Archived System CR SCR053002-03 Detail |
| Title: Visibility to total monthly charges & other charges & credits for summary accounts | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR053002-03 |
Withdrawn 9/18/2003 |
- | 11/ | Billing | Resale, UBL, UNE |
| Originator: Tarwater, Molly |
| Originator Company Name: Sprint |
| Owner: Notarianni, Lynn |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
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The summary accounts only provide "New Charges" - there is no breakdown of the charges. The subaccounts show "monthly service charges" and "service additions & changes" along with a breakdown of one-time chrgs & fractional chrgs. We need all the subaccounts added up so we can have these totals at the summary level. We need to know what the total monthly charges are for the entire summary account along with a section that shows the other charges & credits (one time chrgs vs. fractional chrgs). Qwest bills the invoice at a summary level & that is how we pay it - detail needs to be provided. We need all the subaccounts to be added up to show the totals for the summary account. We can not pay the bill in it's current frmat because we have to manually add up every subaccount to see if it matches up with the summary - there are several hundreds of subaccounts for each summary. It takes days to fend through a $5K invoice - that is unexceptable! Examples: K-303-111-6222-507, J-520-111-2202-704, O-801-111-0201-103, 206-Z10-0450-212 (this account actually provides the total monthly charges in the "New Charges" section at the beginning of the bill - we still need a breakdown of the OC&C)
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Status History |
| Date | Action | Description |
| 5/30/2002 | CR Submitted | |
| 5/30/2002 | CR Acknowledged | |
| 5/31/2002 | Info Requested from CLEC | Requested Sprint's availability for clarification call |
| 6/5/2002 | Clarification Meeting Scheduled | Clarification call scheduled |
| 6/10/2002 | Clarification Meeting Held | Clarification Meeting held |
| 6/11/2002 | Status Changed | Status changed to clarification |
| 6/20/2002 | Discussed at Monthly CMP Meeting | SCR053002-03 discussed at June Systems CMP Monthly meeting; please see Systems CMP Distribution Package June CMP -- Attachment B |
| 6/21/2002 | Status Changed | Status changed to presented |
| 6/26/2002 | Info Sent to CLEC | E-mail sent to Molly Tarwater requesting (see project meetings) |
| 9/3/2002 | CLEC Requested Info | Molly Tarwater Sprint asked for assistance with downloading the ASCII file. Advised Sprint to sign up for BillMate via the Web and Qwest will provide training |
| 5/7/2003 | Status Changed | Status changed to deferred |
| 9/18/2003 | Discussed at Monthly CMP Meeting | Discussed at the September Systems CMP Monthly Meeting; please see September Systems CMP Distribution Package - Attachment G |
Project Meetings |
| 9/18/03 CMP Systems Meeting Lynn Notarianni/Qwest stated that Qwest already provides the information being requested in this CR. Lynn said that we have made several attempts to contact Sprint to close this request with no success and that Sprint no longer participates in the CMP meetings. Lynn referred to the CMP document; Section 5.8 that states ‘If no further action is required for a consecutive 60-day period, the status is updated to Completed, unless the parties agree otherwise. Judy Schultz/Qwest stated that a brief discussion was held in the Product/Process Meeting yesterday to address CLECs that no longer participate in CMP or who are no longer in business. We need to craft language in the CMP document to address these situations. Bonnie Johnson/Eschelon asked if the CLECs Service Manager had been notified, for a contact name. Everyone agreed that this CR could be closed. From: molley.e.tarwater@mail.sprint.com Sent: Wednesday, June 26, 2002 4:40 PM To: lsteckl@qwest.com cc: MARY.F.MORGAN@mail.sprint.com Subject: FW: SCR053002-03 (Visibility to total monthly charges & other charges & credits for summary accounts) Thanks so much Lynn ! Again, I apologize for not participating in the call last week. I will get back with you once I review. Thanks! -Molly Tarwater Sprint - Access Verification 913 315 5553 phone 913 315 0304 fax molly.e.tarwater@mail.sprint.com --Original Message-- From: lsteckl [mailto:lsteckl@qwest.com] Sent: Wednesday, June 26, 2002 4:27 PM To: Molly.e.tarwater Cc: lsteckl Subject: SCR053002-03 (Visibility to total monthly charges & other charges & credits for summary accounts) Molly, I am sending you a status on the above Change Request (CR) because you were unable to attend the June CMP Systems Meeting that was held on June 20, 2002. During the meeting, Qwest presented SCR053002-03 on your behalf to the CLEC Community. This allows the participating CLECs the opportunity to comment on the CR and to request subsequent clarifications. The CLECs did not request further clarification or modifications to your change request. The CLEC Community was in agreement that Qwest work off-line with Sprint to close this CR. I have attached a copy of your change request that includes Qwest's response. Once you have had an opportunity to review the response, please feel free to call me. I can schedule a meeting to discuss any questions you may have regarding the response and/or the next step of the CMP Process. Lynn Stecklein Qwest Communications CRPM - Systems 303 294-1664 lsteckl@qwest.com (See attached file: SCR053002-03.rtf)6/26/02 6/20/02 Systems CMP Meeting Sprint was not present at the meeting to present the CR. Lynn Stecklein (Qwest) reviewed this CR. Jeff Thompson (Qwest) indicated that Qwest currently provides an option for customers to receive a free electronic version of their monthly bill. The Qwest position is that Qwest believes this functionality is already being provided to the CLECs. Lynn Stecklein (Qwest) indicated that Sprint noted that they do not have the ability to receive this data electronically, but she agreed that this CR should be closed. Michael Buck (Qwest) asked if everyone was ok if Qwest works with Sprint off-line to close this CR. Sharon Van Meter (AT&T) replied that Carla was out of the room, and she is the AT&T billing person. She indicated that she would like to re-visit this when Carla gets back. When she returned, Carla Pardee (AT&T) did not object to working offline to close the CR with Sprint. Michael Buck (Qwest) explained that Qwest would discuss this further with Sprint off-line. The status will be updated to ‘Presented’. CLEC Change Request Clarification Meeting Time/Date 1:00 (MDT)/Monday 10th June 2002 Conference 1-877-570-8688 CR # SCR053002-03 (Visibility to total monthly charges & other charges & credits for summary accounts) Attendees: Molly Tarwater - Sprint Mary Morgan - Sprint Carl Sear - Qwest Doug Warren - Qwest Lynn Stecklein - Qwest Introduction of Attendees Introduction of the participants on the Conference Call were made and the purpose of the call discussed Review Requested (Description of) Change Molly Tarwater reviewed their request by stating that the summary accounts only provide new charges and that Qwest does not provide a breakdown of those charges. In addition, the subaccounts show monthly service charges and service additions & changes along with a breaddown of one time charges & fractional charges. Sprint would like all of the subaccounts added up so that they can have the totals at the summary level. Molly Tarwater also said that all three Regions are handled differently (Western, Central, and Eastern). Confirm Areas and Products Impacted This request is associated with Resale, UNE and Unbundled Loop Products in the Wholesale Billing Interface Confirm Right Personnel Involved All appropriate personnel were involved Identify/Confirm CLECs Expectations Sprint would like all subaccounts to be added up to show the totals for the summary account and a breakdown of the charges as well. Identify any Dependent Systems Change Requests This is currently being researched. Establish Action Plan The CR will be presented by Sprint at the June Systems CMP meeting
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CenturyLink Response |
| DRAFT RESPONSE June 13, 2002 Re: SCR053002-03 Visibility to total monthly charges & other charges & credits for summary accounts Qwest has reviewed the information submitted as part of Change Request (SCR052202-03). Additionally, Qwest conducted a Clarification Meeting (held June 10, 2002) to gain further understanding of the request. Based upon Qwest’s understanding of the Change Request, Qwest believes that currently available solutions would eliminate the need to add up manually every subaccount to determine if it matches to the summary bill. Qwest currently provides an option for customers to receive a free electronic version of their monthly bill that helps them to arrange their bill in a way that suits the needs of their business. The electronic version can be used to review the bill for unusual changes in monthly activity and as a means to avoid re-keying of data from the paper bill for the purposes of verifying order activity. Use of the electronic version of the bill eliminates costly data entry from the paper bill to other tracking processes. Qwest provides the electronic version via EDI, diskette, CD-ROM, and the Internet. Additionally, Qwest has planned updates in development that may be of interest. During the 3rd quarter of 2002 Qwest plans to upgrade a portion of the Wholesale Billing Interfaces to provide an improved electronic bill. In addition to the solution currently in place, this upgrade may also address the concerns raised in Change Request SCR053002-03. At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time may be incorporated into Qwest's further evaluation of this Change Request. Sincerely, Jeff Thompson Qwest, Information Technologies
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Information Current as of 1/11/2021