Wholesale: Products & Services

Archived System CR SCR061405-03ESDR Detail

IMA will allow CLEC’s to View and export a daily Reject/Jeopardy Report that includes the User name, PON rejected or Jeopardized and the comment from the FOC. This report will also show if the LSR had been corrected.

Total Quantity received, corrected and detailed description

6/13/2005 REJECTS CORRECTED TOTAL

AMANDA 3 3 3

6/13/2005 AMANDA

An Tn mismatch 1

Pending orders work impacting

Subscriber access 1

Other 1

Total 3

Examples of comments are as follows:

_AN TN Mismatch

_Pending orders impacting

_Subscriber Access, Sucscriber other, Subscriber Later

_Working Left in

_LTS Value Invalid

_End User, name or address mismatch

_Company Facility

_Class of service invalid

_Type of service invalid

_CLEC does not own the account

_Activity has already been requested or performed

_TN already working

_Appointment does not match

_Address not valid for wire center

_TN not valid for wire center

_USOCs already present on account

_For Switch DMS100 HBQ and ORDMS not valid together

_LSR requests work on non-working account

_TN and BTN do not match

_Invalid request type

_No cus code for new connect

_No sup for Jeop received

_Outlisting mismatch

_Other

Status History

Project Meetings

Amanda,

This is to acknowledge receipt of your escalations SCR061405-03-E36 and SCR061405-01-E37.

The Escalations were received in our CMP Escalation mailbox on Wednesday, October 5, 2005 1:49 PM CT and 2:23 PM CT respectively.

NOTE: One of your escalation emails shows SCR091405-03 however there is no SCR with that number. I have assumed the escalation is associated with SCR061405-03. If that is not the correct SCR, please get back with me as soon as possible.

This acknowledgment is being sent at approximately 1:00 PM CT, October 6, 2005.

Loretta Huff - Director Prog/Project Mgmt is assigned to these escalations. She can be reached at 303 965 3709 or by e-mail at Loretta.A.Huff@qwest.com.

Qwest will respond with binding position e-mails no later than COB October 13, 2005.

Please contact me with any questions.

Thank you, Susan Lorence Qwest CMP Manager 402 422-4999 --Original Message-- From: amandas@vcicompany.com [mailto:amandas@vcicompany.com] Sent: Wednesday, October 05, 2005 1:49 PM To: amandas@vcicompany.com Subject: VCI COMPANY CR#SCR091405-03 Denied

Escalation Company: VCI COMPANY CR#: SCR091405-03 Status Code: Denied

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = Description: VCI objects to the denial of this CR. Qwest denied the CR due to No Demonstrable Business Benefit.

History of Item: 6/16/05 Clarification Meeting Scheduled 6/20/05 Clarification Meeting Held 7/20/05 Discussed at July CMP meeting 8/10/05 sent requst to CMP to be added as late adder in IMA 19.0 8/10/05 LOE to be determined 8/23/05 Qwest stated needs until Sept CMP to give LOE 9/15 Qwest changed CR to denied

Reason for Escalation / Dispute: VCI objects to the denial. It is impossible for Qwest to deny or disprove. Qwest said they look at what is available today. What the costs are to implement and weighs it against the business value to determine if there is no demonstrable benefit. Our objection to this is that there is nothing available today that gives CLEC's a quantity of rejects by day as a well as a description of the reject in one report by username. In addition Qwest has never disclosed the Level of Effort for this CR therefore it should of never been determined that there is no demonstrable benefit.

Business Need and Impact: The need for this CR is to reduce the number of rejects by User. CLEC's need to export this information for tracking and retraining efforts.

Desired CLEC Resolution: That Qwest withdraw the denial. And efficiently provide a LOE.

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Lead Submitter: Name: Amanda Silva Title: Carrier Relations Phone Number: 253 219-3437 E-mail Address: amandas@vcicompany.com

Joint Submitters:

Date/Time Submitted: Wed Oct 5 11:04:12 PDT 2005

9/21/05 Systems CMP Meeting

Anne Robberson/Qwest stated that this CR has been denied. Anne said that Qwest currently sends Reject and Jeopardy Notifications to the CLECs as these notices are generated. She said that notices are sent to the originators of the LSRs in the format that the originator requests. She said that the CLECs also have access to the existing IMA Post Order tool that allows queries of notices via the LSR Notice Inquiry. Anne said that Qwest denies this request due to no demonstrable benefit. Amanda Silva/VCI Company stated that current tool will not allow them to export the data. (Comments to minutes received from VCI Company 9/30/05) These tools do not provide what VCI is requesting. We are seeking a report with quantity of rejects per day and type of error. Benefit is for Provisioners. CLECs must know what types of rejects continue to occur to be able to provide coaching and development to provisioners. Amanda stated that VCI would be escalating. Bonnie Johnson/Eschelon stated that she takes offense when Qwest makes the assumption that there is no demonstrable benefit to the CLEC. Bonnie said that she does not know where this comes from and that saying that there is no demonstrable benefit to the CLECs is inappropriate. Jill Martain/Qwest said that Qwest is not saying that there is no benefit to the CLECs. She said that the CMP document states that this can be used when there is no demonstrable benefit for Qwest or the CLECs. Jill stated that Qwest looks at what is available today, what the costs are to implement and then weighs it against the business value to determine if there is a demonstrable benefit to both Qwest and the CLEC. Liz Balvin/Covad said that it might help to engage the CLEC before you make that decision with a simple phone call. Jill Martain/Qwest said that we could have that discussion prior to CMP. Sharon Van Meter/AT&T stated that she agreed with Eschelon and that the no demonstrable benefit reason should apply to Qwest not to the CLEC. Bonnie Johnson/Eschelon agreed that the no demonstrable benefit reason needs to say there is no benefit to Qwest. She said that was her issue when Eschelon’s CR was denied. (Comments to Minutes Received from Eschelon 9/30/05) Bonnie said a CLEC would not submit the CR if there was no benefit to the CLEC. Bonnie also said that she questions why this request would not be a benefit to Qwest with the possibility of reducing the number of rejects. Jill Martain/Qwest stated that we will take a look at these concerns

8/17/05 Systems CMP Meeting

Jill Martain - Qwest stated that Qwest continues to evaluate this CR and hopes to have a response in the September CMP Meeting.

7/20/05 Systems CMP Meeting

Amanda Silva - VCI Company stated that they have a business need to help in finding common provisioning errors when the LSR is rejected. They are requesting the PON, Version, Req. Type, and for the type of Reject in remarks on this report Liz Balvin - Covad asked how often do you want Qwest to refresh the information. Amanda Silva - VCI said they want the information refreshed on a daily basis. Liz Balvin - Covad asked if this was GUI specific. Amanda Silva - VCI said that this request was for IMA Common. Jill Martain - Qwest said that this CR will move to a Presented Status.

7/19/05 E-mail received from VCI

Hi Lynn,

BLOCK ACTIVITY and STATE would be important to this report. Is it possible to have that added? For example Blocks: AHKMN02378 State: IA

-Amanda

VCI Company

7/19/05 Additional Clarification Meeting Amanda Silva - VCI Company, Chuck Anderson - Qwest, Carol Mckenzie - Qwest, Lynn Stecklein - Qwest

Lynn Stecklein - Qwest stated that the purpose of this meeting is to gather additional information regarding VCIs Request. She said that information was e-mailed to VCI prior to this call and will be reviewed. (see below) From: Stecklein, Lynn Sent: Tuesday, July 19, 2005 8:42 AM To: 'Amanda (E-mail)' Subject:

Hi Amanda,

Below and attached you will find information that will be discussed on our call at 10:00 am MT. The call in number is 877 260-8255 passcode 2467196.

Thanks,

Lynn

Title: SCR061405-03 Daily Reject/Jeopardy Report to view and export into Excel

Description Of Change

CLEC’s will benefit by a Daily Reject/Jeopardy Report to make certain IMA users are correcting rejects the same day. This change will also allow personnel to keep tally of rejects received each day for each user. Reports should have quantity of rejects by user and type of error. IMA will allow CLEC’s to View and export a daily Reject/Jeopardy Report that includes the User name, PON rejected or Jeopardized and the comment from the FOC. This report will also show if the LSR had been corrected. Total Quantity received, corrected and detailed description

CLEC Ex: 6/13/2005 REJECTS CORRECTED TOTAL AMANDA 3 3 3

6/13/2005 AMANDA An TN mismatch 1 Pending orders work impacting Subscriber access 1 Other 1 Total 3

Examples of comments are as follows: AN TN Mismatch Pending orders impacting Subscriber Access, Subscriber other, Subscriber Later Working Left in LTS Value Invalid End User, name or address mismatch Company Facility Class of service invalid Type of service invalid CLEC does not own the account Activity has already been requested or performed TN already working Appointment does not match Address not valid for wire center TN not valid for wire center

- Title: SCR061405-01 Provisioning report to view and export into Excel

Description Of Change

CLEC’s will benefit by keeping record of staff production through an easy to use report of quantity and type of orders submitted by Username. The search function should have daily and monthly detail. IMA will allow CLEC’s to View and export Provisioning reports by Username.

Itemized order detail as follows:

NEW CONNECT TRANSFER CONVERSION DISCONNECT SUSPEND LINE FREEZE REMOVAL TELEPHONE NUMBER CHANGE FEATURE REMOVE/ADD PIC & LPIC REMOVE/ADD NAME CHANGE RESTORE RECONNECTION WINBACK OTHER

Total Quantity of orders submitted by Staff member, then a more detailed description of orders submitted.

Report Example: June-05 AMANDA New Connect 6 Transfer 3 Conversion 3 Total 12

Description Of Change

Allow CLECS to query and export a Provisioning Report to view and export into Excel which shall provide a record of staff production including quantity and type of orders submitted by Username in IMA. The search function should have daily and monthly detail.

- Qwest Comments: Items not included in scope for Provisioning Report: TN Change, Name Change, Winback, Other

Amanda Silva - VCI Company stated that the information provided and discussed during this call is what they are requesting on this request.

Lynn Stecklein - Qwest stated that VCI will be presenting this CR in the July 20, 2005 Systems CMP Meeting. 6/20/05 Clarification Meeting

Attendees: Amanda Silva - VCI Company, Alexis Steckler - VCI Company, Steph Prull - Eschelon, Denise Martinez - Qwest, Carol Mckenzie - Qwest, Jan Martin - Qwest, Phyllis Sunins- Qwest, Anne Robberson - Qwest, Jim Recker - Qwest, Lynn Stecklein - Qwest

Review Description of CR Amanda Silva - VCI is requesting a Daily Reject/Jeopardy Report to view and export into Excel.. She said that they would like the quantity of reject/Jeops by Username, PON, LSR, and reject comments with the ability to also view if the Reject had been corrected.

Discussion: Denise Martinez - Qwest asked if VCI wanted the specific reject codes as well as the comments. Amanda Silva - VCI said that they would like both and that the standard code does not provide the information they need. Denise Martinez - Qwest asked if they were looking for errors too (non fatal) Amanda Silva - VCI said that they can't pull errors in IMA because they have no description Denise Martinez - Qwest asked if they were only looking at rejects/jeops that were specifc to them. Amanda Silva - VCI said yes. Denise Martinez - Qwest asked if there were no rejects for the user would they want the user name to appear. Amanda Silva - VCI said that they would still like this information. She said they would like a positive and negative report on rejects and would also like to see if they are corrected. Denise Martinez - Qwest asked if they would like the rejects and jeopardies separated. Alexis Steckler - VCI said that it did not matter. Jan Martin - Qwest asked if there was an error on the LSR that was supp'd, would that be considered a correction. Amanda Silva - VCI said yes. She said that versions would also help

Products and Interface Impacted Resale, POTS, QPP IMA Common

Establish Action Plan Lynn Stecklein - Qwest said that VCI will present this CR in the July 20th Systems CMP Meeting.

CenturyLink Response

DRAFT RESPONSE For Review by the CLEC Community and Discussion at the September 21, 2005 CMP Meeting

TO: Amanda Silva VCI Company

SUBJECT: CLEC CR SCR061405-03 Daily Reject/Jeopardy Report to view and export into Excel. Quantity of Daily Reject/Jeopardy Report to view and export in Excel. Qnty of reject/Jeops by Username, PON, LSR, and reject comm. with the ability to also view if the Reject had been corrected

VCI proposes that Qwest develop and implement a report that allows CLECs to view and export details associated to rejects and jeopardies.

Qwest currently sends Reject and Jeopardy Notifications to the CLECs as these notices are generated. Notices are sent to the originators of the LSRs in the format that the originator requests.

Additionally, CLECs have access to the existing IMA Post Order tool that allows queries of notices via the LSR Notice Inquiry.

Since there is existing functionality already in place that provides details associated to rejects and jeopardies, Qwest denies this request due to No Demonstrable Business Benefit.

Sincerely, Qwest