Wholesale: Products & Services

Archived System CR SCR042903-01 Detail

Addition of Qwest CR SCR073003-01 for Add New IMA Reject Reason, "Requested Product Not Available"

Status History

Project Meetings

Connie Winston/Qwest stated that this CR was completed in the 15.0 release. The CLEC Community agreed that this CR could be closed. 8/18/04 Systems CMP Meeting

Connie Winston/Qwest stated that this CR was implemented in 15.0 and would remain in CLEC Test.

7/22/04 Systems CMP Meeting

Connie Winston/Qwest stated that this was implemented in 15.0 and would remain in CLEC Test.

6/17/04 Systems CMP Meeting

Connie Winston/Qwest stated this CR will remain in CLEC Test for another month per the request of Donna Osborne-Miller/AT&T.

5/20/04 Systems CMP Meeting Discussion This CR will remain in CLEC Test.

- 4/22/04 CMP Systems Meeting

Connie Winston/Qwest stated that this request was implemented in the IMA 15.0 Release Liz Balvin/MCI stated that this request did provide greater detail on reject code descriptions. Liz asked if the centers received training on these field changes.

Connie Winston/Qwest stated that the centers did receive training. Liz Balvin/MCI said that all Reps. need to use that training and need to be consistent with the field descriptions. Connie Winston/Qwest agreed. Malia Tasi/VCI Company asked if the centers are using the workaround. Connie Winston/Qwest stated that the workaround was associated to a different request that will be discussed later.

This CR remains in CLEC Test.

MEETING MINUTES - February 17, 2004 Hi-Level Walk Through of IMA 15.0 Committed CR's

Attendees: Anne Robberson-Process Analyst (Qwest), Curt Anderson- IT Systems Analyst (Qwest), Diane Burt-Systems Analyst (AT&T), Donna Osborne-Miller - Carrier Relations Manager (AT&T), Dusti Bastian-Process Analyst (Qwest), Ellen McArthur-Process Analyst (Qwest), Hank Martinez-IT Systems Analyst (Qwest), James McCluskey-ILEC Manager (Accenture), John Daugherty-Product Management (AT&T), John Gallegos-IT Manager (Qwest), Kathy Miller-Process Manager (Qwest), Kim Isaacs- ILEC Relations Process Analyst (Eschelon), Kyle Kirves-IT Analyst (Qwest), Linda Miles-Process Manager (Qwest), Lori Langston-Process Manager (Qwest), Marie Acceno-Systems Analyst (AT&T), Nancy Denny-IT Analyst (Qwest), Nicole James-IT Analyst (Qwest), Pat Bratetic-Process Manager (Qwest), Phyllis Burt-Systems Analyst (AT&T), Randy Owen-IT Manager (Qwest), Shon Higer-Process Analyst (Qwest), Shonna Pasionek-IT Analyst (Qwest), Stephanie Prull-EDI Business Analyst (Eschelon), Susie Wells-Product/Process Analyst (Qwest) Meeting Facilitator: Nancy Denny (Qwest)

Purpose: High-level walk-through of the CRs that are committed in the IMA 15.0 Release.

Supporting Documents: Qwest Notification: SYST.02.13.04.F.01366.IMAEDI15.0Cand&DocWkth Documentation containing 15.0 Candidate Summaries: February 17, 2004, attached to notification CRs can be found in the Qwest Wholesale Change Request Interactive Report located at: http://www.qwest.com/wholesale/cmp/changerequest.html

Discussion: Denise Martinez provided the overview based on the documentation published with the agenda.

There were no questions.

10/16/03 CMP Systems Meeting Connie Winston/Qwest stated that the reason will specify which product/feature is not available and is part of the definition of this CR. Connie noted that this action item will be closed.

9/18/03 CMP systems meeting

Connie Winston/Qwest stated that this CR did not make the 15.0 release. Liz Balvin/MCI asked if this CR was supposed to be combined with the MCI CR. Connie Winston/Qwest said that was a different CR. This action item will remain open.

8/21/03 CMP sytems meeting Liz Balvin/MCI stated that their interest was high. Jennifer Arnold/USLink stated that they were interested in this CR.

7/17/03 CMP Systems Meeting Connie Winston/Qwest provided the LOE for this Change Request. The LOE is 1225 to 2050 hours and is eligible for the IMA 15.0 vote.

5/22/03 CMP Systems Meeting

Liz Balvin/MCI reviewed the description of the CR.

John Gallegos/Qwest stated that this CR is in evaluation. We are researching to determine if there are any manual or center impacts before we provide the LOE.

Liz Balvin/MCI said ok.

5/8/03 Clarification Meeting

Introduction of Attendees Liz Balvin - MCI, Doug Lacy - MCI, Pat Gurnsey- MCI, Michelle Thacker - Qwest, Shon Higer - Qwest, Cindy Schwartz - Qwest, Suzie Enney - Qwest, Conrad Evans - Qwest, John Gallegos - Qwest, Denise Martinez - Qwest

Review Description of Change Lynn Stecklein/Qwest reviewed the CR. This Change Request is proposing that Qwest modify the manual reject Codes and Descriptions provided on ISC rejected LSRs. Currently, MCI is identifying 4-5 different reject codes (ORD XXX) selected by ISC reps and associated generic descriptions that don’t specifically address the nature of the issue with the rejected LSR. Rather, ISC reps utilize the LEC Remarks field on the Reject Notifier. MCI is proposing Qwest make available more options to ISC reps and that those codes/descriptions more specifically identify the cause or causes of the manual clarification. Reps could choose more that a single code/description (all reasons that failed manual review), and provided multiple reject responses with unique codes and descriptions. If additional information needs to be conveyed, reps remarks could be appended to the description rather than entered in Remarks. This would allow CLEC error correction reps to only review the Code and Description fields. In addition, it would allow CLECs greater accuracy in reporting and auditing Reject Notifiers, allowing CLECs to address self initiated issues more timely, without having to review Codes, Description and LEC Remarks fields. Doug Lacy /MCI stated that the biggest benefit in this change would be that it would help them audit their own processing and that now it is difficult to audit what is being corrected. Liz Balvin/MCI cited an example of a call forwarding where they received 6 rejects and that it is very manual intensive to look at the remarks. Denise Martinez/Qwest said that she thought we were addressing some of these concerns in 13.0 on the LR form. She stated that she would take and action item to research further and to contact Michelle Thacker/Qwest to discuss. She also asked MCI to send examples of any other scenarios they are encountering. Doug stated that maybe some of the other CLECs could provide other examples.

Confirm Areas & Products Impacted The impacted interface is IMA Common and the products impacted are UNE and UNE-P.

Identify/Confirm CLEC's Expectation MCI is proposing Qwest make available more options to ISC reps and that those codes/descriptions more specifically identify the cause or causes of the manual clarification.

Identify any Dependent Systems Change N/A

Establish Action Plan MCI will present this CR in the May 22, 2003 CMP Meeting

CenturyLink Response

Qwest has reviewed the information submitted as part of MCI's Change Request SCR042903-01. Based upon research that has been conducted following the Clarification meeting (held May 8, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 1225 to 2050 hours for this IMA Change Request and SATE impacts of 10 to 15 hours.

At the July Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

This Change Request is eligible for the IMA 15.0 Prioritization.

Sincerely, Qwest

DRAFT RESPONSE May 13, 2003 RE: SCR042903-01

Qwest has reviewed the information submitted as part of MCI's Change Request SCR042903-01. Based upon research that has been conducted following the Clarification meeting (held May 8, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at theJune Systems CMP Meeting.

At theJune Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest