Wholesale: Products & Services

Archived System CR SCR042004-01 Detail

Expected Deliverable:

Allow the user to reserve a four hour window for Field Dispatchable trouble reports.

Status History

Project Meetings

-- EXCERPT FROM JUNE 30, 2004 COMMUNICATOR: Announcement Date: June 30, 2004 Effective Date: June 30, 2004 Notification Number: SYST.06.30.04.F.01845.CORRECTION-SystNot01835 Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CORRECTION to SYST.06.29.04.F.01835. MEDIACCJunePntRel MEDIACC June Point Release Notification

Qwest published notification number SYST.06.29.04.F.01835.MEDIACCJunePntRel on June 29, 2004. In it, Qwest referred to CMP CR# SCR042004-01. This CR was referred to in error, and does not contain MEDIACC work.

- June 17, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this CR is targeted for June 28, 2004 implementation. Kit Thomte/Qwest asked if there were any questions. There were no questions or comments.

EXCERPT FROM JUNE 17, 2004 COMMUNICATOR: Announcement Date: June 17, 2004 Effective Date: Immediately Notification Number: SYST.06.17.04.F.01798.MEDIACCJunePtRelCOR Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: MEDIACC June Point Release CORRECTION Associated CR # or System Name and Number: Qwest CR # SCR042004-01

On June 1, 2004, Qwest issued notification SYST.06.01.04.F.01746.MEDIACCJunePtRel regarding the MEDIACC June Point release. In that notification, Qwest stated that the change would include the ability for customers to select a four hour "appointment" for trouble reports that require dispatch for 2-wire UBL Analog Loop. This correction is being issued because the MEDIACC June Point Release does not include that change.

Questions may be directed to Qwest IT Communications at itcomm@qwest.com.

Sincerely, Qwest

June 17, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that the Level of Effort for this request is 680 to 1020 hours and noted that it is targeted for June 27, 2004 implementation. Connie also noted that a clarification notice was sent out to the CLECs. This Action Item is Closed.

-- EXCERPT FROM JUNE 7, 2004 COMMUNICATOR: Announcement Date: June 7, 2004 Effective Date: June 28, 2004 Document Number: SYST.06.07.04.F.01768.CEMRFnlRelNot&OnlineHpUpd Notification Category: Systems Documentation Target Audience: CLECs, Resellers Subject: CMP-Systems Document In Review CEMR Final Release Notification and On Line Help Update Associated CR # or System Name and Number: Qwest CR # SCR042004-01

On June 7, 2004, Qwest posted planned updates to the FINAL CEMR On Line Help Version 2.02.00, to reflect changes that will be implemented into CEMR on June 28, 2004. These will be posted to the System Document Review Archive and Responses at http://www.qwest.com/wholesale/cmp/reviewarchivesystem.html. These changes are being implemented in response to CMP CR# SCR042004-01, which can be found at http://www.qwest.com/wholesale/cmp/changerequest.html

CEMR 2.02.00 (June Release) Summary of Changes:

1. Provide the capability to reserve a four (4) hour access window during the creation of a Non-Design trouble report that requires a field dispatch.

2. Provide the capability to reserve a four hour access window on UBL (Unbundled Loop) 2-wire analog circuits from the Design Services Submit Trouble Ticket window.

3. The capability to schedule a joint meet on UBL 2-wire analog.

4. The capability to update a scheduled reserved access window will be provided from the Maintain Non-Design Ticket window.

5. The capability to update a scheduled reserved access window will be provided on the Maintain Design Ticket window for a UBL 2-wire analog trouble ticket.

Although the above functionality will be available on June 28, individual access windows will vary by LRAC (Load Resource Allocation Center).

Training materials will be updated for this release and will be published on or about July 1, 2004. A training notification will be sent in advance of this publication.

- EXCERPT FROM MAY 31, 2004 COMMUNICATOR: Announcement Date: May 31, 2004 Effective Date: May 31, 2004 Notification Number: SYST.05.31.04.F.01734.CEMRJuneRl-DrftGUIRlNote Notification Category: Systems Documentation Target Audience: CLECs, Resellers Subject: CMP-Systems Document In Review CEMR June Release-Draft GUI Release Notice and On Line Help Associated CR # or System Name and Number: Qwest CR # SCR042004-01

On May 31, 2004, Qwest will post planned updates to the CEMR On Line Help Version 2.02.00, to reflect changes that will be implemented into CEMR on June 28, 2004. These will be posted to the Qwest Wholesale Document Review site located at http://www.qwest.com/wholesale/cmp/review.html

These changes are being implemented in response to CMP CR# SCR042004-01, which can be found at http://www.qwest.com/wholesale/cmp/changerequest.html

CEMR 2.02.00 Summary of Changes: 1. Provide the capability to reserve a four (4) hour access window during the creation of a Non-Design trouble report that requires a field dispatch.

2. Provide the capability to reserve a four hour access window on UBL (Unbundled Loop) 2-wire analog circuits from the Design Services Submit Trouble Ticket window.

3. The capability to schedule a joint meet on UBL 2-wire analog.

4. The capability to update a scheduled reserved access window will be provided from the Maintain Non-Design Ticket window.

5. The capability to update a scheduled reserved access window will be provided on the Maintain Design Ticket window for a UBL 2-wire analog trouble ticket.

Although the above functionality will be available on June 28, individual access windows will vary by LRAC (Load Resource Allocation Center).

5/20/04 Systems CMP Meeting

Cathy Garcia/Qwest reviewed the description of the CR. Qwest is looking to provide the ability for CEMR users to reserve a four (4) hour access window for trouble reports for Resale Business and Retail accounts as well as UNE-P accounts. Cathy stated that this will also be applicable for UBL 2 Wire Analog accounts. She also stated that today CEMR allows the user to identify an access window; this change will allow the user to ‘reserve’ a time slot on a trouble report if a field dispatch is required. Liz Balvin/MCI asked if Qwest was limiting the product scope to Resale, 2-Wire Analog UBL, & UNE-P and what about the 4-wire UBL Product. Cathy Garcia/Qwest said that UBL 2 wire analog is the only Design service product included. Peggy Esquibel-Reed/Qwest stated that the status of this CR is in Presented Status.

-- Clarification Meeting - April 28, 2004

Introduction of Attendees: Cathy Garcia-Qwest, Curt Anderson-Qwest, Carrie Stirman-Qwest, Jim Recker-Qwest, Michael Lopez-Qwest, Peggy Esquibel-Reed-Qwest

Review Requested (Description of) Change: Peggy Esquibel-Reed-Qwest reviewed that the request is that Qwest will provide the ability for CEMR users to reserve a four (4) hour access window for trouble reports for Resale Business and Retail accounts as well as UNE-P accounts. This will also be applicable for UBL 2 Wire Analog accounts. Currently today CEMR allows the user to identify an access window; this change will allow the user to 'reserve' a time slot on a trouble report if a field dispatch is required. The Expected Deliverable is that Qwest allow the user to reserve a four hour window for Field Dispatchable trouble reports.

Confirmed Impacted Area(s): Maintenance & Repair

Confirmed Impacted Interfaces: CEMR only. This will NOT apply to MEDIACC.

Confirmed Impacted Products: Resale, 2-wire Analog UBL, and UNE-P

Additional Discussion: Jim Recker-Qwest asked if this request was only for non-designed. Cathy Garcia-Qwest stated that it is for both designed and non-designed. Cathy noted that 2-wire Analog UBL is designed. Cathy Garcia-Qwest stated that this will be a state-by-state migration and stated that the implementation dates are not yet known. Cathy Garcia-Qwest stated that the Maintenance & Repair PCAT language will be changed, for residential customers, from a 24 hour Out of Service Commitment to a 12 hour Out of Service Commitment, with a 4-hour access window. Business (UNE-P) customers will get a 4-hour commitment. Commitment hours are business hours. Cathy stated that if an override, of the access window, is needed, the CLEC will need to call Qwest, which is the current process. Cathy Garcia-Qwest stated that it is important that it is understood that this request is for CEMR ONLY and that appointments will not be able to be reserved in MEDIACC. Jim Recker-Qwest asked if a CLEC opens a trouble ticket at 4:00 p.m., would they get a commit time by 8:00 p.m. Cathy Garcia-Qwest responded no. Cathy stated that the 4-hour timeframe will be within the core business hours and noted that the core business hours vary by State. Cathy stated that the core hours will be in the SIG. Jim Recker-Qwest stated that they may also be referenced in the M&R PCAT. There were no additional comments or questions.

Obtain the Business Need from the CR Originator: Need the ability to reserve a timeslot for a Trouble Report if a dispatch is required.

Establish Action Plan & Resolution Time Frame: CR is due for presentation at the May 20, 2004 Systems CMP Meeting. Qwest will provide the response to the CR in June 2004.

CenturyLink Response

May 26, 2004

RE: SCR042004-01 Promise of Service Appointment Scheduling

Qwest has reviewed the information submitted as part of Change Request SCR042004-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held April 28, 2004) Qwest is able to provide an estimated Level of Effort (LOE) of 680 to 1020 hours for this CEMR Change Request.

This CEMR request is currently targeted for June 27, 2004 deployment.

Sincerely, Qwest