Wholesale: Products & Services

Archived System CR SCR050203-01 Detail

Expected deliverables/proposed implementation date (if applicable): As soon as possible

Status History

Project Meetings

SCR050203-01 UNE-P PAL in IMA (originated by Arizona Dialtone) Laurel Nolan/Qwest stated that this CR was a duplication of a current CR submitted by Ernest Group. She stated that Qwest was currently looking at other alternatives to address some of Arizona Dialtone’s concerns. She stated that because of this Arizona Dialtone accepted withdrawing the CR.

Email from Tom Bade Arizona Dialtone to Laurel Nolan-Qwest CMP July 7, 2003

thanks do it! Email from Laurel Nolan-Qwest CMP to Tom Bade Arizona Dialtone July 7, 2003

From: "Nolan, Laurel" To: "'Tom Bade'" Sent: Monday, July 07, 2003 8:59 AM Subject: RE: CR for UNE-P PAL in IMA

Tom,

Thanks for your email. Through the CMP you can request manual solutions for systems change while the system solution is going through the prioritization process.

I would like to suggest that we hold a meeting with your Service Manager and Qwest's Process Specialist to review the current process and discuss the problems that you are having. During this meeting we can discuss possible solutions like emailing PDFs. After the meeting you are welcome to submit CMP CRs for any possible manual change you would like.

Please let me know if you're interested in attending a meeting with your Service Manager and Qwest's Process Specialist and what times work best for you on Friday, July 11th or Monday, July 14th.

Thank you, Laurel CMP

Email From: Tom Bade [mailto:tombade@arizonadialtone.com] Sent: Monday, July 07, 2003 9:35 AM To: Nolan, Laurel Subject: Re: CR for UNE-P PAL in IMA

As I have indicated in several communications, it appears that une-p pal will never receive any favorable prioritization unless Qwest ways in on the difficulty for qwest to provision service properly and the amount of time Qwest employees take to implement PAL lies and go back and check for all the provisioning errors that have been occurring. I think our request supports Ernest position and would like it to stay in the process.

I thought that you were checking on alternative methods of transmission such as e-mail instead of the poor quality faxes which seem to cause most of the problems.

Email from Laurel Nolan to Tom Bade July 1, 2003

Tom,

Thank you for your voice mail. As I stated in my message, Qwest would like to hold a call with you and your Subject Matter Experts to discuss the problems that you are having with the IIS System and the submission of UNE-P PAL orders.

As you know, there is currently a CR, submitted by Ernest, that addresses the need for UNE-P PAL in IMA. I would suggest that after we have the internal call to discuss the problems and determine if you would like to open a product/process CR for a manual solution while the Ernest CR waits for prioritization.

Please let me know your thoughts.

Thanks, Laurel

Laurel Nolan Qwest Communications CMP-Systems 303.965.3715 lnolan@qwest.com

June CMP Systems Meeting Meeting Minutes SCR050203-01

SCR050203-01 UNE-P PAL in IMA (originated by Arizona Dialtone) Connie Winston/Qwest stated that this CR is in evaluation and noted that Qwest is working with Arizona Dialtone. Connie noted that Qwest believes that this request is a duplicate and we are working towards combining them, if they are in fact the same. There were no questions or comments.

Subject: Re: Related CMP CR-SCR082202-01 Date: Thu, 29 May 2003 14:55:07 -0700 From: "Tom Bade" To: "Laurel Nolan" References: 1 , 2 , 3

I would like qwest to accept e-mailed pdf files (or any reasonable format for that matter) for LSRs as it appears as if IMA is not a viable alternative. This would at least save a lot of paper and be more legible for the data entry people.

Subject: Re: Related CMP CR-SCR082202-01 Date: Thu, 29 May 2003 15:34:31 -0600 From: "Laurel Nolan" Organization: Qwest Communications International, Inc. To: Tom Bade References: 1 , 2 Tom,

Thank you for your email. I understand your concerns, but Qwest does not have control over the order in which IMA CRs are worked. Under section 10.0 of the Qwest Wholesale Change Management Process Document, Qwest and the CLECs work IMA CRs through the Prioritization Process. The prioritization process provides an opportunity for CLECs and Qwest to prioritize CRs and each CLEC and Qwest receive one vote.

The Qwest Wholesale Change Management Process Document is available at http://www.qwest.com/wholesale/cmp/whatiscmp

If you would like to change your CR to request that Qwest send you pdf files, I am more than happy to help you.

Regards, Laurel CMP

Subject: Re: Related CMP CR-SCR082202-01 Date: Wed, 28 May 2003 14:51:35 -0700 From: "Tom Bade" To: "Laurel Nolan" References: 1 Good Morning Laurel,

Ernest request doesn't address the multitude of problems, delays and incorrect provisioning because of legibility of faxes and data input when the Qwest order entry department works each order each of the several times it takes to get it provisioned properly. If I keep mine in there will it's priority be set and reset further back in the bunch as Ernest's was? Does Qwest consider that making it harder to provision certain types of lines as anti-competitive, as it certainly discourages selling PAL lines (which Qwest didn't want to do until settling with Ernest on their FCC Complaint)? Perhaps the request should be changed to request acceptance of pdf files attached to e-mails.

Thanks for the update. I look forward to your response.

Tom

Subject: Related CMP CR-SCR082202-01 Date: Wed, 28 May 2003 12:09:56 -0600 From: "Laurel Nolan" Organization: Qwest Communications International, Inc. To: tombade@arizonadialtone.com CC: me

Tom,

Attached is a CR that Qwest believes addresses the CR that you submitted regarding UNE-P PAL in IMA, SCR050203-01.

Please review the attached CR and let me know if you would like to withdraw your CR or move forward with your request.

Thank you,

Laurel Nolan Qwest Communications CMP-Systems 303.965.3715 lnolan@qwest.com

Clarification Call: May 13, 2003

Attendance: Tom Bade-Arizona Dialtone, Carrie Ranges-Arizona Dialtone, Suzy Enny-Qwest, John Gallegos-Qwest, Conrad Evans-Qwest, Monica Manning-Qwest, Berkley Loggie-Qwest, Laurel Nolan-Qwest CRPM

Review of request Nolan-Qwest read through the description of change and the expected deliverable. She asked Bade-Arizona Dialtone if he had any changes to the CR. He stated that he thought that this would be something that Qwest would really want because of the number of times that CLECs had to send manual orders over and over again. He asked Carrie (Arizona Dialtone) how many orders out of 10, were not correct. Ranges-Arizona Dialtone stated that only 3-4 would be correct. She stated that there were a lot of problems with fax and that sometimes PONs were transposed. She continued that they (Arizona Dialtone) submitted 100 orders at one time and that remarks weren't read. She stated that manual processing always has problems. Bade-Arizona Dialtone stated that there were problems with features not apearing on the lines. Gallegos-Qwest asked if the problems were on UNE-P PAL. Bade-Arizona Dialtone stated yes.

Nolan-Qwest confirmed the products, interface, and impacted areas. She asked if there were any additions or changes.

Nolan-Qwest asked if there were any other question or concerns in regards to this CR. Manning-Qwest stated that she thought that there might be a simular request currently open. Nolan-Qwest stated that she would research related CRs and provide any to Bade and Ranges (Arizona Dialtone) for review.

Nolna-Qwest stated that the CR would be presented by Bade-Arizona Dialtone in the June systems meeting and that she would provide him with the details prior to the meeting. She stated that Qwest would provide a response to the CR prior to the meeting as stated in the CMP.

Meeting adjourned.

Called CLEC: May 5, 2003

Contact Tom in regards to classification of CR. CR form stated Product/Process, but Qwest believes it to be a systems change. Left voice mail stating that the CR would be acknowledged as systems and that Qwest would like to discuss.

CenturyLink Response

Qwest has reviewed the information submitted as part of Change Request SCR050203-01. Based upon research that has been conducted following the Clarification Meeting (held May 13, 2003) Qwest has determined that SCR082202-01, submitted by Ernest, addresses this request.

At the June Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest