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Archived System CR SCR080702-01 Detail

Expected Deliverable:

Updated CEMR application, ASAP.

Status History

Project Meetings

- October 17, 2002 Systems CMP Meeting Discussion: Michael Buck/Qwest stated that the patch was deployed and there were no issues from Desktop Media. Unless anyone has any objection, we will update this to completed status. Liz Balvin/WorldCom stated that CEMR was ready to accept RSID, UNE-P would expect ZCID. Dan Busetti/Qwest stated that CEMR will accept RSID and ZCID. The trouble was in a downstream system, which was fixed. ZCID is now populated correctly. Liz Balvin/WorldCom asked if a patch was done. Dan Busetti/Qwest stated that in the downstream system we did put a fix in place. Liz Balvin/WorldCom asked when that happened. Dan Busetti/Qwest stated September 27th and that there was one put in earlier. Jeff Thompson/Qwest stated that he was not sure how WorldCom would have an issue here. Liz Balvin/WorldCom stated that she went to IMA training and it was mentioned that this was a problem. Jeff Thompson/Qwest stated that that issue has been addressed and that this has been working. Liz Balvin/WorldCom asked if there are any unique nuances for UNE-P when submit trouble tickets? Dan Busetti/Qwest stated that they are to be sent in as normal, the same way you send everything else. Dan Busetti/Qwest stated that he would make sure the training folks understand that there are no issues.

September 19, 2002 Systems CMP Meeting Discussion: Michael Buck/Qwest stated that Qwest implemented a bug fix, another bug fix is in process and the permanent fix will be implemented on September 27, 2002. Dan Busetti/Qwest stated that the bug fix is for marking the difference of line splitting and line sharing. The bug fix in progress is for a functionality issue with the line share flow. Bonnie Johnson/Eschelon asked if this request is specifically for line splitting and line sharing. Dan Busetti/Qwest responded, yes. Michael Buck/Qwest stated that the status is now Development and on 9/27 can change to CLEC Test or can work off-line with Desktop Media to close this CR. There was no dissent, from the CLECs, to working off-line for CR closure.

September 6, 2002 Emailed investigation results for the TN examples to Corey Hauer: Hi Corey -- Here are the investigation results for the TN examples that you provided. I will add the information onto your CR prior to the September Systems CMP Meeting. Please let me know if you have questions/comments. 507-645-7953 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-334-1504 does ask about line splitting, can't open ticket on voice CEMR now ok. 507-377-2062 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-373-8293 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-373-6583 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-373-6449 does ask about line splitting, can't open ticket on voice CEMR now ok. 507-334-8379 doesn't ask about line splitting, ownership error on features Not resold or Line Share/Line Split. 507-334-9499 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-664-9543 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-663-7808 doesn't ask about line splitting Correction was made to the line record, CEMR now ok. 507-645-0487 doesn't ask about line splitting Correction was made to the line record, CEMR now ok.

August 14, 2002: Peggy Esquibel-Reed/Qwest forwarded Corey's examples to those in attendance on the Clarification Call.

August 14, 2002 Email from Corey Hauer/Desktop Media to Peggy Esquibel-Reed/Qwest: Hello Peggy, Thanks for scheduling the call today for this CR. Here are the numbers we discussed that have line splitting: 507-645-7953 doesn't ask about line splitting 507-334-1504 does ask about line splitting, can't open ticket on voice 507-377-2062 doesn't ask about line splitting 507-373-8293 doesn't ask about line splitting 507-373-6583 doesn't ask about line splitting 507-373-6449 does ask about line splitting, can't open ticket on voice 507-334-8379 doesn't ask about line splitting, ownership error on features 507-334-9499 doesn't ask about line splitting 507-664-9543 doesn't ask about line splitting 507-663-7808 doesn't ask about line splitting 507-645-0487 doesn't ask about line splitting I hope that is helpful. Please let me know if you need additional information. Corey Hauer Desktop Media 507-373-2155x107

August 14, 2002 Clarification Meeting - Attendees: Corey Hauer/Desktop Media, Denise/Desktop Media, Dan Busetti/Qwest, Cathy Garcia/Qwest, Roszan Jarman-Konkel/Qwest, Peggy Esquibel-Reed/Qwest Peggy Esquibel-Reed/Qwest stated the purpose of this call was for Qwest to ask questions of Desktop Media to ensure that Qwest fully understands the request. Peggy Esquibel-Reed confirmed with Desktop Media that the CR was for any UNE-P product and reviewed the CR description. Corey Hauer/Desktop Media - feature verification is not working for any UNE-P accounts. Get ownership error's and trouble tickets do not work when there is line splitting because the ZCID is not utilized. Dan Busetti/Qwest - Are you having problems opening trouble tickets? Corey Hauer/Destop Media - Yes, for line splitting with UNE-P. CEMR looks and evaluates if they own the POTS account. CEMR can't find that they do and an error is received. Dan Busetti/Qwest - asked for examples of 4 or 5 TNs and asked what type of error that Desktop Media was getting. Denise/Desktop Media - When they call AMSC, they also get the same error message. Dan Busetti/Qwest - Do you receive the error message when own voice & data portions? Corey Hauer/Desktop Media - Yes. CEMR does not accommodate ZCID, only RSID. Corey Hauer/Desktop Media - provided some TN's on the call: 507.663.9088, 507.377.2929, 507.373.2678, 507.373.3929. Some were CEMR issues, some were not. Dan Busetti/Qwest - asked for examples in order to do root cause on them. Corey Hauer/Desktop Media - Nothing works for feature verification and problems with the opening of trouble tickets when there is line splitting on the account. Corey agreed to email examples to Peggy Esquibel-Reed/Qwest today. Dan Busetti/Qwest - he has examples for the feature verification issue.

CenturyLink Response

September 9, 2002

RE: SCR080702-01 (Update CEMR to use ZCID in addition to RSID)

Qwest has reviewed the information submitted as part of Change Request SCR080702-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held August 14, 2002), Qwest has investigated this request. As a result of information received during the Clarification Call and investigation of ticket numbers 6027057 and 6019935, Qwest has: - Established an interim solution on August 20, 2002. - Discovered a bug which was fixed on September 4, 2002. - Targeted implementation of the permanent fix on September 27, 2002.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

Sincerely, Qwest