Wholesale: Products & Services

Archived System CR SCR050103-01 Detail

Expected Deliverables/Proposed Implementation Date (if applicable):

That Qwest recovery process threshold be increased from 100 to 1000 prior to suspending CLEC’s outbound transactions.

Status History

Project Meetings

Liz Balvin/Covad said that the process to increase the threshold is in place. Leilani Hines/MCI said that this CR could be closed.

6/17/04 Systems CMP Meeting

Connie Winston/Qwest stated this CR will remain in CLEC Test for another month per the request of Donna Osborne-Miller/AT&T. Woldey Assefa/Qwest stated that this CR may be ready to close. Donna Osborne-Miller/AT&T stated that AT&T is agreeable to closing the CR. Kit Thomte/Qwest asked if MCI was ready to close the CR. Liz Balvin/MCI stated that she would like the CR to be moved to Deferred status until MCI migrates to the IMA 16.0 Release. Connie Winston/Qwest stated that the CR could remain in CLEC Test. Liz Balvin/MCI stated that MCI would be migrating to 16.0 until October and stated that she would prefer the status of Deferred. Kit Thomte/Qwest stated that this had been done in the past. Susie Bliss/Qwest stated that this would be better that a new descriptor. This CR will move to Deferred Status and will be reviewed in October, for closure.

5/2/04 Systems CMP Meeting Discussion This CR will remain in CLEC Test.

4/22/04 CMP Sytems Meeting

MEETING MINUTES - February 17, 2004 Hi-Level Walk Through of IMA 15.0 Committed CR's

Attendees: Anne Robberson-Process Analyst (Qwest), Curt Anderson- IT Systems Analyst (Qwest), Diane Burt-Systems Analyst (AT&T), Donna Osborne-Miller - Carrier Relations Manager (AT&T), Dusti Bastian-Process Analyst (Qwest), Ellen McArthur-Process Analyst (Qwest), Hank Martinez-IT Systems Analyst (Qwest), James McCluskey-ILEC Manager (Accenture), John Daugherty-Product Management (AT&T), John Gallegos-IT Manager (Qwest), Kathy Miller-Process Manager (Qwest), Kim Isaacs- ILEC Relations Process Analyst (Eschelon), Kyle Kirves-IT Analyst (Qwest), Linda Miles-Process Manager (Qwest), Lori Langston-Process Manager (Qwest), Marie Acceno-Systems Analyst (AT&T), Nancy Denny-IT Analyst (Qwest), Nicole James-IT Analyst (Qwest), Pat Bratetic-Process Manager (Qwest), Phyllis Burt-Systems Analyst (AT&T), Randy Owen-IT Manager (Qwest), Shon Higer-Process Analyst (Qwest), Shonna Pasionek-IT Analyst (Qwest), Stephanie Prull-EDI Business Analyst (Eschelon), Susie Wells-Product/Process Analyst (Qwest) Meeting Facilitator: Nancy Denny (Qwest)

Purpose: High-level walk-through of the CRs that are committed in the IMA 15.0 Release.

Supporting Documents: Qwest Notification: SYST.02.13.04.F.01366.IMAEDI15.0Cand&DocWkth Documentation containing 15.0 Candidate Summaries: February 17, 2004, attached to notification CRs can be found in the Qwest Wholesale Change Request Interactive Report located at: http://www.qwest.com/wholesale/cmp/changerequest.html

Discussion: Stephanie: Is this change only applicable for CLECs on 15.0? Or can 14.0 users use it? Curt Anderson Qwest (Curt): 15.0 only. Phyllis: Is there any way to increase this past the 1000 count? Ben Rogers Qwest (Ben): Number is negotiable up to 1000. Phyllis: Can we call the Help Desk and ask them to up the number by percentage? Ben: Through analysis. No. Phyllis: You can’t accommodate? Ben: That’s correct. Phyllis: Accommodation will require a separate CR? Ben: Yes.

Excerpt June Monthly Meeting June 19, 2003

SCR050103-01 Change of Recovery Threshold from 100 to 1000. Review Possible Process Solutions (originated by MCI) SCR050103-01 Recovery Threshold from 100-1000. Review the Possibility of CLECs Changing the Threshold Depending on Projected Volume (originated by MCI) Connie Winston/Qwest stated that there is not a process solution available to do this. Connie stated that the LOE is provided (1700 to 2500 hours). Connie Winston/Qwest stated that Qwest does not recommend this CR. Connie stated that it could take quite a while to reach a threshold of 1000 and to activate the alarms. Connie stated that it could take a while to reach the threshold during slow time periods or if you are a small CLEC. Connie Winston/Qwest stated that Qwest continues to caution the CLECs even though this will be configurable for each CLEC. Sue Stott/Qwest stated that the LOE provided is to make this CLEC specific. There were no questions or comments. These action items were closed.

Excerpt May Monthly Meeting May 22, 2003

SCR050103-01 Increase Qwest’s recovery process threshold Liz Balvin/MCI presented the CR and noted that currently MCI cannot react because the threshold is currently too small at 100. Lynn Notarianni/Qwest stated that Qwest has provided an LOE, but that it involves some re-architecturing of the process. She stated that Qwest wanted to discuss this CR with the CLECs because Qwest felt that it would be a good idea to make this change configurable by CLEC. She stated that it would not be beneficial for each CLEC to have a threshold of 1000. Connie Winston/Qwest stated that obviously MCI would hit the threshold quickly when they are busy, but not for a long period of time when the CLEC is not busy. She stated that Qwest would like to send out an alarm when Qwest knows that a CLEC is having trouble. Winston continued that if the threshold were raised to 1000 then, for example over the weekends, the alarms would not go off for a very long time and that there would be a large queue. John Barard/Covad asked if there was another way to solve MCI’s issue without shutting them off. Liz Balvin/MCI suggested looking at process changes. Connie Winston/Qwest stated that Qwest could look at additional process changes that would resolve some of MCI’s concerns. She stated that Qwest currently calls the CLEC when a problem arises. She stated that if the threshold were raised to 1000 then Qwest would be aware of the issue for a longer period. She gave the example a problem happening late Friday and that it might be Monday mid-morning until Qwest knows that there is a problem. Liz Balvin/MCI stated that they had been in production since January and that they had hit the threshold 7-8 times already. Lynn Notarianni/Qwest stated that the problem was very different by CLEC and that Qwest had a PID in place. Donna Osborne-Miller/AT&T stated that she wanted to take the issue offline and discuss it with her team. Phyllis Burt/AT&T stated that the change would definitely affect AT&T Consumer. She asked if there was currently a process in place for notification. Woldey Assefa/Qwest stated that there was currently a process in place where internally pages were distributed when a CLEC goes in queue and they are suspended. He continued that in pre-order there is a timeout set and if a CLEC does not get a response they can call the help desk and escalate the ticket. He stated that Qwest works through the issues through the production support process. Phyllis Burt/AT&T stated that the numbers are lower for their consumer division. Connie Winston/Qwest stated that the threshold is Qwest’s alert to let the CLECs know that there is a problem. Lynn Notarianni/Qwest stated that many times having the CLECs recycle their machine could solve the problem. Liz Balvin/MCI stated that she would like Qwest to look at process change options. Judy Schultz/Qwest stated that Qwest could certainly look at possible process changes. Connie Winston/Qwest stated that maybe Qwest could look at holding the threshold at 100 for an alarm, but not suspending. She stated that she did not know if this was possible, but that the team would look into it. Stephanie Prull/McLeod asked if the threshold would be permanent once it was set or if the CLECs could adjust it based on their projections. Lynn Notarianni/Qwest stated Qwest could investigate the possibility, but that she was not sure if it was feasible. Connie Winston/Qwest said that this was not included in the LOE. Liz Balvin/MCI asked about the option of having the CLEC set their own threshold. She asked how the process would work. Connie Winston/Qwest stated that it was not a configuration by hour. Lynn Notarianni/Qwest said that under the process, the CLEC would tell Qwest if they wanted their threshold set at 100 or 1000. She stated that this would be a one-time setting. Liz Balvin/MCI asked if the change request was prioritized high enough for IMA 15.0, then what would the work be associated with this change. She asked if the LOE provided, 2500 hours, would only be for changing MCI or if the LOE would apply to all CLECs. Lynn Notarianni/Qwest said that the LOE provided was to implement and then Qwest would receive the request for threshold from all CLECs. Liz Balvin/MCI asked if this was up-front work that would be required if the CLEC wanted to change their threshold. Lynn Notarianni/Qwest stated that Liz’s statement was correct. Connie Winston/Qwest suggested that the CLECs follow up with their IT teams to see if they are interested in this change. She stated that Qwest would look into other process options and the option of having an alarm, but not suspending the CLEC. She said that Qwest would also look into daily re-configuration or different thresholds on the weekend.

Clarification Call May 9, 2003

Attendees: Liz Balvin-MCI, John Gallegos-Qwest, Shonna Pashonic-Qwest, Suzy Enny-Qwest, Cimberlie Chambers-Qwest, Curt Anderson-Qwest, Samantha Kratzet, Michelle Thacker-Qwest, Woldey Assefa-Qwest, Laurel Nolan-CRPM Qwest

Description of requested change and expected deliverable: Nolan-Qwest reviewed the change request and asked Balvin-MCI if there were any additions or changes. Balvin-MCI stated that MCI sends approximately 60 requests per minute. She stated that if the threshold was expanded to 1000 then it would give MCI approximately 18 minutes.

Review of interface, products impacted, and areas impacted: Nolan-Qwest reviewed the information from the CR form. Kratzet-Qwest asked if this change request only applied to pre-ordering or if it should also be ordering. Balvin-MCI stated that it should also be ordering. Nolan-Qwest stated that she would make that change in the CR.

CenturyLink Response

May 15, 2003 RE: SCR050103-01

Qwest has reviewed the information submitted as part of Change Request SCR050103-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held May 9, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 1700-2500 hours for this IMA Change Request and no SATE impacts.

At the May Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

This Change Request is eligible for the IMA 15.0 Prioritization.

Sincerely, Qwest