Wholesale: Products & Services

Archived System CR SCR031303-01ES Detail

Status History

Project Meetings

September 28, 2004 Email Received from Mark Mattson, SBC: Peggy, I emailed Kevin Van Winkle your request to close the CR and I am waiting on his response. I will let you know as soon as I hear back from him. Mark Mattson Associate Director/Carrier Management SBC-Telecom

September 28, 2004 Email Sent to Mark Mattson, SBC: Hello Mr. Mattson, This email is in regard to a CMP CR that was submitted by SBC and deployed by Qwest on August 9, 2004. An email was sent to the CR originator; see email below, asking for approval to close the CR. To date, no response has been received from SBC. I am not sure if Mr. Van Winkle is still employed with your company or maybe is in a different position within SBC. The CLEC Community has indicated that there are no known issues related to the deployment of this change request and have no dissent to the closure of the CR. My questions for you are: Can you/will you approve the closure of the CMP CR noted in the email below. Advise me of any issues that are preventing closure of the CR, and any Trouble Ticket numbers of reported problems. Provide me with the SBC Qwest CMP Representative, if I need to go elsewhere, within your company, for closure approval. Thank you for your attention to this matter. Peggy Esquibel-Reed Qwest CMP CRPM-Systems

- September 22, 2004 Email Sent to Kevin Van Winkle at SBC: Subject: Closure Request for Rated EMI Records Kevin, This email is in regard to your submitted CMP CR SCR031303-01ES Rated EMI Records. This request was deployed on August 9, 2004 and we are not aware of any issues regarding the implementation. Qwest did ask the CLEC Community at the September Systems CMP Meeting if this CR was ok to close. The CLECs in attendance did not have issues with the CR closing. In light of that fact, is SBC ready to close this CR? If there are issues that are preventing the closure, please advise me of what they are and/or the Trouble Ticket numbers, for the reported problem(s), so we can investigate and resolve. I look forward to your response of agreeing to close or advising of open issues. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM-Systems

September 16, 2004 Systems CMP Meeting Discussion: Donna Osborne-Miller/AT&T stated that the AT&T issues had been resolved. Jill Martain/Qwest stated that we will close off line with SBC.

-- August 31, 2004 Email Received from AT&T: RE: Feedback on an SCR

thanks for the confirmation Kathy. Donna

--Original Message-- From: Lee, Kathy T, NEO Sent: Monday, August 30, 2004 11:00 PM To: Osborne-Miller, Donna, NEO Subject: RE: Feedback on an SCR Hi Donna, Yes, Indicator 19 concerns have been fixed.... Qwest implemented the fix last Tuesday and Cindy checked the DUF files.... all local and intralata in-collect records are coming across rated, with the appropriate "1" as the indicator. This is closed as far as we are concerned! Kathy

-- August 31, 2004 Email Sent to AT&T: Donna, Thanks for the information. I am forwarding your e-mail to Peggy as well. Let us know if you have any other concerns re: this CR. Thanks, Lynn Stecklein Qwest CRPM - Systems

- August 30, 2004 Email Received from Donna Osborne-Miller, AT&T: Subject: Feedback on an SCR Lynn, Hi! An event notice was provided last week addressing the value for indicator 19. I believe that this is no longer a concern for AT&T. Kathy am I correct in stating this? Thanks, Donna

August 18, 2004 Systems CMP Meeting Discussion: Bonnie Johnson/Eschelon stated that Eschelon would like this CR to remain open, for validation. Donna Osborne-Miller/AT&T stated that AT&T does not believe that this CR was implemented as requested and stated that calls are taking place to address. Connie Winston/Qwest asked AT&T to open a trouble ticket and asked that the trouble ticket number be send to the CMP CR mailbox. Donna Osborne-Miller/AT&T agreed to do.

- July 22, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that this CR is scheduled to deploy on August 9, 2004.

- EXCERPT FROM JUNE 25, 2004 COMMUNICATOR: EXCERPT FROM JUNE 25, 2004 COMMUNICATOR: Announcement Date: June 25, 2004 Effective Date: June 25, 2004 Notification Number: SYST.06.25.04.F.01825.AugCRISRelFinTechSpecs Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-Wholesale Billing-August CRIS Release-Final Technical Specifications Associated CRs #: CLEC SCR022504-01 CLEC SCR031303-01 CLEC SCR102703-01 CLEC SCR061003-01 On June 25, 2004, Qwest will post planned updates to its Final Technical Specifications for the CRIS system release targeted for implementation on August 9, 2004. These will be posted to the System Document Review Archive and Responses at http://www.qwest.com/wholesale/cmp/reviewarchivesystem.html

Summary of Change: Qwest will implement software changes related to 4 separate CLEC initiated CRs, with a summary of each change listed below:

CMP SCR031303-01 - Alternately Billed Message will be rated at the full Retail Rate on the DUF and will be in the EMI Category 01xxxx formats. These are messages where the EMI MESSAGE TYPE = other than ‘1’. Non-Alternately Billed Messages will be sent on the DUF as EMI category 10xxxx (unrated) records. These are messages where the EMI MESSAGE TYPE = ‘1’. This includes records of all jurisdictions.

- EXCERPT FROM MAY 28, 2004 COMMUNICATOR: Announcement Date: May 28, 2004 Effective Date: August 9, 2004 Notification Number: SYST.05.28.04.F.01741.AugCRISRelDrftTchSpecs Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-Systems Document In Review, August CRIS Release-Draft Technical Specifications Associated CRs #: CLEC CR # SCR022504-01 CLEC CR # SCR031303-01 CLEC CR # SCR102703-01 CLEC CR # SCR061003-01 On May 28, 2004, Qwest will post planned updates to its Draft Technical Specifications for the CRIS system release for all Qwest regions targeted for implementation on August 9, 2004. These will be posted to the Qwest Wholesale Document Review site. Summary of Change: Qwest will implement software changes related to 4 separate CMP CRs, with a summary of each change listed below:

CMP SCR102703-01 and SCR031303-01 - Alternately Billed Message will be rated at the full Retail Rate on the DUF and will be in the EMI Category 01xxxx formats. These are messages where the EMI MESSAGE TYPE = other than ‘1’. Non-Alternately Billed Messages will be sent on the DUF as EMI category 10xxxx (unrated) records. These are messages where the EMI MESSAGE TYPE = ‘1’. This includes records of all jurisdictions.

May 20, 2004 Systems CMP Meeting Discussion: Peggy Esquibel-Reed/Qwest stated that the targeted implementation date for this CR is 8/5/04. This action item will be closed.

March 30, 2004 Email Sent to Carla Pardee, AT&T: Carla, Attached are the Qwest responses to the ATT escalations SCR102703-01-E23, SCR031303-01-E24, and PC110403-1-E25. Please let me know if you have any questions.

Thank you. Jim Maher

March 24, 2004 Email's Received for Escalation Participation from: Eschelon (Bonnie Johnson) VarTec (Janie Inman) TDSMetro/USLink (Jennifer Arnold)

- March 22, 2004 Escalation Initiated by AT&T: Escalation Company: AT&T CR#: SCR031303-01 Status Code: Presented

Description: Rated EMI Records. SBC is receiving unrated EMI records for alternatively billed calls placed to SBC end users. SBC requests that Qwest send rated usage records so that SBC, on Qwest's behalf can bill the SBC customers accepting these alternativelybilled calls. SBC will accept these rated records via DUF.

History of Item: 3/13/03 - CR Submitted. 3/28/03 - Clarification call held. October CMP - LOE provided and implementation date of 2/9/04 provided. November CMP - Qwest states that this CR will not meet the 2004 implementation date. Qwest is reviewing the CR. January 2004 - MCI asks whether this CR has a targeted implmentation date. Qwest states it has not.

Reason for Escalation / Dispute: This change request has been lingering for over a year, with no implementation date provided. AT&T has a very strong interest in this change request and would like to have it implemented as soon as possible. Qwest has not provided any reason why this change request cannot be implemented.

Business Need and Impact: AT&T needs to have unrated DUF records.

Desired CLEC Resolution: Qwest to provide an implementation date as soon as possible.

Lead Submitter: Name: Carla Pardee Title: LSAM Manager Phone Number: 303-298-6101 E-mail Address: cdickinson@att.com

- March 18, 2004 Systems CMP Meeting Discussion: Carla Pardee/AT&T stated that AT&T has interest in this CR and AT&T would like to see movement.

February 19, 2004 Systems CMP Meeting Discussion Excerpt (Attachments H & J): Judy Schultz/Qwest stated that she wanted to provide an update to the funding approval process that was discussed in the January CMP Systems Meeting. Judy referred everyone to Attachment J in the Distribution Package. She stated that all CRs are being re-evaluated and must be approved. Judy said that CRs could not be scheduled without approval. Judy noted that the status of this CR is that it is being reviewed at the Qwest CEO level.

January Systems CMP Meeting Discussion: Liz Balvin/MCI asked if this CR is not yet scheduled. Judy Schultz/Qwest stated that is correct. Liz Balvin/MCI stated that MCI view’s these as compliance issues. Judy Schultz/Qwest stated that she would relay her concern.

November 20, 2003 Systems CMP Meeting Discussion: Judy Schultz/Qwest stated Qwest is reviewing all of the CRs that have targeted release dates in 2004. At this point, it looks like there are 2 where we will not be able to meet the targeted implementation date. Those are still under review, so we will let you know when more information becomes available about the status of those CRs. Those CRs are SCR031303-01 (Rated EMI Records) and SCR042902-01 (Use CLEC internal repair ticket number on CLEC bill to identify maintenance & repair charges). Judy stated that if anything changes with any of the other CRs we would let you know. Judy noted that Qwest would continue to accept and process CRs and that going forward, our focus will be to maintain parity, to maintain and continue to enhance our systems. Judy Schultz/Qwest asked if there were any questions or comments. There were no comments or questions brought forward.

October 16, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that the revised Level of Effort is 1900 to 3800 hours and noted that the targeted implementation date is February 9, 2004. There were no comments or questions. This action item was closed.

- July 17, 2003 Systems CMP Meeting Discussion: Lynn Notarianni/Qwest stated that this has been open for a while so the CLECs can determine if there were negative impacts to your companies. Liz Balvin/MCI stated that MCI was okay with this request and that this CR can move forward. Kathy Stichter/Eschelon stated that Eschelon agrees with MCI. Stephanie Prull/McLeod also agreed that this CR could move forward. Lynn Notarianni/Qwest stated that Qwest would look to schedule this CR. There were no additional questions or comments. This Action Item is Closed.

June 19, 2003 Systems CMP Meeting Discussion: Lynn Notarianni/Qwest stated that Qwest asked the CLECs to go back and look at this internally to make sure of the impacts. Jennifer Arnold/USLink stated that she is still waiting for feedback from her team. Kathy Stichter/Eschelon stated that she does have a comment but will wait until next month to bring it forward. This action item will remain open.

May 22, 2003 Systems CMP Meeting Discussion: Lynn Notarianni/Qwest stated that Qwest does not currently rate alternately billed calls. Lynn stated that Qwest would go from a field that is unrated to a rated field. Lynn noted that it is currently the category 10 record. Lynn noted that when this is implemented it will be a category 1 record. Lynn noted that this might impact a CLEC, depending on how the CLEC takes the info and sorts through it. Lynn asked the CLECs to take this information back to their teams and let Qwest know what, if any, concerns you have about this change. This action item will remain open pending CLEC feedback.

- April 17, 2003 Systems CMP Meeting Discussion: Debbie Soriano/SBC reviewed the CR description. Lynn Notarianni/Qwest stated that the Level of Effort for this CR is 900 to 1000 hours and noted that it is in the scheduling process. Debbie Soriano/SBC asked for clarification of Lynn’s (Notarianni) statement. Lynn Notarianni/Qwest explained that the clarification meeting was held and that the Qwest billing group estimated the number of hours. Lynn stated that this is being looked at to see when the work can be scheduled for implementation. Lynn then stated that we may not have that date at the May CMP Meeting but noted that the targeted implementation date would be provided when it is determined. Debbie Soriano/SBC said thank you.

March 28, 2003 email from Debbie Soriano (SBC) to LaShon Vincent(Qwest) La Shon, I attended a conference call with several Qwest folks (including Gin) this morning. We are still trying to find a system fix that allows SBCT to receive all alternately billed calls in a rated manner. SBCT's 1st choice has always been that Qwest send these calls via CMDS. However, Qwest has proposed to send the rated calls (without a discount) via DUF, as well as place call details (with a discount) on SBCT's resale bills. SBCT is attempting to confirm that Qwest's proposal will not generate internal system changes and/or expenses. I agreed to submit a revised CR to Qwest later today (or once this information has been confirmed). During the call, there was also discussion about the OCN blocking at the inmate facilities. On March 11, 2003, I provided the OCN info you requested. What is the current status on our OCN block request? Debbi Soriano SBC Telecom Inc Associate Director Carrier Management

-- Clarification Meeting - March 28, 2003 Attendees: Debbie Soriano/SBC, Kevin Van Winkle/SBC, Joyce Bertelsman/SBC, Peggy Esquibel-Reed/Qwest, Carl Sear/Qwest, Wendy Thurnau/Qwest, Kerri Waldner/Qwest, Beth Foster/Qwest, Fred Howard/Qwest, Gin Sakal/Qwest, Vaughn Nelsen/Qwest Reviewed Requested Description of Change: Peggy Esquibel-Reed/Qwest stated that the CR description is in the CR states: SBCT is receiving unrated EMI records for coin/inmate calls (10-01-31 records with Indicator 01=1 and Indicator16=2). The billing telephone numbers are SBCT's customers. But since SBCT does not offer an "inmate" type service to its customers, we verified the originating telephone numbers for these records and found these originating numbers not to be SBCT's customers. Given the above, we believe that Qwest should send us rated usage records so that we can, on Qwest's behalf , bill the SBCT customer that apparently accepted the call. In other words, we should receive rated records from Qwest via the standard incollect/outcollect process that is handled through CMDS. Qwest was also billing these calls on our paper bills (at a resale discount), but this is incorrect, these calls are not subject to a resale discount, since the calls were made not on a resale or facilities basis. Qwest did state that the discounted rates should not have been applied (which SBCT agrees with). We dispute Qwest billings to SBCT of these calls. Qwest is the only ILEC in that their daily usage file doesn't contain rated records, and in addition, Qwest has told SBCT that we should use the calls reported on the summary bill and bill SBCT's customer at SBCT's rates. We again explained that we could not rate the call, since the charges are Qwest's. We noted that we are not able to use the summary bill that Qwest talked about and indicated that Industry practice would be for Qwest to send rated EMI records. Confirmed Impacted Interface: Wholesale Billing Confirmed Impacted Products: Switched DISCUSSION: Peggy Esquibel-Reed/Qwest stated that she had received an email from the SBC Service Manager stating that SBC would like to accept Qwest's offer to receive the calls rated via the DUF File and that this CR was submitted asking for CMDS. Peggy asked SBC if their request is via CMDS or the DUF. Debbie Soriano/SBC stated that they are currently getting unrated collect calls from prisons in Washington. Debbie stated that the calls are put on the resale paper bills and cannot transfer to the end user who has accepting the calls. Debbie stated that Qwest had agreed to adjust the calls. Debbie stated that SBC is the local provider not the toll provider and does not want to be a reseller of Qwest toll. Debbie noted that LaShon Vincent (Qwest) & Gin Sakal (Qwest) are working with Tnetics to do blocking and that Ken Beck (Qwest) had agreed to adjust charges thru October 15th, then the adjustments would stop. Debbie stated that Qwest had agreed to provide rated calls in rated form. Debbie stated that SBC wants Qwest to make system changes unless the blocking takes place. Joyce Berterlsman/SBC stated that the industry standard comes thru CMDS. Carl Sear/Qwest stated that the previous request (SCR112101-1) was for any alternately billed messages and that they would appear on the bill fully rated with no discount. Carl stated that this request would result in the DUF containing full rates (no discount) and the Wholeale bill containing discounted rates. Carl stated that there would be a mismatch. Kerri Waldner/Qwest asked to confirm that SBC is accepting via the DUF. Deb Soriano/SBC stated yes. Joyce Bertelsman/SBC stated that needs vis CMDS. Deb Soriano/SBC stated that the DUF is acceptable and that they just did a copy and paste from the previous CR. Debbie stated that Margie Ammon (SBC) had indicated that the DUF would not be a problem. Debbie stated that SBC will discuss internally and advise of their position. Wendy Thurnau/Qwest asked if this request is an interim or long term solution due to the toll block at the OCN level. Debbie Soriano/SBC stated that this request is a going forward/long term solution request. There were no other questions regarding the CR. Peggy Esquibel-Reed/Qwest stated that Qwest's response is pending the SBC decision and asked Debbie to send an email with their decision and to submit the CR revision. Debbie Soriano/SBC agreed to advise and send the revision. Action Plan: Peggy Esquibel-Reed/Qwest stated that SBC is due to present their CR to the CLEC Community at the April 17, 2003 Systems CMP Meeting. The call was concluded.

- March 21, 2003 Email received from Joyce Bertelsman/SBC: Peggy - Kevin & I are both available on Mar. 28 at 8:30 MT; 9:30 CST. Please let us know if that will work. Thanks. Joyce Bertelsman Business Manager 314 235-9486

-- March 21, 2003 Email sent to Joyce Bertelsman/SBC, with a cc: to kevin Van Winkle at SBC: Joyce -- The Clarification Meeting can be re-sceduled as you requested. Please advise if any of the times below work for both you and Kevin. If they do not, please advise of the dates and times that you are available. Thursday, March 27, 2003, 1:00 p.m. MT Friday, March 28, 2003, 8:30 a.m. MT Friday, March 28, 2003 1:00 p.m. MT Monday, March 31, 2003, 9:00 a.m. MT Thank you, Peggy Esquibel-Reed Qwest CRPM -- Systems pesquib@qwest.com

March 21, 2003 Email received from Joyce Bertelsman/SBC: Peggy - Kevin is off until Thurs. 3/27. I would think it might be best if both Kevin and myself could attend.

Joyce Bertelsman Business Manager 314 235-9486

- March 21, 2003 Peggy Esquibel-Reed/Qwest sent email to SBC: Kevin -- I received your email request to invite Joyce Bertelsman to the Clarification Meeting if it was scheduled for next week. The call has been scheduled and I am resending the call logistic information, noted below. March 17, 2003 Email sent to Kevin Van Winkle/SBC: Kevin, RE: SCR031303-01 Rated EMI Records I have scheduled the Clarification Meeting, based on your availability. Meeting logistics are noted below: DATE: Wednesday, March 26, 2003 TIME: 9:00 a.m. MT CALL IN #: 1-877-564-8688 PASSCODE: 8571927 Thank you, Peggy Esquibel-Reed Qwest Communications CRPM -- Systems pesquib@qwest.com 303.896.6332

-- March 20, 2003 Email received from Kevin Van Winkle/SBC: Peggy, If you do schedule a meeting, for next week please invite Joyce Bertelsman. She will be taking my place on these calls.

March 17, 2003 Email sent to Kevin Van Winkle/SBC: Kevin, RE: SCR031303-01 Rated EMI Records I have scheduled the Clarification Meeting, based on your availability. Meeting logistics are noted below: DATE: Wednesday, March 26, 2003 TIME: 9:00 a.m. MT CALL IN #: 1-877-564-8688 PASSCODE: 8571927 Thank you, Peggy Esquibel-Reed Qwest Communications CRPM -- Systems pesquib@qwest.com 303.896.6332

- March 17, 2003 Email received from Kevin Van Winkle/SBC regarding Clarification Meeting Availability: I plan to be on vacation this Tuesday through Friday. Next Wednesday, the 26th, in the morning is good, so far.

March 14, 2003 Email sent to SBC requesting Clarification Meeting Availability: Kevin, Please provide your availability for the Clarification Meeting to discuss your submitted CMP CR for Rated EMI Records. Several dates and times would be great. As soon as I receive your availability, I will schedule the call and send you the logistics. Thanks, Peggy Esquibel-Reed Qwest Communications CRPM -- Systems pesquib@qwest.com 303.896.6332

CenturyLink Response

Carla Pardee AT&T LSAM Manager

Dear Ms. Pardee:

This letter is in response to your March 22, 2004 escalation # SCR031303-01-E24. In this escalation AT&T is requesting an implementation date for the CR, which is titled Rated EMI Records, to be communicated as soon as possible.

Qwest understands that AT&T has a strong interest in this change request relative to rated DUF records and has been working to get funding for this work approved. Qwest has now approved the work associated with SCR031303-01 to be completed. Qwest is working to determine potential implementation timeframes. Specifically, with regards to SCR031303-01, Qwest is addressing significant back-end system changes associated with this CR to determine the most efficient ways to implement the required changes.

Qwest will commit to an implementation date as soon as the final solution can be determined and the necessary resources mobilized. Qwest will communicate the implementation dates as soon as they are finalized. Sincerely, Connie Winston Director, Qwest Information Technologies

-- DRAFT RESPONSE April 4, 2003

RE: SCR031303-01 Rated EMI Records

Qwest has reviewed the information submitted as part of Change Request SCR031303-01. Based upon the scope of this CR as agreed to in the Clarification Meeting held on March 28, 2003 , Qwest is able to provide an estimated Level of Effort (LOE) of 900 to 1000 hours for this Wholesale Billing Interface Change Request.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request. Upon obtaining consensus from CMP participants as to the appropriate direction for Qwest to take on this Change Request, Qwest will review release schedules and development timetables in an effort to evaluate options for potential scheduling of Change Request SCR031303-01.

Sincerely, Qwest