Wholesale: Products & Services

Open Product/Process CR PC021919-1 Detail

Description Of Change

EFFECTIVE APRIL 18, 2019, CenturyLink will no longer be the ALI Database provider in the state of Washington. The state of Washington has awarded 9-1-1 Services including ALI Database Management to another company. As a result, CenturyLink will no longer support PS/ALI services and will be terminating contracts and billing for these services as of this date.

CenturyLink will be working to remove PS/ALI from all CenturyLink tariffs in the state of Washington.

Status History

Project Meetings

6/19/19 Product Process CMP Meeting Mark Coyne - CenturyLink said this CR is associated with terminating PS/ALI in the state of Washington. CenturyLink sent a Level 2 notification with a planned effective date of April 18, 2019; there were no customer comments. Mark said that during the April meeting, when we indicated we would move the CR to CLEC Test on the April effective date, Kim Isaacs – Allstream relayed she heard that there was a delay due to customer comment. We then followed up with the CenturyLink SME team following the call last month. We included a NOTE in the April CMP meeting minutes that stated the change is on HOLD pending further discussion with the Washington Utilities and Transportation Commission (WA UTC). The final effective date has not been determined. This CR did not move to CLEC Test as planned and we are still waiting on more information from the CL SME team as they work with the WA commission before determining next steps on this CR. There were no comments or questions.

5/15/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this CR is associated with terminating PS/ALI in the state of Washington. CenturyLink sent a Level 2 notification with a planned effective date of April 18, 2019; there were no customer comments. Mark said that during the April meeting, when we indicated we would move the CR to CLEC Test on the April effective date, Kim Isaacs – Allstream relayed she heard that there was a delay due to customer comment. We then followed up with the CenturyLink SME team following the call last month. We included a NOTE in the April CMP meeting minutes that stated the change is on HOLD pending further discussion with the Washington Utilities and Transportation Commission (WA UTC). The final effective date has not been determined. Mark said we did not move this CR to CLEC Test as planned. We will hold on this CR as the SME team works with the WA UTC.

04/17/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this is the CenturyLink CR that is associated with terminating PS/ALI in the state of Washington. The CR originator requested a change to the effective date from April 1, 2019 to April 18, 2019. Because there were no CLEC customers, CenturyLink requested we send a Level 2 notice to announce the termination of the service. The notice was sent on March 28, 2019. Mark said there were no customer comments so no final notice was required. We will move the CR to CLEC Test on April 18, 2019 and then we will request the CR be moved to COMPLETED status in the May CMP meeting. Mark asked if there were any questions.

Kim Isaacs – Allstream said it was her understanding that the Washington Commission is going to have a meeting on this change. She said people are up in arms. Kim said Allstream is referring customers that call in with concerns to contact the Washington UTC.

Mark Coyne – CenturyLink said we will follow-up with the Product Manager and include any information in the meeting minutes.

NOTE 04-24-19: After follow-up with internal SMEs, this change is on hold pending further discussion with the WA UTC. The final effective date is to be determined.

03/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said this is the CenturyLink CR that was presented last month to terminate PS/ALI in the state of Washington. The effective date was originally planned for April 1, 2019 however the CR originator recently requested an update to the CR to revise the planned effective date to April 18, 2019. CenturyLink included a note from the Product Manager in the February meeting minutes that there are no wholesale customers. With that in mind, we plan to send a Level 2 notice by the end of the month to terminate this product in Washington. Mark asked if there were any questions. There were none.

02/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink said because of the timing of the planned effective date of this change, we received a CR to be considered as a Walk-on for the February meeting. He referred those on the call to the Wholesale Calendar web page to view the Walk-on CR which is posted following the Product Process package. Mark said he was presenting the CR for the originator, John Madia, who was unable to attend the call this AM. This CR is identifying that CenturyLink will no longer be the ALI Database provider in the state of Washington effective April 1, 2019. Mark then reviewed the content of the CR Description. CenturyLink will be working to remove PS/ALI from all CenturyLink tariffs in the state of Washington in conjunction with the April 1, 2019 effective date that will be communicated via a reseller notice. Mark said it does not appear there are any customers with this service but the CR originator is working to confirm this. If there are no customers, CenturyLink would like to send the notice as a Level 2 vs. a Level 4 notice and asked if there were any objections to that. There were none.

Susan Lorence - CenturyLink said we will plan to include a NOTE in the meeting minutes whether there are any Wholesale customers in Washington.

NOTE: 2-27-19 John Madia – CenturyLink confirmed that there are no Wholesale customers in Washington with this service.

Mark Coyne – CenturyLink said based on that information and no objections, we will proceed with the Level 2 notice.