Archived System CR SCR030702-1 Detail |
| Title: CLEC Trouble Ticket cross reference | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR030702-1 |
Completed 11/21/2002 |
250 - 750 | 5/ | Maintenance/Repair | Other: All products supported under the Repair platform. |
| Originator: Sprague, Michelle |
| Originator Company Name: McLeodUSA |
| Owner: Busetti, Dan |
| Director: |
| CR PM: Stecklein, Lynn |
| Description Of Change |
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McLeod would like to request that the CLEC repair trouble ticket number be added to the Qwest trouble ticket, each time a ticket is initiated with Qwest. This would allow for an efficient cross-reference for both McLeod and Qwest. The field chosen to house the CLEC trouble ticket number must be a searchable field, to allow for query capability. This change would save a great deal of time in locating tickets, assisting both McLeod and Qwest in efficiency.
Additionally, McLeod would request that Qwest to communicate this new process to their service center and ensure that an applicable field for this new data to be stored, to allow for it to be searchable.
3/21/02 Amended from CMP Systems Meeting Jeff Thompson/Qwest provided an explanation of what McLeod was requesting with this CR. Jeff indicated that McLeod wants the ability to do a query on the ticket # in the Qwest back end systems. Since McLeod uses Electronic Bonding, and because Electronic Bonding already offers this functionality, McLeod could use that to query the ticket number if they agree. Michelle Sprague/McLeod indicated that CEMR is McLeod’s bigger concern right now. Jeff stated that Qwest could investigate the possibility that the change be made in CEMR with this CR and if agreement could be secured that the CEMR change would close this CR. Michelle Sprague indicated that she agreed if the other CLECs agreed. Jeff Thompson will amend the CR with general agreement. The CLECs all nodded their heads yes.
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Status History |
| Date | Action | Description |
| 2/6/2002 | CR Submitted | CR Submitted by McLeodUSA as Product & Process Change |
| 2/6/2002 | CR Acknowledged | Product & Process CR (PC020602-1) acknowledged by P/P CMP Manager. |
| 2/12/2002 | Clarification Meeting Scheduled | Submitting CLEC contacted to schedule clarificatiion meeting for Product & Process CR (PC020602-1) |
| 2/15/2002 | Clarification Meeting Held | Clarification Meeting conducted with McLeodUSA for Product & Process CR (PC020602-1) |
| 2/25/2002 | Status Changed | SCR030702-1 status updated to 'Presented' after discussion at March Systems CMP Meeting |
| 2/28/2002 | Qwest Response Issued | Draft response for Product & Process CR (PC020602-1) dated 02/28/02 issued to McLeodUSA and posted to CMP database |
| 3/7/2002 | CR Submitted | New Systems CR created on behalf of McLeod |
| 3/7/2002 | CLEC Requested Info | Advised M Sprague that this CR is now a systems CR. She agreed that no further clarification meetings were necessary. |
| 3/7/2002 | Status Changed | status changed to clarification |
| 3/21/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed March Systems CMP Monthly meeting; please see Systems CMP Distribution Package March CMP - Attachment D |
| 3/22/2002 | Status Changed | Status updated from 'Clarification' to 'Presented' |
| 4/11/2002 | LOE Issued | The level of effort for this CR is 250 to 750. |
| 4/18/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed at April Systems CMP Monthly meeting; please see Systems CMP Distribution Package April CMP - Attachment B |
| 4/23/2002 | Status Changed | Status changed to development |
| 6/20/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 was discussed at the June Systems CMP Meeting; Jeff Thompson explained that the targeted August release was being delayed; status updated to 'Presented' |
| 7/18/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed at July Systems CMP Monthly meeting; please see Systems CMP Distribution Package July CMP -- Attachment I |
| 7/25/2002 | Status Changed | Status changed to evaluation |
| 8/27/2002 | General Meeting Held | CR included in the Synergy Meeting for Multiple Trouble Tickets & Billing CRs. See Meeting Notes in Attach O, Sept CMP Package. |
| 9/19/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed at September Systems CMP Monthly meeting; please see Systems CMP Distribution Package September CMP -- Attachment O |
| 9/19/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed at September Systems CMP Monthly meeting; please see Systems CMP Distribution Package November CMP -- Attachment G |
| 10/9/2002 | Status Changed | Status changed to clarification |
| 10/17/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed at October Systems CMP Monthly meeting; please see Systems CMP Distribution Package October CMP -- Attachment L |
| 11/4/2002 | Status Changed | Status changed to CLEC Test - Implemented 11/3/02 |
| 11/21/2002 | Discussed at Monthly CMP Meeting | SCR030702-1 discussed at November Systems CMP Monthly meeting; please see Systems CMP Distribution Package November CMP -- Attachment G |
| 11/22/2002 | Status Changed | Status changed to completed |
Project Meetings |
| 7/18/02 CMP Systems Meeting SCR030702-1 Provide status update at CMP Meeting for SCR030702-1 (Trouble Ticket Cross Reference) (Originated by McLeod) Jeff Thompson/Qwest said that we would have a discussion that might impact the scope of this CR. The implementation date is tentatively scheduled for 11/3/02. Jeff Thompson/Qwest also said that in our last meeting time there was a discussion as to whether this will impact MEDIACC. Qwest did some research and found that this is already available in MEDIACC. Jeff Thompson/Qwest said when this work is done, it will work on any ticket that has been electronically submitted and not just on those that are called in. This action item will be closed. The status of the CR will be updated to Evaluation pending the discussion of this CR with related trouble and billing CRs as discussed earlier in the meeting. 4/18/02 CMP systems meeting Michael Buck/Qwest stated that in last month’s CMP meeting it was collectively agreed upon that this requested change would be done in CEMR. Dan Busetti/Qwest presented CR on behalf of McLeod USA. Bonnie Johnson/Eschelon asked if this change would help billing. Dan Busetti/Qwest responded that this requested change would not. Terry Wicks/Allegiance asked if a CR could be submitted to request the ticket number on the bill. Dan Busetti/Qwest responded that a CLEC can issue a CR and Qwest would investigate the options. Jonathan Spangler/AT&T asked if the information would be in MEDIACC. Dan Busetti/Qwest responded that MEDIACC already captures the information. Dan Busetti/Qwest stated that this is targeted for the August CEMR Release. 3/21/02 Amended from CMP Systems Meeting Jeff Thompson/Qwest provided an explanation of what McLeod was requesting with this CR. Jeff indicated that McLeod wants the ability to do a query on the ticket # in the Qwest back end systems. Since McLeod uses Electronic Bonding, and because Electronic Bonding already offers this functionality, McLeod could use that to query the ticket number if they agree. Michelle Sprague/McLeod indicated that CEMR is McLeod’s bigger concern right now. Jeff stated that Qwest could investigate the possibility that the change be made in CEMR with this CR and if agreement could be secured that the CEMR change would close this CR. Michelle Sprague indicated that she agreed if the other CLECs agreed. Jeff Thompson will amend the CR with general agreement. The CLECs all nodded their heads yes. 9:30 a.m. (MDT) / Friday 15th February 2002 Conference Call TEL: 877.554.8688 CODE: 3269208 PC020602-1 "CLEC Trouble Ticket cross-reference" Michelle Sprauge, McLeodUSA Cheryl McMahon, Qwest Craig Suellentrop, Qwest Dan Busetti, Qwest Catherine R. Garcia, Qwest Lynn Stecklein, Qwest Kerri L. Waldner, Qwest Peter Wirth, Qwest 1.0 Introduction of Attendees Attendees introduced. 2.0 Review Requested (Description of) Change {review long description from change request, confirm with all parties there is agreement on the change requested} Description: McLeod would like to request that the CLEC repair trouble ticket number be added to the Qwest trouble ticket, each time a ticket is initiated with Qwest. This would allow for an efficient cross-reference for both McLeod and Qwest. The field chosen to house the CLEC trouble ticket number must be a searchable field, to allow for query capability. This change would save a great deal of time in locating tickets, assisting both McLeod and Qwest in efficiency. Expected Deliverables: For Qwest to communicate this new process to their service center and ensure that an applicable field for this new data to be stored, to allow for it to be searchable. Michelle Sprauge discussed the CR. Additional clarification was provided regarding the following: 1) McLeodUSA format for trouble ticket number [McLeodUSA to provide] 2) Search capability for all Qwest trouble tickets requested by McLeodUSA 3) Electronic bonding may provide cross-referencing for electronic tickets. McLeodUSA to confirm. Manual ticketing will still require cross-referencing. 4) McLeodUSA ticket numbers are auto generated; thus preventing McLeodUSA from using the Qwest ticket number as their number. 3.0 Confirm Areas & Products Impacted {read from change request, modify if needed} Confirmed. Optional section: delete "SATE" reference. 4.0 Confirm Right Personnel Involved {ensure the Qwest SME can fully answer the CLEC request. Confirm whether anyone else within Qwest has been involved with this issue, or whether we need to bring anyone else in} Qwest & McLeodUSA confirmed appropriate personnel were in attendance. 5.0 Identify/Confirm CLEC’s Expectation {Identify specific deliverables from CLEC " what does Qwest have to do in order to close this CR? (in measureable terms ie provide a documented process, change a process to include training etc)"} Qwest to evaluate CR. During the March 2002 Monthly P&P CMP Meeting, Qwest will solicit input from CLEC community.
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CenturyLink Response |
| DRAFT RESPONSE RE: SCR030702-01 (CLEC Trouble Ticket cross-reference) Qwest has reviewed the information submitted as part of Change Request SCR030702-1. Based upon the scope of this CR as agreed to in the Clarification Meeting (held on March 7, 2002) Qwest is able to provide an estimated Level of Effort (LOE) of 250 to 750 hours for this CEMR Change Request. Qwest is targeting the CEMR Release scheduled November 3, 2002 for implementation of this Change Request. Sincerely, Jeff Thompson Qwest, Information Technologies
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Information Current as of 1/11/2021