Wholesale: Products & Services

Archived System CR SCR032310-1 Detail

Status History

Project Meetings

02/16/11 Systems CMP Meeting Mark Coyne – Qwest indicated this CR has a deployment date set for February 20, 2011. The final notice was sent on January 6, 2011. This is a MEDIACC change and we did not receive any comments on this one.

08/18/10 Systems CMP Meeting Mark Coyne – Qwest indicated that last month Qwest confirmed the LOE in the CMP meeting. Mark relayed the Release date is scheduled for February 28, 2011 and that this would fall into the 73 day system release notice.

07/21/10 Systems CMP Meeting Mark Coyne – Qwest indicated that this CR was submitted by AT&T. An action item was to get the LOE and that is 362 to 542 hours. Mark relayed we are still checking on when we can implement this and will include the date in the minutes if the information is received.

06/16/10 Systems CMP Meeting Mark Coyne – Qwest commented that item 5 - SCR032310-1 24 hour increment of NA time submitted by AT&T had been presented last month. Qwest is working on the LOE and is very close to having this information. We will include this information in the minutes for this meeting if available. 6/21/10 NOTE: The LOE for this System Change Request SCR032310-1 is 362 to 542 hours.

05/19/10 Systems CMP Meeting Mark Coyne – Qwest indicated this CR submitted by AT&T was a carryover from last month. Mark relayed there was a clarification meeting held on this CR as was mentioned in the last meeting. There is a request out to do an LOE. Mark turned the call over to Joe McLean – AT&T to present the CR and see if there are any questions.

Joe McLean – AT&T indicated that in 1994 when Qwest established their electronically bonded ticketing system called MEDIACC, AT&T volunteered to be a partner. Joe said he did not know the full history on this but there was a need to increment tickets that were already in NA. There was an automatic increment of 24 hours or one business day that is still in place today. Joe indicated that this causes problems for AT&T if it happens in non-business hours between 5 pm and 8 am. The expectation would be to dispatch to fix this in the next business day but what it does is add an additional 24 hours. Joe provided the example of a ticket on Wednesday at 5 pm and dispatch was requested at 8 am on Thursday which is next business day. Currently the Qwest code makes it Friday at 8 am. Joe relayed it does not seem to affect every single ticket. He asked if there were any questions.

Liz Balvin – Covad asked if the ticketing system automatically sets it at 24 hours out so Qwest can’t even look at it.

Joe McLean – AT&T indicated that Qwest has the ability to look at it. The Qwest technician working the ticket does not know there has been some manipulation of the time but just react to what they see. It is the internal code of MEDIACC that adds the extra time.

Liz Balvin – Covad questioned what AT&T was asking Qwest to change this to.

Joe McLean – AT&T indicated that AT&T wants Qwest to not manipulate time but to just take the time that comes across on the ticket.

Chris Del Rio – Covad asked in what form does the 24 hour timeframe affect the ticket.

Joe Mclean – AT&T indicated that it is the commit time and dispatch time that Qwest would schedule it for.

Chris Del Rio – Covad clarified what is happening. If a ticket is opened outside of normal hours, the system automatically adds 24 hours to it. If you eliminate that, then it will take the actual time which will help serve the customer.

Joe McLean – AT&T indicated that is what they believe also.

Mark Coyne – Qwest asked if there were any other questions for Joe. Mark mentioned that there is a request out for an LOE which we will try to have for the June meeting.

04/21/10 Systems CMP Meeting There was no representative from AT&T on the call to present the new system CR. Mark Coyne – Qwest indicated there was a clarification meeting held on this CR on March 31, 2010.

03/31/10 Clarification meeting

In Attendance: Joe McLean – AT&T, Bonnie Johnson – Integra, Joyce Bilow – PAETEC, Lisa Preble – Qwest, Gopal Padmanabhan – Qwest; Denise Martinez – Qwest, Nicole James – Qwest, Bob Daino – Qwest, Dena Johnson – Qwest, Dave Allen – Qwest, Tim Gaines – Qwest, Danelle Haynes – Qwest, Doug Slominski – Qwest, Susan Lorence – Qwest

Susan Lorence – Qwest reviewed the CR which is associated with how MEDIACC increments the NA time by 24 hours for tickets that are already in NA; this delays dispatches. Susan relayed the area impacted is Maintenance and Repair and that the requested date on the SCR is as soon as possible. The CR will be presented in the April 21 CMP monthly meeting. Susan said there was some history to this CR.

Joe McLean – AT&T said he did not know the detail on this change but the issue is there are times when a ticket is already in an NA status and under certain conditions, the Qwest MEDIACC system increments the date/time by 24 hours plus 1 which impacts dispatches. Joe said he took the issue to his Service Manager Dave Allen. After working with IT, it was determined that this process was initially built into the MEDIACC code. It is not just easily removed. Joe said it does not always happen and seems to occur only under certain conditions.

Danelle Haynes – Qwest said based on the IT investigation, it was intentionally included this way when the system was built in 1994. AT&T requested this functionality with the initial implementation that it be built into the design.

Joe McLean – AT&T said he did not know the reason.

Bonnie Johnson – Integra questioned if it was specific to AT&T.

Danelle Haynes – Qwest said it is not.

Tim Gaines – Qwest said that it was built into MEDIACC and operates for anyone using the system.

Danelle Haynes – Qwest said that when Qwest partnered on the requirements for MEDIACC with AT&T, it was for anyone that opted in to that contract.

Bonnie Johnson – Integra questioned if it happened in CEMR or only MEDIACC?

Gopal Padmanabhan – Qwest said only MEDIACC.

Susan Lorence – Qwest confirmed what the CR is requesting -- that Qwest should make a change to not do any 24 hour increment in a NA situation.

Joe McLean – AT&T said if he understood, Qwest should use straight time with no manipulation.

Susan Lorence – Qwest said though the CR requests the change be only for AT&T originated tickets, that Qwest make the change for everyone, not just AT&T.

Joe McLean – AT&T said it would not be for AT&T wireless, they are on CEMR.

Tim Gaines – Qwest questioned the volume.

Joe McLean – AT&T said the volume is low; it is not on all NA tickets so there must be some other criteria but the other criteria is unknown. If it was on all NA tickets, the volume would be in the hundreds of tickets.

Tim Gaines – Qwest questioned if anything else could be pinpointed. He thinks it has something to do with the time of day that the request is made.

Susan Lorence – Qwest confirmed that the CR is requesting that regardless of the unique criteria today, there should no time when the 24 hour is incremented.

Joe McLean – AT&T said yes, that is the safest way; the actual time should be used on the bonded message.

Gopal Padmanabhan – Qwest said that it puts it into next day access.

Joe McLean – AT&T said if it happens on the weekend, the system adds greater than 24 hours. Joe expressed some concern that if this changed is implemented that we may break something else. Since this was implemented in 1994, there had to be a reason for it.

Qwest representatives said we would have to do some good testing.

Gopal Padmanabhan – Qwest said he would like some good examples of this situation that have occurred over the last couple weeks.

Joe McLean – AT&T said he would send some to Tim Gaines – Qwest.

Tim Gaines – Qwest said since this stemmed from AT&T, what was the cost to make the change.

Susan Lorence – Qwest explained the sequence of events. The SCR would be presented at the next monthly meeting. The IT folks would then develop a level of effort and it would be presented. At that point, the cost would be evaluated on whether it was cost effective to make the change.

CenturyLink Response