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Archived System CR SCR050405-02 Detail

Currently today CEMR requires the user to manually select Repeat or Chronic from a customization page that places the words in the narrative of the trouble report and does not augment the commitment time.

Expected Deliverables/Proposed Implementation Date (if applicable):

Allow CEMR to automatically perform analysis on previous trouble reports within a 30 day time period to determine if the new report is a Repeat or a Chronic, tag the new trouble report appropriately and change the commitment to allow prioritization..

Status History

Project Meetings

Jill Martain - Qwest stated that this CR deployed on 7/19/05 and that this CR will be closed.

7/20/05 Systems CMP Meeting

Jill Martain - Qwest stated that this CR deployed on July 19th and will remain in CLEC Test for another month.

6/15/05 Systems CMP Meeting

Jill Martain - Qwest stated that the implementation date for this request is 7/19/05.

5/18/05 Systems CMP Meeting

Cathy Garcia - Qwest stated that this request will provide the ability for CEMR users to have the DATH Analysis performed automatically. She said that the system will determine if there were any other trouble reports within a 30 day time period, if so will automatically place REPEAT if it is the 2nd trouble report within 30 days, or CHRONIC if it is the 3rd trouble report in the trouble narrative. Cathy said that the system will also augment the commitment time by 2 minutes which will prioritize the trouble report in the downstream systems. Cathy said that currently today CEMR requires the user to manually select Repeat or Chronic from a customization page that places the words in the narrative of the trouble report and does not augment the commitment time. Kathy Stichter - Eschelon asked if this request was for design and non-design. Cathy Garcia - Qwest stated that this request impacts non-design only. Laurie Fredricksen - Integra asked if the CLEC would still have the ability to mark the ticket as a repeat or chronic. Cathy Garcia - Qwest said that the CLECs will still have that ability. Laurie Fredricksen - Integra asked if the ticket would only be marked if the repeat or chronic is for the same exact trouble. Cathy Garcia - Qwest said that if for example the 1st trouble was for a feature and the 2nd trouble was reported as no dial tone, the ticket will still be marked as a repeat. She said that if the 1st ticket was cancelled, that it would not count as a repeat ticket. Liz Balvin - Covad asked why this CR was not prioritized since it was CEMR impacting. Jill Martain - Qwest stated that Qwest is doing this for the Company. Liz Balvin - Covad asked if this is a retail enhancement. Jill Martain - Qwest stated that this CR provides enhancements across the board. Kathy Stichter - Eschelon asked if #3 SCR050405-02 and #4 SCR050405-03 have July implementation dates. Jill Martain - Qwest said yes.

5/9/05 Clarification Meeting

Currently today CEMR requires the user to manually select Repeat or Chronic from a customization page that places the words in the narrative of the trouble report and does not augment the commitment time.

This request seeks to allow CEMR to automatically perform analysis on previous trouble reports within a 30 day time period to determine if the new report is a Repeat or a Chronic, tag the new trouble report appropriately and change the commitment to allow prioritization..

Cathy Garcia - Qwest will present this request in the May Systems CMP Meeting.

CenturyLink Response

June 10, 2005

RE: SCR050405-02 (CEMR enhancement to Automate Display Abbreviated Trouble History (DATH) Analysis

Qwest has reviewed the information submitted as part of Change Request SCR050405-02. Based upon the scope of this CR as agreed to in the Clarification Meeting (held May 9, 2005) Qwest is able to provide an estimated Level of Effort (LOE) of 25 to 35 hours for this CEMR Change Request.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

Sincerely,

Qwest