Archived System CR SCR070202-1X Detail |
| Title: Time & Material Repair Charges invoice process. (Crossover CR PC070202 1X) | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR070202-1X |
Closed 1/10/2003 |
1500 - 2000 | 15/ | Centrex, Unbundled Loop, UNE | |
| Originator: Stichter, Kathy |
| Originator Company Name: Eschelon |
| Owner: Notarianni, Lynn |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
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Currently Qwest leaves a "Time and Materials Invoice" with its retail customers during a repair visit when the trouble was not found in the Qwest network. Qwest does not supply anything to CLECs. This "Invoice" would assist Eschelon in reconcilling its bill. Eschelon asks Qwest to develop, document and train an adhered to process to supply CLECs with this same "Invoice" or something similar, with the same detail, that will state the charges that Qwest plans to bill at the time of the repair visit. The "Invoice" should contain the Qwest repair ticket number, the number or circuit ID which was reported in trouble, the customer's name and address, the Qwest technicians name and telephone number, the date, the USOCs that Qwest will bill and the quantity of each USOC.
Additional Information:
A process to supply CLECs with an "Invoice" of repair charges at the time of the repair visit.
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Status History |
| Date | Action | Description |
| 7/2/2002 | CR Submitted | |
| 7/2/2002 | CR Acknowledged | CR acknowledged by P/P Manager |
| 7/3/2002 | CR Posted to Web | |
| 7/9/2002 | Clarification Meeting Scheduled | Eschelon contacted to set up clarification call for 7/10/02 at 2:00 PM MDT |
| 7/10/2002 | Clarification Meeting Held | |
| 7/12/2002 | CLEC Provided Information | Clarification meeting minutes sent to Eschelon |
| 7/17/2002 | Status Changed | Status changed to clarification |
| 8/14/2002 | Draft Response Issued | Issued draft response to Kathy Stichter with Eschelon |
| 8/19/2002 | Communicator Issued | Issued mailout notification CMPR.08.19.02.F01317.CMP_CR_Mtg to CLECs confirming the Synergy Meeting for Multiple Trouble Ticket and Billing CRs scheduled Aug 27 2:00pm |
| 8/21/2002 | Discussed at Monthly CMP Meeting | CMP Meeting Qwest presented its draft response dated 8/13/02 |
| 8/21/2002 | Status Changed | Status changed to evaluation and will be discussed at the Synergy meeting Aug 27th |
| 8/27/2002 | General Meeting Held | CR included in the Synergy Meeting for Multiple Trouble Tickets & Billing CRs. See Meeting Notes in Attach O, Sept CMP Package. |
| 8/28/2002 | Additional Information | Crossover CR issued from PC070202-1X |
| 9/6/2002 | Additional Information | Additional clarification call scheduled with Eschelon on 9/12/02 |
| 9/11/2002 | Record Update | Interface changed to 'Other" |
| 9/12/2002 | Clarification Meeting Held | See Project Meetings Section for Meeting Minutes. |
| 9/19/2002 | Discussed at Monthly CMP Meeting | SCR070202-1X discussed at September Systems CMP Monthly meeting; please see Systems CMP Distribution Package September CMP -- Attachment E |
| 1/10/2003 | Status Changed | Status changed from evaluation to presented |
| 1/17/2003 | Discussed at Monthly CMP Meeting | SCR070202-1X discussed at January Systems CMP Monthly meeting; please see Systems CMP Distribution Package January CMP -- Attachment I |
| 1/17/2003 | Status Changed | Status changed to development |
| 3/4/2003 | Info Received From CLEC | Per Kathy Stichter ok to revise description of change (See project meeting section) |
| 3/6/2003 | CLEC Requested Info | Contacted Eschelon re: web tool instead of e-mail (See Project Meetings) |
| 4/29/2003 | CR has been crossover to Product and Process - See project meeting minutes | |
| 5/1/2003 | Status Changed | Status changed to closed |
Project Meetings |
| 3/24/03 - Kathy Stichter agreed to the development of a web tool. This CR will crossover to Product and Process. 3/17/03 - Meeting held to discuss Eschelon's concerns. Eschelon would not have to apply for another Digital Certificate and could existing. The ticket information would be provided on a daily basis. Lynn Stecklein/Qwest will contact Kathy Stichter on 3/24/03 when she returns from vacation and provide status and update on Eschelon's concerns and questions. 3/6/03 - Contacted Kathy Stichter/Eschelon regarding Qwest developing a Web Tool to provide this information stead of sending the ticket information via e-mail. Kathy raised three concerns: 1. Don't want to have to apply for another Digital Certificate and asked if they could use there existing certificate. 2. Eschelon would have to look at tickets pro-actively. 3. How often would web be updated with ticket information. Kathy also indicated she would be on vacation until March 24, 2003 and would not be able to provide an answer until that time. 3/3/03 - Talked with Kathy Stichter/Eschelon regarding the description of change. Per Kathy ok to revise the description to remove any reference that Qwest will provide the cost or the total cost of each USOC.. Eschelon agreed that they will identify the rates and total cost associated with each USOC. 1/16/03 CMP Systems Meeting Dan Busetti/Qwest stated that this Change Request is in design. Dan stated that we are providing an updated LOE but it is still not scheduled. Kathy Stichter/Eschelon asked if we would have the implementation date in the February Systems CMP Meeting. Connie Winston/Qwest said that we could work towards that. Kit Thomte/Qwest said that this action item would remain open. Additional Clarification Meeting / Conference Call Time/Date: 11:00 a.m. (MDT) / Thursday, September 12, 2002 Place: TEL 877.564.8688 Conference Call-In No.: CODE: 8571927 CR No.: CLEC Change Request SCR070202-1X "Time & Material Repair Charges invoice process" Introduction of Attendees: Kathy Stichter, Eschelon, ILEC Relations Manager Dan Busetti, Qwest, Lead IT Analyst Craig Suellentrop, Qwest, 271 Network Technical Regulatory Roszan Jarman-Konkel, Qwest, Lead QA Engineer Justin Sewell, Qwest, Software Development Engineer Peggy Esquibel-Reed, Qwest, CRPM Meeting Purpose: This CR was crossed over from a Product & Process CR. Additional clarification is needed form a systems perspective. Review Requested (Description of) Change: Kathy Stichter/Eschelon stated that when Qwest goes out for repair for a Retail customer, there is a Time & Material invoice left with the customer to advise what will be billed. They leave an RG25-0015; she has a copy of one that was provided to her from one of her customers. Eschelon requests the same type of information provided to them before the charges are billed. Eschelon can then review the information for possible disputes and can check into subsequent tickets. Eschelon is requesting this information prior to the bill. Once is on the bill, is very time consuming to find the charges and to determine if the charges are applicable. Discussion: Dan Busetti/Qwest asked what type of information is she seeing on the RG25-0015. Kathy Stichter/Eschelon stated the ticket number, customer address, city, state, billing telephone number, customer name, check box for installation visit or repair visit, technician’s name, total labor hours & minutes, list of USOCs, USOC description’s, quantity, cost, and total lines. Dan Busetti/Qwest asked if Eschelon’s request was for Maintenance & Repair charges. Kathy Stichter/Eschelon responded yes, repair only for designed and non-designed services. Dan Busetti/Qwest asked what information Eschelon needs. Kathy Stichter/Eschelon stated ticket number, customer BTN or circuit ID, whatever trouble was found on, USOC, quantity, labor hours, and what is being billed for. For non-designed, it would be a TIC and designed would be dispatch & increments of time charges. Dan Busetti/Qwest asked - how soon do you want the information? Kathy Stichter/Eschelon responded - immediately. The information is left for Retail on the premise as the technician is leaving. Is thinking a daily report. Dan Busetti/Qwest - immediately or the day after? Kathy Stichter/Eschelon - yes, the day after would work. Dan Busetti/Qwest - how do you want to receive the report? Kathy Stichter/Eschelon - via Email. Dan Busetti/Qwest - someone will be looking at the form and do the compilations? Kathy Stichter/Eschelon - yes, I will be doing that. Dan Busetti/Qwest - do you want the Eschelon ticket number? Kathy Stichter/Eschelon - Ideally, yes. Dan Busetti/Qwest - a report the next day would be okay, would get Tuesday’s work on Wednesday? Kathy Stichter/Eschelon - yes, that would be okay. Dan Busetti/Qwest asked Craig Suellentrop/Qwest if he missed anything. Craig Suellentrop/Qwest stated that Dan captured the key issues. Craig stated that it could differ by CLEC and/or by state. Craig asked for verification that the CLECs would get their own rates. Kathy Stichter/Eschelon stated yes, does not expect Qwest to provide the rates, only the increments. Craig Suellentop/Qwest stated that the CLEC ticket number is contained in CEMR Dan Busetti/Qwest stated that on the report, it would be received the next day with the Qwest ticket number, possibly the CLEC ticket number, circuit ID or WTN, date of dispatch. Kathy Stichter/Eschelon - the WTN would be better than the BTN. Dan Busetti/Qwest asked Craig Suellentrop/Qwest if general information regarding the Maintenance of service charge is left with the End Users. Craig Suellentrop/Qwest stated he believes so but will verify for Dan. There were no other questions or comments. The meeting was adjourned.
-- 07/17/02 - July CMP Meeting Minutes: Eschelon presented their Change Request. CR status is clarification Alignment/Clarification Meeting Conference Call Time/Date: 2:00 p.m. (MDT) / Wednesday, July 10, 2002 Place:TEL: 877.521.8688 Conference Call-In No.: CODE: 7901848 CR No.:CLEC Change Request PC070202-1"Time & Material Repair Charges invoice process" Kathy Stichter, Eschelon, ILEC Relations Manager Craig Suellentrop, Qwest, 271 Network Technical Regulatory Alice Matthews, Qwest, Process Specialist Michael Keegan, Qwest, CMP Manager Introduction of Attendees Attendees introduced. Review Requested (Description of) Change Description: Currently Qwest leaves a "Time and Materials Invoice" with its retail customers during a repair visit when the trouble was not found in the Qwest network. Qwest does not supply anything to CLECs. This "Invoice" would assist Eschelon in reconcilling its bill. Eschelon asks Qwest to develop, document and train an adhered to process to supply CLECs with this same "Invoice" or something similar, with the same detail, that will state the charges that Qwest plans to bill at the time of the repair visit. The "Invoice" should contain the Qwest repair ticket number, the number or circuit ID which was reported in trouble, the customer's name and address, the Qwest technicians name and telephone number, the date, the USOCs that Qwest will bill, the quantity of each USOC, the cost of each USOC, the total cost and the reason for the charge. Discussion: Eschelon is requesting that the same type of time & material invoice that is generated by Qwest technicians for Qwest retail customers be generated for the CLECs prior to billing and mailed to the CLEC for review and signature. Qwest indicated that they understood the scope of this CR. Craig Suellentrop will coordinate the production of the Qwest response. N/A Confirm Areas & Products Impacted Areas Impacted: Maintenance/Repair Products Impacted: Centrex, Unbundled Loop, UNE Loop, UNE-P, Resale N/A Confirm Right Personnel Qwest confirmed the correct personnel were on the call. Identify/Confirm CLEC’s Expectation A process to supply CLECs with an "Invoice" of repair charges at the time of the repair visit. Identify any Dependent Systems Change Requests None Establish Action Plan (Resolution Time Frame) Eschelon can present this Change Request to the CLEC community at the July Product/Process CMP meeting scheduled for July 17 Qwest will issue draft response to this Change Request by Aug 14 (one week prior to the Aug 21 CMP meeting). Qwest will discuss the draft response at the Aug 21 CMP meeting.
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CenturyLink Response |
| REVISED RESPONSE January 17, 2003 RE: SCR070202-1X Time & Material Repair Charges invoice process Qwest has reviewed the information submitted as part of Change Request SCR070202-1X. Based upon the scope of this CR as agreed to in the Clarification Meeting, Qwest is able to provide an estimated Level of Effort (LOE) of 1500 to 2000 hours for this Change Request. Qwest will review release schedules and development timetables in an effort to evaluate options for potential scheduling of Change Request SCR070202-1X Sincerely, Qwest See Crossover SCR070202-01X August 13, 2002 DRAFT RESPONSE for PC070202-1 For Review by CLEC Community and Discussion at August’s CMP Meeting Kathy Stichter ILEC Relations Manager Eschelon SUBJECT: Qwest’s Change Request Response - CR PC070202-1 “Time and Material Repair invoice process.” This CR states that “Qwest leaves a ‘Time and Materials Invoice’ with its retail customers during a repair visit when the trouble was not found in the Qwest network.” The CR requests that Qwest “supply CLECs with this same ‘invoice’ or something similar, with the same detail that will state the charges that Qwest plans to bill at the time of the repair visit.” Qwest does leave a Time and Materials Invoice with retail customers when a repair dispatch will result in a charge. This invoice is informational in nature. The technician that is dispatched leaves it at the premises. The actual bill (for both wholesale and retail customers) is generated through automated systems and manual processes that occur when a technician closes a trouble ticket. Qwest does not have a billing relationship with CLEC end-users; therefore, Qwest’s process is to not leave invoices with CLEC end-users. CLECs may use electronic maintenance and repair systems (CEMR) to view trouble ticket history as it appears in Qwest’s systems. This information would be valuable in disputing or substantiating repair charges. Qwest does not have an organization that is responsible for collecting and distributing these invoices. Qwest believes that a systems CR should be opened to generate an automated report that would provide CLECs with data regarding maintenance and repair billing in the timeframe requested. A meeting will be scheduled for late August to discuss CR’s involving maintenance and repair billing, including this CR. Further clarification and direction for this CR will be determined after this meeting. Sincerely, Craig Suellentrop Staff Advocate, Policy & Law Qwest Cc: Mary Retka, Director-Legal Issues, Qwest Susie Bliss, Director-Process Management, Qwest Alice Matthews, Senior Process Analyst, Qwest
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Information Current as of 1/11/2021