Wholesale: Products & Services

Archived System CR SCR042902-01 Detail

Currently when Qwest bills a CLEC for repair and maintenance charges, the CLEC is unable to reconcile the bill with the Qwest ticket. Eschelon requests that Qwest uses the CLEC's internal ticket number in the PON Field on the bill that is sent to the CLEC. This will allow the CLEC to reconcile repair and maintenance charges and determine if the charge is appropriate.

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Original CR Description:

Currently when Qwest bills a CLEC for repair and maintenance charges, the CLEC is unable to reconcile the bill with the Qwest ticket. Eschelon requests that upon completion of SCR030702-1, Qwest uses the CLEC's internal ticket number on the bill sent to the CLEC. This will allow the CLEC to reconcile repair and maintenance charges and determine if the charge is appropriate.

Status History

Project Meetings

Jill Martain/Qwest asked if this CR could be closed. Kathy Stichter/Eschelon stated that this CR could be closed.

11/16/05 Systems CMP Meeting

Kathy Stichter/Eschelon stated that this is working fine for UNE Loop. She said that in looking at Resale and QPP they are seeing strange looking numbers. She said that some have the TN and some just have weird numbers and are not Eschelon tickets. Kathy said that she will open a trouble ticket and would like this CR to remain open.

10/10/05 Systems CMP Meeting

This CR deployed on 10/17/05 and will remain in CLEC Test.

5/18/05 Systems CMP Meeting

Jill Martain - Qwest stated that the targeted implementation for this request is 10/10/05 and that this action item will be closed.

4/20/05 Systems CMP Meeting

Alice Matthews - Qwest stated that an adhoc meeting was held to discuss character limitations around the Trouble Ticket number to make sure that we were in synch with the CLECs. Bonnie Johnson - Eschelon asked for a status of the action items from the meeting Alice Matthews - Qwest stated that the action item from the meeting was for the CLECs to determine if they were ok with the 13 character limitation and to validate whether or not they used special characters in their internal trouble ticket number. Alice said that we did get agreement from AT&T and Eschelon that it would not be a problem. Liz Balvin - Covad is fine with the change. Bonnie Johnson - Eschelon asked if special characters would be allowed. Alice Matthews - Qwest said that whatever you are using today will be allowed. Jill Martain - Qwest stated that we did get agreement on how to move forward and are working towards getting a scheduled date. Connie Winston - Qwest asked what special characters the CLECs use. Bonnie Johnson - Echelon said that they do not use any (Change to minutes submitted by Eschelon 4/29/05) but don’t know if some CLECs do. Connie Winston - Qwest stated that she will take an action item to discuss the virgule special character that can’t be used in the PON on the service order. Jill Martain - Qwest stated that there is an edit for the virgule in the PON field. Connie Winston - Qwest stated that there should be no special characters in the PON field. (Change to minutes submitted by Covad 4/28/05) Liz Balvin - Covad stated the request is specific to billing outputs and should not impact how CLECs provide PONs on their order(s) and/or how trouble ticket numbers are currently submitted by CLECs. Connie Winston - Qwest stated that she will research.

8/18/04 Systems CMP Meeting

Jill Martain/Qwest stated that the LOE for this CR is 500 to 700 hours and that this action item will be closed.

August 9, 2004 Email Received from Eschelon, Kathy Stichter: Peggy, Sorry I did not respond earlier. Yes this is ok. Thanks

August 9, 2004 Email Sent to Kathy Stichter at Eschelon: Hi Kathy, Have you had an opportunity to review the revision to the CR? Do you concur? Please advise. Thanks, Peggy Esquibel-Reed Qwest CMP CRPM - Systems

August 4, 2004 Email Sent to Kathy Stichter at Eschelon: Hi Kathy, Thank you for meeting with us to discuss the revisions to your CR. I have attached a copy of the revised CR for your review and approval. Please send me your concurrence or requested changes and we will take it from there. Thanks again, Peggy Esquibel-Reed Qwest CMP CRPM - Systems

August 4, 2004 Conference Call Minutes Attendees: Kathy Stichter/Eschelon, Peggy Esquibel-Reed/Qwest, Alice Matthews/Qwest, Angela Stewart/Qwest. Peggy Esquibel-Reed/Qwest stated that the purpose of the call was to obtain concurrance of a revision to the CRs Title and Description, based on the discussion at the July Systems CMP Meeting. Peggy stated that this request is now for the ticket number in the PON Field and asked if that was everyone's understanding. Kathy Stichter/Eschelon stated yes. Alice Matthews/Qwest also stated yes. Peggy Esquibel-Reed/Qwest stated that Qwest is aware that Eschelon feels that a revision to the CR is not needed because the language in the CR is broad enough to cover the new scope. Kathy Stichter/Eschelon stated that was correct. Peggy Esquibel-Reed/Qwest explained that a CR Revision would be in everyone's best interest in order to avoid any future confusion regarding this request. Peggy proposed the title revision to be as follows: Use CLEC Internal Repair Ticket Number in the PON Field. Peggy proposed that the same revision be incorporated into the CRs Description. Peggy stated that the original title and description could remain and that the revisions could be made with the wording of REVISED. Kathy Stichter/Eschelon stated that she agrees with the revisions but asked that it state 'in the PON Field on the bill that is sent to the CLEC'. Kathy agreed that Peggy could make the revisions and send to her. Peggy Esquibel-Reed/Qwest asked Alice Matthews (Qwest) if she agreed with that language. Alice Matthews/Qwest responded yes. Peggy Esquibel-Reed/Qwest agreed to make the changes. Kathy Stichter/Eschelon asked if the PON would appear on the paper bill. Alice Matthews/Qwest stated that the data in the PON field does currently appear and this would not change with this request, is just differnet data. Alice Matthews/Qwest stated that with this request, the ticket number will appear only if the trouble was reported via CEMR or MEDIACC. Alice stated that verbal reports of trouble would not be included in this scope. Alice stated that on verbal trouble reports, the PON data would only show TIC. Kathy Stichter/Eschelon stated that she understood and stated that this solution is acceptable to Eschelon. Peggy Esquibel-Reed/Qwest asked if there were any other questions or comments. There were none brought forward. Peggy Esquibel-Reed/Qwest stated that the revisions would be made to the CR Title and Description and that the CR would be removed from Denied Status. Peggy Esquibel-Reed/Qwest stated that a revised copy of the CR would be sent to the call participants. Peggy Esquibel-Reed/Qwest asked Kathy (Eschelon) to either send her concurrence of the revisions or what she feels needs to be changed. Kathy Stichter/Eschelon agreed. The call was concluded.

7/22/04 Systems CMP Meeting

Connie Winston/Qwest said that the original request was a very large effort for billing. Connie said that we have determined that we could pursue putting the ticket number in the PON field. Connie said that we need to decide if the CR needs to be revised or to open a new CR Comment from Eschelon 7/30/04 - Kathy Stichter/Eschelon stated that she read the description of the original request and feels it is very broad and stated that she did not believe that a re-write of the CR or a new CR was needed. Connie Winston/Qwest said that we will schedule another clarification call so that the request is documented accurately. stated that she did not believe that a re-write of the CR or a new CR was needed. .

6/17/04 Systems CMP Meeting

Connie Winston/Qwest stated that Qwest is evaluating the possibility of providing the ticket number in the PON field. Connie said that it looks doable at a high level but that we need to do further testing to ensure the ticket gets to the bill. Connie said that we should have more information in the July Systems CMP Meeting. Connie said if we determine we can move forward we can discuss if the CR needs to be re-worded and/or revised. Kathy Stichter/Eschelon thanked Qwest for the update to her request.

5/20/04 Systems CMP Meeting Discussion: Kathy Stichter/Eschelon stated that Eschelon is very concerned that this CR is 2 years old and is just now being denied. Connie Winston/Qwest stated that during the definition stage, we found that the requirements to meet this request became more and more complex. Connie said that the LOE grew because of the billing impacts and stated that we did research other ways to deploy this CR. Connie stated that the LOE breakdown was provided in the denial and that the majority of work would be in the CRIS billing system. Bonnie Johnson/Eschelon stated that Qwest never communicated the change in the LOE. Bonnie said that she would like Qwest to revise the denial and explain the difference in the LOE from definition to present. 6/1/04 Revision to Minutes from Eschelon - Kathy Stichter/Eschelon stated that if a SDC writes a service order using a PON, they could use the PON field to get the CLEC ticket on the bill. Bonnie Johnson/Eschelon stated that they will submit a CR if they find that is an alternative solution. 6/1/04 Revision to Minutes from Eschelon - Connie Winston/Qwest stated that this CR will remain open until we provide a more detailed denial letter including more clarity on the LOE and why it increased.

2/19/04 CMP Systems Meeting Judy Schultz/Qwest stated that she wanted to provide an update to the funding approval process that was discussed in the January CMP Systems Meeting. Judy referred everyone to Attachment J in the Distribution Package. She stated that all CRs are being re-evaluated and must be approved. Judy said that CRs could not be scheduled without approval. Judy also said that we were expecting additional information soon on some of the billing CRs and that we will update everyone when this information becomes available. Judy stated that the CRs listed below with line item numbers 1-82 with an impact to the IMA interface would follow the existing prioritization process. Judy noted that the funding for IMA 15.0 and IMA 16.0 has been approved, as well as funding to begin work on IMA 17.0. Judy stated that the status would be noted on the CRs with line numbers 82-137.

9/18/03 CMP Systems Meeting Lynn Notarianni/Qwest stated that this CR was originally targeted for December 2003 and is now targeted for March 2004. Lynn stated that this CR is in development and we have completed a significant amount of the work. Lynn stated that it was necessary to move the date because of the many components and systems involved and the complexity of the work. This action item can be closed.

2/20/03 CMP Systems Meeting Connie Winston/Qwest stated that the target date for this change request is December 11, 2003.

1/16/03 January CMP Systems Meeting Connie Winston/Qwest stated that we are in the design phase and moving into development on this change request. We don’t have a target implementation date but hope to provide the date in the February meeting. Kit Thomte/Qwest said that this action item would remain open.

6/20/02 Systems CMP meeting Kathy Stichter (Eschelon) explained what Eschelon was looking for. Michael Buck (Qwest) asked, if any other CLECs have any additions to what Eschelon is looking for? No one replied. Michael Buck (Qwest) pointed to the draft response. Jeff Thompson (Qwest) indicated that from Qwest’s point of view, for this CR to be successful, Qwest thinks that the existing CR (cross-reference CR – SCR030702-1- CLEC Trouble ticket Cross-reference) needs to be implemented first. Bonnie Johnson (Eschelon) stated that Eschelon is aware that this needs to piggyback on that. Jeff Thompson (Qwest) stated that this will only be available for those who use CEMR, it won’t work with EBTA. Terry Wicks (Allegiance) indicated that Allegiance plans to bond with EBTA. He asked if that meant Allegiance needs to open a separate CR. Jeff Thompson (Qwest) replied, Yes. Qwest looked at doing this in EBTA. There is currently no way to do this without violating a standard that EBTA currently follows. Qwest would then need to get agreement among all parties to do this. Yes, there is a way to get a request in the legacy systems, a process person needs to commit to make that happen. Terry Wicks (Allegiance) asked again, Should I generate a CR? Michael Buck (Qwest) stated, I think this would be a Product/Process CR. Jeff Thompson (Qwest) commented that his last comment on this CR is that Qwest had tentatively scheduled the CEMR CR for the August release. He further stated that Qwest is currently re-scheduling that. Bonnie Johnson (Eschelon) asked if the August release is being pushed out? Jeff Thompson (Qwest) confirmed that it was. Michael Buck (Qwest) stated, that while this CR truly has been presented, it sounds like it is still in ‘Evaluation’ due to the nature of the dependence on the other CR. He indicated that the status will be updated to ‘Evaluation’. There was no objection.

5/8/02 Clarification Meeting

Attendees: Kathy Stichter - Eschelon Alice Mathews - Qwest Doug Warren - Qwest Lynn Stecklein - Qwest

Introduction of Attendees

Introduction of the participants on the conference call were made and the purpose of the call discussed.

Review Requested (Description of) Change

The purpose of this meeting was to clarify SCR042902-01 submitted by Eschelon. Kathy Stichter - Eschelon provided a summary of this CR. Eschelon is requesting that the CLEC internal repair trouble ticket be added to the CLEC bill. This would allow the CLEC to identify charges for maintenance and repair.

Lynn Stecklein/Qwest also reviewed a related change request - SCR030702-1 (CLEC Trouble Ticket cross-reference). This CR is requesting that the CLEC repair ticket be added to the Qwest trouble ticket that would provide a cross-reference for the CLEC. The change would be made in CEMR. Alice Mathews/Qwest said that she would need more information re: this request and how the information would be handed off. Lynn Stecklein/Qwest said that she would contact Dan Busetti/Qwest and set up an internal meeting to discuss the details associated with SCR030702-1.

Alice Mathews/Qwest asked where Eschelon wanted the ticket number to appear on the bill. Kathy Stichter/Eschelon said that they would like the ticket number to appear in the Other Charges and Credits portion of the bill. Alice Mathews/Qwest said that the format of these charges today include date, order number, PON, and working telephone number. Kathy Stichter said that they really don't need the order number since that is internal to Qwest. Kathy Stichter/Eschelon said that they would like to have the ticket number instead of the order number. Kathy Stichter asked a question about the due date on the order - Is the due date the date of the order or the date of the repair? Alice Mathews/Qwest said that a "fix" is planned that will make the "due date" the date when the repair took place. Kathy Stichter/Eschelon said that would be great and she was glad to hear of the "fix".

Alice Mathews/Qwest said that today an order is issued on all tickets with a standard PON for maintenance and repair. Kathy Stichter/Eschelon also said that they would rather see their trouble ticket on the bill instead of the circuit ID or working TN.

Confirm Areas & Products Impacted

Products impacted are those products supported under the repair platform.

Confirm Right Personnel Involved

Dan Busett/Qwest will keep the team statused on the progress of SCR030702-1.

Identify any Dependent Change Requests

SCR030702-1 (CLEC Trouble Ticket cross-reference) must be implemented prior to this CR.

Establish Action Plan

A draft response will be provided in the June Systems CMP meeting.

CenturyLink Response

August 12, 2004

RE: SCR042902-01

Qwest has reviewed the information submitted as part of Change Request SCR042902-01. Based upon the scope of this CR as agreed to in the additional Clarification Meeting (held August 4, 2004) Qwest is able to provide an estimated Level of Effort (LOE) of 500 to 700 hours for this Wholesale Billing Interface Change Request.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request. Upon obtaining consensus from CMP participants as to the appropriate direction for Qwest to take on this Change Request, Qwest will review release schedules and development timetables in an effort to evaluate options for potential scheduling of Change Request SCR042902-01

Sincerely, Qwest

Revised Response

5/10/04

Kathy Stichter Eschelon

CC: Lynn Stecklein Peggy Esquibel-Reed Fred Howard Michael Lopez Connie Winston Sue Kriebel Jim Maher

This letter is in response to your CLEC Change Request Form, number SCR042902-01, dated 04/29/02, Titled: Use CLEC internal repair ticket number on CLEC bill to identify maintenance & repair charges

CR Description: Currently when Qwest bills a CLEC for repair and maintenance charges, the CLEC is unable to reconcile the bill with the Qwest ticket. Eschelon requests that upon completion of SCR030702-1, Qwest uses the CLEC's internal ticket number on the bill sent to the CLEC. This will allow the CLEC to reconcile repair and Maintenance charges and determine if the charge is appropriate.

History: A clarification meeting was held on 05/09/02.

Qwest Response: The changes proposed by this request are extensive. The complexity of the change is due to the re-architecting of the three Qwest billing environments. The re-architecting would include the changes necessary for the billing master files to accommodate the trouble ticket number field and updates to the service order generation system, posting data validation and business rule logic. All billing media formats would need to be changed to accommodate the trouble ticket field.

Because of these extensive changes, Qwest is denying this request for economically not feasible. Below is a high level itemization of the LOE for this request.

Summary of LOE

Billing Systems Changes (CRIS) $1,029,461.00 Ordering Systems Changes $ 67,334.00 Billing System Changes (IABS) $ 23,162.00 Trouble Reporting System Changes $ 14,813.00 TOTAL $1,134,770.00

Sincerely,

Qwest

REVISED RESPONSE

September 11, 2002

RE: SCR042902-01 & SCR060402-04

SCR042902-01 (Use CLEC internal repair ticket number on CLEC bill to identify maintenance & repair charges)

SCR060402-04 (BillMate to include CKT ID and date of Qwest dispatch for TIC, MOS, Dispatch and Optional Testing charges)

Based upon the collaborative discussions held regarding SCR042902-01 and SCR060402-04 Qwest has devised a high level approach to meeting the requirements as clarified for these CRs. Based upon the scope of these CRs as agreed to in the Multiple CR Synergy Meeting (held August 27, 2002) Qwest is able to provide an estimated Level of Effort (LOE) of 3900 to 4300 hours for these Change Requests. In providing this LOE, Qwest is making the following assumptions:

- CLEC repair ticket number will be passed to Wholesale Billing interface (per SCR030702-1) - User interface will pass charge information - Wholesale Billing interface will expand the existing OC&C records to accept and retain CLEC repair ticket number and Qwest repair ticket number - Bill format will change to display CLEC repair ticket number and Qwest repair ticket number - BillMate will change to populate CLEC repair ticket number and Qwest repair ticket number - BillMate will populate Circuit ID (TN) when Circuit ID (TN) is displayed on the bill - BillMate will populate Date of Repair when Date of Repair is displayed on the bill

Qwest will seek to implement SCR042902-01 and SCR060402-04 concurrently based upon the synergies that exist between the two CRs. Qwest continues to review release schedules and development timetables in an effort to evaluate options for potential scheduling of these requests. Qwest does not expect to implement these CRs prior to first quarter, 2003. Additional information regarding these CRs will be reported via the normal Change Management procedures.

Sincerely, Jeffery Thompson Qwest, Information Technologies

- DRAFT RESPONSE

June 12, 2002

RE: SCR042902-01 (Use CLEC internal repair ticket number on CLEC bill to identify maintenance & repair charges)

Qwest has reviewed the information submitted as part of Change Request SCR042902-01. As discussed and agreed to in the Clarification Meeting (held May 8, 2002), Change Request SCR042902-01 has a necessary dependency on Change Request SCR030702-1 (CLEC Trouble Ticket cross-reference). At this time, SCR030702-1 has not been sufficiently defined to allow Qwest to provide an estimated Level of Effort (LOE) for dependent Change Request SCR042902-01. Qwest is anticipating that SCR042902-01 would be a Wholesale Billing Interface Change Request.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

Once SCR030702-1 has been sufficiently defined Qwest will develop an estimated LOE for SCR042902-01 and will notify CMP participants through the Monthly Systems CMP Meeting of that LOE.

Sincerely, Jeff Thompson Qwest, Information Technologies