Archived System CR SCR083007-01 Detail |
| Title: CEMR Edit to Refer Service Order Activity | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR083007-01 |
Completed 1/16/2008 |
125 - 150 | 5/ | Ordering, M & R | NA |
| Originator: Garcia, Cathy R. |
| Originator Company Name: Qwest Corporation |
| Owner: Garcia, Cathy R. |
| Director: |
| CR PM: Esquibel-Reed, Peggy |
| Description Of Change |
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Revised 10/18/2007: Qwest is placing a system edit in CEMR to capture CLEC requests that come through the Qwest repair system in error. The edit will refer the CLEC, when appropriate, to call their wholesale service center when an LSR is applicable. When a request is made to tag the DMARC, CEMR will check for service order activity within the last 30-days. If there has been service order activity within the last 30 days CEMR will allow the user to generate a repair ticket, if no activity, then CEMR will refer the CLEC to the wholesale service center to issue an LSR as required.
--------------------------------------------- Qwest is placing a system edit in CEMR to capture CLEC requests that come through the Qwest repair system in error. The edit will refer, when appropriate, the CLEC to call their wholesale service center when an LSR is applicable.
Repair will check for service order activity within the last 30-days and determine if a ticket or an LSR is required..
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Status History |
| Date | Action | Description |
| 8/30/2007 | CR Submitted | |
| 8/31/2007 | CR Acknowledged | |
| 9/4/2007 | Clarification Meeting Scheduled | |
| 9/6/2007 | Clarification Meeting Held | |
| 9/19/2007 | Discussed at Monthly CMP Meeting | Discussed at the September Systems CMP Monthly Meeting; please see the September Systems CMP Distribution Package, Attachment C |
| 9/20/2007 | Record Update | CR Reviision made to CR Description. |
| 10/8/2007 | Communicator Issued | SYST.10.08.07.F.04963.CEMRNovRel_DraftRel_Notes |
| 10/15/2007 | Communicator Issued | SYST.10.15.07.F.04980.CEMRNovRel_FINALRel_Notes |
| 10/29/2007 | Discussed at Monthly CMP Meeting | Discussed at the October Systems CMP Meeting - See Attachment K in the Distribution Package |
| 11/5/2007 | Status Changed | Status changed to CLEC Test |
| 11/14/2007 | Discussed at Monthly CMP Meeting | Discussed at the November Systems CMP Meeting - See Attachment G in the Distribution Package |
| 12/12/2007 | Discussed at Monthly CMP Meeting | Discussed at the December CMP Monthly Meeting - See Attachment G in the Distribution Package |
| 1/16/2008 | Discussed at Monthly CMP Meeting | Discussed at the January Systems CMP Meeting - See Attachment G in the Distribution Package |
| 1/16/2008 | Status Changed | Status changed to Completed |
Project Meetings |
| January 16, 2008 Sytems CMP Meeting Discussion: Mark Coyne-Qwest stated that this CR was completed on 11/5/07 and that we were looking to close. There were no objections to closure of this CR. December 12, 2007 Systems CMP Meeting Discussion: Susan Lorence-Qwest stated that the targeted implementation date for this CR was 11-5 and remains in CLEC Test. - November 14, 2007 Systems CMP Meeting Disucssion: Susan Lorence-Qwest stated that this CR was implemented on 11/5/07 and that we were looking to close. Kim Isaacs-Eschelon asked that this request remain in CLEC Test for another month.
-- October 17, 2007 Systems CMP Meeting Discussion: Mark Coyne-Qwest reviewed the following change requests and associated implementation dates. SCR083007-07 CEMR Edit to Refer Service Order Activity (originated by Qwest Corporation) - Implementation Date- 11/5/07
- October 17. 2007 Systems CMP Meeting Discussion: Mark Coyne-Qwest stated that the LOE for this request is 125 to 150 hours and is targeted for deployment on November 5, 2007. Mark stated that as far as we know, at this time, this is a pretty solid date. Bonnie Johnson-Eschelon stated that she thought that Qwest was going to update the CRs Description. Peggy Esquibel Reed-Qwest stated that the CR Description was revised. Bonnie Johnson-Eschelon stated that this request is specifically to a limited scenario, for the DMARC only. Kim Isaacs-Eschelon stated that was her understanding as well. Cathy Garcia-Qwest stated that their understanding is correct. Kim Isaacs-Eschelon asked if the information could be added to the CR Description. Bonnie Johnson-Eschelon stated that they are asking because Eschelon will look for something, a CR, and having the information in the title or description makes the search easier. Bonnie stated that currently, it does not really capture it, and would like it to for ease of reference. Bonnie asked the CR be made specific to DMARC in the title or in the description. Bonnie stated that Eschelon relies on the information, a lot. Mark Coyne-Qwest agreed to have the CR revised to include the information.
- October 8, 2007 Excerpt from SYST.10.08.07.F.04963.CEMRNovRelDraftRelNotes: SCR083007-01 CEMR Edit to Refer Service Order Activity Qwest is placing a system edit in CEMR to capture customer requests that come through the Qwest repair system in error. The edit will refer the customer, when appropriate, to call their Wholesale Service Center when an LSR is applicable. When a request is made to tag the DMARC, CEMR will check for service order activity within the last 30 days. If there has been service order activity within the last 30 days, CEMR will allow the user to generate a repair ticket; if no activity, then CEMR will refer the customer to the Wholesale Service Center to issue an LSR as required.
September 19, 2007 Systems CMP Meeting Discussion: Mark Coyne-Qwest stated that this is a new Qwest initiated CR and presented the CRs description. Mark asked Cathy Garcia (Qwest) if she had additional information to share regarding this request. Cathy Garcia-Qwest said no and asked if there were any questions for this CR. Kim Isaacs-Eschelon stated that there is quite a bit of confusion between Qwest repair and the individual CLEC on when an LSR is needed. Kim stated that Qwest repair cannot see what was requested on the LSR; they can only see the service order and if Qwest made an error on that service order, the CLEC should not have to issue an LSR and Qwest should correct the service order. [Comment received from Eschelon: Kim stated that Qwest has told Eschelon that Qwest repair cannot see what was requested on the LSR; they can only see the service order and if Qwest made an error on that service order, the CLEC should not have to issue an LSR and Qwest should correct the service order.] Kim stated that she is afraid that this CR will cause more confusion as to who should correct a Qwest error. Cathy Garcia-Qwest stated that this is specifically for when if they have service order activity and a CLEC contacts repair for example, tagging a DMARC. Cathy stated that there currently is no edit that validate that there is service order activity and with this new edit, service order activity would be looked for. If there is service order activity, there would be a trouble ticket and the service order would get corrected. If there is no service order activity found, an LSR would be requested. Kim Isaacs-Eschelon asked if this would only be for tagging of a DMARC. Cathy Garcia-Qwest stated that the edit would be used for that situation. Kim Isaacs-Eschelon asked if that information could be added to the CRs description. Kim then asked to confirm that repair would check for service order activity within the last 30-days and would then determine if corrections are to be made via a ticket or an LSR. Cathy Garcia-Qwest said yes and asked if that is what Eschelon would like added to the CRs description. Kim Isaacs-Eschelon said yes and stated that they way the CR now reads, this is for when Qwest believes that an LSR is needed. Cathy Garcia-Qwest said okay. Mark Coyne-Qwest stated that the CR would be revised and asked if there were any other questions. There were none.
-- September 6, 2007 Clarification: There is no additional information for this Change Request. This CR will be presented in the September 19, 2007 CMP Meeting.
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CenturyLink Response |
| DRAFT RESPONSE September 26, 2007 RE: SCR083007-01 CEMR Edit to Refer Service Order Activity Qwest has reviewed the information submitted as part of Change Request SCR083007-01. Based upon the scope of this CR, Qwest is able to provide an estimated Level of Effort (LOE) of 125 to 150 hours for this CEMR Change Request. Qwest will review release schedules and development timetables for the scheduling of SCR083007-01. Sincerely, Qwest Corporation
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Information Current as of 1/11/2021