Wholesale: Products & Services

Archived System CR SCR090418-1 Detail

Status History

Project Meetings

5/15/19 System CMP Meeting Mark Coyne – CenturyLink said this CR was presented in the March meeting related to streamlining the EASE ASR documentation. An Ad hoc call was conducted on April 1, 2019. CenturyLink proposed and it was agreed upon that we implement this change with a 30 day system courtesy notice. The notice was issued on April 4, 2019. There were no CLEC comments so no final notification was required. The CR was moved to CLEC Test on the planned effective date of May 3, 2019. The old system documents have been removed. The rewritten, customer friendly EASE ASR User Guide and EASE ASR Administration Guide are now posted to the EASE web site. Mark asked if there were any objections to moving this CR to Completed. There were none.

4/17/19 System CMP Meeting Mark Coyne – CenturyLink said this CR was presented last month by Letty Walker. The CR is associated with streamlining the EASE ASR documentation. An Ad hoc call was conducted on April 1, 2019 with members of the CLEC community. A system notification was issued on April 4, 2019 to relay the changes to the full customer community. Mark said the formal CLEC comment cycle will end on April 18, 2019 with a planned effective date of May 3, 2019. At that time the EASE ASR system page will be updated to include only the EASE ASR User Guide and EASE ASR Administration Guide. Mark asked if there were any questions. There were none.

FINAL Ad hoc meeting minutes April 1, 2019

SCR022019-1 Rewrite of EASE ASR system documentation

Attendees: Larry Couch – Action Communications Lori Deal – Interstate Telecom Consulting Nancy Taylor – Allstream Kim Isaacs – Allstream Rod Cox – TDS Metrocom Letty Walker – CenturyLink Mark Coyne – CenturyLink Susan Lorence – CenturyLink

Susan Lorence – CenturyLink relayed the purpose for the Ad Hoc call which was to review the proposed changes to the EASE ASR system documentation associated with CenturyLink Change Request SCR022019-1. The CR was presented in the March CMP monthly meeting by Letty Walker – CenturyLink. Susan said we announced in the meeting that we would be having an Ad hoc call and a meeting notice was sent. The Ad hoc call is associated with planned changes to streamline the current production EASE ASR system documents into two documents: the EASE ASR User Guide and the EASE ASR Admin Guide. The intent is to condense the information into a more useable format. Susan said the agenda will be to review the planned change, answer any questions and confirm the associated deliverables.

Letty Walker – CenturyLink said when we went through the ASR system consolidation, there were a number of system guides that were developed for the consolidation, e.g., EASE ASR Info guide, EASE Implementation Guide, EASR ASR Pre-order guide, etc. Letty said that she thought what would be most beneficial to customers is just two documents: a User Guide and an Admin Guide. She said the Online Training would remain available as it is stand alone.

EASE ASR User Guide Letty Walker – CenturyLink said she is putting the ASOG version in the guide. She said that should help identify what is included in the document. Letty then walked through some of the various sections of the EASE ASR User Guide. Some key points included:

• The Table of Contents is interactive so if you click on it, it will take you to that section. • Document Overview - The link to ATIS may change in the future as they are changing their download process. • Sections/Headings – Under a specific Section, the heading will be on the left-hand side with the detailed information provided on the right. • The Guide has been redesigned to fit the EASE screen layout and is sequenced to match the three main tabs in EASE: Order, Preorder and Template. • Each tab provides the examples of screen shots to match this section. • It is more of an intuitive guide that is step driven. • There is more information than has been available in the past.

Letty asked if it made sense how the guide is now laid out.

Kim Isaacs – Allstream said yes it does.

Letty Walker – CenturyLink said she hoped customers will look through the Guide to determine if they have any questions.

EASE ASR Admin Guide Letty Walker – CenturyLink then referred those on the call to the other document available for review and discussion, the EASE ASR Admin Guide. Letty said each company that utilizes EASE has the capability to add, update, remove users through their Admin person. This guide has been redone and is also step-driven to provide more unique information for each company’s EASE Admin person. Letty asked if there were any questions about this guide. There were none.

Susan Lorence – CenturyLink asked those on the call to go to the current EASE System page at https://www.centurylink.com/wholesale/systems/asr.html. She said she wants to review the documents that will be eliminated and replaced with the two documents Letty just reviewed. Under the heading, ASR Guides & Training, the current documents to be removed are:

• EASE ASR Info Guide • EASE Implementation Guidelines • EASE ASR VFO Admin Guide • EASE ASR VFO User Guide • EASE ASR Pre-Order Guide • EASE ASR Training • EASE GUI Overview • EASE Student Guide

Letty Walker – CenturyLink said these documents have all been merged into the EASE ASR User Guide. The two new documents will be available under the ASR Guides & Training.

Kim Isaacs – Allstream asked if the Technical Specifications under the heading ASR Ordering Technical Specifications would be impacted.

Letty Walker – CenturyLink said no, these documents will not be changed.

Kim Isaacs – Allstream asked if CenturyLink would be eliminating the EASE CORA ASR Order Differences that is listed under the FAQ section.

Letty Walker – CenturyLink said yes that will be removed also.

Susan Lorence – CenturyLink then proposed that CenturyLink send a 30 day system courtesy notice that has a timeline that is used for Point release. The notice has a 10 day customer comment review cycle followed 5 days later by a CenturyLink final notice and response to comments if required. Susan asked if that would work for this.

Kim Isaacs – Allstream and Rod Cox – TDS Metrocom both said that would be fine.

Larry Couch – Action Communications said it was fine with them also. They have not been using ASR as frequently.

Susan Lorence – CenturyLink said we will send the system notice out by the end of the week. The meeting minutes will also be distributed as required by CMP. The minutes will be brief covering the main discussion points on the call.

Letty Walker – CenturyLink said she wanted to make sure everyone was aware that in EASE itself, customers can always clink on these guides while they are in the EASE system. The same docs will be available there.

Susan Lorence – CenturyLink asked about the point of when these documents would be updated. Will the expectation be with every release?

Letty Walker – CenturyLink said her view is that these documents will ONLY be changed when there has been a change due to a release or other driver. Otherwise the documents will not be updated with a version number.

Kim Isaacs – Allstream said she tends to agree. Only if there are screen shots or if there is a change associated with the ASOG, then the assumption will be the documents will be updated.

Larry Couch – Action Communications said it was better to keep it simple.

Susan Lorence – CenturyLink said with this in mind, when it is time for an EASE release, if no documentation updates are required, CenturyLink will send a notice identifying that and then will not offer a comment cycle.

Letty Walker – CenturyLink agreed and said she will still create a CMP CR and relay the changes that are included in the release but would not expect a comment cycle if there are no documentation updates.

Susan Lorence – CenturyLink asked if those on the call were all OK with that approach also and if they had any questions.

All those on the call responded with a “yes”. No other questions were identified.

Susan Lorence – CenturyLink said she thought that covered everything and thanked those on the call for attending. The Ad hoc meeting was adjourned at 10:30 AM MT.

3/20/19 System CMP Meeting Letty Walker – CenturyLink presented this new CR associated with streamlining the EASE ASR system documentation. She said there were a lot of documents that were somewhat of a carryover from the ASR system consolidation, including UOM Guide, Pre-Order, General Guide, Training guide. Letty said there was no document that is step driven that is in the sequence of EASE processes that she would consider a full User Guide. She said that she has also revamped the Admin Guide to streamline it. Rather than four or five guides, she is planning for two – a User guide and an Admin guide.

Susan Lorence – CenturyLink said we have an Ad hoc meeting tentatively scheduled for Monday, April 1, 2019, from 10 -11 AM MT to review these planned changes. Susan said once we confirm on today’s call that no one has any problems with the April 1 date, the Ad hoc meeting notice will be sent. The preliminary documents will be posted to the Web site for customers to be able to review ahead of time.

Kim Isaacs – Allstream asked if these documentation updates will address the content of the custom business rules to become more readable.

Letty Walker – CenturyLink said no, this CR does not address the custom business rules. She said this will make EASE system information easier to find, less redundant and more useable.

Susan Lorence – CenturyLink said we wanted to separate these system documentation updates from the Release system changes so the updates would be clear.

Kim Isaacs – Allstream asked if EASE Web based training was impacted.

Letty Walker – CenturyLink said the Web based training is not impacted. It stands on its own.

CenturyLink Response