Archived System CR SCR111904-01 Detail |
| Title: Request more information on Loss Reports | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR111904-01 |
Denied 1/13/2005 |
- | 1/ | Provisioning | Resale, UNE-P |
| Originator: |
| Originator Company Name: VCI Company |
| Owner: Winston, Connie |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
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VCI would like to request that an RSID be provided on each Line Loss summary sent to VCI so we may see the Company we are losing our Customer to. Also that the date is accurate on the summary. In addition to that I would like to request that Loss Reports are generated real time. VCI has also been receiving a number of duplicate Loss summaries on several notices that are being sent.
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Status History |
| Date | Action | Description |
| 11/19/2004 | CR Submitted | |
| 11/21/2004 | CR Acknowledged | |
| 11/22/2004 | Clarification Meeting Scheduled | |
| 12/3/2004 | Additional Information | Clarification Meeting rescheduled 12/7/04 |
| 12/9/2004 | Additional Information | Clarification meeting rescheduled to 12/14/04 |
| 12/14/2004 | Clarification Meeting Held | |
| 12/15/2004 | Status Changed | Status changed to Presented |
| 12/28/2004 | Discussed at Monthly CMP Meeting | Discussed at the December CMP Systems Meeting - See Attachment B in Distribution Package |
| 1/13/2005 | Status Changed | Status changed to denied |
| 1/19/2005 | Discussed at Monthly CMP Meeting | Discussed at the January CMP Monthly Systems Meeting - See attachment G in Distribution Package |
Project Meetings |
| 1/19/05 CMP Systems Meeting Dusti Bastian/Qwest stated that we worked with VCI Company to validate that the CLECs were receiving real-time notices as well as accurate dates. Dusti stated that we also provided clarification on the cancels that are provided on the Loss Report. Dusti said that Qwest is denying this request to provide RSID information on the Line Loss Summary because Qwest is prohibited from providing customer proprietary information. Jill Martain/Qwest stated that this CR will be closed. 12/15/04 CMP Systems Meeting Amanda Silva/VCI Company reviewed the description of the CR. Amanda said that VCI is requesting that a RSID be provided on each Line Loss summary sent to VCI so they may see the Company they are losing their Customer to. Connie Winston/Qwest stated that we probably can’t accommodate this request due to legal reasons. Jill Martain/Qwest stated that the status of this CR will be changed to presented. 12/14/04 Clarification Call Attendees: Becky Blair - VCI Company, Angela Stewart - Qwest, Dusti Bastian - Qwest, Tom Shuford - Qwest, Greg Wachter - Qwest, Jamal Boudhaouia - Qwest, Lynn Stecklein - Qwest Becky Blair - VCI Company reviewed the description of this CR. She stated that they are requesting that an RSID be provided on each Line Loss summary sent to VCI so we may see the Company we are losing our Customer to. Also that the date is accurate on the summary. In addition to that they would like to request that Loss Reports are generated real time. VCI has also been receiving a number of duplicate Loss summaries on several notices that are being sent. Discussion: Dusti Bastian - Qwest stated that she reviewed the examples that VCI provided. Dusti said that 4 of the examples were cancels and that 00/00/0000 shows for the CVD which is documented for cancels in the PCAT. Dusti said that on one example it was a loss but the wrong PON was used. Dusti also said that if they receive duplicates, they should submit a trouble ticket to the help desk. Dusti asked if VCI was receiving the reports via e-mail and VCI said they were. Dusti stated that they should be receiving in seconds to a few minutes. Dusti asked what the business reason/purpose for submitting this CR. Becky Blair - VCI stated that they need this information to review competitor progress and losses Confirm Areas and Products Impacted The interface is IMA GUI and the products impacted are UNE-P and Resale. (See Product Description check list) Establish Actiion Plan Lynn Stecklein - Qwest asked if VCI would be presenting this CR in the December CMP Systems Meeting. Becky Blair - VCI stated that Amanda Silva - VCI would be presenting the CR in the December CMP Meeting.
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CenturyLink Response |
| January 13, 2005 Becky Blair VCI Company CC: Susie Bliss Jill Martain Dusti Bastian This letter is in response to SCR111904-01, Request more information on Loss Reports. CR Description: VCI would like to request that an RSID be provided on each Line Loss summary sent to VCI so we may see the Company we are losing our Customer to. Also that the date is accurate on the summary. In addition to that I would like to request that Loss Reports are generated real time. VCI has also been receiving a number of duplicate Loss summaries on several notices that are being sent. History: A clarification meeting was held on December 14, 2004 to review this request Qwest Response: Qwest has completed analysis for CR SCR111904-01, Request more information on Loss Reports. As part of the investigation Qwest validated that the CLECs are receiving real-time notices as well as accurate dates. The analysis has been provided to VCI as well as information on where to find clarification on the Cancels that are provided on the Loss Report. As for the issue around Qwest providing the RSID information on the Line Loss Summary, Qwest is prohibited from providing customer proprietary information and is denying this CR due to legal implications. Sincerely, Qwest
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Information Current as of 1/11/2021