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Archived System CR SCR052303-01 Detail

Expected Deliverable:

Sending 997s to Qwest for responses (855 or 865) to be entirely optional to CLECs

Status History

Project Meetings

June 23, 2003 Conference Call Attendees: Viju Hullur-Talk America, Janine Truhn-Talk America, Mark Crosby-Talk America, Randy Owen-Qwest, Peggy Esquibel Reed-Qwest Discussion: Peggy Esquibel-Reed (Qwest) stated that the Clarification Call was held earlier this month for SCR052303-01 and that the CR was presented, by Talk America, at the June Systems CMP Meeting. Peggy stated that during the analysis of this CR, Qwest felt that a follow-up call was needed to further discuss this request with Talk America. Peggy stated that is the purpose of today’s conference call. Randy Owen (Qwest) asked to confirm that the issue, for Talk America, was overhead and the number of connections that need to be initiated and dropped. Viju Hullur (Talk America) responded yes, that is correct. Randy Owen (Qwest) stated that Qwest’s concern is that 997’s are currently required and that both Qwest and some CLECs have coded to the 997’s. Randy stated that Qwest uses the 997’s to proactively monitor that transactions are being sent and received, the 997’s assist to trouble shoot problems before there is an impact to the CLECs. Janine Truhn (Talk America) stated that with pre-order, would know instantly if there were a problem. Janine stated that other ILEC’s do not require 997’s. Randy Owen (Qwest) stated that Qwest has had 997’s since day 1 and stated that CLECs have coded to them, log them, and that Qwest proactively monitors the environment. Randy stated that Talk America is pursuing the use of Interactive Agent and this CR is because Talk America wants to turn-off the 997’s. Randy stated that the system is architechted for the 997’s as well as the systems of other partner’s. Randy stated that Issue 3 on Interactive Agent would help with Talk America’s issue. Randy stated that with that, Qwest is looking to see if Talk America wants to withdraw this CR (SCR052303-01). Janine Truhn (Talk America) asked if the 997’s were hard coded or if the come from the translator. Randy Owen (Qwest) stated that they come from the translator. Janine Truhn (Talk America) stated that the 997’s can then be turned off or on. Randy Owen (Qwest) stated that the issue is that if they are turned off, the ability for Qwest to provide production support is severely diminished. Janine Truhn (Talk America) stated that they would know instantly in pre-order, would know as soon as Qwest does. Randy Owen (Qwest) stated that Qwest does not distinguish between order and pre-order in EDI transactions. Janine Truhn (Talk America) asked if Qwest uses 997’s instead of receipts. Randy Owen (Qwest) stated that receipts are optional and that not all CLECs have coded to 997’s. Randy stated that Qwest built this in order to monitor transactions. Randy stated that Qwest does not believe that the 997’s can just be turned off because Qwest would then need to create another means to monitor the environment. Randy stated that in order to configure, per CLEC, it would be a big rearchitecture change at a significant cost, for the little overhead. Janine Truhn (Talk America) asked why it would be a significant cost if it is just a swag. Randy Owen (Qwest) stated that Qwest still has an obligation to monitor transactions in some way. Randy stated that if 997’s are shut-off, Qwest needs another way to monitor. Janine Truhn (Talk America) stated that she is in agreement that 997’s are important in ordering, but not in pre-order. Randy Owen (Qwest) stated that Talk America may be proactive with problems, but not all trading partners may be as proactive and a problem could exist for several days before it is known. Randy stated that Qwest needs to maintain across the board, for all partners. Janine Truhn (Talk America) stated that she now understands that Qwest would need to allow all CLECs to be configured, not just configure for Talk America. Randy Owen (Qwest) stated that Qwest does have an obligation to proactively maintain the environment. Janine Truhn (Talk America) stated that she now understands that point. Mark Crosby (Talk America) stated that Issue 3 will alleviate roadblocks with the 997’s. Randy Owen (Qwest) stated that there is different information in a functional acknowledgement, at a transaction level, that is not in an IA receipt. Randy stated that it not only tells if the transaction was not acknowledged or if it failed, it specifies why it failed. Randy stated that the IA’s do not give the same detail. Mark Crosby (Talk America) stated that he agrees that a functional acknowledgement is needed. Randy Owen (Qwest) stated that Qwest needs to convey what Qwest’s responsibility is down the road with Issue 3. Randy stated that if there is a need to pick-up the slack in the IA receipt’s, it could be pursued with the standards model. Mark Crosby (Talk America) stated that he does not want to drop one for the other, since going down the Issue 3 path Mark stated that if Talk America runs into performance issues, can then discuss them at that time. Janine Truhn (Talk America) stated that she agrees that this CR should be withdrawn and agrees to do so. Randy Owen (Qwest) stated that Qwest is glad they Talk America understands. Janine Truhn (Talk America) stated that if they run into issues, they would address them then. Peggy Esquibel-Reed (Qwest) stated that the CR will be placed in Pending Withdrawal and can be withdrawn at the July Systems CMP Meeting. The meeting was adjourned.

June 19, 2003 Systems CMP Meeting Discussion: Viju Hullur/Talk America presented the CR and stated that there will be another clarification call on Monday. Viju noted that this request is for pre-order only. Kit Thomte/Qwest stated that this CR would remain in evaluation. There were no additional questions or comments.

- June 17, 2003 Email sent to Viju Hullur: Good Afternoon Viju -- In regard to your submitted Systems CR, SCR052303-01 (Request to Remove Mandatory Rule Where CLEC Has to Send 997 Back to Qwest After Receiving Pre-Ordering Responses), Qwest would like to have some additional discussion around this request. Would you please advise of your availability for a follow-up clarification call. We would also like to request that your IT Director, or the technical person who is really asking for this functionality, please participate in that follow-up call. We would just like to make sure that all the appropriate people participate. Please provide several options of dates and times. I will then schedule the meeting and send call-in information. Thanks Much, Peggy Esquibel-Reed Qwest CRPM -- Systems

-- CLARIFICATION MEETING - June 2, 2003 SCR052303-01 Request To Remove Mandatory Rule Where CLEC Has To Send 997 Back To Qwest After Receiving Pre-ordering Responses

Introduction of Attendees: Viju Hullur-Talk America, Janine Truhn-Talk America, Peggy Esquibel-Qwest, John Gallegos-Qwest, Suzy Enney-Qwest, Conrad Evans-Qwest, Wendy Green-Qwest, Berkley Loggie-Qwest, Denise Martinez-Qwest

Review Description of Change: Peggy Esquibel/Qwest reviewed the description of this request: Currently Qwest expects the CLEC to send functional acknowledgement (997) to Qwest after receiving responses (855 or 865) from Qwest for pre-ordering. We would like Qwest to remove this mandatory rule and make it entirely optional. Expected Deliverable: Sending 997s to Qwest for responses (855 or 865) to be entirely optional to CLECs

Confirm Impacted Interfaces: Peggy Esquibel-Reed/Qwest asked to confirm that the impacted interface is EDI only. Viju Hullur/Talk America stated that the request is only for EDI.

Confirm Products Impacted: Peggy Esquibel-Reed/Qwest asked to confirm that the impacted Products are All. Viju Hullur/Talk America stated that All products is correct.

Identify CLECs Expectation/Conference Call Discussion: Peggy Esquibel-Reed/Qwest asked if this Change Request was to include only the pre-order transactions of CSR Response, Address Validation Response, TN Availability Response, TN Cancellation Response, Appointment Availability Response, Appointment cancellation Response, Facility Availability Response, Service Availability Response. Viju Hullur/Talk America stated yes, those are the only transactions that Talk America is requesting but that Qwest may chose to include other transactions. Viju Hullur/Talk America asked if Qwest had any plans of going to Corba. Wendy Green/Qwest stated that there are no plans and stated that Qwest had received 2-CRs in the past and that they were denied. Wendy stated that the CR’s were in the Archived Interactive Reports if Talk America would like to review them. Wendy Green/Qwest asked if this request was to be configurable, if Talk America wanted this to be optional by CLEC. Viju Hullur/Talk America stated that yes, that is the intent of this CR. Viju Hullur/Talk America stated that she wants the data, does not want the acknowledgement. There were no other questions or comments. Identify any Dependent Systems Change Requests NA

Establish Action Plan Talk America to present this CR in the June 19, 2003 CMP Systems Meeting.

- May 29, 2003 Email Received from Viju Hullur/Talk America: Peggy, Mainly we are concerned with the following pre-ordering transactions, although this CR could be extended to other pre-ordering transactions as well. * CSR Response * Address Validation Response * TN Availability Response * TN Cancellation Response * Appointment Availability Response * Appointment cancellation Response * Facility Availability Response * Service Availability Response

I am looking forward to speaking with you this coming Monday Thanks Viju Hullur (312) 729-1282

- May 28, 2003 Email Sent to Viju Hullur/Talk America: Hello Viju, For your CR, SCR052303-01, can you please advise for what specific transactions your CR is requesting. Thank You, Peggy Esquibel-Reed Qwest CRPM -- Systems

CenturyLink Response

June 10, 2003

RE: SCR052303-01 Request To Remove Mandatory Rule Where CLEC Has To Send 997 Back To Qwest After Receiving Pre-ordering Responses

Qwest has reviewed the information submitted as part of Change Request SCR052303-01. Based upon research that has been conducted following the Clarification Meeting (held June 2, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the June Systems CMP Meeting.

At the June Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest