Wholesale: Products & Services

Archived System CR SCR012604-01 Detail

REVISION / ADDITION TO CR DESCRIPTION 2-17-2004:

Qwest will use closing codes associated to the DSL repair and not use "referred to another department".

Expected Deliverable:

Qwest will provide an electronic means to open, track status and view history for Qwest DSL feature repair tickets. On an interim basis, Qwest will develop a manual process to provide CLECs electronic information upon CLEC request.

REVISION / ADDITION TO EXPECTED DELIVERABLE 2-17-2004:

On an interim basis, when CLEC opens a ticket in CEMR for DSL, Qwest will provide the information the CLEC requires to track the ticket in the notes. When Qwest closes the ticket to "referred to another department", Qwest will provide the information on the number ticket opened.

Status History

Project Meetings

- January 14, 2005 Communicator Excerpt: Announcement Date: January 14, 2005 Effective Date: Immediately Notification Number: SYST.01.14.05.F.02472.UpdCEMROnlHelp204 Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-Systems: CEMR Online Help and User Guide Updates Associated CR # or System Name and Number: SCR012604-01-DSL Clarification

On January 14, 2004 Qwest will post updates to the final 02.04.00 CEMR Online Help to the Qwest Wholesale Systems CEMR and RCE website at: http://www.qwest.com/wholesale/systems/cemrandrce.html.

Summary of Changes: 1. SCR012604-01: Circuit ID Format Tutorial: The FAQ>Circuit ID Format Tutorial>Telephone Number Format column>Service Code and Modifier section has been modified to clarify that this is a required field for non-DSL telephone numbers.

Submitting a DSL Trouble Report: The sentence "An example of a valid circuit specification would be 303/555/1234" has been added to Design Services>Design Trouble Reports>Submitting a DSL Trouble Report>Step 2.

2. Submitting a Design Trouble Report: A new note which contains instructions and examples for scheduling joint Dispatch Out (DPO) and joint Dispatch In (DPI) meets has been added to Design Services>Design Trouble Reports>Submitting a Design Trouble Report>Step 3>Note1.

December 28, 2004 Email Received from Kim Isaacs, Eschelon: Thank you Peggy. Kim Isaacs ILEC Relations Process Analyst Eschelon Telecom

December 28, 2004 Email Sent to Kim Isaacs, Eschelon: Hi Kim, The CEMR online help will be modified and posted with the next CEMR Release. The modifications will include the Circuit ID Format Tutorial, Service Code & Modifier, and Submitting a DSL Trouble Report. Peggy Esquibel-Reed Qwest CMP

- December 15, 2004 Email Sent to Kim Isaacs, Eschelon: Kim, I will check into that for you. Peggy E-R Qwest

December 15, 2004 Email Received from Kim Isaacs, Eschelon: Thanks Peggy, Can you have someone modify the Circuit ID Format Tutorial. As you see below it states the Service Code is required. *Prefix: alphanumeric characters. required if it exists (not all telephone number circuits have a prefix) *Service Code & Modifier: 2-4 alphabetic characters (usually 4); This is a required field. *NPA: 3 digits. This is a required field. *NXX: 3 digits. This is a required field. *Line: 4 digits. This is a required field. *Extension: 1-5 alphanumeric characters. This is an optional field. <<...OLEObj...>> For states: AZ, CO, ID, MT, NM, UT, WY, alphas not accepted; convert D1 to 0001, D2 to 0002, etc. *Segment: 1-3 alphanumeric characters. This is an optional field. rarely used

Kim Isaacs ILEC Relations Process Analyst Eschelon Telecom

December 15, 2004 Email Sent to Kim Isaacs, Eschelon: Kim, In response to your question regarding circuit format and what Service code and modifier is needed for DSL: The information is contained within the CEMR on-line Help FAQ section. It is in the Circuit ID Format Tutorial. The tutorial indicates that there are 4 ways to enter a CEMR ticket and one of those ways is with a TN. A Service Code and modifier are not needed for DSL. To enter a ticket, go to Design, DSL, and enter the TN in the format of xxx/xxx/xxxx (the x's being npa/nxx/line number). This was tested and a ticket was successfully created. Peggy Esquibel-Reed Qwest CMP

- December 15, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that Qwest provided a response to Covad’s question last month associated with appointment scheduler and asked if everyone was okay to close this CR. Liz Balvin/Covad stated that the question was whether the CLEC’s could access the IMA Appointment Scheduler without an amendment. Liz said that Qwest responded that the CLECs would be required to have their Interconnection Agreement amended in order to use the BHC functionality Jill Martain/Qwest stated that this CR will be closed.

December 13, 2004 Communicator Excerpt: Announcement Date: December 13, 2004 Effective Date: Immediately Notification Number: SYST.12.13.04.F.02384.CEMRRelNotesFinalDeploy Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-Systems: CEMR Release Notes Final Deployment Associated CR # or System Name and Number: CEMR Release 02.04.00

On December 13, 2004 Qwest will post the final 02.04.00 CEMR Online Help to the Qwest Wholesale Systems CEMR and RCE website at: http://www.qwest.com/wholesale/systems/cemrandrce.html. Summary of Changes:

2. SCR012604-01: Open, track status, and view history for DSL repair: An electronic means to open, track status, and view history for Qwest DSL feature repair tickets is provided. - A new section on Submitting a DSL Trouble Report is provided.

-- November 22, 2004 Communicator Excerpt: Announcement Date: November 22, 2004 Effective Date: Immediately Notification Number: SYST.11.22.04.F.02322.CEMRFinalRelNotesOnlHelp Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-Systems: CEMR Final Release Notes Associated CR # or System Name and Number: CEMR Release 02.04.00, CLEC CR # SCR061303-01, CLEC CR # SCR090503-01, CLEC CR # SCR012604-01 On November 22, 2004 Qwest will post the final CEMR GUI Release Notes and Online Help to the Qwest Wholesale Systems Document Review Archive site at: http://www.qwest.com/wholesale/cmp/reviewarchivesystem.html

Comment Response: Qwest received one comment during the review cycle. The Qwest response to CLEC comments has been posted to the Document Review Archive website under the heading of "View Qwest’s Response to CLEC Comments." This response is listed at the previous URL.

Summary of Changes: 2. SCR012604-01-Open, track status, and view history for DSL repair: An electronic means to open, track status, and view history for Qwest DSL feature repair tickets is provided. - A new section on Submitting a DSL Trouble Report is provided.

Final Release Notes: Available 11/22/04 Targeted Production Date: Available 12/13/04

-- November 17, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that this CR will deploy on 12/12/04. There were no questions or comments.

- November 12, 2004 Communicator Excerpt: Announcement Date: November 12, 2004 Effective Date: November 15, 2004 Notification Number: SYST.11.12.04.F.02293.CEMRDecRlDrftRlNtsOnlHelp Notification Category: Systems Notification Target Audience: CLECs, Resellers Subject: CMP-Systems Document In Review CEMR GUI Draft Release Notes Associated CR # or System Name and Number: CLEC CR # SCR061303-01, CLEC CR # SCR090503-01, CLEC CR # SCR012604-01

On November 15, 2004 Qwest will post planned updates to the 2.04.00 CEMR GUI draft Release Notes and draft Online Help to the Qwest Wholesale Document Review site.

Qwest provides a Document Review website for customers to comment on proposed changes. The website provides a list of all documents that are in review, the comment process for customers to follow for document changes, a comment link, and links to the current and past documentation reviews.

The Document Review website is found at http://www.qwest.com/wholesale/cmp/review.html. Please fill in all required fields and be sure to reference the Notification Number listed above.

Comment Cycle: Customers are encouraged to review the release notes and provide comments at any time during the review period. The review period begins November 15, 2004 and concludes at close of business on November 17, 2004.

Summary of Changes: 2. SCR012604-01 Open, track status, and view history for DSL repair: An electronic means to open, track status, and view history for Qwest DSL feature repair tickets will be provided. - A new section on Submitting a DSL Trouble Report is provided.

- September 16, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that the targeted date for this CR is 12/12/04.

August 18, 2004 Systems CMP Meeting Discussion: Jill Martain/Qwest stated that this CR is currently targeted for implementation in October 2004. Jill stated that if the date changes, it would be communicated.

- July 22, 2004 Systems CMP Meeting Discussion: Susie Bliss/Qwest stated that we had communicated a targeted date of August and stated that Qwest Retail was funding this CR for the CLECs. Susie stated that the Retail funding got pulled so this will be delayed. Susie stated that Qwest is looking for alternative funding and are looking to try and implement this CR in October. Liz Balvin/MCI asked what it means that Retail is funding. Susie Bliss/Qwest stated that Retail was looking to do this change in conjunction with Wholesale. The Retail funding got pulled. and now Wholesale is looking for funding. Jill Martain/Qwest stated that this Action Item would remain open for status in August. Bonnie Johnson/Eschelon asked how optimistic Qwest was in obtaining funding for an October deployment. Susie Bliss/Qwest stated is about 50-50. Bonnie Johnson/Eschelon stated that the SGAT and ICA has it in there, so that might give Susie additional fuel. Bonnie stated that this change just makes good sense for Retail and for Wholesale. Susie Bliss/Qwest stated that all information helps and thanked Bonnie. Liz Balvin/MCI asked if any of the design, so far, had been lost. Connie Winston/Qwest stated no.

- May 20, 2004 Systems CMP Meeting Discussion: Peggy Esquibel-Reed/Qwest stated that the targeted implementation date for this CR is 8/14/04 This action item will be closed.

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March 18, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that the LOE for this CR is 900 to 1100 hours and Qwest is looking at the potential scheduling of this CR. There were no comments or questions. The Action Item was Closed.

-- February 23, 2004 Email Received from Eschelon: Thanks Peggy!!

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc.

February 23, 2004 Email Sent to Eschelon: Hi Bonnie, - SCR012604-01 REV. 2-17-04 Mechanize Qwest DSL feature repair tickets opened, tracked & history provided in CEMR using the associated TN to request information. Use closing codes associated to the DSL repair & not use "referred to another department".

- SCR012604-01MN REV 2-17-04 Manual: When a ticket is opened in CEMR for DSL, provide the information the CLEC requires to track the ticket in the notes. When ticket closed to "referred to another department", provide the information on the number ticket opened.

I thought I had sent these to you already but do not find them in my 'sent' box. I apologize.

I have made revision's to the CR Titles, CR Descriptions, and Expected Deliverables. Please review them and advise if you are ok with the changes or advise what you would like changed. The Titles look a little different because the text was too long and I had to shorten them. They should still be appropriate for the request's. Let me know.

Thanks, Bonnie.

Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

-- February 19, 2004 Systems CMP Meeting Discussion: Peggy Esquibel-Reed/Qwest stated that a CR Revision was received and stated that the revised title is REV. 2-17-04 Mechanize Qwest DSL feature repair tickets opened, tracked & history provided in CEMR using the associated TN to request information. Use closing codes associated to the DSL repair & not use "referred to another department". Bonnie Johnson/Eschelon reviewed the CR Description, including the revision, and stated that regardless of the Qwest department that is working the order, they need the ability to track tickets electronically. Bonnie stated that they are not currently able to view history. Bonnie stated that on an interim basis, Eschelon wants information of where the ticket was sent and who, within Qwest, to call to get information regarding the ticket. Bonnie Johnson/Eschelon stated that Eschelon might submit another CR for voicemail and AIN features. There were no questions or comments regarding this change request.

February 19, 2004 Systems CMP Meeting Discussion Excerpt (Attachments H & J): Judy Schultz/Qwest stated that she wanted to provide an update to the funding approval process that was discussed in the January CMP Systems Meeting. Judy referred everyone to Attachment J in the Distribution Package. She stated that all CRs are being re-evaluated and must be approved. Judy said that CRs could not be scheduled without approval. Judy noted that the status of this CR is: This CR is New

-- February 17, 2004 Received Revised CR from Eschelon: ORIGINAL TITLE: Qwest DSL Feature Repair Tickets Opened, Tracked and History Provided in CEMR Using the Telephone Number the Qwest DSL Feature is Associated with to Request Information - Mechanized Solution.

February 6, 2004 Email Response Received from Eschelon: Thanks Peggy. Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc.

-- February 5, 2004 Email Sent to Eschelon: Hi Bonnie and Kim, This email is in regard to your submitted CMP CR of SCR012604-01 Qwest DSL Feature Repair Tickets Opened, Tracked and History Provided in CEMR Using the Telephone Number the Qwest DSL Feature is Associated with to Request Information. The CR is requesting both a mechanized solution and a manual process be put into place. This was confirmed during yesterday's Clarification Call. The CMP Process Document (Section 5.1.4) states that if a manual process is to be put into place, a second systems CR must be opened with the same number as the original CR with a suffix of MN. The 'MN' CR would remain open until the closure of the associated systems CR. Based on that information, I have created the 'MN' CR for the manual process work effort. As stated in the CMP Process Document, the CR number assigned is SCR012604-01MN. Please let me know if you have any concerns in regard to this issue. I have attached a copy of SCR012604-01MN for your records. I have also added the words 'Mechanized Solution' to the title of SCR012604-01. I have attached a copy of that CR as well. Both SCR012604-01 and SCR012604-01MN are scheduled for presentation at the February Systems CMP Meeting. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

Eschelon Change Request - Systems Clarification Meeting Date: February 4, 2004 CR No & Title: SCR012604-01 Qwest DSL Feature Repair Tickets Opened, Tracked and History Provided in CEMR Using the Telephone Number the Qwest DSL Feature is Associated with to Request Information Introduction of Attendees: Kim Isaacs-Eschelon, Ray Smith-Eschelon, Peggy Esquibel Reed-Qwest, John Gallegos-Qwest, Rita Sandoval-Qwest, Cathy Garcia-Qwest, Curt Anderson-Qwest, Angela Stewart-Qwest, Michael Lloyd - Qwest

Review Requested (Description of) Change: Peggy Esquibel Reed-Qwest reviewed the CR Description and expected deliverable.

Confirmed Impacted Area(s): Maintenance and Repair

Confirmed Impacted Interfaces: Mechanized Solution is CEMR Manual Solution is Other

Confirmed Impacted Products: Qwest DSL

Meeting Discussion: Kim Isaacs-Eschelon stated that Eschelon is not able to see tickets of EB, MB, or PB so they cannot be tracked electronically. Kim stated that this is a manually intensive process for Eschelon to track. Kim stated that they do not have the ability to track and view history. Curt Anderson-Qwest stated that CEMR does not currently have that functionality and asked if Eschelon calls in the trouble ticket information today. Kim Isaacs-Eschelon responded yes. Curt Anderson-Qwest asked if Eschelon uses the telephone number. Kim Isaacs-Eschelon responded yes and noted that they are required to provide the ticket number. Curt Anderson-Qwest asked Eschelon which was more important to them; the ability to track a ticket or the ability to submit a ticket. Kim Isaacs-Eschelon stated that they would like to do all and stated that it is manually intensive to track via phone conversations. John Gallegos-Qwest asked that if Qwest could only provide one of those options, would the preferred option be for the ability to open a ticket or the option of the ability to track a ticket. Kim Isaacs-Eschelon stated that the ability to open a ticket is nice, but the trouble is really after the ticket is opened because there is not a way to track it. Kim stated that tracking a ticket to conclusion is the problem. Kim stated that if they can open a ticket via a phone conversation and then have CEMR track the ticket, that would be the preferred option. John Gallegos-Qwest asked if a manual process was still needed prior to a system change. Kim Isaacs-Eschelon stated yes and stated that the manual process needs to include the history. Cathy Garcia-Qwest asked how Eschelon currently gets that information. Kim Isaacs-Eschelon stated that their Service Manager could get some WFA information and history but that it takes time to get it. Cathy Garcia-Qwest stated that the current process is to call in a ticket and to call for status. Cathy asked if Eschelon has tried calling the Center to request history. Kim Isaacs-Eschelon stated yes and stated that this CR is asking for it to be electronic. Cathy Garcia-Qwest stated that it sounds like the manual process is already in place and the CR would then be for the electronic process. Cathy asked if Eschelon is asking for the response to be electronic. Kim Isaacs-Eschelon stated yes, they want a copy of the OFFLOG. There were no additional questions or comments. Obtain the Business Need from the CR Originator - What is the problem that needs to be solved: Need ability to electronically track trouble tickets and to view the history.

Establish Action Plan & Resolution Time Frame: CR due for presentation at the February 19, 2004 Systems CMP Meeting. Qwest will provide the response to the CR in March 2004. (Section 5.1.4)

CenturyLink Response

March 5, 2004

RE: SCR012604-01 REV. 2-17-04 Mechanize Qwest DSL feature repair tickets opened, tracked & history provided in CEMR using the associated TN to request information. Use closing codes associated to the DSL repair & not use "referred to another department".

Qwest has reviewed the information submitted as part of Change RequestSCR012604-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held February 4, 2004) Qwest is able to provide an estimated Level of Effort (LOE) of 900 to 1100 hours for this CEMR Change Request. Qwest is currently reviewing development timetables for the potential scheduling of Change Request SCR012604-01.

Sincerely, Qwest