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Archived System CR SCR021705-01 Detail

Expected Deliverables/Proposed Implementation Date (if applicable):

AT&T expects Qwest to reduce the response time for any FBDL test scenario available in SATE to a more real time timeframe a maximum of 2 to 4 hours.

Status History

Project Meetings

Carol McKenzie - Qwest said that based on Qwest’s review of this CR, we have determined that there was not a reasonable demonstrable business benefit for implementing this request. She said that returning multiple batches of FBDL responses throughout the day would reduce the availability of the SATE FBDL test environment during SATE production hours, since each batch of transactions takes approximately one hour to process. Carol stated that we also reviewed the relatively low volume of FDBL requests that are submitted in SATE each month, the additional Qwest resources involved with monitoring the extra batch processes, and the cost to implement which is $27,000. She said that the existing process of returning responses for SATE FBDL transactions within 24 hours mirrors the response time that is provided in the IMA FBDL Production environment. Jill Martain - Qwest stated that this CR would be closed.

5/18/05 Systems CMP Meeting

Jill Martain - Qwest stated that Qwest continues to evaluate options on the request. Sharon Van Meter- AT&T said that she thought Qwest would have a response this month and asked if Qwest could provide more information as to what they are looking at. Jill Martain - Qwest said that we are looking at many different options. She said that this would cause system downtime and we are looking at what that means as well as other viable options. Sharon Van Meter - AT&T said that it is disheartening that Qwest still can’t provide a response after this many months and it seems that the Qwest CRs are moving forward and her CRs are still being evaluated. Jill Martain - Qwest said that she understood AT&T’s concern and that some requests are just more complex and require more research. Jill made a commitment to have a read-out at next month’s CMP meeting.

4/20/05 Systems CMP Meeting

Jill Martain - Qwest stated that Qwest is still evaluating this request and will provide a response in the May meeting.

3/16/05 Systems CMP Meeting

Sharon Van Meter - AT&T reviewed the description of change. Sharon said that today the response time in SATE for FBDL test scenarios is 24 hours. Sharon stated that AT&T would like the response time reduced to a maximum of 2 to 4 hours and that waiting 24 hours to receive a response for a test scenario is too long. Sharon said that when an order is submitted via SATE and there is a problem with the order, AT&T doesn’t know about the problem for 24 hours. She said that the order then needs to be supped to correct the problem and then wait another 24 hours for that follow up response. Sharon stated that a reduction in response time for FBDL test scenarios would allow AT&T and all CLECs to complete testing in a shorter period of time.

Jill Martain - Qwest asked if there were any questions and said this CR will move to a Presented status

2/23/05 Clarification Meeting

Attendees: Sharon Van Meter - AT&T, Chris Terrell - AT&T, Ted - AT&T, Carol McKenzie - Qwest, Lee Gomez - Qwest, Woldey Assefa - Qwest, Lynn Stecklein - Qwest

Review Description of Change Lynn Stecklein - Qwest reviewed the description of change: Today the response time in SATE for FBDL test scenarios is 24 hours. AT&T would like the response time reduced to a maximum of 2 to 4 hours. Waiting 24 hours to receive a response for a test scenario is too long. When an order is submitted via SATE and there is a problem with the order, AT&T doesn’t know about the problem for 24 hours. The order then needs to be supped to correct the problem and then wait another 24 hours for that follow up response. A reduction in response time for FBDL test scenarios will allow AT&T and all CLECs to complete testing in a shorter period of time.

Discussion: Sharon Van Meter - AT&T asked what the response in production was. Lee Gomez - Qwest stated that the response time in production is 24 hours. Woldey Assefa - Qwest stated that if the FBDL transaction does not meet business rules you will get a reject. Ted - AT&T stated it takes 24 hours to get any response and that an invalid code is not a business rule. Sharon Van Meter - AT&T clarified that 24 hours to receive a response and that they would like the response time reduced.

Products and Interface Impacted: The interface impacted is SATE. It was agreed that FBDL will be reflected in the Product Field.

Establish Action Plan AT&T will present this CR in the March CMP Systems.

CenturyLink Response

Final Response

TO: AT&T

SUBJECT: Qwest’s Change Request Response - SCR021705-01Reduce the response time for SATE FBDL test scenarios”

CR Description: AT&T’s change request states: Today the response time in SATE for FBDL test scenarios is 24 hours. AT&T would like the response time reduced to a maximum of 2 to 4 hours. Waiting 24 hours to receive a response for a test scenario is too long. When an order is submitted via SATE and there is a problem with the order, AT&T doesn’t know about the problem for 24 hours. The order then needs to be supped to correct the problem and then wait another 24 hours for that follow up response. A reduction in response time for FBDL test scenarios will allow AT&T and all CLECs to complete testing in a shorter period of time.

Qwest Response: Qwest has reviewed the change requested with this CR and has determined the following:

a). Changing the SATE environment to return multiple responses throughout the day also changes the SATE FBDL availability. The CLECs would only be able to submit FBDL requests during specific time frames while Qwest takes the system down to process the batch file for the requests that had been received. The systems would be down for approximately one-hour of time or until the batch processing has been completed (whichever is longer). The approximate cost to implement this requested change is $27,000. b). Qwest also reviewed the quantity of FDBL requests that have been submitted for the last 19 months and has found that the CLECs, on average, submit 151 FBDL requests per month. . When reviewing the average FDBL requests received, as well as the additional Qwest resources required to monitor the extra batch processes and deal with any related problems, Qwest does not see a reasonable demonstrable business benefit in implementing this request.

Therefore, Qwest respectfully denies this change request. The existing process of returning responses for SATE FBDL transactions within 24 hours mirrors the response time that is provided in the IMA FBDL Production environment and still provides the CLECs an opportunity to test their IMA FBDL transactions.

Sincerely,

Qwest

DRAFT RESPONSE

April 6, 2005

RE: SCR021705-01 Reduce the response time for SATE FBDL test scenarios

Qwest has reviewed the information submitted as part of Change Request SCR021705-01. Based upon research that has been conducted following the Clarification Meeting (held February 23, 2005) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the May Systems CMP Meeting.

At the May Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest