Wholesale: Products & Services

Archived System CR SCR100903-02 Detail

Currently Qwest billing systems only allow for one Active BAN in the UNE markets per stated. Currently no matter what the BAN is the Qwest system will apply it to the current active BAN. Or the service center will change the BAN to the active BAN.

Expected Deliverable:

McleodUSA would like for the Qwest system to allow multiple active Bans per state. McleodUSA expects the Qwest Flow through system and service centers to honor the BAN number that is sent on the LSR.

Status History

Project Meetings

-- December 30, 2003 Email Sent to Stephanie Prull, Kathy Stichter, Liz Balvin, John Gallegos, Doug Andreen, Kit Thomte: Stephanie, I received your question/concern regarding the denial for SCR100903-02 Allow Multiple BANs per State. The denial is based upon research conducted for multiple BANs per state. Multiple BANs on a per customer base was also researched and the end result turned out to be the same. That end result is that the same system changes would need to be made whether they are for multiple BANs per state or per customer. Changes would also be required to be made to several of the back-end systems. Due to the cost to make all the necessary changes, at least $1 million, the change request was denied due to economic infeasibility. The $1 million-plus cost for the systems changes would be for either changes to allow multiple BANs per state or for changes to allow multiple BANs per state per customer.

Please let me know if you have additional questions.

Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

December 30, 2003 Email Received from Stephanie Prull: Doug, I think there is some confusion on my CR. My CR was to allow multiple Bans per State. My example was if we wanted to be able to have a unique Ban for a very large customer this would allow us to have 2 active bans in the state at the same time.

Please be sure the denial is for the approriate reason. I understand if its still denied but I want to make sure it was evaluated on a multiple ban per state system change. Not a different ban for every customer type situation.

Thanks Stephanie Prull

- December 30, 2003 Email Sent from Doug Andreen (Qwest) to Stephanie Prull, Kathy Stchter, and Liz Balvin: All, During the December CMP Meetings, it was mentioned that there would be an ad-hoc call to further discuss three CRs pertaining to Billing Account Numbers. PC102303-1 requests an increase to 10,000 lines per BAN from thecurrent 2,000, PC111303-1 requests multiple BANs per state per product, and SCR100903-02 requests multiple BANs per state per customer.

After reviewing all three CRs, we at Qwest feel confident that the unique requirements and intent of each CR is well understood. Therefore we do not feel the need to hold an ad-hoc call prior to the January CMP Meetings. The status of the CRs are as follows: PC102303-1 (originated by Eschelon). Qwest is proceeding with the agreed upon 6,000 line solution, with the implementation date to be determined. PC111303-1 (originated by MCI). This CR is still being evaluated and a response will be provided at the January P/P CMP Meeting. SCR100903-02 (originated by McLeodUSA, Stephanie Prull). This CR requesting BANs per customer, remains in Denied status due to economic infeasibility.

If you feel that an ad-hoc call is needed, please advise Peggy or Doug, via email, and a call will be scheduled. Thanks, Doug Andreen Peggy Esquibel Reed

- December 17, 2003 Systems CMP Meeting Discussion: Kit Thomte/Qwest stated that this CR is in Denied Status and that the CR was discussed in the Product/Process CMP Meeting. Kit stated that an ad-hoc meeting would be scheduled to discuss all three CRs. Liz Balvin/MCI asked why this CR was denied when the other CRs for BAN were not. Connie Winston/Qwest stated that this is a fairly significant change to the system. Liz Balvin/MCI stated that she wants the number of BANs expanded and noted that she is ok with 6,000. Liz stated that another CR is asking per product, per state. Lynn Notarianni/Qwest stated that McLeod is request is per customer. Stephanie Prull/Eschelon stated that this CR is the systems side of the Product/Process CR. Kit Thomte/Qwest stated that a meeting would be held for further discussion of the 3 CRs.

- December 12, 2003 Email Sent to Bonnie Johnson/Eschelon: Hi Bonnie, I am attaching a copy of the current report for SCR100903-02 Allow Multiple BANs Per State. This CR is co-sponsored by Eschelon and McLeod. I do not have Stephanie Prull's email address so if you can send her a copy of this email, I would appreciate it. Thanks much. Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

November 20, 2003 Systems CMP Meeting Discussion: Liz Balvin/MCI stated that another CR has been submitted and that this may be a duplicate. Liz stated that the CR is for product, by state. Connie Winston/Qwest stated that we would look at the other CR. Liz Balvin/MCI stated that it is a Product/Process CR.

