Wholesale: Products & Services

Archived System CR SCR090503-01 Detail

10/29/03 CR Revision - CEMR update to use the most current ownership data to perform ownership checks. The present CEMR ownership check does not take into account very recently completed order activity - orders completed within the last couple of days. Eschelon would like CEMR to take into account recently completed order activity along with its current ownership check.

Status History

Project Meetings

Bonnie Johnson/Eschelon agreed to close this CR.

12/15/04 Systems CMP Meeting

Jill Martain/Qwest stated that this CR was deployed on December 12, 2004 and will remain in CLEC Tes

11/17/04 Systems CMP Meeting

Jill Martain/Qwest stated that this CR will deploy on 12/12/04. There were no questions or comments.

8/18/04 Systems CMP Meeting

Jill Martian/Qwest stated that the targeted date for this CR is December 12, 2004 and that this action item will be closed.

11/20/03 CMP Systems Meeting

Connie Winston/Qwest stated that the CR has been revised and this action item will be closed.

10/16/03 CMP Systems Meeting Bonnie Johnson/Eschelon reviewed this CR and stated that Dan Busetti/Qwest is still evaluating whether this CR can be included in an existing Covad CR. (SCR061303-01 Access to MLT Post Order Placement- Pre Order Completion). Connie Winston/Qwest stated that Qwest is looking at the possible synergies between the two CRs. Connie said that once that determination is made that we may end up requesting Eschelon to withdraw or revise the definition of this CR. Bonnie Johnson/Eschelon noted that she thinks the CEMR User Group will be a wonderful thing. Lynn Stecklein/Qwest will schedule a call based on Dan Busetti’s research to discuss further if necessary. The status of this CR will be changed to Evaluation.

9/26/03 Adhoc Meeting

Introduction of Attendees Bonnie Johnson/Eschelon, Dan Busetti/Qwest, Justin Sewell/Qwest, Lynn Stecklein/Qwest, Cathy Garcia/Qwest

The purpose of this meeting was to request additional clarification from Eschelon regarding this request. Dan Busetti/Qwest asked Eschelon to provide additional detail on what problem they were encountering to prompt this request. Bonnie Johnson/Eschelon stated that their business need is to be able to use CEMR as a means on conversions instead of calling in a ticket. Dan said that the capability is their today, that a ticket can be opened. Bonnie said that they don't get the full CEMR functionality and when they do open up the ticket, the owner is not provided and they end up having to call the ticket in. Bonnie also said that she would be willing to withdraw this CR if they could request the MLT test prior to ownership. Dan said that the MLT portion of Eschelon's request will be fixed with an existing Covad request (SCR061303-01 Access to MLT Post Order Placement - Pre Order Completion). This CR is requesting that Qwest provide access to MLT during the provisioning process. Covad is requesting the access to MLT during Post Order and pre delivery of a loop in order to enable Covad to determine such things as loop length and line condition. This will eliminate unnecessary calls into Qwest and allow for an increase in the quality of the provisioning process for the Wholesale customer. Bonnie asked if Qwest would consider adding the functionality they are requesting on this CR to SCR061303-01without an impact to the Covad LOE. Dan said that he would research Bonnie's request and provide an update in the October CMP Systems meeting.

9/15/03 Clarification Meeting

Introduction of Attendees Bonnie Johnson/ Eschelon, Jeanne Whisenant/Qwest, Dan Busetti/ Qwest

Review Description of Change Eschelon is requesting CEMR updates to allow interaction with Qwest SCR071603-01 titled Virtual Customer Service Record for Resale POTS and UNE-P Services

Confirm Areas and Products Impacted Resale, Unbundled Loop, UNE-P

Identify/Confirm CLECs Expectation Eschelon has communicated to Qwest on several occasions the main roadblock for opening a repair ticket with Qwest in CEMR is "account ownership". If Qwest records do not show the CLEC as the "owner" of the account, the CLEC is unable to use CEMR to open the repair ticket.

Identify any Dependent Systems Change Request Eschelon referenced SCR071603-01 Virtual Customer Service Record for Resale POTS and UNE-P Services.

Establish Action Plan Eschelon will present this CR in the October CMP Meeting Lynn Stecklein/Qwest will schedule an internal meeting to discuss further for those who could not participate in this call. Lynn will contact Bonnie Johnson/Eschelon if there are additional questions.

CenturyLink Response

Qwest has reviewed the information submitted as part of Eschelon's Change Request SCR0090503-01. Based upon research that has been conducted following the Clarification meeting (held September 15, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at theOctober Systems CMP Meeting.

At the October Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest