Wholesale: Products & Services

Archived System CR SCR102803-01 Detail

Expected Deliverables

That Qwest implement MLT testing as a requirement prior to issuance of SOCs. In addition, that these results be made available to CLECs

Status History

Project Meetings

Connie Winston/Qwest stated that we responded to MCI and asked if MCI was ok to close this CR. Liz Balvin/MCI said this CR could be closed.

6/17/04 Systems CMP Meeting

John Gallegos/Qwest stated that Qwest will be providing a written response to MCI. John said that the response was based on the problem description MCI provided. John said that Qwest is implementing a Covad CR in October for MLT and is part of the ownership check. Liz Balvin/MCI stated that she will review the response with MCI personnel and would like to leave this action item open.

5/20/04 Systems CMP Meeting Discussion:

Liz Balvin/MCI stated that she is waiting on a written response on the 12 examples she provided and what sync testing would have done. Liz also would like the conditions to get a positive result when this fails. John Berard/Covad asked if sync test is an option when a CLEC has DSL in those offices. John Gallegos/Qwest sated that this would be available in CEMR.

This CR was discussed earlier in Attachment G. John Berard/Covad asked if there were any CRs submitted for the MLT splitter signature because it would be a useful test. John Gallegos/Qwest stated that he did not think a CR was ever submitted. Liz Balvin/MCI wants the response in writing. This action item remains open.

From: Liz Balvin [mailto:liz.balvin@mci.com] Sent: Thursday, April 29, 2004 9:54 AM To: liz.balvin@mci.com; Stecklein, Lynn Subject: RE: SCR102803-01 Qwest to perform MLT testing

Lynn,

Attached are several examples whereby MCI believes an MLT performed by Qwest would not have resulted in M&R issues. Root cause analysis performed by Qwest may provide guidance to MCI's concerns below "what Qwest plans to do about the failure rates MCI is experiencing as provided for with the initiation of this CR?"

Please provide a written response to the following as well:

Please provide a better description of why this CR was denied by Qwest. MCI must understand what Qwest finds economically infeasible: a) their ability to perform MLT or b) their ability to update IMA and CEMR systems to provide results or c) both.

Thanks,

Liz Balvin

MCI Carrier Management - Qwest Region

Internal Line - V625-7305

External Line - 303-217-7305

Pager (888) 900-7221

Liz.Balvin@mci.com

E-mail sent by Liz Balvin/MCI 4/5/05

Lynn,

MCI is requesting “MLT testing on the data portion of the DSL line or the voice portion of the DSL line”.

When will Qwest have an LOE?, this CR has been open since October of 03.

Thanks,

Liz Balvin

MCI Carrier Management - Qwest Region

Internal Line - V625-7305

External Line - 303-217-7305

Pager (888) 900-7221

Liz.Balvin@mci.com

--Original Message-- From: Stecklein, Lynn [mailto:Lynn.Stecklein@qwest.com] Sent: Monday, April 05, 2004 9:01 AM To: liz.balvin@mci.com Subject: FW: Question on SCR102803-01 Qwest to perform MLT Testing and provide CLEC results for DSL provisioned services Importance: High

Liz,

I am resending this e-mail just to make sure you received it. Can you answer the question below ASAP so that we can move forward with the evaluation of this change request?

Thanks,

Lynn Stecklein

303 382-5770

CRPM Systems

--Original Message-- From: Stecklein, Lynn Sent: Friday, March 12, 2004 12:22 PM To: 'liz.balvin@mci.com' Subject: Question on SCR102803-01 Qwest to perform MLT Testing and provide CLEC results for DSL provisioned services

Hi Liz,

Qwest has been evaluating SCR102803-01 (Qwest to perform MLT Testing and provide CLEC results for DSL provisioned services) and have a question for you. Can you verify whether this CR is requesting MLT testing on the data portion of the DSL line or the voice portion of the DSL line.

Thanks in advance,

Lynn Stecklein

CRPM Systems

303 382-5770

Lynn.Stecklein@qwest.com

11/28/03 CMP Systems Meeting

Liz Balvin/MCI stated that this CR was discussed in the Product/Process Meeting yesterday. John Gallegos/Qwest stated that Qwest is currently evaluating, as there are several MLT CMP CRs open, and will schedule another meeting if necessary. Connie Winston/Qwest stated that we would schedule an adhoc meeting to discuss the MLT Product/Process and Systems CRs

11/10/03 Clarification Call

Attendees: Liz Balvin/MCI, Cliff Daly - MCI, Chad Warner - MCI, John Gallegos - Qwest, Michelle Thacker - Qwest, Deb Roth - Qwest, Bob Hercher - Qwest, Crystal Soderland - Qwest, Kerri Waldner - Qwest, Craig Sullentrop - Qwest, Roseanne Jarman-Koncel - Qwest, Lynn Stecklein - Qwest

Review Description of Change MCI is Qwest currently performs synch testing when provisioning wholesale DSL services. MCI requests the addition of MLT testing prior to the issuance of a service order completion (SOC) notice. In addition, that these results be made available to CLECs. The request is made based MCI’s experiencing a 51% failure rate in a single month (August/03). MTL testing during Qwest provisioning process would reduce the number of trouble tickets necessary to adequately provision DSL services.

Discussion Liz Balvin/MCI said that she thought that the existing CR submitted from Covad was providing the same thing that MCI was requesting but said that she has come to the conclusion that these requests are not the same. Craig Sullentrop/Qwest stated that there is an existing Product/Process CR that was submitted by AT&T that may have some synergies but that request is for UNE-P. Craig said that AT&T does not want the result.

Liz Balvin/MCI said that she marked both the IMA and CEMR interfaces because she was not sure which would be easier.

John Gallegos/Qwest stated that we would look at both interfaces and provide the LOE for both. John also stated that we would prefer CEMR..

Bob Hercher/Qwest asked MCI to verify if they were looking for a new response time and that this was not a FOC.

Liz Balvin/MCI said that they were looking for the MLT Test result.

Confirm Product and Interface Impacted This product associated with this request is UNE-P with Line Splitting and is requesting that Qwest look at CEMR and IMA as the potential interface

Identify/Confirm CLECs Expectation That Qwest implement MLT testing as a requirement prior to issuance of SOCs. In addition, that these results be made available to CLECs.

Establish Action Plan MCI will present this CR in the November CMP Systems Meeting.

CenturyLink Response

Liz Balvin MCI

This letter is in response to CLEC Change Request number SCR102803-01, dated 10/28/03, and titled: Qwest to perform MLT testing and provide CLEC results for DSL provisioned services.

CR Description: Qwest currently performs synch testing when provisioning wholesale DSL services. MCI requests the addition of MLT testing prior to the issuance of a service order completion (SOC) notice. In addition, the request asks that these results be made available to CLECs. The request is made based MCI’s experiencing a 51% failure rate in a single month (August/03). MLT testing during Qwest provisioning process would reduce the number of trouble tickets necessary to adequately provision DSL services.

History: A clarification meeting was held on November 10, 2003 with MCI and Qwest representation. At this meeting, Qwest asked MCI to verify whether they were looking for a new response time and stated that this was not a Firm Order Confirmation (FOC). MCI responded that they were looking for the MLT Test result. Additionally, MCI is requesting that Qwest consider CEMR and IMA as a potential interface for the return of MLT information on the UNE-P with Line Splitting product.

Qwest Response: Qwest has completed an analysis for SCR102803-01, Qwest to perform MLT testing and provide CLEC results for DSL provisioned services, and has determined that this change is economically infeasible.

Currently, MLT is a diagnostic repair test that can be performed by a CLEC via CEMR on a loop connected to a Qwest switch after the loop has been provisioned to the CLEC. MCI is requesting that Qwest perform the MLT test on behalf of the CLEC for every DSL request prior to SOC completion and return the results to the CLEC. MCI also requests that Qwest modify its CEMR and IMA system interfaces to perform this functionality. However, this type of change would require significant and expensive upgrades to Qwest systems. Qwest will be implementing functionality through change requests SCR061303-01 and SCR090503-01, which will provide CLECs the ability to perform an MLT after ownership validation, but earlier in the ordering process. CLECs will have the capability to perform an MLT on converted accounts and receive the test results directly after the LSR ID is sent to the CLEC. This enhanced functionality will give MCI the MLT data requested for the product category specified in this change request.

Qwest does provide the requested functionality around POTS products. Using that model, Qwest has determined that the cost associated with the implementation of the requested new functionality for DSL does not demonstrate a business benefit reciprocal to the associated expense. Specifically, Qwest’s full analysis around the hardware and software required to fulfill this request amounts to, at the very least, $7 million for minimal functionality. To fulfill the request in its entirety would amount to $22.5 million.

Scaled Down Functionality Full Functionality One Capable Test Head in all Cos $6,000,000 All Test Heads Capable in all Cos $21,500,000 OSS Upgrades to Operate & Store Data $1,000,000 $ 1,000,000 TOTALS $7,000,000 $22,500,000

Consequently, Qwest is denying your request for SC102803-01, Qwest to perform MLT testing on behalf of the CLEC and provide CLEC results for DSL provisioned services, as the request is economically infeasible.

Sincerely,

Qwest

DRAFT RESPONSE November 12, 2003 RE: SCR102803-01

Qwest has reviewed the information submitted as part of AT&T's Change Request SCR0102803-01. Based upon research that has been conducted following the Clarification meeting (held November 10, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the November Systems CMP Meeting.

At the November Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest