Wholesale: Products & Services

Archived System CR SCR061405-01ESDR Detail

IMA will allow CLEC’s to View and export Provisioning reports by Username. Itemized order detail as follows:

NEW CONNECT

TRANSFER

CONVERSION

DISCONNECT

SUSPEND

LINE FREEZE REMOVAL

TELEPHONE NUMBER CHANGE

FEATURE REMOVE/ADD

PIC & LPIC REMOVE/ADD

NAME CHANGE

RESTORE

RECONNECTION

WINBACK

OTHER

Total Quantity of orders submitted by Staff member, then a more detailed description of orders submitted. Example

June-05 AMANDA

New Connect 6

Transfer 3

Conversion 3

Total 12

Status History

Project Meetings

Amanda,

This is to acknowledge receipt of your escalations SCR061405-03-E36 and SCR061405-01-E37.

The Escalations were received in our CMP Escalation mailbox on Wednesday, October 5, 2005 1:49 PM CT and 2:23 PM CT respectively.

NOTE: One of your escalation emails shows SCR091405-03 however there is no SCR with that number. I have assumed the escalation is associated with SCR061405-03. If that is not the correct SCR, please get back with me as soon as possible.

This acknowledgment is being sent at approximately 1:00 PM CT, October 6, 2005.

Loretta Huff - Director Prog/Project Mgmt is assigned to these escalations. She can be reached at 303 965 3709 or by e-mail at Loretta.A.Huff@qwest.com.

Qwest will respond with binding position e-mails no later than COB October 13, 2005.

Please contact me with any questions.

Thank you, Susan Lorence Qwest CMP Manager 402 422-4999 --Original Message-- From: amandas@vcicompany.com [mailto:amandas@vcicompany.com] Sent: Wednesday, October 05, 2005 1:49 PM To: amandas@vcicompany.com Subject: VCI COMPANY CR#SCR091405-03 Denied

Escalation Company: VCI COMPANY CR#: SCR091405-03 Status Code: Denied

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = Description: VCI objects to the denial of this CR. Qwest denied the CR due to No Demonstrable Business Benefit.

History of Item: 6/16/05 Clarification Meeting Scheduled 6/20/05 Clarification Meeting Held 7/20/05 Discussed at July CMP meeting 8/10/05 sent requst to CMP to be added as late adder in IMA 19.0 8/10/05 LOE to be determined 8/23/05 Qwest stated needs until Sept CMP to give LOE 9/15 Qwest changed CR to denied

Reason for Escalation / Dispute: VCI objects to the denial. It is impossible for Qwest to deny or disprove. Qwest said they look at what is available today. What the costs are to implement and weighs it against the business value to determine if there is no demonstrable benefit. Our objection to this is that there is nothing available today that gives CLEC's a quantity of rejects by day as a well as a description of the reject in one report by username. In addition Qwest has never disclosed the Level of Effort for this CR therefore it should of never been determined that there is no demonstrable benefit.

Business Need and Impact: The need for this CR is to reduce the number of rejects by User. CLEC's need to export this information for tracking and retraining efforts.

Desired CLEC Resolution: That Qwest withdraw the denial. And efficiently provide a LOE.

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Lead Submitter: Name: Amanda Silva Title: Carrier Relations Phone Number: 253 219-3437 E-mail Address: amandas@vcicompany.com

Joint Submitters: Date/Time Submitted: Wed Oct 5 11:04:12 PDT 2005

9/21/05 Systems CMP Meeting

Anne Robberson/Qwest stated that this CR has been denied. She said that the there are other vehicles that provide information regarding LSRs that have been submitted. Anne said that the Loss and Completion Report provides service order and PON data, and information containing the LSR specific data is provided in the FOC, jeopardy, PSON, error and reject notices that are sent to the CLEC. Anne said that individual LSR information is also available via the IMA Post Order tool that allows queries of notices via the LSR Notice Inquiry. Anne said that this request does not result in a reasonable demonstrable business benefit for both Qwest and the CLECs. Amanda Silva/VCI Company said that (Comment to Minutes from VCI Company 9/30/05) Qwest mentions Loss and Completion Report, FOC/LSR information, Jeopardy and PSON. These tools don’t provide what CLECs need in one screenshot. They don’t provide detail by username, Date Specific Data, and won’t allow export. The business need is username detail. Types of orders provisioned for the day. Amanda stated that VCI Company will be escalating. Bonnie Johnson/Eschelon stated that the resources mentioned are not downloadable. Bonnie stated that Eschelon will be joining the escalation.

8/17/05 Systems CMP Meeting

Jill Martain - Qwest stated that Qwest continues to evaluate this CR and hopes to have a response in the September CMP Meeting.

7/20/05 Systems CMP Meeting

Alexis S- VCI Company stated that the CLEC’s will benefit by keeping record of staff production through an easy to use report of quantity and type of orders submitted by Username. She said that this will benefit users to identify where improvements can be made and will help in auditing their orders for improvement. Alexis said that they are requesting the LSR ID, PON, Version, Req., DD, Type, Status, order number, and State. Liz Balvin - Covad asked if VCI requested the Completed Date. Amanda Silva - VCI Company said that the Completed Date was not requested for this report. Liz Balvin - Covad said that the Completed Date may be a good tracking mechanism for what was requested vs. what was completed. Amanda Silva - VCI Company said that she would get with Qwest to determine if the Completed Date could be added to the report. She said that if Qwest agreed that it could be added, she would revise the CR. Jill Martain - Qwest stated that this CR will move to a Presented Status.

7/19/05 E-mail received from VCI

Hi Lynn,

BLOCK ACTIVITY and STATE would be important to this report. Is it possible to have that added? For example Blocks: AHKMN02378 State: IA

-Amanda

VCI Company

7/19/05 Additional Clarification Meeting Amanda Silva - VCI Company, Chuck Anderson - Qwest, Carol Mckenzie - Qwest, Lynn Stecklein - Qwest

Lynn Stecklein - Qwest stated that the purpose of this meeting is to gather additional information regarding VCIs Request. She said that information was e-mailed to VCI prior to this call and will be reviewed. (see below) From: Stecklein, Lynn Sent: Tuesday, July 19, 2005 8:42 AM To: 'Amanda (E-mail)' Subject:

Hi Amanda,

Below and attached you will find information that will be discussed on our call at 10:00 am MT. The call in number is 877 260-8255 passcode 2467196.

Thanks,

Lynn

Title: SCR061405-03 Daily Reject/Jeopardy Report to view and export into Excel

Description Of Change

CLEC’s will benefit by a Daily Reject/Jeopardy Report to make certain IMA users are correcting rejects the same day. This change will also allow personnel to keep tally of rejects received each day for each user. Reports should have quantity of rejects by user and type of error. IMA will allow CLEC’s to View and export a daily Reject/Jeopardy Report that includes the User name, PON rejected or Jeopardized and the comment from the FOC. This report will also show if the LSR had been corrected. Total Quantity received, corrected and detailed description

CLEC Ex: 6/13/2005 REJECTS CORRECTED TOTAL AMANDA 3 3 3

6/13/2005 AMANDA An TN mismatch 1 Pending orders work impacting Subscriber access 1 Other 1 Total 3

Examples of comments are as follows: AN TN Mismatch Pending orders impacting Subscriber Access, Subscriber other, Subscriber Later Working Left in LTS Value Invalid End User, name or address mismatch Company Facility Class of service invalid Type of service invalid CLEC does not own the account Activity has already been requested or performed TN already working Appointment does not match Address not valid for wire center TN not valid for wire center

- Title: SCR061405-01 Provisioning report to view and export into Excel

Description Of Change

CLEC’s will benefit by keeping record of staff production through an easy to use report of quantity and type of orders submitted by Username. The search function should have daily and monthly detail. IMA will allow CLEC’s to View and export Provisioning reports by Username.

Itemized order detail as follows:

NEW CONNECT TRANSFER CONVERSION DISCONNECT SUSPEND LINE FREEZE REMOVAL TELEPHONE NUMBER CHANGE FEATURE REMOVE/ADD PIC & LPIC REMOVE/ADD NAME CHANGE RESTORE RECONNECTION WINBACK OTHER

Total Quantity of orders submitted by Staff member, then a more detailed description of orders submitted.

Report Example: June-05 AMANDA New Connect 6 Transfer 3 Conversion 3 Total 12

Description Of Change

Allow CLECS to query and export a Provisioning Report to view and export into Excel which shall provide a record of staff production including quantity and type of orders submitted by Username in IMA. The search function should have daily and monthly detail.

- Qwest Comments: Items not included in scope for Provisioning Report: TN Change, Name Change, Winback, Other

Amanda Silva - VCI Company stated that the information provided and discussed during this call is what they are requesting on this request.

Lynn Stecklein - Qwest stated that VCI will be presenting this CR in the July 20, 2005 Systems CMP Meeting.

6/23/05 Clarification Meeting

Attendees: Amanda Silva - VCI Company, Mary Lohnes - Mid Continent, Steph Prull - Eschelon, Roslyn Davis - MCI, Kim Isaacs - Eschelon, Jim Recker - Qwest, Anne Robinson - Qwest, Anders Ingermarson - Qwest, Carol Mckenzie - Qwest, Lynn Stecklein - Qwest, Jamal Boudhaouia - Qwest

Review Descripton of Change VCI Company is requesting a provisioning report to view and export into Excel. Amanda stated that the CLEC’s will benefit by keeping record of staff production through an easy to use report of quantity and type of orders submitted by Username. Amanda requested that the search function should have daily and monthly detail.

Discussion: Amanda Silva - VCI Company said that they would like this productivity report by daily and monthly. She said that currently they get this information from the FOCs by manually looking at the PON but that it takes a long time. She said that they would like another field so that they don't have to look at all the FOCs Lynn Stecklein - Qwest stated that VCI Company provided an example in the CR description. Anders Ingemarson - Qwest asked if they were looking for another field to be added so that they could download to Excel. Amanda Silva - VCI Company said that they would like a search function in IMA to view User, PON, type of order submitted, daily and monthly totals and reseller ID. Anders Ingemarson - Qwest said that it may be beneficial to create a mock up to share with VCI. Amanda Silva - VCI Company said that she will provide an example of an existing Excel spreadsheet that VCI produces. Kim Isaacs - Eschelon asked if VCI Company has the request type in the example or would this be by product. Amanda Silva - VCI Company said that the products they would like this information for are Resale, POTS and QPP but would be open to include other products and that the request type would help. Kim Isaacs - Eschelon said that they are very interested in this CR. She said that it would be helpful to be able to sort by User, PON, request type, account type, date submitted, current status (ie. Jeop'd, rejected) and due date if there would be no significant increase in the LOE.

Products and Interface Impacted IMA POTS, Resale, QPP

Establish Action Plan Lynn Stecklein - Qwest stated that VCI Company will present this CR in the July 20th Sytems CMP Meeting.

CenturyLink Response

Qwest Response Issued

For Review by the CLEC Community and Discussion at the September 21, 2005 CMP Meeting

TO: Amanda Silva - VCI Company

SUBJECT: CLEC CR SCR061405-01 Provisioning Report to view and export into Excel. Quantity of LSRs and order activity submitted by user.

Description of Change: CLEC’s will benefit by keeping record of staff production through an easy to use report of quantity and type of orders submitted by Username. The search function should have daily and monthly details. Additionally, IMA will allow CLECs to view and export provisioning reports by Username.

Qwest Response:

Qwest has researched and analyzed how to meet the expected deliverable of providing additional reporting of productivity. While there is not a current report that provides the user information, there are other vehicles that provide information regarding LSRs that are submitted. The Loss and Completion Report provides service order and PON data; and information containing the LSR specific data is provided in the FOC, jeopardy, PSON, error and reject notices that are sent to the CLEC. Additionally, individual LSR information is also available via the IMA Post Order tool that allows queries of notices via the LSR Notice Inquiry.

Qwest is therefore denying the requested change due to the fact that creating an additional report that provides further CLEC specific user information does not result in a reasonably demonstrable business benefit for both Qwest and the CLECs.

Sincerely, Qwest