Wholesale: Products & Services

Archived System CR SCR111704-01 Detail

Status History

Project Meetings

-- January 18, 2005 Email Sent to VCI: Becky, In response to your email; Qwest respectfully denied this request due to the fact that the requested information is currently being provided to you. As noted in the Clarification Call, the information being requested in SCR111704-01 is currently available and provided to you, in the Completion Report. The Completion Report currently provides the detail that VCI is requesting. If the current report, sent to VCI, needs to be changed regarding where it is being directed or how it is being sent, that can be negotiated. Also, possibly changing from the flat file that VCI receives today to a fax might be more helpful. Your Account Team representative can assist you with any help that you need in reading or interpreting of the report. You can also contact your Account Team if you would like to change delivery of this report. Peggy Esquibel-Reed Qwest CMP CRPM

- January 14, 2005 Email Received from VCI: Hi Peggy, I have had a chance to review the attachment you included in your email, and was very disappointed to learn that Qwest has denied VCI's request for completion notices on paper orders. Myself as well as others here at VCI believe it would be extremely helpful for us to have these notices. I am not sure how to demonstrate to Qwest the importance of these to our business, but any suggestions on anything we can do here to help influence this decision would be greatly appreciated. We thank you for your time. Respectfully, Rebecca Blair Qwest relations VCI Company

January 13, 2005 Email Sent to VCI: Becky, I have attached a current copy of VCI’s CR requesting Paper Order Completion Notice’s. This copy contains the Qwest Response, in the Qwest Response portion of the document. This response will be presented to the CLEC Community at the January 19th Systems CMP Meeting. Peggy Esquibel-Reed Qwest CMP CRPM

- December 15, 2004 Systems CMP Meeting Discussion: Amanda Silva/VCI Company presented the CR and noted that Dusti Bastian (Qwest) had said that the requested information is contained within the Loss & Completion Reports. Amanda asked if the Completion Report generated notices for manual paper orders. Connie Winston/Qwest stated that it does on the behalf of the CLECs. Connie stated that the Loss & Completion Report includes all orders against the CLECs ID; including orders in IMA, IIS, and the Fax Gateway. Amanda Silva/VCI Company thanked Qwest. Jill Martain/Qwest stated that this CR would move to Presented Status.

-- November 30, 2004 Clarification Call Meeting Minutes Attendees: Becky Blair-VCI, Denise Martinez-Qwest, Dusti Bastian-Qwest, Randy Owen-Qwest, Peggy Esquibel Reed-Qwest

Review Requested (Description of) Change: Peggy Esquibel Reed-Qwest stated that the CRs description states that the request is to have Completion Notices, including Date Completed, Telephone Number, and the Address Completed at, sent on all paper orders to verify completion of orders. Nothing is being confirmed at this time.

Obtain the Business Need from the CR Originator: Becky Blair-VCI stated that VCI currently receives an FOC with the due date but does not receive any notification that an order was completed.

Confirmed Impacted Area(s): Peggy Esquibel Reed-Qwest confirmed that the request is for Provisioning.

Confirmed Impacted Interfaces: Peggy Esquibel Reed-Qwest confirmed that the impacted interface is ‘Other’, FAX

Confirmed Impacted Products: See Attached Form for IMA Products. Peggy Esquibel Reed-Qwest confirmed that the request is not product based.

Additional Discussion: Dusti Bastian-Qwest asked VCI if they receive the Loss and Completion daily notices. Becky Blair-VCI responded yes. Dusti Bastian-Qwest stated that the completion report contains the information that VCI is requesting. Becky Blair-VCI asked if Dusti was referring to the Line Loss Report. Dusti Bastian-Qwest stated that there are 2 separate reports, the Loss Report and the Completion Report. Becky Blair-VCI stated that she receives the Loss Report. Dusti Bastian-Qwest stated that VCI also receives the Completion Report. Dusti stated that the Reports are labeled as the ‘Loss Report’ and the ‘Completion Report’. Becky Blair-VCI asked if the completions were on the report. Dusti Bastian-Qwest stated that they are in the Completion Report. Becky Blair-VCI stated that she, herself, does not see the Completion Report and does not want to look in a report. Dusti Bastian-Qwest asked if the request is for individual completion notices for every order. Becky Blair-VCI stated that would like a completion notice like a regular notice that she would get from IMA GUI. Dusti Bastian-Qwest stated that the Completion Report contains the Name, Address, and Completion Date. Becky Blair-VCI stated that she needs the Due Date, TN, and the Name. Beck stated that the notice can be sent via Fax. Becky stated that she needs something that will tell her that the order completed. Dusti Bastian-Qwest asked to confirm that VCI does not want a batch file and asked how soon, after the completion, does VCI need the information. Becky Blair-VCI stated that she would like matched, like in IMA, to confirm that the order was completed. Becky stated that she receives the FOC with the due date but that she cannot check the order for a completion date unless she digs thru the Completion Report. Becky stated that she should not have to do that. Becky stated that a fax would be acceptable. Denise Martinez-Qwest stated that VCI is requesting something similar to IMA and noted that the completions from IMA include the entire S&E, and asked if this request is only for completion date, TN, and address. Becky Blair-VCI responded yes and stated that it can be basic, does not want the S&E information. Dusti Bastian-Qwest asked if VCI was okay with getting the notice the next day. Becky Blair-VCI responded yes. Dusti Bastian-Qwest asked to confirm that VCI is requesting individual notices and not all at once. Becky Blair-VCI stated that Qwest can send in a batch file as long as it is sent to her. Denise Martinez-Qwest asked if VCI would accept via Fax or email. Becky Blair-VCI stated yes, whichever works best for Qwest. There were no additional questions or comments. Peggy Esquibel Reed-Qwest stated that this CR is due for presentation, by VCI, at the December 15, 2004 Systems CMP Meeting.

- November 18, 2004 Email Sent to Beck Blair @ VCI: Becky, Please advise me of your availability for the Clarification Call. If you can provide me with several dates and times, I will get the meeting scheduled and email you with the call logistics. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

CenturyLink Response

January 12, 2005

Becky Blair VCI Company

CC: Connie Winston Randy Owen Jill Martain This letter is in response to CLEC Change Request number SCR111704-01, dated 11/17/2004, titled: Paper Order Completion Notice.

CR Description: Request to have Completion Notices, including Date Completed, Telephone Number, and Address Completed at, sent on all paper orders to verify completion of orders. Nothing is being confirmed at this time.

Expected Deliverables/Proposed Implementation Date (if applicable): Unsure at this time.

History: A clarification meeting was held on Tuesday, November 30, 2004 with VCI and Qwest representation. At this meeting, VCI stated that their request requires completion notifications of all service orders. VCI initially stated that they wanted to receive individual completion notices similar to notifications received via IMA. Later during the meeting, VCI stated they would accept the notifications in a batch format via either email or fax.

Qwest Response: Qwest has completed an analysis for SCR111704-01, Paper Order Completion Notice, and has determined that this change does not provide a reasonable demonstrable business benefit, due to the fact that a Completion Report is currently generated daily with the detail that VCI is requesting.

The Completion Report notifies CLECs of orders completed for their end users. The reports are sent to a single point of contact agreed on by the provider, via a transport medium agreed on by the provider. The Completion Report can currently be sent as a fax, flat file, or via Service Gateway.

Currently, VCI receives Resale and UNE Completion reports in a flat file via SDG/QPID pickup. The Account Team is responsible for helping their assigned CLEC read and interpret the reports, if there are problems in that area.

Qwest is respectfully denying your request for SCR111704-01, Paper Order Completion Notice, due to no demonstrable business benefit.

Sincerely, Qwest