Wholesale: Products & Services

Archived System CR SCR082304-01 Detail

Status History

Project Meetings

Jill Martain/Qwest stated that this CR is being denied for no demonstrable business benefit as the problem has happened only three times in 18 months. Bonnie Johnson/Eschelon asked what process should be followed and if it is documented. Jill Martain/Qwest stated that this happens very infrequently and when it does, it is resolved very quickly. Bonnie Johnson/Eschelon said that they still need to know what process to follow when this occurs as one of the LSRs that had this condition was around a delayed order and they were not receiving statuses. Jill Martain/Qwest stated that she will review the process.

9/16/04 CMP Systems Meeting

Kim Isaacs/Eschelon reviewed the description of the change request. Kim stated that IMA does not have the capability to allow Qwest to correct the status of a LSR when the order is completed in error. Kim said that Eschelon is requesting that Qwest make the necessary system changes and associated process changes that allow Qwest to correct that status of the LSR. Jill Martain/Qwest stated that this CR will move to a Presented status. Bonnie Johnson/Eschelon asked if Qwest had any comments on the above new CRs. Jill Martain/Qwest stated that the clarification calls were recently held and that we were still evaluating the requests.

September 2, 2004 Clarification Meeting Minutes: Attendees: Kim Isaacs-Eschelon, Peggy Esquibel-Reed-Qwest, Randy Owen-Qwest, Conrad Evans-Qwest, Bob Hercher-Qwest, Denise Martinez-Qwest

Peggy Esquibel-Reed-Qwest reviewed the CR Description: IMA does not have the capability to allow Qwest to correct the status of an LSR when Qwest completes the LSR in error. Eschelon is requesting that Qwest make the necessary system changes and develop an associated process that allows Qwest to correct the status of an LSR, that Qwest has completed in error. Currently if Qwest completes an LSR in error, Qwest is unable to correct the status of the LSR in IMA to truly reflect the status of the LSR. When Qwest completes an LSR in error, Qwest can no longer provide the CLEC with the statuses the CLEC requires to manage the LSR through its completion. Eschelon recently experienced this situation on escalation ticket 25535538. Qwest completed the service order and subsequently the LSR in error, when in fact the LSR was not completed because Qwest was unable to provision this request due lack of facilities. After a number of escalation tickets with both the ISC and WSHD and the involvement of Eschelon’s service manager, Qwest told Eschelon that the Qwest completed the service order and the LSR in IMA in error. Qwest also told Eschelon there was no way to change the status in IMA and Qwest would be sending any subsequent responses and details to Eschelon on this held order via the Post Completion Notification Process. Qwest did not care for this scenario when Qwest developed the Post Completion Notification process. When Qwest completes an LSR in error, Qwest should have the ability to change the IMA status of orders Qwest has completed in error so the CLEC will continue receive timely and accurate information about the LSR. This information is required by the CLEC to effectively manage the LSR to completion. The CLEC should not have to manage the request by the Post Completion Notification Process because the completion never occurred. This change request will save CLEC and Qwest valuable resources by minimizing the confusion Qwest causes when Qwest completes the LSR in error. The Expected Deliverable is that Qwest will make the changes in IMA required to allow the ability for Qwest to correct the status of LSR that Qwest completed in error. Peggy Esquibel-Reed-Qwest asked Kim if she had additional information to add. Kim Isaacs-Eschelon stated that there was nothing more to add. Bob Hercher-Qwest asked if this was a chronic problem or if the example provided was the only instance. Kim Isaacs-Eschelon stated that it does not happen very often but noted that it does happen. Peggy Esquibel-Reed-Qwest asked for more information as to the frequency that this occurs. Kim Isaacs-Eschelon stated that she does not have a percentage but stated that it has been reported to her about 3 other times in the last 18-months. Denise Martinez-Qwest asked to clarify if Eschelon is requesting to have a notification sent that notifies that the status was changed from and what it was changed to. Kim Isaacs-Eschelon responded yes and stated that another FOC or jeopardy would also be acceptable. Denise Martinez-Qwest stated currently there are edits that if a completion notice has been sent, no other notice can be sent. Kim Isaacs-Eschelon stated that is exactly where the difficulty is. Denise Martinez-Qwest stated that is why she asked to clarify if Eschelon was requesting a notice that say’s what the status changed from and what it changed to. Denise stated that there are other CLECs that do not want another notice to be sent, after the completion notice. Kim Isaacs-Eschelon stated that with the Post Completion Notification Process, if the order has completed then a feature is then added, Qwest would contact the CLEC via the Post Completion Notice Process. Kim stated that in this instance, the order never completed; that status of complete is in error. Kim stated that Eschelon needs the status to be other than complete; it needs to be the true status. Denise Martinez-Qwest asked if Eschelon is requesting that just the status changes or if Eschelon is also requesting a notice be sent that indicates that the status changed. Kim Isaacs-Eschelon stated that the CLEC would be working with the Wholesale System Help Desk on a ticket and that the ticket would say that they want the status changed back to the real status, so would not need another notice. There were no additional questions or comments.

Confirmed Impacted Interfaces: Peggy Esquibel-Reed asked to confirm that this request is for IMA Common. Kim Isaacs-Eschelon responded yes.

Confirmed Impacted Products: Peggy Esquibel-Reed-Qwest asked to confirm the products that this request is for. Kim Isaacs-Eschelon confirmed the products as noted below: IMA Products - In Scope: (Product Name (Product Number) / Request Type / Activity Type Analog Line Side Port (11) / Req. Type: FB / ACT Type: N, D, V, Z, C DID/PBX Trunk Port Facility (20) / Req. Type: FB / ACT Type: N, D, V, Z Digital Line Side Port (12) / Req. Type: FB / ACT Type: N, D, V, Z, C DS0/Analog Trunk Port (18) / Req. Type: FB / ACT Type: N, D, V, Z, C DS1 Trunk Port (19) / Req. Type: FB / ACT Type: N, D, V, Z, C Enhanced Extended Loop (EEL) (26) / Req. Type: MB / ACT Type: N, D, W, C, T, M Facility Based Directory Listings (FBDL) (14) / Req. Type: JB / ACT Type: N, D, W, C, T Interim Number Portability (INP) (6) / Req. Type: CB / ACT Type: D, V, Z, C Line Sharing/Shared Loop (24) / Req. Type: AB / ACT Type: C Listings Only (13) / Req. Type: HB / ACT Type: R Local Number Portability (LNP) (5) / Req. Type: CB / ACT Type: V, Z Resale - Centrex 21 (9a) / Req. Type: PB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - Centrex Plus & Centron (9) / Req. Type: PB / ACT Type: W, V, C Resale - DID Trunks (16) / Req. Type: KB / ACT Type: N, D, W, V, Z, C, T, M Resale - Frame Relay Service (FRS) (15) / Req. Type: EB / ACT Type: N, D, W, V, C, T, M Resale - ISDN BRI (8) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, M Resale - ISDN PRI Facility (27) / Req. Type: KB / ACT Type: N, D, W, V, C, T, M Resale - ISDN PRI Trunks (28) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T Resale - PBX Trunk Service (10) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - PBX Trunk Service - Designed (20) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, B, M Resale - POTS (1) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - Private Line Transport (PLT) - Non-switched (2) / Req. Type: KB / ACT Type: N, D, W, V, C, T, M Resale - Qwest DSL (21) / Req. Type: EB / ACT Type: D, W, V, Z, C, Y, B Unbundled Distribution Loop (UDL) (23) / Req. Type: AB / ACT Type: N, D, V, C, T, M Unbundled Distribution Loop (UDL)/Local Number Portability (LNP) (23a) / Req. Type: AB / ACT Type: V Unbundled Feeder Loop (UFL) (22) / Req. Type: AB / ACT Type: N, D, C Unbundled Local Loop (4) / Req. Type: AB / ACT Type: N, D, V, C, T, M Unbundled Local Loop Split (41) / Req. Type: UB / ACT Type: N, T Unbundled Local Loop/Local Number Portability (LNP) (42) / Req. Type: BB / ACT Type: V, Z UNE-P/STAR - Centrex 21 (31) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, L, Y, B UNE-P /STAR- Centrex 21 Split (40) / Req. Type: SB / ACT Type: N, T UNE-P/STAR - Centrex Plus and UNE-P - Centron (30) / Req. Type: MB / ACT Type: W, V, C UNE-P - DSS Facility (36) / Req. Type: MB / ACT Type: N, D, W, V, C, T, M UNE-P - DSS Trunks (37) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T UNE-P - ISDN BRI (29) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, M UNE-P - ISDN PRI Facility (32) / Req. Type: MB / ACT Type: N, D, W, V, C, T, M UNE-P - ISDN PRI Trunks (33) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T UNE-P - PBX Trunks (35) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, L, B, M UNE-P - PBX Trunks Split (39) / Req. Type: MB / ACT Type: T UNE-P - PBX/DID Trunks (34) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, M UNE-P/STAR - POTS (25) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, L, Y, B UNE-P - POTS Split (38) / Req. Type: SB / ACT Type: T

IMA Products - Out of Scope: (Product Name (Product Number) / Request Type / Activity Type Resale - PAL (3) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, Y, B

Obtain the Business Need from the CR Originator-What is the problem that needs to be solved: The status of the order needs to reflect the actual status and not show completed, in error.

Establish Action Plan & Resolution Time Frame: CR is due for presentation at the September 16, 2004 Systems CMP Meeting. Qwest will provide the response to the CR in October 2004.

CenturyLink Response

October 12, 2004

Kim Isaacs Eschelon

CC: Connie Winston Randy Owen Jill Martain Peggy Esquibel-Reed

This letter is in response to CLEC Change Request number SCR082304-01, dated 08/23/04, titled: IMA Capability to provide Correct Status of Orders Completed in Error.

CR Description: IMA does not have the capability to allow Qwest to correct the status of an LSR when Qwest completes the LSR in error. Eschelon is requesting that Qwest make the necessary system changes and develop an associated process that allows Qwest to correct the status of an LSR, that Qwest has completed in error. Currently if Qwest completes an LSR in error, Qwest is unable to correct the status of the LSR in IMA to truly reflect the status of the LSR. When Qwest completes an LSR in error, Qwest can no longer provide the CLEC with the statuses the CLEC requires to manage the LSR through it's completion. Eschelon recently experienced this situation on escalation ticket 25535538. Qwest completed the service order and subsequently the LSR in error, when in fact the LSR was not completed because Qwest was unable to provision this request due to lack of facilities. After a number of escalation tickets with both the ISC and WHSD and the involvement of Eschelon's service manager, Qwest told Eschelon that Qwest completed the service order and the LSR in IMA in error. Qwest also told Eschelon there was no way to change the status in IMA and Qwest would be sending any subsequent responses and details to Eschelon on this held order via the Post Completion Notification Process. Qwest did not care for this scenario when Qwest developed the Post Completion Notification process. When Qwest completes an LSR in error, Qwest should have the ability to change the IMA status of orders Qwest has completed in error so the CLEC will continue to receive timely and accurate information about the LSR. This information is required by the CLEC to effectively manage the LSR to completion. This change request will save the CLEC and Qwest valuable resources by minimizing the confusion Qwest causes when Qwest completes the LSR in error.

Expected Deliverables/Proposed Implementation Date (if applicable): Eschelon expects that Qwest will make the changes in IMA required to allow the ability for Qwest to correct the status of the LSR that Qwest completed in error.

History: A clarification meeting was held on Thursday, September 2, 2004 with Eschelon and Qwest representation. At this meeting, Eschelon stated that this request impacts most products with the exception of PAL in IMA Common.

Qwest Response: Qwest has completed an analysis for SCR082304-01, IMA Capability to provide Correct Status of Orders Completed in Error, and has determined that this change does not provide a reasonable demonstrable business benefit, due to the low volumes associated with this problem. Eschelon stated that this problem has only been reported 3 times in the last 18 months. Qwest does not feel that the low volumes substantiate supporting this request.

Additionally, recent Qwest Network initiatives have corrected processes to reduce and/or eliminate completions in error that have previously occurred.

Qwest is denying your request for SCR082304-01, IMA Capability to provide Correct Status of Orders Completed in Error, due to no demonstrable business benefit.

Sincerely,

Qwest