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Open Product/Process CR PC120518-1 Detail

Description Of Change

CLEC notifications in the future will be targeted based on specific impacts to each CLECs’ services. The enhancements include more frequent notifications with greater detail relevant to the services that are impacted.

Updates will be made to incorporate this change in the Maintenance and Repair Business Procedure.

Status History

Project Meetings

6/19/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated this CR was to update the Network Outage Notification process. We recently had a meeting with the SME team to get a status and are waiting to hear if they believe an ad hoc meeting will be required. There is nothing new to report on this CR this month. The SME team continues to meet, and we should have more information in the July CMP meeting. There were no questions or comments.

5/15/19 Product Process CMP Meeting Mark Coyne – said this CR is associated with the customer notifications of network outages. He said we recently had a meeting with the SME team to get a status. We are waiting to hear if they believe an ad hoc meeting will be required. We should have more information about the planned functionality and timeline for the June CMP meeting. Mark asked if there were any questions. There were none.

4/17/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR to update the Network outage process was presented last December. Since that time, the CenturyLink SME team has been following up on some questions that were raised during the call. Once we receive feedback from the SME team, we will schedule an Ad hoc meeting with the customer community. Mark asked if there were any questions. There were none.

03/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR to update the Network outage process was presented last December. The CenturyLink SME team is continuing to consider the functionality in the CLEC Network outage notification process. Mark said once we receive feedback from the SME team, we will schedule an Ad hoc meeting with the customer community. The Level 4 notice and documentation updates to the Maintenance and Repair Business Procedure are on hold for now. Mark asked if there were any questions. There were none.

02/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR was presented in December and it is associated with the CenturyLink plans to update the Network Outages notification process. The CenturyLink SME team is researching adding functionality in the planned changes to the CLEC Network Outage notifications process. He said CenturyLink will be scheduling an Ad hoc meeting in the coming weeks to further discuss the planned process change. The Level 4 notice with updates to Maintenance and Repair remains on hold. A CMP Ad Hoc meeting notice will be forthcoming. Mark asked if there were any questions. There were none.

01/16/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this new CR was presented last month. It is associated with the CenturyLink plans to update the process associated with Network outages. Mark said that following the discussion in the CMP meeting in December and a follow-up email from Allstream, the CL SME team is researching including additional functionality in the CLEC Network outage notifications as they consider their updates to this Network Outage process. The Level 4 notice associated with updates to the Maintenance and Repair Business Procedure is on hold for now. Mark asked if there were any questions. There were none.

12/12/18 Product Process CMP Meeting Carolyn Brown – CenturyLink presented this new CR. Carolyn said CenturyLink is planning to update the Network outage process. Once this CR is implemented, CLEC notifications will be targeted based on whether the customer has an open ticket. The benefit of this new Network outage process is that CenturyLink will provide more frequent notices with greater details. Carolyn said today customers subscribe to general notices on a state by state basis. If there is an outage within a state, that customer will receive a notice whether their service is impacted or not. Carolyn asked if there were any questions. There were none.

Mark Coyne – CenturyLink said documentation updates will be made to the Maintenance and Repair Business Procedure. After the first of the year, CenturyLink is planning to send a Level 4 notification that would have a planned effective date in mid-February. Mark asked if there were any questions. There were none.

NOTE: At the end of the System monthly meeting, Kim Isaacs – Allstream asked to revisit this Product Process CR due to joining the monthly call a little late. Carolyn Brown – CenturyLink rejoined the call.

Kim Isaacs – Allstream said that the CR description identifies that an outage notice will only be received by a customer if they have an open ticket and asked if that was true.

Carolyn Brown – CenturyLink said that is correct. Carolyn said the change is to focus on the services that are impacted vs. a general outage notice for a state.

Kim Isaacs – Allstream said her concern is the requirement for a customer to have an open ticket. Kim said there could be an outage that they need to be aware of but they have not yet created the ticket. She likes the part about more detail provide but not the requirement for an open ticket to receive the outage notice from CenturyLink.

Carolyn Brown – CenturyLink said that is the way the new process is currently designed. She said the tool does not dig down to all of the layers of service if, for example, a DS3 goes down.

Kim Isaacs – Allstream said she needs to take this back to their Network Operations Center (NOC). Kim also said she would check on what the1066 Docket in Minnesota said about network outages.

Mark Coyne – CenturyLink said once Kim does that additional checking, it would be helpful to send if those questions are sent to the CMPCOMM@centurylink.com mailbox. CenturyLink is targeting the Level 4 notice for mailout early January 2019.

Nancy Taylor – Allstream said there is an industry website that is accessible to everyone that is called “Downdetector.com” where customers all over the country can report being outages. Nancy said this site is deceiving because there is no differentiation between a DS3 being down vs. one customer.

Kim Isaacs – Allstream said this is a social media tool. Kim said she will do more checking within Allstream and provide the questions or concerns back to CenturyLink.

Mark Coyne – CenturyLink asked if there were any other questions. There were none.