Wholesale: Products & Services

Archived System CR SCR042303-01XES Detail

AT&T and AT&T vendors on coordinated dispatches. The current process used is to contact the CLEC center thirty minutes in advance of dispatch arrival. This is not enough lead time for AT&T or it's vendors to ensure that the actual meet takes place, since the Qwest tech will not wait for AT&T's vendor. AT&T had established with Verizon, Bell South and with SBC, a Memorandum of Understanding (MOU) around coordinated dispatches. Under these agreements, all AM-scheduled vendor meets are to occur at 9AM(local time) and all PM vendor meets are to occur at 1PM (local time). Wait time for either tech is limited to 30 minutes. Development and implementation of this process reduced "missed" vendor meets by 73% withing the first two months.

Expected Deliverable:

ATT requests a similar process as described above. (MOU) This would include any system changes necessary by Qwest to be implemented to support this type of process. Implementation of this process/system change would allow both AT&T and QWEST to better manage situations requiring a coordinated dispatch, resulting in fewer "no access" or "vendor meet ,no show" and would reduce missed commitments for these reasons.

Status History

Project Meetings

Donna Osborne-Miller/AT&T stated that this CR could be Closed.

6/17/04 Systems CMP Meeting

Donna Osborne-Miller/AT&T stated that AT&T had a conference call with Qwest Communications to discuss how Vendor Meet can be requested via Mediaac. Donna stated that Qwest provided the parameters and asked Qwest if this was documented. Donna stated that Qwest said that documentation was not required. Donna Osborne-Miller/AT&T would like to keep this CR open another month to determine how this process will work.

5/3/04 From: Bonnie Johnson , cmpcr@qwest.com Subject:CEMR Vendor Meet function

Eschelon committed to verify the functionality is working in CEMR for:

SCR042303-01XES ATT requests that Vendor Meet (coordinated dispatch) requests for non-design POTS service be at specific times (originated by AT&T)

I have verified with our RSB that this does work in CEMR.

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc. Phone612 436-6218 Fax612 436-6318 Cell612 743-6724 bjjohnson@eschelon.com

5/20/04 Systems CMP Meeting

This CR will remain in CLEC Test.

Connie Winston/Qwest stated that we are working internally on this AT&T request and that there will be more to come. This action item remains open.

4/22/04 CMP Systems Meeting

Connie Winston/Qwest stated that this request was implemented on April 4, 2004. Donna Osborne-Miller/AT&T stated that this request was not implemented per AT&T standards. Donna said that this request clearly stated that AT&T wanted this functionality implemented in MEDIAAC but Qwest implemented the request in CEMR. Donna stated that before this request was crossed over from Product/Process to Systems, AT&T made it clear that they wanted a Memorandum of Understanding process implemented including any system changes necessary to support this kind of process in MEDIAAC. Donna stated that Qwest should have advised AT&T upfront before crossing this request over to systems and that the request would be implemented in CEMR. Donna stated that there may have been confusion associated with this request and the 'Commit Time' CR. Connie Winston/Qwest stated that Qwest is still working with Network to evaluate a Memorandum of Understanding. Bonnie Johnson/Eschelon will validate the functionality in CEMR.

This CR remains in CLEC Test.

- 3/18/04 CMP Systems Meeting

Connie Winston/Qwest stated that this CR is due to deploy on April 4, 2004. There were no questions or comments.

2/19/04 CMP Systems Meeting

Connie Winston/Qwest stated that the original targeted implementation date for this CR was October 10, 2004. Connie said that she was notified that the new targeted date is April 4, 2004. Donna Osborne-Miller/AT&T stated that she would go back to her clients to determine if a conference call is still necessary and will contact Lynn Stecklein/Qwest with the details.

1/22/04 CMP Systems Meeting

Lynn Notarianni/Qwest stated that this has not yet been scheduled.

12/17/03 CMP Systems Meeting

Lynn Notarianni/Qwest stated that this action item will remain open because we do not have a scheduled date yet. Donna Osborne-Miller/AT&T asked if Qwest requested an end date because they need to provide a by date to their Vendor. Lynn Notarianni/Qwest stated that the scheduling is done on a case-by-case basis. Lynn said that that we need to look at all Qwest systems impacted and try to schedule in conjunction with everyone’s timeframes.

Kit Thomte/Qwest said that Craig Suellentrop/Qwest thought this CR was Product/Process until late September. Kit also said that we discussed improvements to the CR identification process in the Documentation meeting yesterday. Kit stated that we have process improvements in place that should reduce this problem in the future.

11/20/03 CMP Systems Meeting

Lynn Notarianni/Qwest stated that this CR is in Evaluation and that we do not yet have the LOE. Donna Osborne-Miller/AT&T said that she would like to know why it took so long to cross this CR over from Product and Process. Lynn Notarianni/Qwest stated that we would take an action item to follow up why. (Eschelon Comment Received 12/9/03: Bonnie said there should have been an action item from last month to review the time frame.)

E-Mail sent to AT&T 10/27/03

Donna,

This is in response to your request that we determine if SCR042303-01X (AT&T requests that Vendor Meet requests for non-design POTS service be at specific times) could be implemented in December of 2003 and if there would be a manual process. After researching your questions further, the following has been determined. Qwest will not be able to implement this request in December of 2003 and that there will be no manual process. I have created an action item to communicate the targeted implementation date in the November 20, 2003 CMP Systems Meeting.

Please call me with any questions or concerns on 303 382-5770.

Thanks,

Lynn Stecklein CRPM Systems 303 382-5770 Lynn.Stecklein@qwest.com

10/16/03 CMP Systems Meeting Kit Thomte/Qwest stated that this CR was discussed in the Product/Process Meeting and agreement was reached to Cross Over PC042303-1 to Systems. Liz Balvin/MCI asked for the process associated with Cross Overs CR’s Kit Thomte/Qwest stated that when a CLEC CRs is received, Qwest evaluates to determine if the CR should be processed as a system or product/process CR. Kit stated that we confer with the IT and Process organizations. Kit stated that the CRPMs notify the CLEC as soon as the determination is made. Judy Schultz/Qwest stated that we should not be changing the category unless the originator agrees with the decision. Donna Osborne-Miller/AT&T stated that PC042303-1 (AT&T request that Vendor Meet (coordinated dispatch) request for non-design POTS service be at specific times) submitted in mid April and has target date of December of 2003. Donna asked why this could not be done in November. Liz Balvin/MCI said that the manual portion could be completed until the system piece catches up. Bonnie Johnson/Eschelon asked why it took so long to cross over. Connie Winston/Qwest said she could not speak to the timing issue and that she wasn’t engaged in the Product/Process CR. Connie said that the Product/Process owner owes you a response. Donna Osborne-Miller/AT&T stated that if the December 2003 date is pushed out that they need 4 weeks internal notice. Donna asked if this CR would need to be prioritized since it is a system CR. Beth Foster/Qwest stated that there is not prioritization on the CEMR System. Donna Osborne-Miller/AT&T said that she would like Qwest to strongly consider this request to be in the next CEMR release and if that can’t be done, what kind of manual process can be done. Eschelon Comments 10/29/03 to Meeting Minutes – List Action Item Communicate targeted implementation date (SCR042303-01X AT&T requests that Vendor Meet (coordinated dispatch) requests) and determine if there will be a manual process in the interim.

October 15, 2003 CMP Meeting Craig Sullentrop – Qwest advised it has been determined that this CR has impacts to RBE, which are visable to CEMR. As a result of this, the CR needs to be crossed over to Systems. ATT uses Mediacc, and there are not changes to Mediacc, however other CLECs use RCE. Donna Osborne Miller advised okay to cross over to Systems.

September 17, 2003 CMP Meeting Craig Suellentrop – Qwest reported that an internal status meeting is scheduled for next week. The development is on track and estimated time frame is December 2003. Liz asked Craig to refresh her memory and Craig advised this is for the joint meet which has to be requested.

CMP Meeting 08-20-03

Suellentrop-Qwest stated that the CR should stay in development because there were a number of internal systems that had to move through the 90 day development cycle. Osborne-Miller-AT&T asked when she could expect delivery. Suellentrop-Qwest stated that he estimated implementation would come in December 2003.

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CMP Meeting 07-16-03

Sullentrop-Qwest presented the Qwest acceptance. He stated that when Qwest developed the full solution it would follow the appropriate notification process. He stated that this might entail systems changes, but he wasn’t sure if they would be CLEC facing changes. Zimmerman-AT&T asked for Qwest’s tentative implementation date. Sullentrop-Qwest stated that he thought it would take at lease a couple of months. Osborne-Miller-AT&T asked if the systems changes would involve IMA. Suellentrop-Qwest stated that he didn’t think they would involve prioritized systems. He stated that he would have much more information at the August CMP Meeting. He stated that Qwest was looking at a 30 minute meeting window. Zimmerman-AT&T stated that was good. Suellentrop-Qwest stated that this new process would be available for systems other than electronic bonding. Johnson-Eschelon stated that Eschelon had submitted a CR in 2001 (PC092801-2) for the same thing and Qwest denied it. She asked why Qwest was accepting AT&T’s. White-Qwest stated that he would research the reason and correspond directly with Johnson.

=================================== CMP Meeting 06-18-03

Suellentrop-Qwest asked that the CR be moved into Evaluation status. Osborne-Miller-AT&T stated that AT&T would forward their contacts in the other ILECs to Qwest. ========================================================== CMP Meeting 05-21-03

Osborne Miller-AT&T presented the CR. Suellentrop-Qwest stated that UNE-P and resale products are affected by this. Stichter-Eschelon stated that she had opened a similar CR that was denied. Johnson-Eschelon asked if there should be a CMP process to review previously denied CRs. Osborne Miller-AT&T stated that Verizon, SBC and Bellsouth have all converted to a similar process after AT&T presented them with the data. Suellentrop-Qwest asked AT&T to send the appropriate data to White-Qwest. ========================================== Clarification Meeting Friday, May 09, 2003

1-877-550-8686 2213337#

Attendees Matt White – Qwest Craig Suellentrop – Qwest Anthony Washington – Qwest Donna Osborne-Miller – AT&T Craig Zimmerman – AT&T Lydia Braze – AT&T Paulita Moore – AT&T

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Osborne-Miller-AT&T reviewed the CR. Suellentrop-Qwest verified that this CR was for UNE-P and resale and that the request was for 24 hours advance notification. Zimmerman-AT&T stated that he envisioned a 24 to 48 hour notification. He explained that AT&T submitted the initial dispatch request via electronic bonding system and then followed up with a call. Zimmerman-AT&T asked if any other CLECs have approached Qwest with similar requests. Suellentrop-Qwest stated that he seemed to remember a similar request around 2 years ago. Zimmerman-AT&T stated that this request only applies to only 1-2% of total dispatches in any area.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted.

Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved.

Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm AT&T’s expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for AT&T to present the CR at the May Monthly Product/Process Meeting and thanked all attendees for attending the meeting.

September 17, 2003 CMP Meeting Craig Suellentrop – Qwest reported that an internal status meeting is scheduled for next week. The development is on track and estimated time frame is December 2003. Liz asked Craig to refresh her memory and Craig advised this is for the joint meet which has to be requested.

CMP Meeting 08-20-03

Suellentrop-Qwest stated that the CR should stay in development because there were a number of internal systems that had to move through the 90 day development cycle. Osborne-Miller-AT&T asked when she could expect delivery. Suellentrop-Qwest stated that he estimated implementation would come in December 2003.

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CMP Meeting 07-16-03

Sullentrop-Qwest presented the Qwest acceptance. He stated that when Qwest developed the full solution it would follow the appropriate process. He stated that when Qwest developed the full solution it would follow the appropriate notification process. He stated that this might entail system changes, but he wasn't sure if they would be CLEC facing changes. Zimmerman-AT&T asked for Qwest’s tentative implementation date. Sullentrop-Qwest stated that he thought it would take at lease a couple of months. Osborne-Miller-AT&T asked if the systems changes would involve IMA. Suellentrop-Qwest stated that he didn’t think they would involve prioritized systems. He stated that he would have much more information at the August CMP Meeting. He stated that Qwest was looking at a 30 minute meeting window. Zimmerman-AT&T stated that was good. Suellentrop-Qwest stated that this new process would be available for systems other than electronic bonding. Johnson-Eschelon stated that Eschelon had submitted a CR in 2001 (PC092801-2) for the same thing and Qwest denied it. She asked why Qwest was accepting AT&T’s. White-Qwest stated that he would research the reason and correspond directly with Johnson.

CMP Meeting 06-18-03

Suellentrop-Qwest asked that the CR be moved into Evaluation status. Osborne-Miller-AT&T stated that AT&T would forward their contacts in the other ILECs to Qwest.

CMP Meeting 05-21-03

Osborne Miller-AT&T presented the CR. Suellentrop-Qwest stated that UNE-P and resale products are affected by this. Stichter-Eschelon stated that she had opened a similar CR that was denied. Johnson-Eschelon asked if there should be a CMP process to review previously denied CRs. Osborne Miller-AT&T stated that Verizon, SBC and Bellsouth have all converted to a similar process after AT&T presented them with the data. Suellentrop-Qwest asked AT&T to send the appropriate data to White-Qwest. ==========================================

Clarification Meeting Friday, May 09, 2003

1-877-550-8686 2213337#

Attendees Matt White – Qwest Craig Suellentrop – Qwest Anthony Washington – Qwest Donna Osborne-Miller – AT&T Craig Zimmerman – AT&T Lydia Braze – AT&T

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Osborne-Miller-AT&T reviewed the CR. Suellentrop-Qwest verified that this CR was for UNE-P and resale and that the request was for 24 hours advance notification. Zimmerman-AT&T stated that he envisioned a 24 to 48 hour notification. He explained that AT&T submitted the initial dispatch request via electronic bonding system and then followed up with a call. Zimmerman-AT&T asked if any other CLECs have approached Qwest with similar requests. Suellentrop-Qwest stated that he seemed to remember a similar request around 2 years ago. Zimmerman-AT&T stated that this request only applies to only 1-2% of total dispatches in any area.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted.

Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved.

Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm AT&T’s expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for AT&T to present the CR at the May Monthly Product/Process Meeting and thanked all attendees for attending the meeting.

CenturyLink Response

Donna Osborne-Miller AT&T

Dear Ms. Osborne-Miller:

This letter is in response to your January 16, 2004 escalation # SCR030403-01-E21. In this escalation ATT is requesting two CMP Systems CRs; SCR030403-01 Commit time to be communicated on an Event Report through the attribute "Commitment Time" and SCR042303-01X AT&T Vendor Meet(coordinated dispatch), be implemented by the end of February of 2004.

Qwest is still evaluating these CRs to determine potential implementation timeframes. Specifically, with regards to SCR042303-01X requesting Vendor Meets, Qwest is addressing fairly significant back-end system changes associated with this CR to determine the most efficient ways to get the changes implemented, and is exploring other options that may fulfill the intent of this CR. Additionally, with regards to SCR030403-01 Commit time, this CR does require Qwest working with a contracted vendor and coordinating that development work with additional back-end system requirements.

Given these activities, Qwest cannot commit to an implementation date of the end of February 2004 for these CRs. Qwest will communicate the implementation dates as soon as they are finalized. Please contact me by telephone at (303) 624-4450 or by e-mail at Lynn.Notarianni@qwest.com if you have any additional questions.

Sincerely, Lynn Notarianni Director - Information Technologies Qwest

Revised Response November 12, 2003 DRAFT RESPONSE RE: SCR0042303-01X

Qwest has reviewed the information submitted as part of AT&T's Change Request SCR042303-01X. Based upon research that has been conducted following the additional Clarification meetings (held October 16, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the November Systems CMP Meeting.

At the November Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest

July 9, 2003

Donna Osborne-Miller AT&T

SUBJECT: Qwest’s Change Request Response - CR PC042303-1

This CR requests that vendor meets for non-designed products be made at a specific date and time. AT&T has suggested that all AM vendor meets could take place at 9:00 am and all PM vendor meets take place at 1:00 pm.

A Joint Meet involves Qwest, CLECs, and possibly third party vendors, meeting at a designated location to isolate hard-to-find faults, verify existing trouble and diagnosis, and resolve chronic and repeat problems. Qwest accepts this change request to allow CLECs to request a joint meet at a specific time. Qwest proposes this CR be moved into development status. Qwest needs to finalize the mechanics of this process, including how far in advance a joint meet request must be made and any system changes that will be required.

Sincerely,

Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest Cathy Augustson, Lead Process Analyst, Qwest

June 11, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the June 18, 2003, Monthly CMP Product/Process Meeting

Donna Osborne-Miller AT&T

SUBJECT: Qwest’s Change Request Response - CR PC042303-1 AT&T requests that Vendor Meet (coordinated dispatch) requests for non-design POTS service be at specific times.”

This CR requests that vendor meets for non-designed products be made at a specific date and time. AT&T has suggested that all AM vendor meets could take place at 9:00 am and all PM vendor meets take place at 1:00 pm.

The current vendor meet process for non-designed products gives the customer a 4-hour window for the vendor meet. Because of the complexity in evaluating this request, including possible systems changes that may be required, Qwest requests that this CR be moved into Evaluation Status. Qwest will provide an updated response at the July CMP meeting.

Sincerely,

Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest