Wholesale: Products & Services

Archived System CR SCR111103-02EX Detail

2. Allow customer to select a four hour "appointment" for trouble reports that require dispatch.

Expected Deliverable:

Currently, the user is queried as to timeframe for ticket submittal, after this enhancement, such delineation will not be required.

Currently, for out of service conditions, the user is provided with a 24-hour period for repair. CEMR will be enhanced to allow the selection of a 4 hour repair window for out of service conditions.

Status History

Project Meetings

Lynn Notarianni/Qwest stated that this CR was walked on last month and was deployed December 15. Lynn stated that we have not seen any problems with the deployment. This CR will be closed.

Lynn Notarianni/Qwest stated that this CR was discussed earlier and will be closed.

11/20/03 CMP Systems Meeting

Lynn Notarianni/Qwest reviewed this CR. Lynn stated that this CR is requesting two items in CEMR; 1) to allow trouble reports to be taken prior to noon on the same day service due date for applicable Non-Dispatchable Features and Enhanced Services and; 2) to allow the customer to select a four hour “appointment” for trouble reports that require dispatch. Lynn stated that the Repair Call Expert (RCE) is a backend system that needs to make changes that we need to bring forward. She noted that retail is providing this enhancement to their systems, and Qwest is very interested in providing this enhancement to their wholesale customers as well. She noted that the LOE for this change was quite small for CEMR, so the team is able to get it into a December Release. Qwest has submitted an exception CR because of CMP timelines associated with the release notification. The exception is requesting to reduce the overall timeline for a change to the CEMR GUI from 28 calendar days to 25 calendar days to be implemented December 15, 2003. The vote will be held on November 24, 2003.Bonnie Johnson/Eschelon asked since we were doing this CEMR release could we get AT&T’s CR (Vendor Meet) in this release. Lynn Notarianni/Qwest said that she did not think so but would take an action item to research further. Lynn Notarianni/Qwest said that the LOE for this request is 50 to 100 hours. Lynn Notarianni/Qwest said that we are also trying to implement Eschelon’s 10-page limitation CR in this Release because it is has a small LOE. Liz Balvin/MCI asked if retail already has the ‘trouble report prior to noon’ implemented. Cathy Garcia/Qwest said that retail would implement in conjunction with wholesale.

11/24/03 Announcement Date: November 26, 2003 Effective Date: Immediately

Notification Category:Change Management Notification Target Audience:CLECs, Resellers

Subject: CMP Exception Request - Vote Disposition

Associated CR # or System Name and Number: QWEST CR# SCR111103-02EX and SCR111303-02EX - Exception requests to reduce the overall timeline for a change to the CEMR GUI from 28 days to 25 days

Pursuant to Sections 16.5 and 17.4.4 of the Qwest Wholesale Change Management Process Document, http://www.qwest.com/wholesale/cmp/whatiscmp.html, this notification announces the disposition of Change Requests SCR111103-02EX and SCR111303-02EX and the results of the vote taken during the adhoc meeting held November 24, 2003.

In this vote, conducted in accordance with Sections 16.4 and 17.0, the participants voted to grant an Exception Request to reduce the overall timeline for a change to the CEMR GUI from 28 calendar days to 25 calendar days by a vote of 7 Yes votes, 0 "No" votes, and 0 "Abstain" votes. Please see the attached tally form and meeting minutes for specific voting results.

If you have any questions, please contact Lynn Stecklein at 303-382-5770 or Lynn.Stecklein@qwest.com.

Sincerely,

Qwest

11/20/03 CMP Systems Meeting

CenturyLink Response

Qwest has reviewed the information submitted as part of Change Request SCR111103-2EX. Based upon the scope of this CR as agreed to in the Clarification Meeting, Qwest is able to provide an estimated Level of Effort (LOE) of 50 to 100 hours for this CEMR Change Request

At the November 20, 2003 Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

Sincerely, Qwest