Wholesale: Products & Services

Archived System CR SCR112003-01 Detail

Expected Deliverable:

Print complete circuit ID on the bill .

Status History

Project Meetings

- July 9, 2004 Email Sent to Cbeyond: Tom and Morgan, This email is a follow-up to the email that was sent to you on June 23, 2004. To date, Qwest still has not received any additional questions or comments from Cbeyond regarding the Denial of the 2 Systems CMP CRs specified in the June 23rd email. This leads Qwest to believe that Cbeyond is in agreement to close the 2 CRs. Please advise me no later than July 13, 2004 if you disagree and the CRs should not yet close. If you feel that there open issues, please forward them to me for resolution. If I do not receive your dissent to close, the 2 CRs will be closed on July 14, 2004. Thank you for your attention to this matter. Peggy Esquibel-Reed Qwest CMP CRPM - Systems

- June 23, 2004 Email Sent to Cbeyond: Tom and Morgan, This email is in reference to 2 Systems CMP CRs listed below: SCR112003-01 Correct Circuit ID Field on CRIS Bills SCR112003-04 Bill all UNEs These CRs were being addressed by Stephan Calhoun, whom I understand has left Cbeyond’s employment. These CRs were denied by Qwest in January 2004. Since that time Stephan had asked Qwest for some additional information, which was provided to him. During the April Systems CMP Meeting Stephan stated that he had additional questions for Qwest and would forward them to me for response. Qwest contacted Stephan numerous times in order to obtain his list of questions, with no response from him. At this time, Qwest would like to ask both of you if Cbeyond has additional questions regarding either of these denials. If you do, please forward them to me and we will be happy to address them. If Cbeyond has no additional questions, please advise if you agree that the CRs can be closed. A copy of the CRs are attached for your review. I appreciate your prompt response. Peggy Esquibel-Reed Qwest CMP CRPM - Systems

June 17, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that Qwest has attempted to contact Cbeyond to discuss this CR and have not been successful. Susie Bliss/Qwest stated that Qwest has escalated to Cbeyond’s Service Management Team.

-- May 20, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that we are still trying to contact Cbeyond to get their list of questions.

May 14, 2004 Email Sent to Cbeyond: Good Morning Stephan, Are there additional questions that you would like addressed regarding your CRs mentioned in the emails below? If there are, please forward them to me and we will be glad to research them. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM-Systems

May 3, 2004 Email Sent to Cbeyond: Good Morning Stephan, This email is a follow-up to the discussion that took place at the April Systems CMP Meeting surrounding the CMP CRs listed below: SCR112003-01 Correct Circuit ID Field on CRIS Bills SCR112003-04 Bill all UNEs

During the discussion, you had additional questions regarding the denials for these CRs and it was asked if you could send those questions to me for investigation. I have not received those questions and want to make sure that you have my email address. The email address is Peggy.Esquibel-Reed@qwest.com Upon receipt of your questions; we will investigate and then would like to schedule a meeting with you to talk about these CRs.

Thank you, Peggy Esquibel-Reed Qwest CMP CRPM - Systems

- April 22, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that the additional information for the denial is included in the CR. Connie stated that it is a high level roll-up of the cost, which is the reason for denial. Connie stated that additional text was also included in the denial letters. Stephan Calhoun/Cbeyond stated that they appreciate the additional detail. Liz Balvin/MCI stated that Qwest needs to make sure that when a denial takes place, that the CLECs understand how Qwest came up with economically infeasible. Stephan Calhoun/Cbeyond stated that Qwest’s justification for not needing to provide the circuit ID on EDI bills is that the circuit ID is already on the CSR. Stephan stated that the CSR is not in the EDI format. Stephan stated that Qwest cannot make the justification because it is not in the same format as the bill. Stephan stated that he can see the argument if receives the ASCII bill but the CSR is not available in EDI format. Liz Balvin/MCI stated that she does not understand the concern. Stephan Calhoun/Cbeyond stated that the request is for EDI format. Liz Balvin/MCI stated that CRIS does not have the circuit ID but noted that Qwest does house the information somewhere. Stephan Calhoun/Cbeyond stated that CRIS does have the circuit ID and he would get it if he received ASCII. Connie Winston/Qwest stated that Qwest was asked to provide additional information regarding the cost, which is what this discussion should be, and noted that the billing expert was not asked to join today’s call. Connie stated that a meeting would be scheduled to further discuss this. Liz Balvin/MCI stated that Qwest needs to look alternative solutions for EDI format to satisfy Cbeyonds business need. Stephan Calhoun/Cbeyond stated that this is an EDI format issue vs. an ASCII format issue. Stephan asked why the CSR is updated if it is not part of the bill, it is a separate document. Stephan also asked why the service order systems need changes. Stephan asked that if the circuit IDs are changed in the billing systems, how can Qwest allow the circuit IDs to not match in ordering and billing. Connie Winston/Qwest stated that the ordering system does link to the billing system. Kit Thomte/Qwest asked that Stephan Calhoun (Cbeyond) email his questions to Peggy Esquibel-Reed at Qwest. Stephan Calhoun/Cbeyond agreed to email the questions to Peggy and stated that during yesterday’s meeting, the CLECs were concerned that the Qwest billing systems do not reflect the ordering systems. Stephan stated that there could be a bigger problem that the other CR has uncovered, that the billing circuit ID is different than the circuit ID on the order. Stephan stated that the CLECs cannot audit for that. Connie Winston/Qwest stated that she would catch-up with what the discussion was in yesterday’s meeting. Connie Winston/Qwest stated that the next steps are that Cbeyond will email their questions to Peggy Esquibel-Reed at Qwest, and then a meeting will be scheduled with the Business and IT to discuss SCR112003-01 and SCR112003-04. There were no additional questions or comments. This CR remains open.

April 15, 2004 Email Sent to Cbeyond: Morgan, RE: SCR112003-01 Correct Circuit ID Field on CRIS Bills SCR112003-04 Bill All UNEs

Attached are current copies of your Systems CMP CR’s that contain the additional detail regarding the previous Denial’s. These CR’s will be discussed at the April Systems CMP Meeting if you have questions.

Thank you, Peggy Esquibel-Reed Qwest CMP CRPM - Systems

March 18, 2004 Systems CMP Meeting Discussion: Cbeyond Communications was not present on the conference bridge. Connie Winston/Qwest stated that Qwest is compiling the additional detail requested and would be providing a read-out to Cbeyond.

Peggy Esquibel-Reed/Qwest stated that Qwest believes that we are meeting our obligation to provide a complete bill based on the media options and selections a customer may choose to receive from Qwest. Qwest believes there are instances where we consider the CSR to be a part of the bill. Our access billing thru IABS and the Telcordia guidelines Qwest generally follows (e.g. Telcordia BOS - Billing Output Specifications) describe the CSR as a part of the bill. The Qwest customer may then select to receive the bill only, or to receive the Bill and CSR in the electronic format. The CRIS electronic format for Billmate/ASCII does provide CLECs with a bill and a CSR if requested through the bill profile tool. The EDI electronic format does not provide, at the industry level, CSR record formats to send CSR information. So if this media type is chosen, a customer may sometimes ask for the ASCII format for the CSR information. Peggy Esquibel-Reed/Qwest asked if there were any questions. There were none. Peggy Esquibel-Reed/Qwest stated that the Action Item is now Closed.

February 19, 2004 Systems CMP Meeting Discussion: John Gallegos/Qwest stated that Qwest is working on the additional detail requested in regard to the denial. John stated that the denial letter would be appended to include the additional information. Stephan Calhoun/Cbeyond stated that he needs additional clarity around the cost. Bonnie Johnson/Eschelon stated that Qwest needs to look to see if there are other options for this request. Connie Winston/Qwest stated that Qwest is looking into that as well and stated that Qwest would meet with Cbeyond if there are other options. Stephan Calhoun/Cbeyond asked if Qwest gives thought to meeting regulatory commitments or obligations. Connie Winston/Qwest responded yes, always. Stephan Calhoun/Cbeyond stated that Qwest has stated that the CSR is not part of the bill and asked how Qwest view’s that as meeting their obligation to provide a bill. Bonnie Johnson/Eschelon stated that what is needed is deeper detail of the denial. Stephan Calhoun/Cbeyond asked what the timeframe was for the revised response. Connie Winston/Qwest stated will look to provide it by the end of the next week.

- January Systems CMP Meeting Discussion: Lynn Notarianni/Qwest stated that this CR is in Denied status due to economic infeasibility and noted that there is currently a means to determine the circuit ID. Stephan Calhoun/Cbeyond stated that it is a separate document, a different set of documents. Stephan stated that there is 1 file per sub-account. Lynn Notarianni/Qwest stated that it is understood. Stephan Calhoun/Cbeyond stated that he would like a response on how Qwest justifies that the CSR is part of the bill when it is a separate document. Lynn Notarianni/Qwest stated that Qwest does not consider the CSR to be part of the bill. Lynn stated that part of the denial decision was based on the fact that Qwest already provides the information being requested. Stephan Calhoun/Cbeyond stated that the circuit ID is not on the bill and it is not in the same format. Liz Balvin/MCI stated the request is to expand the field and to not truncate the circuit ID. Liz stated that the CLECs cannot reconcile if the circuit ID truncates. Liz asked how expanding a field could cost $1M to Qwest. Bonnie Johnson/Eschelon stated that this has been discussed as a community and stated that Qwest in many cases sends CLECs to many sources in order to reconcile a bill and stated that it is very difficult. Bonnie stated that the circuit ID for ordering and billing is problematic, it looks different ways in different Qwest systems and it is not consistent. Liz Balvin/MCI stated that the CR is asking to mirror the Western region. Lynn Notarianni/Qwest stated that it is not a mystery that Qwest has 3 billing regions and systems. Lynn stated that the situation is that Qwest does not have all the money in order to do everything in all systems. Lynn stated that the systems are extremely big and coding is very large. Lynn stated that she also questioned the LOE and stated that the effort for this request is really that complex. Lynn stated that the denial is due to the complexity and cost. Lynn stated that Qwest makes improvements where we can but that sometimes the cost cannot be justified. Lynn asked if the CLECs are stating that the information is not currently available in order for them to bill their end user’s. Bonnie Johnson/Eschelon stated that they need to validate their bills to ensure that they are billed correctly. Stephan Calhoun/Cbeyond stated that he wants the bill to have the complete circuit ID. Stephan stated that Qwest suggests that the complexity of expanding a field by 14 bytes is $900K because it is tied to other fields. Stephan stated that he wants Qwest to document what fields are impacted and where the information is found in other systems. Liz Balvin/MCI stated that Qwest’s position is that Qwest currently provides the correct circuit ID and asked if Qwest could change the format on the output record. Judy Schultz/Qwest asked if Liz was asking for a new field. Liz Balvin/MCI stated that Qwest has the full circuit ID, it is sent on the LSR. Liz asked that it be mechanized and put on the CSR. Connie Winston/Qwest stated that Qwest could look to see if there are any other solutions. Becky Quintana/Colorado PUC asked if the cost would decrease once the systems are consolidated. Stephan Calhoun/Cbeyond asked if the CR for the Eastern region would help. Lynn Notarianni/Qwest stated that the effort for that CR is very small, about 40 hours. Lynn Notarianni/Qwest stated that Qwest would take this back and see if there are other options and would provide a read-out at the February CMP Meeting. Stephan Calhoun/Cbeyond stated that he would like to see where Qwest provides the circuit ID. Stephan stated he believes that to be a manual process and would like to see how that it defined. Lynn Notarianni/Qwest stated that Qwest will not provide proprietary information on how the Qwest systems operate but stated that may be able to do a hi-level walk through. Liz Balvin/MCI stated that she would like included how Qwest validates that it is the accurate circuit. Stephan Calhoun/Cbeyond stated that he wants details of the dollar figure. Judy Schultz/Qwest stated that Qwest will provide more information but Qwest will not disclose items such as hourly rates of pay. Donna Osborne-Miller/AT&T stated that they want to know what goes into the LOE, not the actual dollar amounts. Liz Balvin/MCI stated that they need to understand what the programmers would be doing that would cost that much money. Judy Schultz/Qwest stated that the hi-level walk through should answer that question. Bonnie Johnson/Eschelon stated that this had been discussed before and stated that the information should be part of the denial letter. Liz Balvin/MCI stated that Qwest has cut back on resources, has gone from 3 to 2 releases, so Qwest should have more time to accommodate changes. Liz stated that Qwest needs to do a better job in understanding the requests and looking at other options. Judy Schultz/Qwest stated that the CRs are for a specific request and stated that Qwest does look at other alternatives. Judy stated that Qwest needs to understand the CLECs business need. Judy stated that within the CRs, the CLECs need to describe their business need or the problem that needs to be solved, not just a proposed solution. Connie Winston/Qwest stated that maybe the business need question can be incorporated into the Clarification Calls. Lynn Notarianni/Qwest stated that Qwest analysts do look at options and noted that Qwest has in the past asked if options are agreeable. Connie Winston/Qwest agreed and noted the CEMR request for 25-page threshold, as an example. Judy Schultz/Qwest stated that we can all work together; the CLECs can better articulate their need and Qwest can attempt to better understand that need. Bonnie Johnson/Eschelon stated that Cbeyond’s need is in the title of their CR. Stephan Calhoun/Cbeyond stated that the circuit ID is not truncated on the FOC or when dealing with the billing rep’s. Stephan stated that the billing rep’s see the entire circuit ID. Lynn Notarianni/Qwest stated that the billing reps are probably looking at the CSR. Bonnie Johnson/Eschelon stated that Qwest is inconsistent in their systems regarding the format of the circuit ID. Liz Balvin/MCI stated that it causes manual intervention for the CLECs. Bonnie Johnson/Eschelon stated that the circuit ID inconsistency is a global problem. Liz Balvin/MCI stated that this and SCR112003-04 are two denied CRs will not allow the CLECs to reconcile their bills. Stephan Calhoun/Cbeyond asked if these CRs would change from Denied status to Clarification status. Connie Winston/Qwest responded no, not until after clarification, then a determination would be made regarding the CR status. Stephan Calhoun/Cbeyond stated that he would proceed with the escalation process if these CRs drop-off. Judy Schultz/Qwest stated that the CRs would not drop-off. There were no additional comments or questions.

-- January 16, 2004 Email Sent to Morgan Halliday, Cbeyond: Morgan, Attached is a copy of your CMP CRs, SCR112003-01 Correct Circuit ID Field on CRIS Bills and SCR112003-04 Bill all UNEs. Within each document is Qwest's Response. The response is located in the Qwest Response Section of each CR. These CRs will be included in the January 22, 2004 Systems CMP Meeting Distribution Package, Attachment G. If you have questions or comments in regard to these denial's, please send them to me in an email prior to next weeks meeting. This will allow us time to research your questions and provide you with a response, to your questions, at the January CMP Meeting. You can also bring questions or comments forward at that meeting. Thank You, Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

-- December 17, 2003 Systems CMP Meeting Discussion: Tom Hyde/Cbeyond reviewed the CR description and stated that the request is for the Eastern and Central regions to mirror the Western region. Tom stated that he needs the complete circuit number on all bills. Tom noted that currently the circuit numbers are truncated or abbreviated on the bill.

- CLARIFICATION MEETING - December 4, 2003 ATTENDEES: Morgan Halliday/Cbeyond, Tom Hyde/Cbeyond, Steven Calhoun/Cbeyond, Peggy Esquibel-Reed/Qwest, Lynn Stecklein/Qwest, John Gallegos/Qwest, Fred Howard/Qwest, Carl Sear/Qwest, Brenda Kerr/Qwest, Carrie Stirman/Qwest, Jeff Jones/Qwest REVIEW CR DESCRIPTION: Peggy Esquibel-Reed/Qwest reviewed the CR Description: The Central Service Order currently only passes 22 bytes of information for the circuit . This needs to be changed up to 36 bytes on the circuit ID as well as be able to print the 36 bytes of circuit information on the bill. Expected Deliverable is for Qwest to print complete circuit ID on the bill . IMPACTED INTERFACES: Peggy Esquibel-Reed/Qwest confirmed that the Interface to be Wholesale Billing. IMPACTED PRODUCTS: Peggy Esquibel-Reed/Qwest asked to confirm the products of EEL UNE-C and Loop Mux Combo. Morgan Halliday/Cbeyond stated that the request is for All Products where a circuit ID exceeds the current maximum field. ADDITIONAL DISCUSSION: Morgan Halliday/Cbeyond stated that there is no consistency, the circuits can be truncated or abbreviated. Morgan stated that they are not getting a valid circuit ID so they cannot validate mechanically or manually. Morgan stated that they need to be able to view that circuit ID as it appears in Qwest's systems Brenda Kerr/Qwest asked for which bill media this request is for. Carl Sear/Qwest responded that it would be for all bill media. Morgan Halliday/Cbeyond agreed. John Gallegos/Qwest asked to confirm that this request is for all products. Morgan Halliday/Cbeyond stated that some products have a short enough circuit ID that matches the field length. Morgan stated that he is okay for the products to reflect All Products where a circuit ID exceeds the current max field. Steven Calhoun/Cbeyond stated that there is inconsistency between the regions. Carl Sear/Qwest stated that the Western region does not have the same problem. Morgan Halliday/Cbeyond stated that Eastern and Central regions have limited fields. There were no additional questions or comments. ACTION PLAN: Peggy Esquibel-Reed/Qwest stated that this CR would be presented at the December Systems CMP Meeting by Cbeyond.

-- December 1, 2003 Email sent to Cbeyond: Mr. Halliday, Thank you for speaking with me today. This email is to confirm the date and time of the Clarification Meeting to discuss your 4 submitted CMP CR's to Qwest. DATE: Thursday, December 4, 2003 TIME: 1:00 pm MT / 3:00 pm ET CALL IN: 1-877-564-8688 CONFERNECE ID: 8571927 We will discuss the following CR's: SCR112003-01 Correct Circuit ID Field on CRIS Bills SCR112003-02 Identify CRIS sub-accounts by circuit number SCR112003-03 CSR Data on Bill SCR112003-04 Bill All UNEs via IABS Peggy Esquibel-Reed Qwest CMP CRPM -- Systems 303.382.5761

- November 21, 2003 Email Sent to Cbeyond: Morgan, In regard to your CMP Systems CRs, would you please advise me of your availability for the Clarification call to discuss these new CRs. Several options would be great. We would like to schedule 1 call to discuss the 4 systems CMP CRs, would that work for you? If you feel that several calls are needed, please advise which ones we can discuss on the same call. The Systems CRs to be discussed are: SCR112003-01 Correct Circuit ID Field on CRIS Bills SCR112003-02 Identify CRIS sub-accounts by circuit number SCR112003-03 CSR Data on Bill SCR112003-04 Bill All UNEs via IABS Thank you, Peggy Esquibel-Reed Qwest CMP CRPM -- Systems 303.382.5761

CenturyLink Response

April 7, 2004

Morgan Halliday Cbeyond Communications

This letter is in response to CLEC Change Request SCR112003-01, dated 11/20/03; titled: Correct Circuit ID Field on CRIS Bills.

CR Description: The Central Service Order currently only passes 22 bytes of information for the circuit. This needs to be changed up to 36 bytes on the circuit ID as well as be able to print the 36 bytes of circuit information on the bill.

History: A clarification meeting was held on December 4, 2003 with Cbeyond and Qwest representation. At this meeting, Qwest clarified with Cbeyond this request is for all products where circuit ID exceeds the current maximum field. Qwest stated that this is not currently a problem in the Western region (WA, OR), but understand intermittently it can be in Central and Eastern depending on the length of the circuit ID.

Qwest Response: Qwest has completed an analysis for SCR112003-01, Correct Circuit ID Field on CRIS Bills, and has determined that this change is economically not feasible. Qwest currently provides circuit ID on the CSR and the circuit ID can be determined by matching sub-account BTN’s from the bill to the CSR. Through Qwest’s analysis it was determined that the estimate for the initial implementation of this change would be at least $900,000. Qwest believes that to implement such a change to Qwest systems would be cost prohibitive. Therefore, Qwest respectfully denies your request for SCR112003-01, Correct Circuit ID Field on CRIS Bills, due to economic infeasibility.

Requested Supplemental Information: Below is a high level itemization of the $900,000 LOE for this request. The complexity of the change is due to the re-architecting of the three Qwest billing environments. The re-architecting would include the changes necessary for the billing master files to accommodate the increase in Circuit ID length and updates to the service order posting data validation and business rule logic. The final step would be a conversion of the existing accounts to the new format and fields.

Summary of LOE: Billing Systems Changes: $212,645 Billing Service Order Changes: $198,406 Bill Format Changes: $35,802 CSR Updates: $87,286 Architecture: $365,861 TOTAL: $900,000

Sincerely, Qwest

-- January 15, 2004

REVISED RESPONSE

Morgan Halliday Cbeyond Communications

SUBJECT: Change Request Response for SCR112003-01 Correct Circuit ID Field on CRIS Bills

CR Description: The Central Service Order currently only passes 22 bytes of information for the circuit. This needs to be changed up to 36 bytes on the circuit ID as well as be able to print the 36 bytes of circuit information on the bill.

History: A clarification meeting was held on December 4, 2003 with Cbeyond and Qwest representation. At this meeting, Qwest clarified with Cbeyond this request is for all products where circuit ID exceeds the current maximum field. Qwest stated that this is not currently a problem in the Western region (WA, OR), but understand intermittently it can be in Central and Eastern depending on the length of the circuit ID.

Qwest Response: Qwest has completed an analysis for SCR112003-01, Correct Circuit ID Field on CRIS Bills, and has determined that this change is economically not feasible. Qwest currently provides circuit ID on the CSR and the circuit ID can be determined by matching sub-account BTN’s from the bill to the CSR. Through Qwest’s analysis it was determined that the estimate for the initial implementation of this change would be at least $900,000. Qwest believes that to implement such a change to Qwest systems would be cost prohibitive.

Therefore, Qwest respectfully denies your request for SCR112003-01, Correct Circuit ID Field on CRIS Bills, due to economic infeasibility.

Sincerely, Sue Kriebel Manager Process Management - Qwest

CC: Connie Winston Lynn Notarianni Loretta Huff Beth Foster Kit Thomte Judy Schultz

- DRAFT RESPONSE December 10, 2003

RE: SCR112003-01 (Correct Circuit ID Field on CRIS Bills)

Qwest has reviewed the information submitted as part of Change Request SCR112003-01. Based upon research that has been conducted following the Clarification Meeting (held December 4, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the January Systems CMP Meeting.

At the December Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest