Wholesale: Products & Services

Archived System CR SCR100201-1 Detail

Eschelon continues to provide examples of service order errors that Qwest has made when service orders have not been issued by Qwest SDCs as requested on our LSRs. Qwest’s SDCs use the feature called Cutting and Pasting. CFA information is often incorrect on a service order because augments to our co-locations have different naming conventions. For resale and UNE-P, features including but not limited to CFN (Call Forwarding Number) and PIC (Primary Inter-exchange Carrier) are often omitted completely or essential information pertaining to these features is omitted leaving our end user customer without the functionality requested on our LSR. Since there is no ability to proactively identify Qwest service orders prior to DD (detail available on Service Order Completion only) the customer has been negatively impacted by the time the error is detected. Eschelon asks Qwest to provide TRUE flow through for LSRs submitted.

Status History

Project Meetings

10/18/01 CMP meeting. The definition of Flow Through = When the order goes through the Service Order Processor error free without human intervention. Eschelon and Allegiance brought up examples associated with the CFA and Circuit ID's that are missing or not the same as on the LSR that was submitted. C. Winston and T. Jacobs will take the lead on this issue. L. Powers will send examples to Qwest (T. Jacobs) of LSRs that are not true Flow Through. Qwest will research and determine what the problem is. L. Powers will also meet with Ken Olson to review a report that shows per CLEC why some orders do not Flow Through.

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11/01/01 Per Kathy Sticher, examples of Flow Through are now being sent to Kathy Rein in the Mim Center. Susie Wells to contact B. Johnson to forward examples to L. Stecklein.

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To: "Mark T Coyne" cc:"Connie D Winston" , Michael Buck/Mass/USWEST/US@USWEST

Subject:RE: SCR100201-1 Provide "True" Flow Through for UNE-P Resale LSRs

Mark, Here is the response from Bonnie Johnson re: confirmation of what we discussed on our call. Thanks!

- Forwarded by Lynn Stecklein/GROUPWARE/USWEST/US on 02/05/2002 08:27 AM To:Lynn Stecklein , klsticher@eschelon.com, "Johnson, Bonnie J." cc:krolson@qwest.com

Subject:RE: SCR100201-1 Provide "True" Flow Through for UNE-P Resale LSRs

Hi Lynn, You have captured this correctly to my recollection.

Thanks,

Bonnie

--Original Message-- From:Lynn Stecklein [SMTP:lsteckl@qwest.com] Sent:Monday, February 04, 2002 1:38 PM To:klsticher@eschelon.com; bjjohnson@eschelon.com Cc:krolson@qwest.com Subject:SCR100201-1 Provide "True" Flow Through for UNE-P Resale LSRs

Bonnie and Kathy, I want to thank you again for taking the time to clarify SCR100201 with Ken Olson and myself. We both feel that our discussion clarified the intent of this change request.

I am sending this e-mail to summarize the details of our call on February 2. I would appreciate confirmation that I have captured what we discussed accurately and also what we agreed upon going forward.

In November, Eschelon forwarded a spreadsheet of flow through errors for Qwest to research. These errors were supposed to be examples associated with SCR100201-1. Qwest completed this investigation and determined that these examples were not associated with this change request. Eschelon confirmed today that the spreadsheet was not meant to be associated withthis change request. These errors were associated with flow through issues on 1FB, CCMS services. There is a separate effort underway to address these errors.

In SCR100201-1, Eschelon clarified that they were looking for Qwest to provide the definition of "true flow" . In addition, Eschelon would also like Qwest to address the following:

What is the definition of flow through? When is the Manual Handling Indicator used? Is a partial service order created when the Manual Handling indicator is used? What causes the LSR to drop from FTS flow through? If it drops,what portion of the service order is created? Qwest will also provide an updated matrix of LSR's eligible for Flow Through that include exceptions.

Qwest agreed to provide a response to address these questions.Please let me know as soon as possible if we have captured our discussion accurately.

Thanks,

Lynn Stecklein Ken Olson

CenturyLink Response

o:bjjohnson@eschelon.com, klstichter@eschelon.com cc:krolson@qwest.com, Shon Higer/COMPLEX/USWEST/US@USWEST, Michael Buck/Mass/USWEST/US@USWEST

Subject: SCR100201-1 Flow Through Response

On January 31, 2002, Eschelon and Qwest held a conference call to discuss SCR100201-1. Eschelon clarified that the purpose of this change request was to further understand the order flow through process. Eschelon requested that Qwest provide additional information on the following items in order to bring this change request to closure.

What is the definition of flow through?

Any flow through eligible LSR that is processed mechanically, and service orders issued in the SOP without any manual intervention, can be considered as "true" flow through.

When is the Manual Handling Indicator used?

There are some complex scenarios within the boundaries of the flow through eligible matrix that must be manually handled. These more complex scenarios are generally identified by function or type of activity and are product specific. Service managers can answer questions about when it is appropriate to mark a LSR for manual handling.

Is a partial service order created when the Manual Handling indicator is used? What is created on the partial service order?

When manual handling is requested, no portion of a service order is created mechanically so it is important to limit the use of the manual indicator to those appropriate situations.

What causes the LSR to drop from FTS flow through? If it drops, what portion of the service order is created?

The service order error conditions may be caused by LSR input errors or Qwest processing issues associated with service order creation. Qwest automatically creates as much of the service order as possible for ALL products that are listed as exceptions on the attached exception table.

Qwest will also provide an updated matrix of LSR's eligible for Flow Through that include exceptions.

See Attached documents

Once you have had an opportunity to review the above information, let me know if you have any questions. I will schedule a follow up meeting if necessary.