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Archived System CR SCR122606-01X Detail

Instructs CLECs to populate the EUMI Field = N (even though the end user is moving) and provide the new address in the remarks and drop the order to manual handling. When Qwest implemented this process, Eschelon commented that it is counter-intuitive and may cause unnecessary delays for some Port Within requests. Over the past year, Eschelon has experienced a number of Qwest rejects in error when populating the EUMI =N and the Old Address on the End User Form as instructed by the Port Within Ordering Process Number #1. Eschelon has provided the rejects in error to our service management team but the rejects in error continue to occur. For example, in December, Eschelon opened the following escalation tickets to have Qwest correct rejects in error: 26015615, 26017558. This is delaying LSR processing and costing both Eschelon and Qwest valuable resources to open escalation tickets for each occurrence. Therefore, Eschelon is requesting the Qwest update the EUMI Field requirements to support an EUMI = Y with the new address on the End User Form when a CLEC requests a Port Within Conversion and Move (Port Within Ordering Process Number #1). Thank you.

EXPECTED DELIVERABLE:

Qwest will update the EUMI Field requirements to support an EUMI = Y with the new address on the End User Form when a CLEC requests a Port Within Conversion and Move (Port Within Ordering Process Number #1).

Status History

Project Meetings

-- Date: March 6, 2007 Proposed Process Solution Meeting: ATTENDEES: Kim Isaacs-Eschelon, Peggy Esquibel Reed-Qwest, Venessa Heiland-Qwest DISCUSSION: Peggy Esquibel Reed-Qwest stated that this meeting is for Qwest to propose a Process Solution for this systems submitted CMP CR. The proposed solution was briefly discussed in the February CMP Meeting and Venessa would like to discuss it with you today. If there is no objection to the proposed solution, the CR will be crossed-over to a Product process CR and proceed down that path. Venessa Heiland-Qwest stated that there is an existing process for EUMI=Y and stated that it requires ACT=V and that the customer code be provided. Venessa asked if that same process would work for this request and asked if Eschelon saw any stumbling blocks to this solution. Kim Isaacs-Eschelon stated that the proposed solution would work. Venessa Heiland-Qwest stated that this would then be a documentation change and would proceed as a process change. Venessa stated that the old address would then be placed in Remarks. Kim Isaacs-Eschelon asked if the proposed solution would alter the auto population of the LSO on the End User Form or would impact it. Venessa Heiland-Qwest said no. Kim Isaacs-Eschelon noted that the proposed solution would also benefit Qwest. Venessa Heiland-Qwest stated that it would benefit Eschelon, Qwest, and the rest of the CLECs. Kim Isaacs-Eschelon stated that she agreed. Venessa Heiland-Qwest then noted that the typists would not need to look-up which process to use, there would be just one consistent process. Kim Isaacs-Eschelon then stated that the proposed solution would work for Eschelon. Peggy Esquibel Reed-Qwest stated that a Process CR would then be created and that the cross over, to Product Process, would be done during the March Monthly CMP Meeting. The call was concluded.

February 21, 2007 Systems CMP Meeting Discussion: Venessa Heiland-Qwest stated that this CR is accepted and would be implemented. Kim Isaacs-Eschelon stated that she was very happy to hear that. Peggy Esquibel Reed-Qwest asked if this was being implemented as a Process change and not as a Systems change, and if the new address would be required on the EU Form. Venessa Heiland-Qwest stated that the change would be done via an update to the PCAT. Venessa stated that the new address on the EU Form, instead of the remarks field, would be an option and not required. Kim Isaacs-Eschelon stated that there could then be multiple processes and could be confusing. Venessa Heiland-Qwest stated that the process would be to allow an EUMI of Y and to keep the current process of the new address being in Remarks. Venessa stated that the new address on the EU Form may be a later request. Kim Isaacs-Eschelon stated that we would be half way there with the EUMI of Y and noted that the new address in Remarks would get errors. Kim asked if it was possible to do both pieces at once. Venessa Heiland-Qwest asked if all CLECs would agree to that. Bonnie Johnson-Eschelon stated that this change could be opposite of the process for a port within. Bonnie asked that all port processes be looked at for consistency. Kim Isaacs-Eschelon noted that that would be the best way to go. Bonnie Johnson-Eschelon asked if Qwest would consider their suggestion. Vanessa Heiland-Qwest said yes. Mark Coyne-Qwest stated that we would look at it internally.

January 17, 2007 Monthly Systems CMP Meeting Discussion: Kim Isaacs-Eschelon presented the CR and stated that Eschelon is looking for a more intuitive process with EUMI=Y. Bonnie Johnson-Eschelon stated that they have had discussions with their Service Manager but this keeps happening. Bonnie stated that the current process is counter intuitive, is difficult to train, and to get compliance from both sides. Bonnie stated that currently, they need to input into IMA the opposite of what they are really asking for. There were no additional comments or questions. This CR is in Presented Status.

- Januaru 8, 2007 Clarification Meeting: ATTENDEES: Kim Isaacs-Eschelon, Laurie Fredricksen-Integra, Peggy Esquibel Reed-Qwest, Denise Martinez-Qwest, Carol McKenzie-Qwest, Anders Ingemarson-Qwest, Tom Freeberg-Qwest, Venessa Heiland-Qwest, Cim Chambers-Qwest, Connee Moffatt-Qwest DISCUSSION: Peggy Esquibel Reed-Qwest reviewed the CRs Title, Description, and Expected Deliverable. Peggy Esquibel Reed-Qwest confirmed that the impact is for Ordering, is an impact for the End User Form, and the LSR Activity of V (conversion as specified). Peggy Esquibel Reed-Qwest also confirmed that this request is for both the IMA GUI and the App-to-App Interface. Peggy Esquibel Reed-Qwest then asked Eschelon if there was any additional information to share. Kim Isaacs-Eschelon stated that this has been a chronic problem since the implementation of EUMI=N. Kim noted that all orders get rejected every time that they there is new personnel. Vanessa Heiland-Qwest stated that reeducation had taken place on December 6th & 7th and asked if there had been a lot of rejects since that time. Kim Isaacs-Eschelon stated that there has been a few. Vanessa Heiland-Qwest asked for the percentage of rejects in error since December 7th. Kim Isaacs-Eschelon stated that there had been 2 more since the retraining and stated that she would check for the percentage. Kim stated that this has been an ongoing issue and feels that every 3 months they are asking their Service Manager to retrain people. Kim asked if Qwest could look at changing the rules in order to make this more intuitive. Vanessa Heiland-Qwest stated that Qwest would look at the request and noted that IMA does perform validations. Peggy Esquibel Reed-Qwest stated that Qwest would look at the request, effort, risks, and benefits. Kim Isaacs-Eschelon stated that this is confusing Vanessa Heiland-Qwest agreed that there is some frustration and stated that Qwest would look at this request. Peggy Esquibel Reed-Qwest asked if there were any additional questions or comments. There were none. Peggy Esquibel Reed-Qwest stated that this CR is on the agenda for presentation at the January 17, 2007 Systems CMP Meeting. Peggy then stated that the Qwest Response would be provided no later then February 20, 2007.

CenturyLink Response

January 30, 2007

RE: SCR122606-01 Change EUMI Field and End User Address Requirements for Port Within Ordering Process #1 to avoid CLEC LSR Submission Errors and Qwest Reject in Errors

Qwest has reviewed the information submitted as part of Change Request SCR122606-01. Based upon research that has been conducted following the Clarification Meeting (held January 8, 2007) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the next Systems CMP Meeting.

At the February Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest Corporation