Wholesale: Products & Services

Archived System CR SCR020106-01 Detail

This will be implemented in a phased approach.

Expected Deliverable:

March 2006

Status History

Project Meetings

May 9, 2006 Email Sent to Eschelon: Good Afternoon Kim, This email is in regard to a question that you asked in the April 19th Systems CMP Meeting in reference to the Appointment Selection Change Request. Your question was how many wire centers had been loaded as of March 27th....and....the answer is: To date, there have been just under 200 Central Offices loaded in the states of Oregon, Colorado, Minnesota, New Mexico, Idaho, Arizona, and North Dakota. The wire centers that have been loaded are in some of the smaller central offices. As additional offices are loaded, they would also be available to view on the new appointment screen. This change has been in effect a little over 6 weeks and Qwest is ready to close this CR. If you have an objection to closure at this time, please let me know if you are experiencing any problems so I can investigate and assist with resolution. Thanks much, Peggy Esquibel-Reed Qwest Wholesale CMP

- April 25, 2006 Email Received From Eschelon: Hi Jill, I spoke with our repair department about SCR020106-01, they reported that this functionality has only been deployed in limited wire centers. Eschelon would like to leave the change request open for another month to allow us to test as more wire centers are added. Thanks. Kim Isaacs Eschelon Telecom, Inc.

- April 19, 2006 Systems CMP Meeting Discussion: Jill Martain-Qwest stated that this CR deployed on March 27th. Kim Isaacs-Eschelon asked how many wire center’s had been loaded. Jill Martain-Qwest stated that she would check and send the information to Kim via email. Kim Isaacs-Eschelon stated that she also wanted to check with her internal Network side and will send an email to advise if Eschelon was okay to close the CR.

- March 15, 2006 Systems CMP Meeting Discussion: Jill Martain-Qwest stated that this CR will be deployed on March 27, 2006.

March 8, 2006 Email Sent to Eschelon: Hello Kim -- I received the following information in response to your question, submitted on March 7th: When a trouble report is generated a commitment time is provided, if commitment is next day with a 9:00 am appoinment, Qwest may do testing upfront prior to ticket going to field dispatch, ticket is not assigned to tech until commitment date. Qwest will not put in a no access status, no access is only used when a technician is dispatched and does not have appropriate access.

-- March 7, 2006 Email Received from Eschelon: Hi Peggy, Eschelon has an additional question on SCR020106-01. Scenario: The repair ticket is submitted in CEMR on Tuesday at 13:00 and the Appointment Time selected is for Wednesday at 9:00. Will Qwest continue to test, isolate and repair issues in the Qwest network that do not require a dispatch to the end user premise prior to the appointment time selected in CEMR or will Qwest place the repair ticket in a no access status and take no further action on the ticket until the appointment time? Thank you. Kim Isaacs Eschelon Telecom, Inc.

March 1, 2006 Email Received From AT&T: Thanks. Chris Terrell AT&T Gateway Systems Engineering

-- February 28, 2006 Email Received From Eschelon: Thank you Peggy. Kim Isaacs Eschelon Telecom, Inc.

- February 28, 2006 Email Sent to AT&T: Chris, Below are the questions and answers regarding the CEMR SCR020106-01 Appointment Selection: Q: Will this change request alter the appointment requirements listed? A: No; this change request is not changing the process or the PCAT. An appointment will still be required for the scenarios that are specified in the Maintenance & Repair PCAT.

Q: Will the CLECs be able to provide only an access window for Non-Design and 2/4 Wire Analog Loop tickets? A: Yes, except for the scenarios listed in the Maintenance & Repair PCAT, where an appointment is required.

Q: If the CLEC opts to provide only an access window, how will Qwest schedule the dispatch? A: There will be no change to the current process with this change request.

Q: Will the CLECs have the option of selecting an appointment on all Non-Design and 2/4 Wire Analog Loops tickets, even if the above criteria is not present? A: Yes, the CLEC will have the option to select an appointment from a list of available appointments. Appointments will continue to be required as specified in the Maintenance & Repair PCAT.