Clarification Meeting - October 21, 2003 ATTENDEES: Stephanie Prull/McLeodUSA, Brenda Kerr/Qwest, Fred Howard/Qwest, Carl Sear/Qwest, Shonna Pasionek/Qwest, Don Kerschner/Qwest, Deb Roth/Qwest, Mark Heline/Qwest, Kerri Waldner/Qwest, Peggy Esquibel-Reed/Qwest REVIEW CR DESCRIPTION: Peggy Esquibel-Reed/Qwest read the CR description: "Currently Qwest billing systems only allow for one Active BAN in the UNE markets per stated. Currently no matter what the BAN is the Qwest system will apply it to the current active BAN. Or the service center will change the BAN to the active BAN. Expected Deliverable: McleodUSA would like for the Qwest system to allow multiple active Bans per state. McleodUSA expects the Qwest Flow through system and service centers to honor the BAN number that is sent on the LSR." CONFIRM IMPACTED INTERFACE: Peggy Esquibel-Reed/Qwest stated that the CR identified IMA and Wholesale Billing as the potential impacted systems. Peggy stated that the impacted interface placed on the CR is 'Other' until the determination can be made. Stephanie Prull/McLeod stated - that was fine. CONFIRM IMPACTED PRODUCTS: Peggy Esquibel-Reed/Qwest stated that the products noted on the CR are LNP and UNE. Peggy asked Stephanie if that was correct. Stephanie Prull/McLeod stated that other CLECs may want for other products. Peggy asked Stephanie if she would like to change the products to 'All' or if she would like to see what the other CLECs request. Stephanie stated that 'All' would be appropriate. Peggy agreed to change to 'All' products. MEETING DISCUSSION: Carl Sear/Qwest asked if mcLeod has resale accounts, UNE Star. Stephanie Prull/McLeod stated that this CR was targeted for UNE, not UNE Star. Stephanie Prull/McLeod stated that she has internal initiatives that for their very large customers, such as Latter Day Saints or Walgreens, they should have their own BANs so McLeod can monitor their billing. There were no additional comments or questions. ACTION PLAN: Peggy Esquibel-Reed/Qwest stated that McLeod will present this CR at the November Systems CMP Meeting. The call was adjourned.

CenturyLink Response

Stephanie Prull Eschelon

CC: Connie Winston Lynn Notarianni Sue Stott Beth Foster Christy Turton Kit Thomte Judy Schultz

This letter is in response to CLEC Change Request number SCR100903-02, dated 10/09/03, titled: Allow Multiple Bans Per State.

CR Description: 10/29/03 Eschelon and McLeod jointly sponsor this CR

Currently Qwest billing systems only allow for one Active BAN in the UNE markets per state. Currently no matter what the BAN is the Qwest system will apply it to the current active BAN. Or the service center will change the BAN to the active BAN.

Expected Deliverables/Proposed Implementation Date (if applicable): McLeodUSA would like for the Qwest system to allow multiple active Bans per state. McLeodUSA expects the Qwest Flow through system and service centers to honor the BAN number that is sent on the LSR.

History: A clarification meeting was held on October 21, 2003 with McLeodUSA and Qwest representation. At this meeting, Qwest clarified with McLeod that all products would be affected not just LNP and UNE based on the needs of other CLECs. McLeod agreed that the CR should be updated to reflect all products. McLeod also stated that this CR was targeted as an internal initiative that would allow them to better monitor some of their larger clients who do not currently have their own Ban.

Qwest Response: Qwest has completed an analysis for SCR100903-02, Allow Multiple Bans per State, and has determined that this change is economically not feasible. Qwest currently provides active BANs on a state by state basis. Qwest auto-populates these BANs to ensure ordering and billing accuracy. This change would require Qwest to remove this automation, which would require Qwest and CLEC manual intervention. Additionally, several of Qwest’s front and back end systems would require changes in order to remove automation, modify existing accounts to allow the manipulation of BANs. Through Qwest’s analysis it was determined that the estimate for the initial implementation of this change would be at least $1 million. Qwest believes that to implement such a change to Qwest systems would be cost prohibitive.

Qwest is denying your request for SCR100903-02, Allow Multiple Bans per State, due economic infeasibility.

Sincerely, Qwest

- November 5, 2003

DRAFT RESPONSE

November 5, 2003

RE: SCR100903-02 (Allow Multiple BANs Per State)

Qwest has reviewed the information submitted as part of Change Request SCR100903-02. Based upon research that has been conducted following the Clarification Meeting (held October 21, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the next Systems CMP Meeting.

At the November Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest