Wholesale: Products & Services

Archived System CR SCR050704-01 Detail

Status History

Project Meetings

Terri Kilker/Qwest reviewed the denial response as follows: Qwest has evaluated this request, and while it finds that it is technically feasible to perform the function of interfacing with Appointment Scheduler to schedule a technician visit for the CLEC, if an LSR is allowed to bypass the edits, there is a risk of an incorrect address impacting back office systems. Terri said that if that occurs, then manual intervention would be required to correct the address which has the potential to delay the order. Terri also said that it is Qwest’s belief that the responsibility for coordinating the dispatch of a technician to CLEC’s end user premise is the responsibility of the CLEC and it is Qwest’s responsibility to provide the CLEC with the tools to allow them to perform that activity. Terri also said that Qwest has fulfilled that obligation by providing the same access to Appointment Scheduler as it provides to its own service order writers. Terri said that by utilizing Appointment Scheduler to schedule its own technician visits, CLECs will preserve their relationship with their end user customers and through their coordination of the date with their end user be able to ensure that the customer will be ready on the date selected. Terri said that Qwest finds no reasonable business benefit to the CLEC or Qwest in acceptance of this change request and therefore respectfully denies the request. Donna Osborne-Miller/AT&T said that Cheryl Peterson/AT&T is the owner of this request and that she may have questions. Donna will contact her to determine next steps.

6/17/04 Systems CMP Meeting

Kit Thomte/Qwest stated that this CR was a walk on in the May CMP Systems Meeting. Kit asked if there were any questions or comments and stated that the status would move to Pending Prioritization.

5/20/04 Systems CMP Meeting

Cheryl Peterson/AT&T reviewed the description of the CR. AT&T is requesting the removal of the requirement to use the appointment scheduler for UNE-P Move, Add and Brand New Orders. She stated that this request would allow LSR’s to pass the edits that check for the need of a technician (CHC is not populated on their orders even when a tech is needed) and the confirmation number from the appointment scheduler in APTCON as well as the appointment time. AT&T experiences error messages with SAG Only addresses when using the appointment scheduler, which results in a need to use a work around. The work around would be eliminated with removal of the requirement of the appointment scheduler. AT&T would like Qwest to schedule their own technicians on the requested Due Date, as Qwest can better identify when a technician is needed at the facility.

Liz Balvin/MCI asked if AT&T was looking to remove the requirement to schedule a dispatch in pre-order.

Cheryl Peterson/AT&T said that they would like to make this optional because they have found that 50% of the time the scheduling of a technician is not accurate. Cheryl stated that it gets down to the APTCON field.

Liz Balvin/MCI stated that MCI would support this request on pre-order.

Cheryl Peterson/AT&T stated that they are working with Qwest on a separate issue associated with the Facility Availability Query and error messages.

Peggy Esquibel-Reed/Qwest stated that the status of this CR is in Clarification Status.

5/17/04 Clarification Meeting

Attendees: Cheryl Peterson - AT&T, Carla Pardee - AT&T, Regina Mosley - AT&T, Ann Adkinson - AT&T, John Gallegos - Qwest, Angela Stewart - Qwest, Terri Kilker - Qwest, Anne Robertson - Qwest, Lynn Stecklein - Qwest

Review Description of Change Lynn Stecklein - Qwest reviewed AT&T's request. AT&T is requesting the removal of the requirement to use the appointment scheduler for UNE-P Move, Add and Brandy New Orders. The request would allow LSR’s to pass the edits that check for the need of a technician (CHC is not populated on our orders even when a tech is needed) and the confirmation number from the appointment scheduler in APTCON as well as the appointment time. AT&T experiences error messages with SAG Only addresses when using the appointment scheduler, which results in a need to use a work around. The work around would be eliminated with removal of the requirement of the appointment scheduler. AT&T would like Qwest to schedule their own technicians on the requested Due Date, as Qwest can better identify when a technician is needed at the facility.

Discussion Cheryl Peterson - AT&T reiterated that AT&T would the requirement to use the appointment scheduler as optional. John Gallegos - Qwest asked if when Qwest determines that a technician is required, AT&T would like us to schedule the appointment with the CLEC. Cheryl Peterson/AT&T said yes.

Confirm Areas and Products Impacted The products impacted are UNE-P and UNE-P Pots and the interface impacted is IMA Common.

Establish Action Plan AT&T will present this change request in the Systems CMP meeting on June 17, 2004.

CenturyLink Response

For Review by CLEC Community and Discussion at the July, 2004 CMP Meeting

Cheryl Peterson AT&T

SUBJECT: Qwest’s Change Request Response SCR050704-01 Remove Requirement to use appointment scheduler on UNE-P Move, Add or New orders

This letter is in response to AT&T’s Change Request (CR) SCR050704-01. This CR requests that Qwest remove the requirement for the CLEC to use the Appointment Scheduler for UNE-P Move, Add and New Order requests. The request further asks that Qwest allow the Local Service Requests (LSRs) to pass Qwest edits that check for the need of a technician, especially when encountering SAG Information Only addresses, and use Appointment Scheduler to schedule its technicians when it is determined that one is necessary.

Qwest has evaluated this request, and while it finds that it is technically feasible to perform the function of interfacing with Appointment Scheduler to schedule a technician visit for the CLEC, if an LSR is allowed to bypass the edits, there is a risk of an incorrect address impacting back office systems. If that occurs, then manual intervention will be required to correct the address which has the potential to delay the order.

Furthermore, it is Qwest’s belief that the responsibility for coordinating the dispatch of a technician to CLEC’s end user premise is the responsibility of the CLEC and it is Qwest’s responsibility to provide the CLEC with the tools to allow them to perform that activity. Qwest has fulfilled that obligation by providing the same access to Appointment Scheduler as it provides to its own service order writers. By utilizing Appointment Scheduler to schedule its own technician visits, CLECs will preserve their relationship with their end user customers,.and through their coordination of the date with their end user be able to ensure that the customer will be ready on the date selected.

Qwest finds no reasonable business benefit to the CLEC or Qwest in acceptance of this change request and therefore respectfully denies the request.

Sincerely,

Qwest