Archived System CR SCR112603-01X Detail |
| Title: Qwest to identify and rate AT&Ts Special Needs Customers for OS/DA assisted calls. (Cross Over PC112603 1X) | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
|
|
|||||
| SCR112603-01X |
Closed 7/22/2004 |
2325 - 2600 | 15/ | LIDB, DA, UNE-P | |
| Originator: Osborne-Miller, Donna |
| Originator Company Name: AT&T |
| Owner: Winston, Connie |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
|
AT&T would like to invoke the use of the DI and SOE LSOG fields in order to provide OS/DA service to AT&T Special Needs customers. There are two fields that we believe may accomplish this: SOE and DI. The SOE identifies the type of service/equipment associated with the line in LIDB. The DI identifies for LIDB that the end user has a disability that requires special handling for OS/DA calls. We believe that these two fields will provide Qwest TOPS/OSPS centers the ability to recognize such a customer without the customer having to tell the operator of their disability and will rate the assisted call with DDD rates
|
Status History |
| Date | Action | Description |
| 11/26/2003 | CR Submitted | |
| 11/26/2003 | CR Acknowledged | |
| 11/27/2003 | Info Requested from CLEC | Requested AT&T's availability |
| 12/8/2003 | Clarification Meeting Held | |
| 12/11/2003 | Draft Response Issued | |
| 12/11/2003 | Status Changed | Status changed to evaluation |
| 12/17/2003 | Discussed at Monthly CMP Meeting | Discussed at the December Monthly CMP Meeting - See attachment B |
| 12/17/2003 | Additional Information | Changed interface to IMA Common per discussion at Dec Meeting |
| 4/22/2004 | LOE Issued | |
| 4/28/2004 | Status Changed | Status changed to presented |
| 5/20/2004 | Discussed at Monthly CMP Meeting | Discussed at the May Systems CMP Meeting - Please see May Systems Distribution Package, Attachment I |
| 6/10/2004 | Status Changed | Status changed to pending prioritization |
| 7/2/2004 | Status Changed | Status changed to closed CR crossed over to PC112603-1X |
| 7/22/2004 | Discussed at Monthly CMP Meeting | Discussed at the July CMP Systems Meeting - See attachment E of the July Distribution Package |
| 7/22/2004 | Status Changed | Status changed to closed |
Project Meetings |
| 7/22/04 Systems CMP Meeting Donna Osborne-Miller/AT&T said that she understood from the meeting yesterday, that this CR was being crossed over from Systems to Product and Process. Donna stated that she had additional questions from the discussion yesterday associated with the OS/DA questionnaire. Donna wanted to know how they identify a special needs customer via the profile and wanted to know what to do if they acquire a new customer. Connie Winston/Qwest said that she was not familiar with all the rules. Liz Balvin/MCI said that she thought you used the NPA/NXX to designate the special needs customer. Carla Pardee/AT&T stated that she looked at the questionnaire and also had questions. Jill Martain/Qwest stated that we would schedule an adhoc meeting to address AT&T’s questions. 5/20/04 Systems CMP Meeting Peggy Esquibel-Reed/Qwest stated that the LOE for this CR is 2350 to 2600 hours. This action item will be closed. 12/17/03 CMP Systems Meeting Donna Osborne-Miller/AT&T stated that the clarification call was held and presented the CR. Donna said that AT&T would like the operator to stay on the line until the call is completed. Judy Schultz/Qwest said that we may have to split this CR into a System and Product/Process CR. Judy stated that the request to have the operator stay on line until the call is completed would most likely be a process change. Connie Winston stated that the interface needs to change from ‘other’ to IMA Common. Liz Balvin/MCI asked if ‘other’ interface is really the operator platform. Connie Winston/Qwest said that if we set this up it would be IMA. Donna Osborne-Miller/AT&T also want the DDD call rated. Connie Winston/Qwest stated the rate is based on the code given to us. Liz Balvin/MCI said that the rate would be populated on the order via IMA. 12/8/03 Clarification Meeting Attendees: Donna Osborne-Miller - AT&T, Jo Ann Symenec - AT&T, Al Paris - AT&T, David Fane - AT&T, Kim Isaacs - Eschelon, Ann Trees - Qwest, John Gallegos - Qwest, Shonna Pasionek - Qwest, Connee Moffat Review Description of Change AT&T is requesting that Qwest identify and rate AT&Ts Special Needs Customers for OS/DA assisted calls. Discussion Donna Osborne-Miller - AT&T stated that they would like the Operator to stay on the line until the call is completed. Anne Trees - Qwest asked what kind of request is this associated with - IXC, Facility Based, UNE-P. Donna Osborne-Miller - AT&T said that it is UNE-P. John Gallegos/Qwest stated that Qwest understood this request and had no other questions. Identify/Confirm CLECs Expectation AT&T would like to invoke the use of the DI and SOE LSOG fields in order to provide OS/DA service to AT&T Special Needs Customers. Establish Action Plan AT&T will present this CR in the December CMP Systems Meeting.
|
CenturyLink Response |
| Final Response April 22, 2004 RE: SCR112603-01 Qwest to identify and rate AT&T's Special Needs Customers for OS/DA assisted calls Qwest has reviewed the information submitted as part of Change Request (SCR112603-01). Based upon the scope of this CR as agreed to in the Clarification Meeting (held December 8, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 2325 to 2600 hours for this IMA Change Request with no SATE impacts. At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest's further evaluation of this Change Request. This Change Request is an eligible candidate for the IMA 17.0 prioritization vote. Sincerely, Qwest DRAFT RESPONSE December 11, 2003 RE: SCR112603-01 Qwest has reviewed the information submitted as part of AT&T's Change Request SCR112603-01. Based upon research that has been conducted following the Clarification meetings (held November 18 and December 8, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the March Systems CMP Meeting. At the December Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request. Sincerely, Qwest
|
Information Current as of 1/11/2021