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Archived System CR SCR013002-1 Detail
 
Title: Incorrect Fax Numbers in IMA User Profile
CR Number Current Status
Date 		Level of
Effort 		Interface/
Release No. 		Area
Impacted 		Products
Impacted
SCR013002-1 Completed
2/21/2002 		-   12/ Not Product Specific
Originator: Thompson, Jeff
Originator Company Name: Qwest Corporation
Owner: Winston, Connie
Director:
CR PM: Buck, Michael
Description Of Change
Develop a method by which users' incorrect FAX numbers can be removed from the user profile.

Situations have arisen in which users' incorrect FAX numbers have created security problems for Qwest.

Status History

Date Action Description
1/30/2002 CR Submitted CR submitted at 10:36 a.m. 
1/30/2002 CR Acknowledged CR Acknowledged at 4:00 p.m. 
2/14/2002 Qwest Response Issued Qwest proposed process posted to CMP database 
2/21/2002 Discussed at Monthly CMP Meeting SCR013002-1 discussed during 'New Qwest CR' portion of February Systems CMP Monthly meeting; Attachment C for February Distribution Package 
2/27/2002 Status Changed Status updated to "Completed" 

Project Meetings

2/21/02 -- CMP Monthly CMP Meeting

This CR was presented along with the response. Meeting attendees indicated approval of proposed process.

CenturyLink Response

Qwest Proposal for Managing Incorrect Fax Numbers Entered in the IMA Personal Profile

Notification of an invalid fax number comes from two sources; 1. Qwest Security Department/Customer Complaint 2. Qwest Fax Server Administration Team

When a notification is received Qwest will use the following process:

Qwest will remove the invalid fax number from the user profile. After the fax number has been removed an email will be sent to the Service Manager with the user name and the invalid fax number. The Service Manager will contact the impacted CLEC with this information.

Removing the invalid fax number from the IMA personal profile will have no impact to the CLEC user requesting the fax. With an invalid fax number the CLEC user isn’t receiving a fax. The Service Manager notification will give the CLEC user the opportunity to enter a valid fax number or leave the field blank.

Information Current as of 1/11/2021