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Archived System CR SCR012003-02 Detail

Expected Deliverable:

Method to reissue orders in IMA

Status History

Project Meetings

Functionality Description: Currently confirmation completion reports from Facilities Based Directory Listings (FBDL) are sent as faxes to the CLEC for GUI and as the secondary notification for EDI users (for EDI CLECs, initial confirmation is received via the DSRED 855 transaction). The current process of faxing AC responses back via the confirmation completion report is inconsistent with the way FBDL and EDI work. We would like to see automation of this process so that IMA common responds back via individual electronic responses at the CCNA Purchase Order Number (PON) level on all orders with a status of Confirmation (AT), Accepted with Change (AC), Acknowledged with Detail No Change (AD) or Rejected (RF). This will allow for better tracking of completion responses and less chance for misplaced information. CLECs would no longer need to look to faxes to receive additional information regarding their FBDL orders with a status of AC. This will streamline processes for the CLECs and Qwest allowing for better resolution of the FBDL responses that currently come via the fax (for orders with a status of AC). This would make response handling more consistent with other EDI products.

IMA will automate the process for both EDI and GUI users and will provide an electronic response back to the CLEC at the PON/LSR level for each FBDL request. Additionally, IMA will be modified so that when a PON/LSR is returned with a status of AT, AC or AD, the PON/LSR will be completed within IMA. However, when a PON/LSR is returned with an initial status of RF, the PON/LSR will remain in a pending status for 10 calendar days so that the CLEC will have the opportunity to correct errors. If the LSR is not corrected within the 10-calendar day timeframe, IMA will cancel the request. If the CLEC attempts to resend/resubmit the request after the 10 calendar day timeframe, IMA will notify them of the cancellation.

Questions & Answers: There were no questions submitted for this CR. Connie Winston - Qwest asked if there were any questions or comments. There were no comments, questions, or clarification requested.

-- September 12, 2003 Email Received From Alan Flanigan/Time Warner: Subject: SCR012003-02 IMA GUI CR Per our conversation, this CR is being resolved under the auspices of the another issue that will be worked in IMA Common rel v14.0. It can be considered as closed. Thanks. Alan Flanigan Time Warner Telecom Senior Business Analyst

September 12, 2003 Conference Call Attendees: Alan Flanigan (Time Warner) Peggy Esquibel Reed (Qwest) Discussion: Peggy Esquibel Reed (Qwest) stated the purpose of the call is to discuss the synergies of 5 CMP CR’s. Peggy stated that the 5 CR’s have synergies and would carry the same status as SCR103102-01. Peggy noted the 5 CR’s:

SCR103102-01 Change to Confirmation Completion Report for FBDL responses, originated by McLeod. This CR is committed in the 14.0 Release

SCR012003-01 FBDL Errors after Order Completes. This CR would carry the same status as the 14.0 committed CR.

SCR041802-01 Partial Confirmation of Standalone Directory Listings. This CR would carry the same status as the 14.0 committed CR

SCR041703-02 Individual responses for FBDL, originated by McLeod. This CR would carry the same status as the 14.0 committed CR

SCR012003-02 IMA GUI Ability to Template Completed/Closed Orders. Peggy stated that this functionality will be delivered with 14.0 and asked Alan Flanigan (Time Warner) if he would agree to withdraw this CR, based on the functionality being delivered in 14.0.

Alan Flanigan (Time Warner) agreed to withdraw SCR012003-02. Alan will send a confirming email to Peggy Esquibel Reed (Qwest)

- August 21, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this CR has a relationship with 14.0 candidates and that this CR may be able to be withdrawn as Qwest is giving the ability in 14.0 Connie Winston/Qwest stated that Qwest would work with TimeWarner offline to withdraw. Connie stated that this CR would remain on the 1530 ballot while we work with Time Warner to withdraw.

-- June 19, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this listings change, in 14.0, touched on many of the other CR’s we had pending. Connie stated that there are currently 3 types of status for listings. Connie stated that an ‘RF’ is a fatal reject. An ‘AC’ is a small problem and will be fixed. An ‘AT’ is that the request was completed. Connie noted that these are for FBDL only. Connie stated that with 14.0, an ‘RF’ will only be sent through IMA, you can then make a change and resend it. Connie stated that this is similar to the request for a template, and may eliminate that need. Connie stated that an ‘AC’ will be Qwest responding to you that we are working on it and then Qwest will return an ‘RF’ or an ‘AT’. Connie noted that an ‘AT’ would be sent on completions. Connie stated that ‘AD’ is a new code to advise of information, such as to advise if a feature is not available in a specific state. The AD will provide Qwest the ability to provide information to the CLECs about the listing. Stephanie Prull/McLeodUSA asked if an ‘AD’ is equivalent to an ‘AT’ but with additional information. Connie Winston/Qwest stated that this would be included in the training. Connie stated there are five CR’s that are very similar, and Qwest believes that has incorporated the changes to meet the needs with this one in 14.0. The other four CR’s are: SCR012003-01 Errors after order completes (originated by Time Warner) SCR103102-01 Change to confirmation completion report for FBDL responses (originated by McLeodUSA) SCR041802-01 Partial confirmation (originated by Time Warner) SCR012003-02 IMA GUI ability to template completed closed orders (originated by Time Warner) Connie Winston/Qwest stated that Qwest would work with the originating CLECs off line and see if they are comfortable with it. Donna Osborne-Miller/AT&T asked if SCR103102-01 meet the needs of the four CR’s mentioned. Stephanie Prull/McLeodUSA stated that she had talked to Time Warner at one time about this and thinks that they will agree with it. Connie Winston/Qwest stated that Qwest would work with them off-line. Bonnie Johnson/Eschelon stated that she likes the new ‘AD’ and asked if Qwest was going to create an exhaustive list and indicate where the ‘AD’ will apply. Connie Winston/Qwest stated that Qwest could certainly check with the listing’s people and ask for a comprehensive list of ‘ADs’. Sharon Van Meter/AT&T asked if all stays the same until 14.0. Connie Winston/Qwest stated yes. Woldey Assefa/Qwest stated that this would be implemented in SATE for 14.0 and will be tested using the existing FBDL process in SATE. Connie Winston/Qwest stated that Qwest has identified these as having synergy and will look to package all five of these CR’s in to the 14.0 Release. Connie asked if that is how the CLECs want it represented, with SCR103102-01 as the parent CR? The CLECs responded yes. There were no additional questions or comments.

March 20, 2003 Systems CMP Meeting Discussion Regarding IMA 14.0 Prioritization: Kit Thomte/Qwest stated that this is a Time Warner request and they are not on the call. There were no questions or comments regarding this request.

March 14, 2003 Conference Call Attendees: Alan Flanigan/Time Warner, Katherine Joslin/Time Warner, Amy Shaffer/Time Warner, Bob Chavez/Qwest, John Gallegos/Qwest, Lee Gomez/Qwest, Monica Manning/Qwest, Shonna Pasionek/Qwest, Peggy Esquibel-Reed/Qwest Discussion: Peggy Esquibel-Reed/Qwest stated that the purpose of the call was for further clarification. Peggy Esquibel-Reed/Qwest asked for confirmation that Time Warner’s request was for FBDL only. Alan Flanigan/Qwest stated that Time Warner only uses IMA for FBDL so yes, their request is for FBDL. Peggy Esquibel-Reed/Qwest asked if Time Warner was agreeable to leave the Impacted Product as only FBDL. Alan Flanigan/Time Warner stated yes, is in agreement. John Gallegos/Qwest stated that there is another CMP CR submitted by Time Warner that may meet the template need. (SCR012003-01FBDL Errors After Order Completes). John (Qwest) stated that RF would be kept in a pending status and those other than RF would need to be modified. Katherine Joslin/Time Warner stated that leaving the RF’s in a pending status will certainly help, but would like to be able to pull up an order that was done several weeks ago and use it without having to re-key the information. Katherine (Time Warner) stated that currently, they have to re-key the entire order. John Gallegos/Qwest stated that the RF’s kept in pending will help them and stated that Time Warner is still in need for a template for other than RF. Katherine Joslin/Time Warner stated yes, that is correct. Lee Gomez/Qwest stated that they would be recapping the main listing and that if there were 100 listings, it would still require a lot of work Katherine Joslin/Time Warner stated that is thinking it would be more for an Executive Suite. The account information and main listing would remain the same; but maybe there would be a change in a name. Lee Gomez/Qwest stated that it is more at an account level. Katherine Joslin/Time Warner stated that for example, the Listed Name could change but that the main account information would stay the same. John Gallegos/Qwest asked how long does Time Warner want the template to be kept available. Katherine Joslin/Time Warner stated that she would leave that up to Qwest, but 3 month’s would be more than enough time. John Gallegos/Qwest stated that Qwest will analyze and will provide a status. There were no other questions or comments.

-- February 20, 2003 Systems CMP Meeting Discussion: Alan Flanigan/Time Warner presented this CR. Connie Winston/Qwest stated that this may not be needed due to the solution for SCR012003-01 (FBDL Errors After Order Completes). Alan Flanigan/Time Warner stated that Time Warner'srequest is just for FBDL but other CLECs may want for all orders. Alan stated that he wants to copy orders. Sue Stott/Qwest stated that there may be an existing template. Alan Flanigan stated that it cannot be used for FBDL. Connie Winston/Qwest stated will look into that and stated that if this CR was to include all products, the scope would increase for this CR. Alan Flanigan/Time Warner stated that that he did not understand why the scope would increase to add all products. Connie Winston/Qwest stated that that she would look into it. There were no other questions or comments.

- Clarification Meeting - January 27, 2003

Introduction of Attendees: Alan Flanigan/Time Warner, Amy Shaffer/Time Warner, Lee Gomez/Qwest, Shonna Pasionek/Qwest, Monica Manning/Qwest, John Gallegos/Qwest, Sandy McGee/Qwest, Peggy Esquibel-Reed/Qwest

Review Description of Change: DLIS errors may cause the reopening an order that is shown as Complete/Confirmed in IMA. The user then is required to reissue the order from "scratch". This enhancement would allow orders to be "templated" (copied) to expedite the Order process.

Confirmed Impacted Interface: IMA GUI only

Confirmed Impacted Products: FBDL

Identify/Confirm CLECs Expectation: Method to reissue orders in IMA

Meeting Discussion: Amy Shaffer/Time Warner stated that the main problem was that when an order completes and is confirmed, they can’t touch it and they need to be able to. Monica Manning/Qwest stated that when specifically referencing completed/closed orders, Qwest does have pending requests that can be used as the template. Amy Shaffer/Time Warner stated that the problem is with the confirmed/completed status. John Gallegos/Qwest asked to confirm that this is specific to listing’s errors. Alan Flanigan/Time Warner stated that he would like open to any posted order, to obtain a higher priority. John Gallegos/Qwest stated that if the request is not specific to DLIS and is for all orders, this would be a much larger issue. Alan Flanigan/Time Warner agreed to scope of listings only.

Establish Action Plan Peggy Esquibel-Reed/Qwest stated that this CR is due for presentation, by Time Warner, at the February 20, 2003 Systems CMP meeting.

CenturyLink Response

February 12, 2003

RE: SCR012003-02 (IMA GUI Ability to Template Completed/Closed Orders)

Qwest has reviewed the information submitted as part of Change Request SCR012003-02. Based upon the scope of this CR as agreed to in the Clarification Meeting (held January 27, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 1000 - 2500 hours for this IMA Change Request.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

This Change Request is an eligible 14.0 candidate.

Sincerely, Qwest