Forwarding. If Do Not Disturb and Scheduled Forwarding are active at the same time, incoming callers will hear the Do Not Disturb greeting. If the incoming caller inputs the Privileged Caller Code during the Do Not Disturb greeting, the call will then forward. If the incoming caller does not know the Privileged Caller Code, calls will not forward. |
| Selective Call Forwarding | Not compatible when Do Not Disturb is active.
When Do Not Disturb is not active, Selective Call Forwarding will work as it normally would. |
Pricing
Rate Structure
Do Not Disturb may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/PriceLists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types
Feature Codes (USOCs)
Do Not Disturb is USOC D7T.
Feature Detail (FID and Data Requirements)
Adding Do Not Disturb
This feature is ordered showing:
- Feature Activity Type N and USOC D7T.
- NOTE: Feature Detail requires the FID CFN (Call Forwarding Number) behind USOC D7T when voice messaging is on the same line, e.g., N D7T /CFN NPA nnn-nnnn.
Removing Do Not Disturb
This feature is removed showing:
- Feature Activity Type D and USOC D7T.
Last Update: March 23, 2015
Last Reviewed: October 19, 2023