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Archived System CR SCR043002-01 Detail

Status History

Project Meetings

Clarification call attendees: Donna Osborne-Miller - AT&T Terry Bahner - AT&TJonathan Spangler - AT&T Sharon VanMeter - AT&T Bill Micou - AT&T Regina Mosley - AT&T Dale Carlin AT&T Bret Birkholtz - Qwest J.J. Bradley - Qwest Beth King - Qwest Jerry Mohatt - Qwest Berkley Loggie - Qwest Mark Routh - Qwest

Mark Opened and asked everyone to announce themselves. He introduced the CR and read the tiltle. Donna provided summary of the request and asked that the title be corrected to include Name as well as address. Mark indicated that he would update the CR to reflect the change. Beth asked if this change was only for the CSR Transaction. Donna and Bill stated that it was only CSR. Bill mentioned that no other ILECs require the name and address fields be populated for CSR. Just the phone number is required. Donna mentioned that Jonathan had raised the flag on this issue. …...(Thanks Jonathan) Bill asked for confirmation that this would be an IMA Common change. Beth agreed, because it would effect the back end data bases that are used by both the IMA GUI as well as IMA EDI. JJ asked if this request was to remove the fields or just remove the requirement to populate them. If they were included, should they be edited? Beth pointed out that if they were "Optional", they would not be edited. Bill indicated that he didn't see any reason to leave the fields in. JJ mentioned that there could be some back end legacy system impacts. Bill mentioned that in the event that there were more than one CSR returned on the CSRQ, the Cust Code could be used as the tie breaker. He said that the Ref # would resolve multiple CSRQs as well. He added that the Cust Code filed is not a required field. Beth pointed out the fact that the Ref # is a conditional field. She stated that Ref#, not Cust Code is used for the tie breakers (there isn't a Cust Code field on CSR). Bill indicated that the CSRQ 37 field had a length of 12 with 2 hyphens. Beth indicated that the Cust Code is not included Bill said that if, on a query, you get back multiple responses, the user could go in with the Ref # to identify the correct account. Beth said that Qwest would be open to leaving them optional. Bill indicated that if Qwest took away the edits, he wouldn't have any problem leaving the fields in. Beth indicated that Qwest may need to come back with two options: 1) Make the fields optional but leave them in the form due to the fact that if they were removed, it would require a mapping change. 2) Remove the fields from the form. The call was concluded by Mark summarizing the next steps and reiterating that he would update the tile field on the CR.

Discussion from the May 16 CMP meeting: Donna Osborne-Miller/AT&T presented this CR. This CR centers on CSR retrieval in GUI and EDI. Donna Osborne- Miller/AT&T reviewed the requirements and noted that there is no other ILEC has these requirements. Donna Osborne-Miller said that she realizes that this is a walk on, but during the clarification meeting Qwest said that they could possibly make these fields optional, as well as a second option (but this option was a large effort). Michael Buck/Qwest noted that the LOE is included (200-750 hours) and is a potential candidate for IMA 12.0. Donna Osborne-Miller/AT&T said that she believed the hours assigned were for the option of making it optional and this seems like the best option for both Qwest & other CLECs. Michael Buck/Qwest noted that Qwest needs to make the option visible in the body of the response of the CR so that it is more obvious come voting.

Dicussion from the September 19 CMP meeting:

Connie Winston/Qwest said that in definition on the name and address field requirement on the CSR retrieval, the notes had reference to pre-order and order. Qwest clarified with the originating CLEC that their expectation was for “pre-order” only. This Action Item is to make sure that we brought it to the entire CMP community. Liz Balvin/WorldCom wanted to clarify that this request is the one that seeks not only the lifting of the name and address field but once the CSR is retrieved, that Qwest is only going to respond with the active CSR. Connie Winston/Qwest said Yes Liz Balvin/WorldCom also said that WorldCom has had some issues with CSRs that actually list multiple accounts as live. How is Qwest determining the actual active account. Connie Winston/Qwest said that live accounts would be displayed since we can’t necessarily make that determination. Now we do still have SANO as a requirement but not full name and full address. So we would try to do a SANO validation. If that matched both of them, we would not make that choice for you and we would not hide from you that there are two options there. We would you to make that determination. That is rare but Qwest is not saying that it could never happen. Bonnie Johnson/Eschelon - couldn’t the one customer have two active accounts up at one time due to posting? So then you would have to make the determination, which was the most recent? Connie Winston/Qwest said that it shouldn’t stay live. When another live one comes, the other one should go away. That’s the goal. When that isn’t successful, we would not hide one of them from you and make that determination by ourselves with the system. We would tell you that there are two active live accounts. Liz Balvin/WorldCom– I sort of have a side bar question. I think we’ve talked about this before, I just want to make sure I’m clear regarding the customer code. I know that’s returned on the CSR but is customer code required for the order? Connie Winston/Qwest — Qwest definitely recommend that you provide the customer code. John Gallegos/Qwest - that’s correct but there is not a hard edit Liz Balvin/WorldCom — What is the logic for assigning customer code? I believe Customer Codes increment by 100. Connie Winston/Qwest — no, there is different logic for different order types Bonnie Johnson/Eschelon — could you publish that please? It would help to identify if you come across two CSR MickiJones/WorldCom- if not required to put Customer Codes on order, how do you determine which one to put on account? Connie Winston/Qwest — it falls out to manual handling Liz Balvin/WorldCom — the highest increment would be the active account? Connie Winston/Qwest — No, not necessarily. Bonnie Johnson/Eschelon — it could be lower or higher Liz Balvin/WorldCom — The logic for customer code assignment would be very helpful. Also, when is a Customer Code generated? For every change or only when they migrate? Connie Winston/Qwest — it is at origination, but we can provide that information. Mike Buck/Qwest — Are they any other questions? There were no questions on the phone or in the room. This action item will be closed, the CR will of course remain open, and a new action item will be created to answer the questions on Customer Code. SCR061802-02 (Separate Local End Office Usage and Shared Transport Usage on UNE-P BillMate files.) Jeff Thompson/Qwest said that the LOE is about 6,000 hrs and is a fairly significant piece of work. Qwest is still trying to get a target date provide the scheduling info when it’s available. Kathy Stichter/Eschelon said thanks, I’d appreciate that. Liz Balvin/WorldCom said that we’ve never really had a prioritization for billing before, and I’m curious if this, with the level of man-hours, would require that going forward. Jeff Thompson/Qwest said when I say it’s significant I mean that the issue is that it’s touching multiple sub-systems. Scheduling the work in all the sub-systems is a matter of coordination that requires meetings and discussion with all those sub-systems. Those efforts are underway. It’s not a matter of being able to do the work, it’s a matter of getting all of the systems to work together. This could be #1 in priority and we would still be in the same bucket. Mike Buck/Qwest asked if there were any other questions and there were none.

CenturyLink Response

As discussed and agrred to by Qwest and the CLECs in the May Systems CMP meeting, Qwest will implement Option 1 for this request.

This request is eligible for prioritization for the IMA 12.0 release.

Additional Information: Qwest has placed an indicator on the CSR for all accounts that are pending disconnection. This indicator will appear in the Account Description field with the value of DISC when the CSR is retrieved, so the user can distinguish between that account and the active account in the event that they are both returned on the CSR Query. This information can be found in the IMA User's Guide in the Pre Order Process section under within the CSR portion of the Reviewing Customer Service Records section.