Archived System CR SCR112101-2 Detail |
| Title: Eschelon is requesting Qwest to investigate options for modifying the WFA (Work Force Administrator) system to address multiple credits for curcuit outages per trouble report. | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR112101-2 |
Denied 3/15/2002 |
- | 15/ | Unbundled loop, UNE-P, Resale | |
| Originator: Powers, Lynne |
| Originator Company Name: Eschelon |
| Owner: Thompson, Jeff |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
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Qwest currently uses the WFA system for all trouble reporting. It was designed to only handle a single circuit per trouble report. Consequently, credits for circuit outages are limited to a single circuit per trouble report. The CLEC may request individual tickets to ensure credit, as appropriate, for each affected curcuit. Automation of this process within WFA is requested Additional detail regarding this request can be found in Product & Process CR #5579345.
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Status History |
| Date | Action | Description |
| 11/28/2001 | Record Update | Contacted Cheryl McMahon to determine Business Process Representative for clarification meeting. |
| 11/28/2001 | Info Sent to CLEC | Contacted Eschelon to schedule clarification and also sent a copy of the CR to K Stichter. |
| 12/3/2001 | Clarification Meeting Held | Clarification meeting was held. See meeting minutes in project meetings. |
| 1/17/2002 | Discussed at Monthly CMP Meeting | CR # SCR112101-2 discussed at January CMP meeting during 'CRs with Outstanding Action Items' (Attachment E of Distribution Package) |
| 2/7/2002 | Record Update | Received verbal high level OOM from Telecordia -Qwest requested OOM in writing. |
| 2/7/2002 | Status Changed | Status changed to Evaluation |
| 2/14/2002 | Info Requested from CLEC | Contact CLEC to request Clarification Call availbility |
| 2/21/2002 | Discussed at Monthly CMP Meeting | SCR112101-2 and remaining action items discussed at February Systems CMP Meeting; Qwest (Jeff Thompson) indicated that level of effort provided by Telecordia was very high; CLECs requested a formal response to CR |
| 3/15/2002 | Status Changed | Status updated from 'Evaluation' to 'Denied' -- please see Qwest response |
| 3/21/2002 | Discussed at Monthly CMP Meeting | SCR112101-2 discussed March Systems CMP Monthly meeting; please see Systems CMP Distribution Package March CMP - Attachment E; denial of CR presented for discussion at March Systems CMP Monthly meeting; no dissent by attendees |
Project Meetings |
| 3/21/02 CMP Systems meeting Mike Buck/Qwest - As Qwest indicated during discussion of this CR last month, the effort for this CR is large and Qwesst is denying the request. The official response is included in the response section of the change request. 12/3/01 - Clarification Meeting Attendees: Kathy Stichter, Darlene Barber, Lynn Stecklein Adhoc meetings held with Cheryl Mcmahon and Bud Witte The purpose of this meeting was to clarify the above request. Eschelon is requesting Qwest to investigate option for modifying the WFA system to address multiple credits for circuit outages per trouble report. Darlene Barber had not questions regarding the request. She did confirm that WFA is a Telecordia system. Also WFA cannot read the narritive. WFA can only give credit on 1 circuit not multiple circuits. This request is related to a Product and Process CR5579345. The Qwest response confirmed that multiple trouble reports will be accepted on a single repair ticket if all 3 of the following criteria was met: Same exact trouble on each line, same end user location and same customer name for end user. However, Qwest uses WFA for all trouble reporting. It was designed to only handle a single circuit per trouble report. Credits for circuit outages are limited to a signal circuit per trouble report. Kathy also advised this request was for designed services.
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CenturyLink Response |
| The clarification meeting was held on 12/03/01 and the LOE has been determined to be large. ========================================= March 15, 2002 Qwest Response The email below constitutes a deny response for CMP request SCR112101-2 to have WFA-C capable of having multiple circuit troubles entered on a single ticket with all circuits as candidates for credit. Qwest has obtained vendor estimates to have multiple circuits be applied against a single trouble ticket. This effort was estimated at $1-10M by Telcordia. At this time, Qwest does not intend to proceed with this effort for a mechanized solution, but wishes to re-emphasis that three options exist to accomplish the same goal. There are three options available to the CLEC if the CLEC trouble includes multiple circuits. The options are as follows: 1) The RSA will put multiple circuits on a single ticket at the CLEC's request. This is dependent on the number of circuits allowed on a single ticket and must apply to the same customer at the same location reporting the same trouble. It should be noted that the CLEC must stay on the line while the ticket is created. Only the lead circuit will be a candidate for a credit. To obtain credit on each circuit the CLEC must contact their account representative. 2) The RSA will issue a separate ticket per trouble, at the CLEC's request, and each circuit is a candidate for credit. 3) The RSA may create a primary ticket, at the CLEC's request, and fax in the remaining circuits. The RSA will create a separate ticket for each circuit and each circuit will be a candidate for credit. Jon Ecklund
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Information Current as of 1/11/2021