Wholesale: Products & Services

Archived System CR SCR040203-01 Detail

Expected Deliverables/Proposed Implementation Date (if applicable):

The LEXCIS bill will include the date, the time, charge, from number and to number for each DA call billed.

Status History

Project Meetings

Kathy,

During the last CMP Meeting you mentioned that you had recorded an outstanding action item regarding your Lexcis CR, SCR040203-01.

As you know, Qwest denied the systems request to provide the detail on the Lexcis statement because of the large LOE and because of the information provided in the summary report. Would you like Qwest to move ahead with the original solution of providing the business rules associated with summary report and Lexcis bill?

Please let me know your thoughts.

Thank you, Laurel

Laurel Nolan Qwest Communications CMP-Systems 303.965.3715 laurel.nolan@qwest.com

cMP Monthly Meeting July 17, 2003

SCR040203-01 LEXCIS to include back up details for Directory Assistance (DA) charges billed (originated by Eschelon) Lynn Notarianni/Qwest reviewed the denial of the CR. She stated that the detail information is currently available to the CLECs different data output file. Kathy Stichter /Eschelon stated that she was upset by the denial and stated that if she felt that the data provided was adequate then she would not have submitted the CR. She stated that on occasion the data is incomplete and incorrect. Lynn Notarianni/Qwest asked if Eschelon had provided information around the data that is thought to be incomplete or incorrect. Kathy Stichter/Eschelon stated that she could send specifics. Laurel Nolan/Qwest suggested that Stichter/Eschelon send the examples to cmpcr@qwest.com. Sharon Van Meter/AT&T asked if Qwest would be continuing its assessment of the CR. Lynn Notarianni/Qwest stated that Qwest had already completed the analysis of the CR and that the data output file was different then the request. Bill Markert/Eschelon asked if the data file came within the same timeframe as the bill. Laurel Nolan/Qwest stated that the data file is provided based on the CLECs option in the CLEC Questionnaire. She continued with the example of Eschelon receiving their data every three days in the state of Minnesota. Bill Markert/Eschelon asked if Qwest was saying that he had to look at the DUF to see what days were on his Lexcis bill. Laurel Nolan/Qwest stated that the data file for DA detail was not the same as the DUF. She explained that Facility Based CLECs received their DA detail as 010132 files on a summary report. Bill Markert/Eschelon asked if the detail also included the billing files. Laurel Nolan/Qwest stated that the Lexcis bill was sent monthly and that the detail was set based on the CLEC preference listed on the CLEC Questionnaire. Bill Markert/Eschelon asked how the CLECs were to validate the charges if they were not received at the same time. Bill Markert/Eschelon stated that the question was, if you do not have it all the information on one file how can it be validated. Laurel Nolan/Qwest stated that Qwest has provided an LOE to provide the business rules and that this could be revisited if Eschelon wanted to move ahead with this solution. Bill Markert/Eschelon stated that his ICA states that the CLEC needs to be able to validate their bills. Laurel Nolan/Qwest stated that Qwest would continue to look at the issues discussed, but that the systems CR was denied.

Excerpt from CMP Monthly Meeting- Section- New CLEC CRs. June 19, 2003

SCR040203-01 DA Charges on LEXCIS Bill- CLEC Community to Discuss Internally and Report Back During June Meeting (originated by Eschelon) Kathy Stichter/Eschelon stated that Eschelon would prefer to keep this as a systems CR and worked from that angle. There were no additional questions or comments. This action item is closed.

Excerpt from CMP Monthly Meeting- Section- New CLEC CRs. May 22, 2003

SCR040203-01 Lexcis to include back up details for Directory Assistance (DA) charges billed. (originated by Eschelon) Laurel Nolan/Qwest stated that this CR was presented as a Walk On in the April CMP Meeting. Connie Winston/Qwest stated that Qwest had discussed the CR solution as a product/process change. She continued that Qwest completed a full evaluation of this CR and because of the very large system change involved Qwest was suggesting a documentation change. She stated that the LOE provided (4300-5000) was to provide the business rules to map the current summary files to the LEXCIS bill. She stated that Qwest was suggesting crossing-over the CR to Product/Process and updating the PCAT. Kathy Stichter/Eschelon stated that 5000 hours is a lot for a documentation change. Connie Winston/Qwest stated that it was a large effort. Kathy Stichter/Eschelon stated that she was concerned that the CR will be crossed over, take six months to complete, and that the change will not be good enough to meet Eschelon’s needs. Connie Winston/Qwest stated that they realized that the change would take some time and that the Qwest business team committed to working with CLECs to address any questions or concerns with the documentation they might have. Bonnie Johnson/Eschelon asked if other CLECs were interested in this change. Several CLECs noted that they would need to discuss with their team’s offline to see if this is something they would want. Connie Winston/Qwest requested that the CLECs take this back to their technical teams and that Qwest would open an action item to discuss next month. Liz Balvin/MCI asked if this CR was just for loops. Kathy Stichter/Eschelon stated that the CR was for directory assistance calls for facility based only and that the detail was on the DUF. Laurel Nolan/Qwest stated that the detail could be found on the Summary Bills, not the DUF, listed as 010132 files. Kathy Stichter/Eschelon asked how often the CLECs received the Summary Bills. Laurel Nolan/Qwest stated that each Summary Bill pull is determined by each CLEC. She continued that for example, Eschelon received their Minnesota Summary Bill every three days. Kit Thomte/Qwest stated that an Action Item would be opened and that the team would review next month.

Excerpt from CMP Monthly Meeting- Walk-On Section April 22, 2003

SCR040203-01 LEXCIS To Include Back Up Details For Directory Assistance (DA) Charges Billed (Originated by Eschelon) Kathy Stichter/Eschelon reviewed the description of the change. She said that the DUF file did not match the LEXCIS bill, and that Eschelon would like the detail that is on the DUF to show up on the bill. She stated that they were requesting calls to and from information and date/time. Lynn Notarianni/Qwest stated that there was a clarification call on April 11th and that Qwest was currently looking into the change. She stated that on the clarification call it was stated that there might need to be an additional clarification call. Kathy Stichter/Eschelon stated that that was fine. Kit Thomte/Qwest stated that the CR would move to “presented” status and that it would still be presented in the next CMP Meeting.

Clarification Call April 11, 2003

RE: SCR040203-01

Introduction of attendees: Kathy Steicher-Eschelon, Kerri Waldner-Qwest, Fred Howard-Qwest, Laurel Nolan-CRPM Qwest

Review of request: Nolan-Qwest read through the CR title, description of change, and deliverables. She asked Steicher-Eschelon if she had any additions or changes to the CR. Steicher-Eschelon stated that she did not. Nolan-Qwest then opened the discussion to Qwest for questions. Howard-Qwest confirmed that Eschelon was billed as a reseller. Steicher-Eschelon stated that they were billed as a CLEC for on-net service. Howard-Qwest stated that the product was billed as facility based. He asked Steicher-Eschelon if they got the information from the DUF. Steicher-Eschelon stated that there was no way to match the DUF to the LEXCIS bill. She stated that there was never the same number. Howard-Qwest asked if Steicher-Eschelon was saying that there were inconsistancies between the two bills. Steicher-Eschelon stated that there was no way of knowing the from-and-to date on the Lexcis bill and that there was no way to do validation. Howard-Eschelon recapped that Eschelon was requesting the date/time of calls and the to-and-from dates. Steicher-Eschelon stated that she wanted the bills to read in the same way as her home bill would. She stated that they do get the summary for Directory Listings charges.

Products and Interface Impacts: Nolan-Qwest confirmed the products and interface impacted. Steicher-Eschelon stated that there were no changes.

SMEs on the call: Nolan-Qwest asked if there were any other questions or concerns. She stated that because the process person was not able to join the call, Qwest may have additional questions for Eschelon prior to providing a response. She asked if she could contact Steicher if that occurred. Steicher-Eschelon stated that she would be available the next week.

Nolan-Qwest asked if there were any additional thoughts, questions, concerns. She said that Steicher-Eschelon would present this at the May meeting and that Qwest would provide a response prior to the Monthly Meeting. Steicher-Eschelon stated that she wished to walk-on the CR in April. Nolan-Qwest stated that she would have the CR added to the distribution package for the meeting and reminded Steicher-Eschelon that Qwest would have a response in May. She asked if there were any additional questions. None.

Meeting adjourned.

CenturyLink Response

Kathy Stichter Eschelon Telecommunications

CC: Lynn Notarianni Connie Winston Kerri Waldner Beth Foster Kit Thomte

This letter is in response to CLEC Change Request number SCR040203-01, dated 04/02/03, titled: LEXCIS to include back up details for Directory Assistance (DA) charges billed.

CR Description: “Currently Qwest provides a monthly LEXCIS bill for directory assistance charges. The bill only includes quantity, rate and total amount. It does not include the back up detail. Eschelon asks Qwest to provide the back up DA call detail for the quantity billed each month on the LEXCIS bill. The detail for each call should include, date, time, charge, from number and to number. This information is needed for validation of the charges.

Expected Deliverable: The LEXCIS bill will include the date, the time, charge, from number and to number for each DA call billed.”

History: A clarification meeting was held on April 11, 2003 with Eschelon and Qwest representation. Per discussion held at the CMP Monthly Systems Meeting during CMP Monthly Systems meetings on April 22, 2003, May 22, 2003, and June 17, 2003 Qwest discussed the possibility of offering the business rules for the current Directory Assistance information that Facility Based CLECs receive. The LOE for this solution was 4300 to 5000 hours. Eschelon stated in the June 17, 2003 Systems CMP Meeting that they would like Qwest to continue the investigation of a systems solution for providing the detail on the LEXCIS bill.

Qwest Response: Qwest has completed an analysis for CR SCR040203-01, LEXCIS to include back up details for Directory Assistance (DA) charges billed on the LEXCIS bill. Through Qwest’s analysis it was determined that the estimate for the initial implementation of providing the detail on the LEXCIS bill would be approximately 28,000 hours.

Considering that the information requested (date, time, from number and to number) is currently available to CLECs through the DA information received on the Facility Based CLEC output data files, Qwest is denying your request for CR SCR040203-01, LEXCIS to include back up details for Directory Assistance (DA) charges billed based on economic infeasibility.

Sincerely,

Qwest

INITIAL RESPONSE May 20, 2003 RE: SCR040203-01, LEXCIS to include back up details for Directory Assistance (DA) charges billed.

Qwest has reviewed the information submitted as part of Eschelon's Change Request SCR040203-01. Based upon research that has been conducted following the Clarification meeting (held April 11, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 4300 to 5000 hours for this Wholesale Billing Change Request.

The LOE stated above will provide the CLECs with the business rules associated with matching the current DA summary information with the LEXCIS bill.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

Sincerely, Qwest

DRAFT RESPONSE May 15, 2003 RE: SCR040203-01

Qwest has reviewed the information submitted as part of Eschelon's Change Request SCR040203-01. Based upon research that has been conducted following the Clarification meeting (held April 11, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the May Systems CMP Meeting.

At the May Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest