Wholesale: Products & Services

Archived System CR SCR080904-01 Detail

Expected Deliverable:

The IMA GUI Order/Open LSR function will fetch LSRs using the PON, LSR ID or Date Range.

Status History

Project Meetings

October 20, 2004 Systems CMP Meeting Discussion: Michelle Thacker/Qwest stated that this request was analyzed and that the request is being denied for no demonstrable business benefit. Michelle stated that a query can currently be performed with a PON or a date range. Bonnie Johnson/Eschelon stated that Eschelon was keeping a tally and there seems to be a new trend in using this denial reason of no demonstrable business benefit. Bonnie stated that she assumes that Qwest is saying that there is no business benefit to Qwest because Qwest cannot say that there is no benefit to the CLECs; Qwest does not know that.. Bonnie asked how Qwest can claim that there is no business benefit. Bonnie asked what harm it would be in giving the LOE and letting the CRs be prioritized. Bonnie stated that there is a business benefit to the CLECs. Bonnie further stated that Qwest is not aware of the CLECs back-end systems or processes. Bonnie stated that Qwest perceives that there is no benefit but there is and that is why we asked for it. Bonnie stated that in the past Qwest gave the LOE for the change and the CR was prioritized based on the importance to the CLECs. Bonnie stated that Qwest is not in the position to make decisions on if there is a business benefit to the CLECs. Jill Martain/Qwest stated that during the Clarification Call, Qwest asks the originator what their business need is and the benefit to their company and in some cases the response was a nice-to-have and in other situations there were one to three occurrences in an 18-month period, which does question a business benefit. Jill stated that Qwest does use that information to assist in the determination. Susie Bliss/Qwest stated that Qwest sees that the functionality already exists in some of these instances to provide the information and that this request is for a third means to get the same information. Susie stated that Qwest has concerns around using limited funds to provide a third means of doing something. Bonnie Johnson/Eschelon stated that Qwest requires the LSR ID if the CLEC opens a trouble ticket and it is not appropriate that Qwest requires it from the CLEC and but the CLEC cannot require it from Qwest. Bonnie stated that the CLECs prefer LSR ID because the PON can be convoluted due to the version; the LSR ID is always unique. Liz Balvin/Covad asked if the LSR ID was available in IMA GUI. Bonnie Johnson/Eschelon stated that it is on the responses but she wants to pull-up by the LSR ID in the GUI. Liz Balvin/Covad asked if the field was currently available. Connie Winston/Qwest stated that she was not sure if it was. Liz Balvin/Covad asked if Qwest could look at this CR again, now that there has been more discussion, and see if Qwest could deliver the requested functionality. Susie Bliss/Qwest stated that the end result would probably be the same because the question is if Qwest wants to spend limited dollars to provide another way to do this and it is a nice to have. Liz Balvin/Covad stated that is where the CLECs should prioritize. [Comment Received from Covad: Liz Balvin/Covad stated Qwest should provide an LOE such that the CLECs would determine if feasible with prioritization.] Bonnie Johnson/Eschelon stated that the CLECs need to vote on the importance of a CR. [Comment Received from Eschelon: the CLECs should be able to vote on the importance of a CR that is the reason we prioritize. If a CLEC sees no business benefit for them or Qwest sees no business benefit they can vote the CR low.] Liz Balvin/Covad stated that if the field is available it could be a minimal effort. Bonnie Johnson/Eschelon stated that a lot of the CRs are just a nice to have for the CLECs. Susie Bliss/Qwest agreed and stated that they were accepted when Qwest had unlimited funds but it is now a different telecommunications world and our funds are now limited. [Comment Received from Eschelon: Qwest’s funds are now limited] Bonnie Johnson/Eschelon asked if Qwest’s position has now changed. Susie Bliss/Qwest responded yes. Becky Quintana/COPUC asked what the harm was if Qwest allows a vote and implemented the request. Becky asked if the denial reason was one of the reasons that are in the Process Document. [Comment Received from Eschelon: Becky Quintana/COPUC asked what the harm was if Qwest gave the CR an LOE and allowed the CR to be prioritized Becky asked if the denial reason was one of the reasons that are in the Process Document.] Bonnie Johnson/Eschelon stated that it is. Liz Balvin/Covad stated that Qwest is interpreting their business need. [Comment Received from Covad: to be clear, it is truly Qwest interpretation of the business benefit.] Susie Bliss/Qwest stated that the harm is in using the available limited funds in implementing the nice to haves. Susie asked the CLECs if they felt that Qwest was required to implement those items. Becky Quintana/COPUC stated that if the CLECs vote them in, they are important to them. Bonnie Johnson/Eschelon stated that prioritization is based on importance. Bonnie Johnson/Eschelon stated that she is concerned that CRs are now going to be denied because Qwest says there is no business benefit. Sharon Van Meter/AT&T stated that she does not remember this denial reason on the Systems side because of prioritization and that the CLECs decide where the money is to be used, by voting. Susie Bliss/Qwest stated that a query can currently be performed with a PON or a date range and Eschelon is now requesting to query by LSR ID, which is a third way to perform a query. Liz Balvin/Covad stated that this has come full circle because Qwest cannot do anything without the LSR ID. Susie Bliss/Qwest stated that she would take the comments and look at it again but noted that she did not see a different outcome. Bonnie Johnson/Eschelon stated that she would like this CR revisited to see if it could go forward.

- September 16, 2004 Systems CMP Meeting Discussion: Kim Isaacs/Eschelon reviewed the CR description. Kim stated that Eschelon is requesting to be able to query by LSR ID in addition to the current process of PON and Date ranges. Jill Martain/Qwest stated that this CR will move to Presented.

- August 23, 2004 Clarification Call: Introduction of Attendees: Kim Isaacs, Eschelon Jennifer Arnold, TDS Metrocom USLink Stephanie Prull, Eschelon Emily Baird, Popp Comm Peggy Esquibel-Reed, Qwest Michelle Thacker, Qwest Angela Stewart, Qwest Denise Martinez, Qwest Conrad Evans, Qwest

Review Requested (Description of) Change: Peggy Esquibel-Reed, Qwest reviewed the CR Description and Expected Deliverable. Peggy asked Eschelon if they had additional information to share. Kim Isaacs, Eschelon stated no. Peggy Esquibel-Reed, Qwest asked what questions Qwest had for Eschelon. Michelle Thacker, Qwest asked if Eschelon wanted to pull the LSR to view it or to supp it. Kim Isaacs, Eschelon responded both and stated that she wants to see the LSR ID. There were no additional questions or comments.

Confirmed Impacted Interfaces: Peggy Esquibel-Reed, Qwest confirmed that the impact was to GUI only.

Confirmed Impacted Products: Peggy Esquibel-Reed, Qwest asked to confirm the products of Centrex, LNP, Resale, UBL, UNE Loop, UNE-P, and EEL. Kim Isaacs, Eschelon stated that this request is for All IMA GUI Products.

Establish Action Plan & Resolution Time Frame: Peggy Esquibel-Reed, Qwest stated that this CR is due for presentation at the September 16, 2004 Systems CMP Meeting.

August 12, 2004 Email Sent to Eschelon: Kim, I have scheduled the Clarification Call for these 2 CR's. We will utilize the one call to discuss both CRs. Call details are as follows: DATE: Monday, August 23, 2004 TIME: 2:00 p.m. MT CALL IN: 1-877-564-8688, 8571927

Have a great day! Peggy Esquibel-Reed Qwest CMP CRPM - Systems

- August 10, 2004 Email Received from Eschelon: Hi Peggy, I am available: Friday 8-20-04 from 12:00 - 2:00 MT, Monday 8-23-04 from 2:00 - 3:00 MT, Tuesday 8-24-04 from 9:00 - 12:00 MT Please let me know if any of these dates works for you. Thank and have a great afternoon. Kim Isaacs ILEC Relations Process Specialist kdisaacs@eschelon.com Eschelon Telcom Inc

-- August 10, 2004 Email Sent to Kim Isaacs, Eschelon: Hi Kim, Please advise me of your availability for the Clarification calls for the CRs of: SCR080904-01 Query by LSR ID in IMA GUI Order/Open LSR SCR080904-02 Provide All FOC Responses in IMA GUI LSR Notice Inquiry I will then get the call scheduled and provide you with call details. If you would provide several options, that would be great. Thanks much, Peggy Esquibel-Reed Qwest CMP CRPM - Systems

CenturyLink Response

October 13, 2004

Kim Isaacs Eschelon

CC: Connie Winston Randy Owen Jill Martain This letter is in response to CLEC Change Request number SCR080904-01, dated 08/9/04, titled: Query by LSR ID in IMA GUI Order/Open.

CR Description: Eschelon is requesting that Qwest allow the ability to open LSRs in the IMA GUI by using the LSR ID. Currently in the IMA GUI/Order/Open LSR function CLECs can submit a query using the PON or date range only. This request would allow a CLEC the additional option of using the LSR ID to fetch an LSR. The ability to query LSRs by PON, Date Range or LSR ID would further streamline the Open LSR function and provide a time saving tool to the CLECs.

Expected Deliverables/Proposed Implementation Date (if applicable): The IMA GUI Order/Open LSR function will fetch LSRs using the PON, LSR ID or Date Range.

History: A clarification meeting was held on Monday, August 23, 2004 with Eschelon and Qwest representation. At this meeting, Eschelon stated that this request impacts the products of Centrex, LNP, Resale, UBL, UNE Loop, UNE-P, and EEL. This requested change is for only the IMA GUI.

Qwest Response: Qwest has completed an analysis for SCR080904-01, Query by LSR ID in IMA GUI Order/Open, and has determined that this change does not provide a reasonable demonstrable business benefit. Qwest currently provides the functionality to query an LSR utilizing the Purchase Order Number or by Date Range. This CR is requesting a third means for the CLECs to perform an LSR Query.

Qwest is denying your request for SCR080904-01, Query by LSR ID in IMA GUI Order/Open, due to no demonstrable business benefit.

Sincerely, Qwest