Wholesale: Products & Services

Archived System CR SCR012203-01 Detail

Status History

Project Meetings

Jill Martain/Qwest stated that this CR was in a deferred status. She said that we contacted Eschelon to determine if this CR could be withdrawn. Bonnie Johnson/Eschelon stated that she didn’t believe that they really needed to do anything with the CR, but that if it was causing Qwest issues she was OK to withdraw the CR. This CR is closed.

Lynn, Eschelon does not believe it needs to take any action on this CR and could leave it in a deferred status, however, Eschelon will agree to withdraw the CR at this time and resubmit if necessary.

Thanks,

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc. Phone 612 436-6218 Fax 612 436-6318 Cell 612 743-6724 bjjohnson@eschelon.com

--Original Message-- From: Stecklein, Lynn [SMTP:Lynn.Stecklein@qwest.com] Sent: Tuesday, November 22, 2005 4:00 PM To: Johnson, Bonnie J. Subject: SCR012203-01 PSON sent after the service is in a ready to be worked status

Hi Bonnie,

his is a follow up on the attached CR that is currently in a deferred status. In reviewing the notes from February 16, 2004, you requested that we put this CR in a deferred status until PO-20 was well underway. Are you ok with closing this CR or do we need to have additional discussion.

Thanks for your help in advance.

Lynn Stecklein

Qwest Wholesale CRPM

303 382-5770

Lynn.Stecklein@qwest.com << File: SCR012203-01.pdf >>

E-mail from Eschelon 2/16/04

Hi Lynn, I would like to put this in a deferred status until PO-20 is well underway.

Thanks,

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc. Phone612 436-6218 Fax612 436-6318 Cell 612 743-6724 bjjohnson@eschelon.com

--Original Message-- From:Stecklein, Lynn [SMTP:Lynn.Stecklein@qwest.com] Sent:Monday, February 16, 2004 1:07 PM To:kdisaacs@eschelon.com Subject:SCR012203-01 (PSON sent after the service is in a ready to be worked status)

Hi Kim,

I am following up on an action item from the January CMP Systems Meeting regarding SCR012203-01 (PSON sent after the service is in a ready to be worked status). In that meeting you said you needed to check with Bonnie Johnson to determine if this CR could be withdrawn. Have you had an opportunity to do that? I have attached a copy of the CR.

Thanks!

9/18/03 CMP Systems Meeting

8/26/03 Response from Bonnie Johnson In the August 21, 2003 CMP Systems Meeting, Qwest stated that we needed to confirm with Bonnie Johnson if she had any further questions on the the PSON cycle SCR012203-01 PSON sent aft SO in ready status. The following response was received from Bonnie Johnson/Eschelon via voice mail: Bonnie stated that she had no further questions regarding this action item. The action item will be closed in the September CMP Systems Meeting.

8/21/03 CMP Systems Meeting Kim Isaacs/Eschelon stated that their interest was moderate. Connie Winston/Qwest stated that this CR applied when provisioning the order. Connie also stated that we will contact Bonnie Johnson/Eschelon to confirm that Bonnie has no further questions regarding the PSON cycle.

4/17/03 CMP Systems Meeting Chris Viveros/Qwest asked if there was a handout on the PSON Flow. Lynn Notarianni/Qwest stated yes and noted that the handout is posted to the web. Lynn reviewed the PSON Flow attachment. PSON Flow High Level Description of the PSON Flow:

The LSR is entered & passes all edits in IMA, Service Order(s) are then created and must pass all Service Order Processor edits, The Service Order data is then made available to IMA to create the PSON.

If Changes are made to the Service Order a new PSON will be created.

Chris Viveros/Qwest stated Eschelon submitted this CR and that there was some confusion or miscommunication between what was being communicated in CMP vs. how they were described the process as working in LTPA. Chris stated that Qwest understood that the CR would be withdrawn but there were some concerns around that due to the need for some additional clarification. Chris also stated that he believed we cleared up that clarification in a meeting last week. He asked if there were any questions and asked Bonnie Johnson (Eschelon) if his assessment was accurate. He also asked Bonnie whether the CR should be closed or do we move forward. Bonnie Johnson/Eschelon said that assessment is correct. Some comments made in long term PID made us ask our service managers some questions; they did not necessarily have to do with quality review but with functionality in the service order processor. We were wondering if the PSON was being sent prematurely. Evidently, the information and reasons to that request that Eschelon provided was not necessarily accurate information. We committed to determine if we want to change the CR to get the PSON sent later in the process or to see if Eschelon can change our internal manual process. We need to make certain that we are looking at the most recent PSON and the timeframe that Qwest communicated to us as to where it would be counted and would not be counted (36 hrs after FOC). As far as the CR we need to determine if the LOE provided was to hold it and issue it at a later interval than it is currently being issued now. We then need to determine if that is what we want to move forward with, or if we want to withdraw it. As for the internal assessment, we currently aren’t able to determine what we want to do. Liz Balvin/MCI said that she read the last statement in the document and asked if that meant that regardless of who initiates the changes and that a correction is made than a second PSON is sent. Chris Viveros/Qwest said that is correct. Liz Balvin/MCI asked if there some way to know that there needed to be a second PSON issued and is there any indication that it is the second PSON. Liz also asked if they have seen what she considers duplicate PSONs. Bonnie Johnson/Eschelon said that they have seen multiple PSONs and that you just never know when it is going to be the final PSON Chris Viveros/Qwest said that there is no way we could know that until the order is completed. The option to supplement is always out there. Bonnie Johnson/Eschelon said that because of this manually intensive process that Eschelon put in place and when it was communicated to us that we might be getting the PSON sooner in the process than is appropriate, that’s what prompted us to ask the question, we have to come to some common ground about where is the cutoff point for Qwest to do quality check to look for these errors on their own. After such point in time when does it become the CLECs issue to determine if it is a performance issue. We still need to discuss it at Eschelon, but I think we’re close to finding that common ground. Chris Viveros/Qwest agreed. Bonnie Johnson/Eschelon stated that the ball is in Eschelon’s court. We can close this action item. Lynn Notarianni/Qwest stated that the Level of Effort needs to be reviewed based on our understanding. Lynn noted that the conclusions is a little different than what is in the CR and what was in the LOE, so we want to go back and look at the LOE. Bonnie Johnson/Eschelon stated that Connie (Winston-Qwest) advised last month that the LOE was based on delaying the PSON. Bonnie noted that Eschelon needs to decide to either go forward with the CR or withdraw it.

2/20/03 CMP Systems Meeting

Bonnie Johnson/ Eschelon presented the Change Request. Connie Winston/Qwest said that Qwest issued the PSON after the SOP edits. Bonnie Johnson/Eschelon said that is not what Eschelon was told. Connie Winston/Qwest said that the SOP sends to many different systems (I.e., IMA, Assignments). Bonnie Johnson/Eschelon said that the reason she referenced all the back end system information in the CR is because of what they have been told. We were told that we were calling to have corrections made prior to it's edits. Connie Winston/Qwest said that Qwest would schedule an internal meeting to determine where the disconnect occurred. Kit Thomte/Qwest said that the status would be changed to presented.

1/29/03 Clarification Meeting

Introduction of Attendees - Bonnie Johnson - Eschelon, Denise Martinez - Qwest, Conrad Evans - Qwest, Lynn Stecklein - Qwest

Review Description of Change Bonnie Johnson/Eschelon summarized request. Eschelon is looking for Qwest to modify the PSON process to meet the original intent. Qwest would need to generate the PSON later and not until the service or is in RL or PD status.

Confirm Areas and Products Impacted This change request is IMA Common and applies to all products that generate a PSON.

Confirm Right Personnel Involved Conrad Evans/Qwest will brief Connie Winston/Qwest on Eschelon's request.

Identify/Confirm CLECs Expectation Bonnie Johnson/Eschelon summarized request. Eschelon is looking for Qwest to modify the PSON process to meet the original intent. Qwest would need to generate the PSON later and not until the serviceorder is in RL or PD status.

Identify any Dependent Systems Change Requests #25497, SCR093002-04

Establish Action Plan Bonnie Johnson/Eschelon will present this CR in the February Systems CMP Meeting. Qwest will schedule an internal meeting to discuss PSON and this change request. Denise Martinez/Qwest will also meet with Jean Novak/Qwest (Service Mgr- Eschelon) and discuss this CR further.

CenturyLink Response

DRAFT RESPONSE

RE: SCR12203-01 PSON sent after the service order is in a ready to be worked status

Qwest has reviewed the information submitted as part of Change Request (SCR012203-01). Based upon the scope of this CR as agreed to in the Clarification Meeting, Qwest is able to provide an estimated Level of Effort (LOE) of 3500 and 4000 hours for this IMA Change Request.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest's further evaluation of this Change Request.

This Change Request is an eligible candidate for the IMA 14.0 Release.

Sincerely,

Qwest