Q: What benefit will there be in selecting an appointment time? Will Qwest commit to the appointment time selected in CEMR? If Qwest will not commit to the appointment time selected what is the benefit of selecting an appointment? A: Today, a CLEC provides a window of time for when they would like an appointment. This CR will enable a CLEC to actually select an appointment time. The appointment selection will secure a 4-hour block of time. Qwest cannot commit to a specific appointment time with the change request but does work towards meeting selected appointments. Qwest cannot guarantee 100% of the time that a selected appointment can be met, due to the day's load and unforeseen circumstances that may occur.

-- February 28, 2006 Email Sent to Eschelon: Good Afternoon Kim, Below are the answers to the questions that you had on the CEMR SCR020106-01 Appointment Selection:

Q: Will this change request alter the appointment requirements listed? A: No; this change request is not changing the process or the PCAT. An appointment will still be required for the scenarios that are specified in the Maintenance & Repair PCAT.

Q: Will the CLECs be able to provide only an access window for Non-Design and 2/4 Wire Analog Loop tickets? A: Yes, except for the scenarios listed in the Maintenance & Repair PCAT, where an appointment is required.

Q: If the CLEC opts to provide only an access window, how will Qwest schedule the dispatch? A: There will be no change to the current process with this change request.

Q: Will the CLECs have the option of selecting an appointment on all Non-Design and 2/4 Wire Analog Loops tickets, even if the above criteria is not present? A: Yes, the CLEC will have the option to select an appointment from a list of available appointments. Appointments will continue to be required as specified in the Maintenance & Repair PCAT.

Q: What benefit will there be in selecting an appointment time? Will Qwest commit to the appointment time selected in CEMR? If Qwest will not commit to the appointment time selected what is the benefit of selecting an appointment? A: Today, a CLEC provides a window of time for when they would like an appointment. This CR will enable a CLEC to actually select an appointment time. The appointment selection will secure a 4-hour block of time. Qwest cannot commit to a specific appointment time with the change request but does work towards meeting selected appointments. Qwest cannot guarantee 100% of the time that a selected appointment can be met, due to the day's load and unforeseen circumstances that may occur.

-- February 27, 2006 Communicator Excerpt: Announcement Date: February 27, 2006 Effective Date: Immediately Notification Number: SYST.02.27.06.F.03728.CEMRCMPRelAnnDraft Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-CEMR System Document in Review, March 27, 2006 CEMR Release: Draft Release Announcement Associated CR Numbers: Qwest CR #: SCR020106-01

On February 27, 2006, Qwest will post planned updates to the CEMR GUI draft Online Help to the Qwest Wholesale Document Review site.

Qwest provides a Document Review website for customers to comment on proposed changes. The website provides a list of all documents that are in review, the comment process for customers to follow for document changes, a comment link, and links to the current and past documentation reviews.

The Document Review website is found at http://www.qwest.com/wholesale/cmp/review.html. If submitting comments, please fill in all required fields and be sure to reference the Notification Number listed above.

In conjunction with the CEMR system release targeted for implementation on March 27, 2006, Qwest is enhancing the application as outlined below.

Summary of Changes: SCR020106-01-CT Service Appointment Selection:

Qwest will provide the capability to select an appointment from a list of available appointments for non-designed and unbundled two (2) wire products when generating a trouble report in CEMR.

- Provide the capability to reserve a four (4) hour appointment window during the creation of a Non-Design trouble report that requires a field dispatch.

- Provide the capability to reserve a four hour appointment window on UBL (Unbundled Loop) 2-wire analog circuits from the Design Services Submit Trouble Ticket window.

- Provide the capability to update a scheduled reserved appointment window from the Maintain Non-Design Ticket window.

- Provide the capability to update a scheduled reserved appointment window on the Maintain Design Ticket window for a UBL 2-wire analog trouble ticket.

Qwest will also start using Commitment Time service instead of the LMOS DDT clocks currently being used to manage appointments and commitments to customers. This will require implementation of a new appointment screen in RCE/CEMR to accommodate appointment scheduling.

This Commitment Time Service Appointment Selection change will be implemented via a phased conversion approach. This phasing will occur by Wire Center. As a Wire Center is implemented, the user will see the modified screen that includes the new Commitment Time Appointment Selection capability. The CEMR Online Help will be available to assist the user.

Timeline Excerpt: Final Release Announcement: March 6, 2006 Training Available: No later than March 27, 2006 Targeted production Date: March 27, 2006

February 23, 2006 Email Sent to Eschelon: Kim, The SME returns from vacation today and we are meeting internally (today) to get those answers for you. I do apologize for the delay. Peggy Esquibel-Reed Qwest Wholesale CMP

- February 23, 2006 Email Received From Eschelon: Hello, When will Qwest be responding to Eschelon's questions? Thanks. Kim Isaacs Eschelon Telecom, Inc.

- February 23, 2006 Email Sent to AT&T: Good Morning Chris, I will send them to you. We are still working to get the responses as the SME was out of the office and is due back today. We have an internal meeting this morning to discuss the questions with her. Peggy Esquibel-Reed Qwest Wholesale CMP

February 23, 2006 Email Received From AT&T: Hi Peggy, I wanted to know if you could send me the answers to questions about 'SCR020106-01 Appointment Selection (originated by Qwest)'. You said you were sending them to Eschelon only in the meeting minutes. Thanks, Chris Terrell AT&T Gateway Systems Engineering

- February 16, 2006 Email Sent to Eschelon: Kim, Your email was received. Thank you for submitting your questions via email and I will gather the team to start getting your questions addressed. As Jim mentioned in the CMP Meeting, the SME is on vacation so unfortunately, I will not have responses to your questions this week. I will work to get them addressed as soon as possible. Thanks again, Peggy Esquibel-Reed Qwest Wholesale CMP

February 16, 2006 Email Received From Eschelon: Eschelon is submitting the following questions on SCR020106-01, The Maintenance and Repair V55.0PCAT indicates: For Non-design Resale Services, Qwest will require an appointment to be scheduled when any of the following are present on the trouble report: - Physical/Jack/Inside Wire work Requests - Chronic Trouble (from Display Abbreviated Trouble History (DATH) Analysis) - Access to yard is "No" - Network Interface not accessible For Non-design Business Services, Qwest will require an access window. After SC020106-01 is implemented: - Will this change request alter the appointment requirements listed above? - Will the CLECs be able to provide only an access window for Non-Design and 2/4 Wire Analog Loop tickets? - If the CLEC opts to provide only an access window, how will Qwest schedule the dispatch? - Will the CLECs have the option of selecting an appointment on all Non-Design and 2/4 Wire Analog Loops tickets, even if the above criteria is not present? - What benefit will there be in selecting an appointment time? - Will Qwest commit to the appointment time selected in CEMR? If Qwest will not commit to the appointment time selected what is the benefit of selecting an appointment? Kim Isaacs Eschelon Telecom, Inc.

- February 15, 2006 Systems CMP Meeting Discussion: Jim Recker-Qwest presented the CR and stated that this is for non-designed trouble reports. Jim stated that implementation would be phased and noted that the user would know because a wire center would display in the window with available appointments to view and select. Jim stated that this CR would be deployed in March 2006. Bonnie Johnson-Eschelon asked if this was just done and undone. Kim Isaacs-Eschelon stated that Qwest started requiring appointments in order to apply more broadly and that appointment times were needed on tickets. Kim stated that Qwest then changed it back. Kim then asked if the CR is changing when an appointment is required. Jim Recker-Qwest stated that the process was not changing, just how appointments are selected. Jim stated that they could still call-in. Kim Isaacs-Eschelon stated that if this is for business non-designed, they enter a ticket and provide access hours. Kim asked that if they are okay for any available, in the window, if they would have to specify a time. Kim then asked why. Jim Recker-Qwest stated that it would provide a more accurate time as to when the work could be done. Kim Isaacs-Eschelon asked if Qwest was then committing to be out at the premise at the selected time. Jim Recker-Qwest stated that the only thing changing is that this would provide a means to select a time. Kim Isaacs-Eschelon stated that today, they just provide access hours and do not specify a time. Jim Recker-Qwest stated that he would need to check with the SME, who was unable to attend. Bonnie Johnson-Eschelon asked for Qwest’s intent with this CR. Jim Recker-Qwest stated that he would discuss with the SME and noted that this effort is for both Retail and for Wholesale. Bonnie Johnson-Eschelon asked Qwest to check with the SME and to send information to Eschelon. Bonnie stated that an email would be fine, and they are not requesting an ad hoc meeting. Jill Martain-Qwest stated that it sounds like Eschelons concern is that Eschelon wants the option left open to provide access hours and is asking if Qwest is committing to a specified time, if selected. Kim Isaacs-Eschelon stated that if Qwest is not committing to be at the premise at the selected time, why it’s necessary to select a time. Jim Recker-Qwest stated that it would eliminate some work and that he would get with the SME. Jill Martain-Qwest stated that we would get with the SME and send information to Eschelon. Bonnie Johnson-Eschelon stated that if other CLECs wanted an ad hoc, she is okay with that. Jim Recker-Qwest asked Kim (Isaacs-Eschelon) if she would send her specific questions to the CMP CR mailbox. Jill Martain-Qwest stated that the questions and answers would be incorporated into these meeting minutes. Chris Terrell-AT&T asked if a notice would be sent before this is implemented. Jill Martain-Qwest stated that a Systems CEMR Release Notice would be sent. Lynn Hankins-Covad asked for the start and end times for the phases. Jim Recker-Qwest stated that this is targeted to begin on March 27, 2006 and would then implement as can. Jim stated that applicable wire centers would be in the window, when available. Lynn Hankins-Covad asked which state would be implemented first. Jim Recker-Qwest stated that this was being done by wire center and stated that the first wire center would be added to these meeting notes. Jill Martain-Qwest stated that the LOE for this CR is 30 to 50 hours. Jill stated that Qwest would get questions answered and noted that if the responses cause more questions, an ad hoc would be scheduled for additional discussion. NOTE: Qwest is currently working on the Q&A’s regarding this Change Request and upon completion of this effort, Qwest will provide answer’s to those who submitted questions.

- February 13, 2006 Clarification Meeting: Attendees: Cathy Garcia-Qwest, Jim Recker-Qwest, Shon Higer-Qwest, Peggy Esquibel Reed-Qwest

Review Requested (Description of) Change: Peggy Esquibel Reed-Qwest reviewed the CR Title and Description and asked if there was additional information to be shared. Cathy Garcia-Qwest stated that there was no additional information regarding the request. Cathy then noted that this change request is targeted for deployment on March 27, 2006.

Confirmed Impacted Area(s): Peggy Esquibel Reed-Qwest confirmed that this Change Request was for Maintenance and Repair.

Confirmed Impacted Interfaces: Peggy Esquibel Reed-Qwest confirmed that this CR was for CEMR.

Confirmed Impacted Products: Peggy Esquibel Reed-Qwest confirmed that the impacted products are Resale, UNE-P, and Unbundled 2-Wire

Establish Action Plan & Resolution Time Frame: Peggy Esquibel Reed-Qwest stated that this CR is due for presentation at the February 15th CMP Meeting.

CenturyLink Response

February 13, 2006

RE: SCR020106-01 Appointment Selection

Qwest has reviewed the information submitted as part of Change Request SCR020106-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held February 13, 2006) Qwest is able to provide an estimated Level of Effort (LOE) of 30 to 50 hours for this CEMR Change Request.

This CEMR Change Request is currently targeted for March 27, 2006 deployment.

Sincerely, Qwest