Wholesale: Products & Services

Archived System CR SCR060702-01 Detail

Expected Deliverable:

The ability to truly migrate a customer as specified.

REVISION: Z-Tel is requesting this change for Qwest Retail to UNE-P POTS, as well as, Resale to UNE-P POTS, UNE-P POTS to UNE-P POTS, and any other CLEC to CLEC UNE-P POTS migrations.

Status History

Project Meetings

February 20, 2003 Systems CMP Meeting Discussion: Liz Balvin/WorldCom asked if Qwest will truly provide 'end state' and will complex features still require a change from/change to. Connie Winston/Qwest asked for clarification on what is meant by complex features. Liz balvin/WorldCom responded call forwarding. Connie Winston/Qwest stated that yes, with the CLEC providing the correct floated FID data for the requested feature. Liz Balvin/WorldCom stated that that was very good news. There were no other questions or comments.

February 19, 2003 Email from Liz Balvin/WorldCom asking for walk-on discussion at February Systems CMP Meeting: ZTel's CR Migrate as specified cr #SCR060702-01. It is not clear whether CLECs will be able to truly request "end state" view on migration orders. CR specifically requests the "ability to convert customers as we specify without having to list and map changes, adds, or removes (referring to features)" but it appears that complex features will continue to require a change from to change to requirement.

December 19, Systems CMP Meeting Discussion (12.0 Commitment and Design Walk Through portions of the agenda): Connie Winston/Qwest said that we have talked about this quite a bit. The CLECs will put Ns next to the end state. We will figure out what that means on the LSR vs. the CSR.

August 22 Systems CMP Meeting Discussion Walk-On Item = Connie Winston/Qwest - In regard to one of the CRs in 12.0, item #2 SCR060702-01. During definition, we confirmed that you can, in the migration to UNE-P, put a D next to the feature or leave it blank. Either way it will be removed. There was a question if it was really necessary to put a D - or if you leave it blank will it do the same thing. We see CLECs doing it both ways, if you leave it blank we assume you don't want it and remove it. There was some confusion to the CLECs. The D is not required, it is optional, and we did send a communicator on August 15th. Liz Balvin/WorldCom - this is the migrate as specified CR that is still out there? Connie Winston/Qwest - yes. There was a question if the D was required. The CLECs wanted it to be optional. It is optional. Liz Balvin/WorldCom - but the CR is still being worked? Connie Winston/Qwest - yes, we are still doing definition on this, we just wanted to clarify this is optional. Liz Balvin/WorldCom - it’s not really a process change, you are just clarifying what exists today is as it should be. Connie Winston/Qwest - yes.

July 18, 2002 CMP Meeting Minutes: Justin Laughlin/Z-tel reviewed this change request. Z-Tel is requesting the ability to migrate customers as specified without having to list changes to the Customer’s current feature set. Michael Buck/Qwest said that WorldCom also had an interest in this CR and asked if they wanted to add anything. Sherry Lichtenberge/WorldCom stated that WorldCom strongly believes this needs to be addressed. They also believe this is being done by every other ILEC except Qwest. Sherry Lichtenberge/WorldCom also said that this is a critical piece of how they do business. They strongly support voting this high and ask that other CLECs do so as well. Jeff Thompson/Qwest said that Qwest used to support this type of order activity in our systems. Qwest found that the CLECs would not pull the CSR to see what was on the account. Qwest had to delete everything not on the account. When a feature did not work the CLECs got upset. Qwest then forced the recap function. Qwest will have to delete anything in the CSR that is not included, then everyone will need to be prepared to face the potential wrath of the customer when things break. Sherry Lichtenberge/WorldCom said that is exactly what WorldCom wants. We are prepared to deal with the customer if we make those errors. The fact that you used to do this should make it easy to put back in. Jeff Thompson/Qwest said that the latter is not true but appreciates their perspective. Terri Wicks/Allegiance asked if the Products impacted should be updated. Jeff Thompson/Qwest said that the Products impacted should be updated to reflect ‘All Migration’. Jeff Thompson/Qwest asked if the CR would be easier to do as a subset. Connie Winston/Qwest stated the LOE was based on UNE-P POTS. Justin Laughlin/Z-Tel said that it would not do us any good if you do not do it all Bonnie Johnson/Eschelon asked if it-would make sense to include resale. Jeff Thompson/Qwest said that anything that is not on the flow through exclusion charts would be included in this scope. Liz Balvin/WorldCom said you would have to adjust the LOE to add resale. Connie Winston/Qwest said that the technical team would have to do that. Jonathan Spangler/AT&T asked if there would there be any reduction in the LOE if it were for residential only. Connie Winston/Qwest said that she did not know without reviewing the LOE. Jonathan Spangler/AT&T also said that they would like to have business included to prioritize higher. Jeff Thompson/Qwest said that if we agree on the scope that we just outlined, Qwest will use the existing LOE on the ballot. Connie Winston/Qwest said that the LOE would be validated before the ballot goes out.

- July 9, 2002 Email from Michael Reith/Z-Tel: Z-Tel would like to make the following clarification to it's CR #SCR060702-01. We don't believe it changes the nature initial request. Our intent is to clarify that the CR includes all types of migrations to UNE-P POTS. This is the language we'd like to add: Z-Tel is requesting this change for Qwest Retail to UNE-P POTS, as well as, Resale to UNE-P POTS, UNE-P POTS to UNE-P POTS, and any other CLEC to CLEC UNE-P POTS migrations.

-- Clarification Meeting June 18, 2002 Attendees: Michael Reith/Z-Tel, Jackie Jones/Z-Tel, David/Launch Now, Peggy Esquibel-Reed/Qwest, J.J. Bradley/Qwest, Marlene DiManna/Qwest, Berkley Loggie/Qwest, Monica Manning/Qwest, Kathy Rein/Qwest Michael Reith stated that the request is to do migrations with changes. David stated that the request is to have the capability to send only the features that they want and not have to specify the changes. J.J. asked if there were no changes to existing features, they don't want to list them? David stated that they do not want to specify changes. J.J. asked how they would communicate the features to be on the account? Kathy asked that if a feature is not specified, should it be removed from the account? David responded yes. Peggy Esquibel-Reed asked if this request was for UNE -P POTS only. Response was yes, UNE-P POTS only. Monica Manning asked to clarify that the request is to send conversion requests with the features identified that are to go forward and if that the features were not on the request, they are to be removed from the account? David responded yes. Michael asked a question of David: what if an item is not currently on the account? David responded that what is being listed on the request could include a new feature. Monica asked if the request would recap the features in existence to keep and new features to add would be shown as add on the LSR? Michael stated that all features on the request would be shown as add. Existing and new features will be shown as add. Monica asked what activity does Z-Tel see the request for. Michael responded conversion as specified where all features are listed as add. Monica asked if would only use conversion as specified as activity type? Z-Tel responded yes. Monica confirmed that if only going to identify the features going forward, existing & new, the LSR will show all with the same activity? Michael responded yes. There were no other questions.

CenturyLink Response

June 18, 2002

RE: SCR060702-01 (Migrating Customers using the Conversion As Specified Activity Type)

Qwest has reviewed the information submitted as part of Change Request SCR060702-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held June 18, 2002) Qwest is able to provide an estimated Level of Effort (LOE) of 5675 - 9450 hours for this IMA Change Request.

At the July Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the July Systems CMP Meeting into further evaluation of this Change Request.

This Change Request is an eligible candidate for the IMA 12.0 prioritization vote.

Sincerely, Qwest