Wholesale: Products & Services

Archived System CR SCR021903-01 Detail

- Enable users to access CEMR using Internet Explorer 5.5.

- Allow users to maintain their own defaulted data (eg. telephone number, email address, etc...) and to automatically populate the CREATE screens with user information.

- New CEMR user's will be required to obtain a Digital Certificate that will map to their user ID and password. Existing user's will be required to obtain a password that will map to their existing user ID and Digital Certificate.

Status History

Project Meetings

The purpose of this notification is to address an action item addressed during the CMP Monthly Systems Meeting on April 22, 2003.

During the CMP Monthly Systems Meeting, Eschelon Communications reviewed their request for the distribution of Eschelon employee CEMR IDs and Passwords to the individual user as well as to Eschelon's IT Department.

While Qwest noted that the request is technically feasible and requested that a CMP CR be initiated requesting the enhancement, upon further investigation Qwest realizes that we would be unable to fulfill this request due to Qwest’s Security Policy. This policy reads "Qwest assigns one Digital Certificate per individual user. Once a Digital Certificate has been assigned, additional system access may be requested to add to the user's certificate. This user is not allowed to share information regarding the Digital Certificate with any other person. If a user is found to be sharing a Digital Certificate, this violation will result in the termination of access to Qwest's Systems." This policy is available at http://www.qwest.com/wholesale/systems/generalinfo.html If you should have any questions, please contact Beth Foster at bxfoste@qwest.com. Sincerely, Qwest

April 17, 2003 Systems CMP Meeting Discussion: Lynn Notarianni/Qwest stated that this CR was deployed on April 14th, there are no open trouble tickets, and is ok to close.

- NOTIFICATION Announcement Date: April 14, 2003 Effective Date: Immediately Notification Number: SYST.04.14.03.F.04292.CEMRReleaseUpdatesUG Notification Category: System Notification Target Audience: CLECs, Resellers Subject: CEMR April Release and Update to CEMR User’s Guide Associated CR # or System Name and Number: Qwest CMP CR # SCR021903-01

This notification is to advise you that the new release of CEMR was successfully completed on April 14, 2003.

Please note that going forward, each new CEMR user enrollment will require obtaining a Digital Certificate that will map to their user ID and password. Existing users will be required to obtain a password that will map to their existing user ID and Digital Certificate. When users log in to CEMR, they will always be prompted for their user ID and password. This will ensure that access to CEMR is authorized and tracked on a per user basis, and help to mitigate any user misuse of client certificates. Client certificates are tracked on a per-user basis, and the user registered to an individual certificate is responsible for the use of that certificate.

The enhancements are reflected in the updated CEMR User’s Guide at: http://www.qwest.com/wholesale/training/cemrguide.html

Questions may be directed to Qwest IT Communications at itcomm@qwest.com.

Sincerely, Qwest

Note: In cases of conflict between the changes implemented through this notification and any CLEC interconnection agreement (whether based on the Qwest SGAT or not), the rates, terms and conditions of such interconnection agreement shall prevail as between Qwest and the CLEC party.

The Qwest Wholesale Web Site provides a comprehensive catalog of detailed information on Qwest products and services including specific descriptions on doing business with Qwest. All information provided on the site describes current activities and process.

Prior to any modifications to existing activities or processes described on the web site, wholesale customers will receive written notification announcing the upcoming change.

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Ad-Hoc CLEC Meeting - April 11, 2003

Attendees: Kim Isaacs– Eschelon, Jan Step – WorldCom, Tonna – SBC, Eric – SBC, Janet – Eschelon, Todd – Eschelon, Mike Reith – Z-Tel, Lori Fredrickson – Integra, Jeff Tietz – Qwest, Jean Novak – Qwest, Eric Yohe – Qwest, David Anderson – Qwest, Sara Bolis – Qwest, Peggy Esquibel-Reed-Qwest, Beth Foster - Qwest, Jim Maher – Qwest, Justin Sewell – Qwest, Connie Winston – Qwest, Diana Ward – Qwest, Randy Owen – Qwest

Meeting Discussion: Peggy Esquibel-Reed/Qwest stated that the purpose of the call was in regard to a CEMR Release being deployed this weekend and Qwest wanted to answer any questions that the CLECs have in regard to the CMP CR, SCR021903-01 CEMR Usability Upgrades. Peggy Esquibel-Reed/Qwest opened the bridge to questions. Kim Isaacs/Eschelon stated that she had a concern setting up new CEMR users. Connie Winston/Qwest stated that userid’s and passwords were sent out via Service Managers and stated that adding this functionality was a big change. Connie stated that the Wholesale Help Desk is to be called on Monday (April 14, 2003); they are prepared and have access to the system. Kim Isaacs/Eschelon asked if Eschelon would have control to set-up new userid’s and passwords. Diana Ward/Qwest stated that the process for new users has not changed and that a Digital Certificate would need to be applied for. Diana stated that when the Digital Certificate request is received by the security group, it goes to the user group and a userid and password is then assigned. Sara Bolis/Qwest stated that the Certificate is obtained from the Service Manager and the userid and password is sent via a separate email. Kim Isaacs/Eschelon asked if the CLECs could get a CC: of the email to their IT Department. Connie Winston/Qwest stated that the Digital Certificate will have the userid and will need to look at the form to see if can accommodate 2 ID’s on it. Beth Foster/Qwest stated that Qwest will look at the process and have status at the Thursday CMP Meeting. CLECs asked if all existing Digital Certificates are valid with no change to the existing Certificates. Connie Winston/Qwest stated that is true, including the expiration dates. Tonna/SBC asked if that was the only change from this CR. Beth Foster/Qwest stated that the changes have been notified and are in the CR: to allow access via Internet Explorer 5.5 and maintain own defaulted data. Connie Winston/Qwest stated that this call is focusing on the userid and password but there are other changes happening. Eschelon asked if there was a change to the form, such as a new form. Beth Foster/Qwest stated there is no change to the existing process. Eric/SBC asked if there was any change to the NLT. Justin Sewell/Qwest stated that the NLT functionality was not changed with this release. Lori Fredrickson/Integra asked that if a computer has a Digital Certificate on it, could anyone log on and use it. Connie Winston/Qwest stated that Qwest recommends and supports the process of a Digital Certificate per person due to security and asked that the process continue to be followed. Connie stated that a notice is going out on Monday (April 14th). Connie noted that the Digital Certificate owner is fully responsible for anything that happens while that Certificate is being used. Lori Fredrickson/Integra asked that if push came to shove, could it be done. Connie Winston/Qwest stated that it is physically possible but again stated that the person that you are borrowing from is totally responsible for that Digital Certificate. Connie Winston/Qwest stated that the Help Desk is prepared and support will be there on Monday, April 14th, if needed. Todd/Eschelon asked for the telephone number of the Help Desk. Sara Bolis/Qwest stated that it is 1-888-796-9102, option 3. There were no other questions or concerns brought forward. The call was concluded.

Excerpt from March 24, 2003 Notification - SYST.03.24.03.F.04279.CEMRAprRlsFinlRlsNts: As notified earlier, the CEMR application will be enhanced to include an explicit User Id and password for each user so that the users can access the application from any machine on which CEMR digital certificate is configured. The User Id and password will be provided by the Qwest Service Managers. The login screen will be updated immediately to prompt users to contact their Qwest Service Managers to receive their new User Id's and passwords prior to April 13, 2003. The users added after April 14, 2003 will get the User Id and password information in email.

Summary of Change: The following changes will be made 1. The CEMR application will be updated to support Internet Explorer (version 5.5, at the minimum). However, this will not change the current windows or functionality of the existing GUI. Information on how to configure Internet Explorer for the digital certificate and other recommended settings for Internet Explorer will be included in the CEMR User’s Guide (Section 2.3 Other Prerequisites). 2. The CEMR application will be enhanced to add the concept of User Id and password to eliminate the need for a user to have a digital certificate on a specific machine to access the application. A new CEMR Login window will replace the current Password Entry Dialog box (Figure 3-2 in the CEMR User’s Guide). 3. CEMR application will now allow the users to access and add/modify their default user information. Instructions on how to access, add and modify the User Profile replaces Section 3.9 New Functionality of the CEMR User’s Guide. An icon for modifying User Profile has been added to the CEMR Tool Bar. A screenshot of the updated Tool Bar, with the new icon, will be included in the User’s Guide as Figure 4-2: CEMR Tool Bar. The description of this new category will be included in the User’s Guide in Table 4-1: CEMR Toolbar Icons. Figure 4-1: CEMR Home Page in the CEMR User’s Guide will also be replaced with the new screenshot of the Home Page, showing the updated Tool Bar. 4. In the Sonet Information window and the Carrier Information window, CEMR will now display the details in a table instead of the existing scroll-down list. Users can now use the checkbox to be provided at the beginning of each row to select the channel/DLR information/circuit details. The new screenshots will replace Figure 6-3: SONET Information window and Figure 6-4: Carrier Information for a T1 Circuit in the CEMR User’s Guide.

March 20, 2003 Systems CMP Meeting Discussion: Lynn Notarriani/Qwest stated that this CR was reviewed in the February CMP Meeting and noted that the LOE is 150 – 200 hours. Kit Thomte/Qwest asked if there were any questions or comments. None were brought forward.

March 17, 2003 Excerpted From SYST.03.17.03.F.04273.CEMRDrftRelNotes: Summary of Change: In response to the CR # SCR0021903-01, the following changes will be made: 1. The CEMR application will be updated to support Internet Explorer (version 5.5, at the minimum). However, this will not change the current windows or functionality of the existing GUI. Information on how to configure Internet Explorer for the digital certificate and other recommended settings for Internet Explorer will be included in the CEMR User’s Guide (Section 2.3 Other Prerequisites). 2. The CEMR application will be enhanced to add the concept of User Id and password to eliminate the need for a user to have a digital certificate on a specific machine to access the application. A new CEMR Login window will replace the current Password Entry Dialog box (Figure 3-2 in the CEMR User’s Guide). 3. CEMR application will now allow the users to access and add/modify their default user information. Instructions on how to access, add and modify the User Profile replaces Section 3.9 New Functionality of the CEMR User’s Guide. An icon for modifying User Profile has been added to the CEMR Tool Bar. A screenshot of the updated Tool Bar, with the new icon, will be included in the User’s Guide as Figure 4-2: CEMR Tool Bar. The description of this new category will be included in the User’s Guide in Table 4-1: CEMR Toolbar Icons. Figure 4-1: CEMR Home Page in the CEMR User’s Guide will also be replaced with the new screenshot of the Home Page, showing the updated Tool Bar.

- February 20, 2003 Systems CMP Meeting Discussion: Kit Thomte/Qwest stated that this is a Qwest walk on and that the CR is posted to the Wholesale web site for those on the phone. Lynn Notarianni/Qwest stated that his is an opportunity to implement changes that are fairly small that initially came from a CLEC user session. Lynn Notarianni/Qwest stated that this CR might enhance the level of use of CEMR. Lynn stated that currently CEMR can only can be used via Netscape. This CR would allow the capability use CEMR via Internet Explorer. Lynn Notarianni/Qwest stated that the Level of Effort for this CR is 150-200 hours and that the targeted implementation date is in April. Stephanie Prull/McLeod asked if either Netscape or Internet Explorer could be used. Dan Busetti/Qwest stated that yes, you could use either one. Kit Thomte/Qwest asked if there were any other questions. There were no other questions or comments.

-- Clarification Meeting - February 19, 2003 Attendees: Dan Busetti/Qwest, Kathy Garcia/Qwest, Peggy Esquibel-Reed/Qwest Reviewed Description of Change: Qwest is proposing to implement the following enhancements as a result of user input: - Enable users to access CEMR using Internet Explorer 5.5. - Allow users to maintain their own defaulted data (eg. telephone number, email address, etc...) and to automatically populate the CREATE screens with user information. - Provide individual user log-ons in CEMR. This will allow digital certificates to be loaded to PCs and not be bound to a single user. Confirmed Interface: CEMR Confirmed Products: All There were no questions or comments.

CenturyLink Response

February 19, 2003

RE: SCR021903-01 (CEMR Usability Upgrades)

Qwest has reviewed the information submitted as part of Change Request SCR021903-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held February 19, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 150 to 200 hours for this CEMR Change Request.

This CR was requested to be a walk-on item at the February Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request. Qwest has targeted the implementation of this Change Request to take place on April 14, 2003.

Sincerely, Qwest