Wholesale: Products & Services

Archived System CR SCR042803-02 Detail

Status History

Project Meetings

Bonnie Johnson/Eschelon said that she is disappointed that Qwest has denied this request and would like to take this information back to her internal contacts.

Alan Flanigan/Time Warner stated that the LERG only has NPA/NXX and not the address.

Lynn Notarianni/Qwest stated that she understood Eschelon's disappointment with the denial of this request but said that is was not doable because of the contractual agreements. She noted that she really tried to find alternate options in providing the functionality they were requesting, and had the legal team show her the contracts so she could try to find another way. When we reviewed this request we thought that if Escehlon were to create the queries themselves, it shouldn't take that much effort. Lynn also stated that we could have further discussion on how Eschelon could automate queries to provide the information they are requesting on their side.

Bonnie Johnson/Eschelon said thank you for that clarification.

5/7/03 Clarification Meeting

Introduction of Attendees Bonnie Johnson - Eschelon, Kim Isaacs - Eschelon, Missy Woods - Comcast, Jen Arnold - U S Link, Lynn Stecklein- Qwest, Suzy Enney - Qwest, Monica Manning - Qwest, Joan Pfeffer - Qwest, Joan Wells - Qwest

Review Description of Change Bonnie Johnson/Eschelon reviewed the CR. Eschelon stated that Qwest Retail employees have access to the LNP Eligibility Tool that allows a one step process to determine if a telephone number (TN) can be ported to a new address. The Tool allows Qwest Retail the ability to input a TN with the new customer address and the system responds immediately providing the information needed on whether the number is eligible for porting to a different address. CLEC’s are required to follow a multiple step process; 1.) Address validation to determining the CLLI of the old and new address, 2.) Input the CLLI in the LERG to determine the rate center of the old and new address, 3.) Check the rate center for both the old and new address to determine if the customer is in the same rate center. Eschelon is requesting that Qwest will provide to the LNP eligibility tool and provide any training and job aides required to use the tool.

Confirm Areas and Products Impacted Monica Manning/Qwest asked for clarification on the interface impacted and were there any IMA impacts. The interface is "other" and there are no IMA impacts. Joan Wells/Qwest stated that the products impacted are UNE-P and Resale.

Identify/Confirm CLEC's Expectation Eschelon is requesting that Qwest will provide the LNP eligibility tool and provide any training and job aides required to use the tool. Everyone from Qwest stated that they understood the request from Eschelon.

Identify any Dependent System Change Requests NA

Establish Action Plan Eschelon will present this CR in the May 22, 2003 CMP Systems Meeting

CenturyLink Response

May 16, 2003 Bonnie Johnson Eschelon

CC: Connie Winston John Gallegos Beth Foster Kit Thomte

This letter is in response to CLEC Change Request number SCR042803-02, dated 4/28/03, titled: Local Number Portability (LNP) Eligibility Tool Access.

CR Description: Qwest Retail employees have access to the LNP Eligibility Tool that allows a one step process to determine if a telephone number (TN) can be ported to a new address. The Tool allows Qwest Retail the ability to input a TN with the new customer address and the system responds immediately providing the information needed on whether the number is eligible for porting to a different address. CLEC’s are required to follow a multiple step process; 1.) Address validation to determining the CLLI of the old and new address, 2.) Input the CLLI in the LERG to determine the rate center of the old and new address, 3.) Check the rate center for both the old and new address to determine if the customer is in the same rate center. This process is time consuming and leaves room for error while the tool Qwest Retail uses allows a timely accurate response. For example, when a Qwest Retail customer calls their Qwest representative in business office to place a move request, or to assess whether a number can be ported to a particular address for a future move, (customers often base the decision of a new location on whether they can keep the current assigned TN) the Qwest representative uses the LNP Eligibility Tool to provide the information to the customer immediately. When a customer calls a CLEC to request the same information, the CLEC cannot provide an immediate response to the customer. CLECs should have access to the same tools available to Qwest Retail employees. Because Qwest has not provided access to the LNP Eligibility Tool, CLECs are at a disadvantage. Expected Deliverables: Qwest will provide to the LNP eligibility tool and provide any training and job aides required to use the tool.

History: A clarification meeting was held on May 7, 2003 Eschelon reviewed their request.

Qwest Response:

Qwest has completed an analysis for CR SCR042803-02, Local Number Portability (LNP) Eligibility Tool Access, and has determined that this change would require creation of a new interface with an updated process for the LERG, a system owned by Telcordia. Contractual restrictions prohibit Qwest from providing the information to a third party. Since Eschelon has access to their own copy of the LERG they could readily automate the necessary queries to provide the information they are requesting in this change request.

As a result of this investigation, Qwest has determined that complying with this request would be inconsistent with Qwest's obligations pursuant to its contract and copyright agreement with Telcordia. Therefore, Qwest is denying your request for SCR042803-02, Local Number Portability (LNP) Eligibility Tool Access due to legal implications prohibiting the change as requested.

Sincerely, Lynn Notarianni Senior Director Information Technologies Qwest

DRAFT RESPONSE

May 13, 2003 RE: SCR042803-02

Qwest has reviewed the information submitted as part of Eschelon's Change Request SCR042803-02. Based upon research that has been conducted following the Clarification meeting (held May 7, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the May Systems CMP Meeting.

At the May Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest