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Archived System CR SCR100703-01 Detail
 
Title: Provide log information in CEMR for non design tickets as Qwest provides for design tickets
CR Number Current Status
Date 		Level of
Effort 		Interface/
Release No. 		Area
Impacted 		Products
Impacted
SCR100703-01 Completed
10/10/2004 		940 - 1800   5/ Non-Design Products
Originator: Johnson, Bonnie
Originator Company Name: Eschelon
Owner: Winston, Connie
Director:
CR PM: Stecklein, Lynn
Description Of Change
CLECs require complete and timely information for CLEC initiated Qwest repair tickets. When a CLEC opens a ticket for designed services in CEMR, the CLEC is able to obtain and review the log notes (Qwest term is OSSLOG notes) in CEMR real time. However, when a CLEC opens a ticket for non-design services, log notes are not updated real time in CEMR like the designed service tickets. Though Qwest provides minimal information, in CEMR real time, the information provided does not allow a CLEC to appropriately update and status its customer. Instead a CLEC is forced to call Qwest repair to obtain the detailed information required to update the customer. Qwest should provide and the CLEC should be able to view the information in CEMR real time. The updated log notes sometimes take up to 10 to 12 hours to update. A CLECs customer cannot wait 10 to 12 hours for a detailed status on their repair. This is causing delays in the CLECs ability to provide needed information to our customers and causing unnecessary calls to the Qwest repair center.

Status History

Date Action Description
10/7/2003 CR Submitted  
10/8/2003 CR Acknowledged  
10/10/2003 Clarification Meeting Scheduled  
10/13/2003 Clarification Meeting Held  
10/24/2003 Status Changed Status changed to clarification 
11/11/2003 Status Changed Status changed to evaluation 
11/20/2003 Discussed at Monthly CMP Meeting Discussed at the November CMP Meeting - See Attachment B 
1/28/2004 Status Changed Status changed to presented 
1/28/2004 LOE Issued  
2/17/2004 General Meeting Held Additional clarification held 
2/17/2004 Additional Information MCMD Script sent to Eschelon for approval 
8/18/2004 Discussed at Monthly CMP Meeting Discussed at the August CMP Systems Meeting - See Distribution Package - Attachment I 
9/16/2004 Discussed at Monthly CMP Meeting Discussed at the September CMP Meeting - See Distribution Package - Attachment K 
10/10/2004 Status Changed Status Changed to CLEC Test Due to October 10, 2004 Deployment 
10/20/2004 Discussed at Monthly CMP Meeting Discussed at the October CMP Systems Meeting - See attachment G in the Distribution Package 

Project Meetings

11/4/04 CMP Systems Meeting Yes I have Lynn and Eschelon is OK to close.

Have a good day!

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc. Phone612 436-6218 Fax612 436-6318 Cell612 743-6724 bjjohnson@eschelon.com

--Original Message-- From:Stecklein, Lynn [SMTP:Lynn.Stecklein@qwest.com] Sent:Thursday, November 04, 2004 12:24 PM To:Johnson, Bonnie J. Subject: SCR100703-01 Provide log information in CEMR

Hi Bonnie,

During the October CMP Systems Meeting, we discussed SCR100703-01 (Provide log information in CEMR for non-design tickets as Qwest provides for design tickets) that was completed on October 10, 2004.

You stated that you wanted to validate the deployment and would like to close off-line if the CR was implemented successfully.

Have you had an opportunity to validate?

Let me know,

Thanks,

Lynn Stecklein

CRPM - Systems

303 382-5770 << File: SCR100703-01 Provide log information in CEMR.pdf >>

11/4/04 CMP Systems Meeting

Hi Liz,

During the October CMP Systems Meeting, we discussed SCR100703-01 (Provide log information in CEMR for non-design tickets as Qwest provides for design tickets) that was completed on October 10, 2004.

You stated that you wanted to validate the deployment and would like to close off-line if the CR was implemented successfully.

Have you had an opportunity to validate?

Let me know,

Thanks,

Lynn Stecklein

CRPM – Systems

303 382-5770

10/16/04 CMP Systems Meeting

Bonnie Johnson/Eschelon will validate the deployment of this CR and will close off line if validation determines CR implemented successfully.

9/16/04 CMP Systems Meeting

Jill Martain/Qwest stated that this CR will be deployed prior to the next monthly CMP Meeting.

8/18/04 Systems CMP Meeting

Jill Martian/Qwest stated that the targeted date for this CR is October 10, 2004 and that this action item will be closed.

2/27/04 Bonnie Jonhnson/Eschelon stated that this information will work for Eschelon.

2/17/04 E-mail sent to Bonnie Johnson/Eschelon Hi Bonnie, Below is the MCMD script we discussed today associated with SCR100703-01 (Provide log information in CEMR for non-design tickets as Qwest provides for design tickets). Let me know if you think this will meet Eschelon's needs. Thanks, Lynn --Original Message-- From: Jarman-Konkel, Roszan Sent: Tuesday, February 17, 2004 3:57 PM To: Stecklein, Lynn Cc: Anderson, David R; Sewell, Justin; Anderson, Curt C Subject: MCMD - Capture - 2 pages

Greetings All,

The first email only had the first page of the MCMD captured. There was actually 2 pages available. I've taken another capture of both pages as follows:

MCMD DSH MC DAA SUPV GRP EMP CODE PRTR REQ BY

PAGE ARG TTN 0320367 RETURN

STATUS HISTORY REPORT FOR TTN 0320367 02-17-04 0323P

UNIT 01874900

LN- PRA07SALES; CONSULTA TN- 480 4247958

SA- 10245 E VIA LINDA, S

LOC-

THIS TRBL REPORTED 02 TIMES IN 01 DAYS LAST TRBL CLRD- 09-07-02

REC- 02-17-04 0256P COMM- 02-18-04 0200P CAT- CX

TRBL DESC- NDT OOS MED ESCHELON@@RCOM NDT TIC-Y CLBK W/TST RESULTS ADV SARA

kbarton

EC- 858 WP- NWP IST- PDB RTE- 00000858 RSLT- 100 DATE- 02-17-04 TIME- 0305P

REQ DSP PER SARA OPN OUT NEAR DROP DIS FROM CO 10700FT

EC- 858 WP- TST IST- PDB RTE- 00000997 RSLT- 100 DATE- 02-17-04 TIME- 0304P

REQ DSP PER SARA OPN OUT NEAR DROP DIS FROM CO 10700FT

PAGE 1 - MORE

MCMD DSH MC DAA SUPV GRP EMP CODE PRTR REQ BY

PAGE ARG TTN 0320367 RETURN

EC- 858 WP- SCR IST- TST RTE- 00000858 RSLT- DATE- 02-17-04 TIME- 0301P

KRISTA STP 8007202264

EC- 255 WP- NWP IST- PS RTE- 00000990 RSLT- 000 DATE- 02-17-04 TIME- 0259P

WHOLESALE LINE TEST ONLY-PS

EC- 299 WP- NWP IST- PSH RTE- 00000299 RSLT- LU DATE- 02-17-04 TIME- 0257P

760AHSCR N

EC- 666 WP- NWP IST- PSM RTE- 00000000 RSLT- LU DATE- 02-17-04 TIME- 0256P

Thanks,

Rosie

PAGE 2 - END

Thanks,

Roszan

11/20/03 CMP Systems Meeting

Lynn Notarianni/Qwest stated that this CR is in evaluation and that we will provide the LOE in the December Systems CMP Meeting.

10/13/03 Clarification Meeting

Attendees: Bonnie Johnson - Eschelon, Jeff - Eschelon, Kerri Waldner - Qwest, Dan Busetti - Qwest, Craig Suellontrop - Qwest, John Beattie - Qwest

Review Description of Change Bonnie Johnson - Eschelon stated that they are requesting that Qwest Provide log information in CEMR for non-design tickets as Qwest provides for design tickets.

Discussion: Dan Busetti/Qwest stated that on design tickets you can pull the OSSLOG while the ticket is open.

Bonnie Johnson/Eschelon stated that they do.

Dan Busetti/Qwest stated that it is true that you can't look at the log on non-design tickets and asked if there was information that Eschelon is taking out of the log that we are not sending as an event.

Bonnie Johnson/Eschelon said yes and they have to generate a call to get more information

Confirm Areas & Products Impacted This request impacts CEMR and is applicable to non-design tickets and non-design products.

Identify/Confirm CLECs Expectation Provide log information in CEMR for non-design tickets as Qwest provides for design tickets

Establish Action Plan Eschelon will present this CR in the November 20, 2003 Systems CMP Meeting.

CenturyLink Response

REVISED RESPONSE January 27, 2004

RE: SCR100703-01

Qwest has reviewed the information submitted as part of AT&T's Change Request SCR100703-01. Based upon research that has been conducted following the Clarification meeting (held October 13, 2003) Qwest is is able to provide the LOE of 940 to 1800 hours for this CEMR change request.

At the February Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest

DRAFT RESPONSE November 11, 2003 RE: SCR100703-01

Qwest has reviewed the information submitted as part of AT&T's Change Request SCR100703-01. Based upon research that has been conducted following the Clarification meeting (held October 13, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the November Systems CMP Meeting.

At the November Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest

Information Current as of 1/11/2021